View Full Version : Bug: infinite black screen when re-loading after death

10-02-2018, 01:43 AM
After playing for a couple of hours, I ran into my first bug. Not entirely sure where to file a bug report, so figured I'd drop it here, at least.

Some description for specificity (quest, location, etc), hidden as spoiler because it does explain what I was doing:
So I finished the side quest Phoibe gives you, to find her friend in the neighbouring touwn of Kausos. I spared the villagers, so after defeating the priest and guards I went outside the village, just down the road to where the saved villagers were standing, to interact and finish the quest. As soon as they leave, the mercenary character that's hunting me (Talos, I think? Something like that, I hadn't focussed on that quest yet) caught sight of me before I could move away and since I'm only level 3 or so and caught off guard I was dead rather embarassingly quickly...
Now, after I died the game prompted me to reload the last save, which I did, and in stead of loading, I only saw a black screen (fully black, no loading or saving symbols, nothing), and a bit of background noise (wind rustling and such). I gave it several minutes but nothing happened. I went back to desktop through the windows quick-key, reselected the game through the task bar and the screen turned grey, rather than black, but nothing else changed. In the end I killed the game through the task manager as nothing else seemed to work.

Now, this was my first death, and because of the time I won't be going back into the game tonight, but I'm really hoping that this isn't going to be a common occurrence whenever I die... It's annoying enough to have to go back to the last save point, without further crashes :)

On an unrelated and semi-spoilery in-game note I do hope I've not just set a plague upon the entire island by saving those villagers...
(all conjecture, but in relation to the side quest I'd just finished and described above)

10-02-2018, 09:58 AM
I have the same problem, thing is yesterday at night when i launched the game for first time when i died this didn't happened, today this happened to me 2 times in a row just now. I guess this is going to be a common issue, waiting for another patch to resolve....

10-02-2018, 10:03 AM
Hey guys, try to use borderless window. I have same problem when loading after death, but borderless at least give me 50% chance to load. And do not alt-tab from the game in borderless.

10-02-2018, 10:39 AM
I did that, first time it worked, second time it didn't, so yeah not playing the game right now if they don't fix this

10-02-2018, 11:26 AM
Hey guys,

Thanks for reporting this to us. Can I get you to all send me your Dxdiag and Msinfo files so we can check into this further?

You can create a support ticket via https://support.ubi.com/ and add them as attachments, the following guide has more information https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/ and then send me the case number here

If you're playing on console instead, please let me know

10-02-2018, 12:10 PM
My ticket - 07077923

10-02-2018, 12:14 PM
My ticket - 07077923

Can you add your Msinfo too then I can check it out, thanks for making a ticket :D

10-02-2018, 12:17 PM
Mine is 07080899

10-02-2018, 02:53 PM
My ticket: 07082128.

Black screen at loading. Added dxdiag and msinfo.

10-02-2018, 03:36 PM
I have added msinfo

10-02-2018, 07:27 PM
Any updated about this? I dont see on bugs on main page.

10-02-2018, 07:46 PM
Little update: when i changed all settings to low and restarted the game i could load few times, but then again it started.

10-02-2018, 09:39 PM
Same here! Ticket: 07085601

Restarting the game works, but reloading in game is infinite blackscreen. Hope this will get fixed soon, pretty nasty bug!

I'd give this pretty high priority if i were you guys xD

10-02-2018, 10:04 PM
Thanks for the quick response!
I've made the ticket and added the files. My ticket number is 07085776 (I made the ticket through the Dutch support site, as that's where I'm based, but did it in English since that's the main language on here)

It's happened 2 or 3 more times while playing this evening (every time I died). I don't think it happened the very first time I died yesterday, but it's happened every time after that. I tried selecting the other option (going to the save menu) and though that'll load I get the same black screen after clicking the "exit to main menu" button at the bottom of the page.

10-02-2018, 11:09 PM
quick fix: loading games via the manual load menu works fine, no blackscreens infinite load so far! ( when you are dead choose not to load autosave, but choose open save menu option and click the latest save instead! )

10-03-2018, 08:25 AM
Thanks for posting all the information guys, i'm handing this over to the team now :)

Also thanks 5amurai for posting your workaround :D

10-03-2018, 10:20 AM
Worth noting perhaps, that when I went through this screen and selected exiting to the main menu, I did still get the black screen.
I'll try reloading a save through this menu tonight, though :) Hopefully it works :)

10-03-2018, 06:15 PM
the quick workaround seems to work 90% of the time for me. I've also put the game on borderless window, but i'm not sure if that did anything. Gl!
Hoping it gets fixed soon. :)

10-06-2018, 10:03 AM

same prob here, my ticket No is 07115201

See what you can do


10-06-2018, 11:14 AM
same issue here

ticket number : 07115735.
dxdiag and msinfo included

10-07-2018, 02:22 AM
Same issue here

ticket : 07122867
dxdiag and msinfo included

10-07-2018, 01:30 PM

Same problem here, doesnt matter that i reload save manualy after manualy saving, or relad save by F9 after manualy saving or reload manualy after F5 save... I see black scrren alots of times now, got ac from 5.10.2018,today i decided to test and waiting 15 min and no response from game... so again alt +F4, I have grahic card nvidia ge force 960, new graphic card drivers dowloaded today, all programs and drivers on my pc are fully new updated. Ubi please fix this because when Im playing on hard I die a lot, and its really disturbing my game expirences when all the time need to turn off game and restarting after save loading black screnn.

Thank much guys

10-07-2018, 03:33 PM
This is really annoying as the work around did not work for me. Game restart is my only option.

10-07-2018, 04:45 PM
+1 for this one.
For me it happens maybe 50% of the time.
Manually loading doesn't seem to make a difference.

10-07-2018, 09:22 PM
Same trouble with black screen. Borderless window helps but it happens from time to time.

10-07-2018, 11:10 PM
Case number: 07130052

Same issue here.

10-08-2018, 10:01 PM
Same problem as everyone here, will post ticket number soon.

10-08-2018, 11:59 PM
Ticket opened yesterday.

Support is not taking this seriously, told me to roll back my drivers as "that helped some people". Very unscientific and anecdotal. Also seeing people say to UPGRADE to latest drivers. Which I did right after install because the game complained that I wasn't up to date.

Switching to borderless window reduced the problem to maybe 1 of ever 10 reloads, but this is still really annoying.

Have to kill process from task manager every time, really need this fixed.

10-09-2018, 03:45 AM
about ~10 hours into the game and having the same problem as well, nearly every time i reload. case file 07138835

10-09-2018, 07:21 PM
same here ticket 07142837

seem to have improved a little after upgrading nvidia drivers, but still happening

10-09-2018, 07:42 PM
Having the same issue. I had to update the Nvidia driver just to launch the game. Rolling back won't work for me.

10-09-2018, 11:33 PM
I set up my graphics to medium and this problem stopped for some days now :) Probably a performance issue

10-10-2018, 03:19 AM
Same issue over and over again, reinstalled drivers, downgrade, change to bordeless, tried manual reload and nothing is working, constantly have to kill the processus and re-open the game every single time....kinda killing the mood....

Made a ticket, no 07145451