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View Full Version : AC Odyssey Spartan/Gold Edition Pre-Order - Not Yet Shipped :(



LitaOsiris
10-01-2018, 03:26 PM
I pre-ordered both games back in June for Xbox One. My order is still saying: "Pre-purchase - You will receive a notification once your order is dispatched". It's now past 3pm here and to not even be shipped yet is a massive concern for me getting this game tomorrow.

I sent a support ticket (07071199) earlier today around 6:30am and have gotten no response. The only thing I've seen to get some form of information is by Ubi-Bandicoot about sending a PM. I've done that as well but just in case this person isn't available, here is my order number: 05826713

I get that there's a problem: "We are aware of an issue where the tracking information provided shows as invalid or as not progressing for Assassin's Creed: Odyssey orders." But I don't even know if I do have a tracking number and just haven't been given it yet.

:(

Ubi-Bandicoot
10-01-2018, 04:01 PM
Hey,

I've sent you a DM :)

RILLAkillah
10-01-2018, 04:19 PM
I also have received nothing on my shipping. Ticket #07073600 and order #05964848

Alowen_85
10-01-2018, 04:43 PM
Same here

Order number 06821969

Can i get an update on this please?

DUBBLEJD182
10-01-2018, 04:51 PM
I pre ordered both pantheon and medusa edition, got ups tracking sent to me last Thursday but has been stuck on 'label created' since then, so it's not looking likely that I'm gonna receive it tomorrow order #5655073

Ps I received my medallion the other day though

DUBBLEJD182
10-01-2018, 05:29 PM
Ok nevermind just noticed this https://support.ubi.com/en-GB/News/000037556/Assassin-s-Creed--Odyssey---Tracking-number-issue-EN-GB

ubi--unicorn
10-01-2018, 05:37 PM
Hey guys! Details on the pre-order tracking codes can be found here! (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue) I can also look if there is a tracking number if you comment/PM me the ticket number.

RILLAkillah
10-01-2018, 05:40 PM
Hey guys! Details on the pre-order tracking codes can be found here! (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue) I can also look if there is a tracking number if you comment/PM me the ticket number.

Hereís my ticket #07073600. Thanks!

ubi--unicorn
10-01-2018, 05:53 PM
I don't have one yet for you, apologies! This is due to the shipping method we're using for early release.

RILLAkillah
10-01-2018, 05:56 PM
I don't have one yet for you, apologies! This is due to the shipping method we're using for early release.

Hopefully I will still be receiving mine tomorrow though correct.

Troopercooper80
10-01-2018, 06:03 PM
Gold edtion for ps4, not shipped or it has shipped? but i cant find any email or any trace code.

I asked support today, but no reply. (i guess they might be swamped)
the invoice does mention its send to me, and will arrive roughly the 4th of october.. if thats true its going to be the first and last time i buy something from the ubisoft store.

Troopercooper80
10-01-2018, 06:05 PM
#07073256 its in dutch though, not sure if thats helpful.

Valentin1605
10-01-2018, 06:16 PM
Hello,

Can you check if find a tracking number for the order 06883407?
I also have a ticket open, no. 07073889

blackn01s3
10-01-2018, 06:30 PM
Would be nice if u can check mine :)
06802863

pandax11
10-01-2018, 06:34 PM
Hey guys! Details on the pre-order tracking codes can be found here! (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue) I can also look if there is a tracking number if you comment/PM me the ticket number.

This is my order# 06230590. Would really appreciate it if you could tell me if it has shipped yet. Thanks

RiChT3R63
10-01-2018, 07:00 PM
Quote Originally Posted by ubi--unicorn View Post
Hey guys! Details on the pre-order tracking codes can be found here! I can also look if there is a tracking number if you comment/PM me the ticket number.

Hello here is my order number please let me know asap! 06671372

ubi--unicorn
10-01-2018, 07:24 PM
I've sent PMS to anyone with a tracking number. Please note that this doesn't mean it will not arrive tomorrow as described in this post (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue). If you do not receive it by tomorrow, please create a ticket (http://ubi.li/dzqpu) if you haven't done so. Thank you.

MikeFaust413
10-01-2018, 08:25 PM
here is my order # 06332465
No info yet. Possible update please?

ThroneOvSeth
10-01-2018, 08:57 PM
Hello. Just came here to say I havenít got an email with shipping confirmation or tracking number, either.

My order no. is 06746526

I also opened a ticket regarding this issue, itís number is 07066010

Just hoping to get my gold edition tomorrow...

ubi--unicorn
10-01-2018, 09:36 PM
MikeFaust413, PM sent with your tracking number!

ThroneOvSeth, I don't have a tracking number for you yet, apologies. Information can be found here. (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue)

RiChT3R63
10-01-2018, 10:23 PM
I've sent PMS to anyone with a tracking number. Please note that this doesn't mean it will not arrive tomorrow as described in this post (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue). If you do not receive it by tomorrow, please create a ticket (http://ubi.li/dzqpu) if you haven't done so. Thank you.




Hello here is my order number please let me know asap! 06671372

ubi--unicorn
10-01-2018, 10:31 PM
Hey RiChT3R63, I don't have a tracking number for you, apologies!

MailmanGaming
10-01-2018, 11:22 PM
I haven't gotten a notification for my Spartan Edition either, I'm going to be really bummed if it doesn't arrive on time.
My order number is 06739404 , any word on a tracking number?

ThroneOvSeth
10-01-2018, 11:37 PM
MikeFaust413, PM sent with your tracking number!

ThroneOvSeth, I don't have a tracking number for you yet, apologies. Information can be found here. (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue)

Does that mean that there is a possibility I will not get my preorder tomorrow?

Iím from Germany, if that has anything to do with the case... I heard Ubistore orders are sent from a German warehouse for EU orders.

stepzz95
10-02-2018, 12:50 AM
Hi same query here. Just wanted to know if tracking number was Available.
Order number is: 06856965

Many thanks in advance.

logan8294
10-02-2018, 01:37 AM
06734910. This is my order number ubi--unicorn. Is there any information that you can send me?

Troopercooper80
10-02-2018, 05:32 AM
Didnt get a PM so im assuming there was no tracking code, but what does a tracking code look like? I do have an invoice on the store page listed under "my orders".

There is something listed as TVA followed by a code that starts with DE2..morenumbersherelol, i tried that code on DHL but doesnt work or it cant find it as a shipment at any rate.

ThroneOvSeth
10-02-2018, 08:06 AM
Didnt get a PM so im assuming there was no tracking code, but what does a tracking code look like? I do have an invoice on the store page listed under "my orders".

There is something listed as TVA followed by a code that starts with DE2..morenumbersherelol, i tried that code on DHL but doesnt work or it cant find it as a shipment at any rate.

Thatís not the tracking number, unfortunately.

I just got mine via e-mail 3 hours ago, they send with UPS. Tracking says I will get my package today!

I hope you guys sort it all out and get your games asap! Happy Early Access!

dave148
10-02-2018, 09:27 AM
As above, ordered the Gold Edition so I could play early. No info on shipping at all, was hoping to have the game by now. Order number is 04407988. If this doesnít arrive today what compensation can I expect as you clearly advertised this product as being able to play 3 days early.