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terrybull3
10-01-2018, 01:41 PM
anyone having trouble with game crashing at load up

Aeto5
10-01-2018, 02:20 PM
hey yes, i've not been able to start the game. Immediately crash as soon as some the intro logo/messages start playing.

yaisuah
10-01-2018, 02:22 PM
Same here, most of the time it just exits, but sometimes it freezes at the logos and I have to End Task.

Ubi-Bandicoot
10-01-2018, 02:35 PM
Hey guys,

Sorry you're having issues with this.

Can you all please check out the steps here if you're above the minimum requirements: https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/ + https://news.ubisoft.com/article/Assassins-Creed-Odyssey-PC-Specs-and-System-Requirements-Revealed

If you still can't launch the game after this, please make a support ticket via https://support.ubi.com/ and attach a copy of your Dxdiag and Msinfo (https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/) then send me the case numbers here.

I'll then take a look and pass them over to the AC:Odyssey team, cheers!

Aeto5
10-01-2018, 02:36 PM
Tried installing latest Nvidia drivers still having issues on 411.70.
PC Specs: i7 920, 6GB RAM, GTX 970.

Aeto5
10-01-2018, 02:51 PM
Hey Ubi-Bandicoot, my case number is 07073795, pass onto the team if you can. Thanks.

Ubi-Bandicoot
10-01-2018, 04:14 PM
Hey Ubi-Bandicoot, my case number is 07073795, pass onto the team if you can. Thanks.

You're getting a lot of .dll errors so can you please try running this: https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

netnerd85
10-01-2018, 04:22 PM
Getting the same issue, the game won't start. Origins works perfectly fine. I have a core i7 920, 20GB RAM, GTX 980 ti

Ubi-Bandicoot
10-01-2018, 04:25 PM
Getting the same issue, the game won't start. Origins works perfectly fine. I have a core i7 920, 20GB RAM, GTX 980 ti

Can you follow the steps I sent above so we can try to help with this?

Cheers :)

netnerd85
10-01-2018, 04:33 PM
I have submitted my dxdiag and 15 crash reports :cool:

AlexYu95
10-01-2018, 04:56 PM
same here, keep crashing after 5 mins

Ligario
10-01-2018, 05:16 PM
Same issue, the game always crash after few minutes.

Ticket number: 07075018

ubi--unicorn
10-01-2018, 05:23 PM
Ligario, please try selective start up (https://support.ubi.com/en-GB/Faqs/000025721/Disabling-Background-Application/), there are some start up programs that may cause this issue.

AlexYu95, have you tried the basic PC troubleshooting, and created a ticket like ubi-bandicoot suggested?

terrybull3
10-01-2018, 07:07 PM
my case number 07073395

ubi--unicorn
10-01-2018, 07:26 PM
terrybull3, your drivers are out of date, please install them from here (https://www.nvidia.com/Download/index.aspx) and let me know how it goes!

terrybull3
10-01-2018, 08:03 PM
thank you for fast reply I updated my graphics drivers but it has not fixed the issue

AlexYu95
10-01-2018, 08:25 PM
My ticket number is 07075019

AlexYu95
10-01-2018, 08:36 PM
I notice that when I play in window mode, it will not crash. However, when I switched back to Fullscreen, it will crash after a few minutes. I already tried to use the lowest graphics setting but the result was still the same. Any suggestions?

yaisuah
10-01-2018, 08:55 PM
It seems like two different issues here. The first issue is crashing at the logos before getting to the main menu in full screen or windowed mode. The other issue is just random crashing minutes into the game. I've tried all updates, closing out of everything, admin mode, compatibility mode, and even downgrading my video card driver. I also ran the system file checker and re verified game files multiple times. All other recent Ubisoft games still work perfectly.

ubi--unicorn
10-01-2018, 09:43 PM
AlexYu95, please make sure that the game is using a dedicated graphics card since you have two! Instructions here. (https://support.ubi.com/en-gb/faqs/000027100/Switching-to-the-laptop-s-dedicated-GPU/)

yaisuah, do you have a ticket number I can look into?

terrybull3, next step I recommend would be disabling background applications (https://support.ubi.com/en-GB/Faqs/000025721/Disabling-Background-Application/), since there were quite a few on your MSINFO. Please let me know how it goes.

Archjin15
10-01-2018, 10:00 PM
I live in Dubai, UAE and the launch timings said the game would be released Oct 2nd 00:01 local time, but it not out yet, will it come out with EU time or a different timezone?

Aeto5
10-01-2018, 10:06 PM
You're getting a lot of .dll errors so can you please try running this: https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Hey I've just performed this scan, and "Verification 100% complete. Windows Resource Protection did not find any integrity violations."

Aeto5
10-01-2018, 10:13 PM
I've also tried the Selective start up option in Windows, this did not solve it for me.

yaisuah
10-01-2018, 11:08 PM
My friend told me it was probably my old CPU and it turns out most the people with this error have the same CPU as me an I7-920. Looks like they need to update the game to support us.

DokaRus
10-01-2018, 11:32 PM
My friend told me it was probably my old CPU and it turns out most the people with this error have the same CPU as me an I7-920. Looks like they need to update the game to support us.
I've the same issue with i5 750. After good AC:O performance it looks weird :-\

Portal_Gun
10-01-2018, 11:41 PM
Look like the same story with Crew 2. Your CPU needs to support AVX instuctions! Am I right, Ubisoft!

einfachCool6
10-01-2018, 11:42 PM
I have also the problem that the game crashes as soon as I start it. My Cpu is an Xeon X5660, my Gpu a 1070 Ti and I have 12gb ddr3 ram.

JayBe1987
10-01-2018, 11:56 PM
same here, game doesnt start

terrybull3
10-01-2018, 11:56 PM
i have given that a try but now it wont even load up to any intro what so ever now a box pops up asking for permission I click on yes and a uplay box comes up but then it stops there I have also tried giving administer permission

scottyusceaser1
10-02-2018, 12:02 AM
Same issue for me... I get into the game and it crashes to desktop after a few mins.. game is unplayable.

Siada-Apius
10-02-2018, 12:50 AM
The same issue here.https://ibb.co/b2erMz
https://ibb.co/b2erMzhttps://ibb.co/b2erMz

BurntBlackWings
10-02-2018, 01:04 AM
Well they patched the AVX instuctions in Steep, so hopefully they will in this too.

yaisuah
10-02-2018, 01:04 AM
Right now it looks like Odyssey requires a cpu that can handle AVX. Many recent Ubisoft games in the past year or two have initially had this same problem, and then they eventually add support for the older CPU's. They just need to let us know when they plan to patch it for us.

I found this list of CPU's on a Steam forum post complaining about Steep requiring AVX on CPU's, and these are the type of cpus that do not work when AVX is required:

First generation Intel i3, i5, i7 processor or older (Eg. i7 920, i7 960, etc.)
Intel Pentium processors (Eg. G4560, G2030, etc.)
AMD Phenom processors (Eg. X6 1090T).

jdekke
10-02-2018, 01:25 AM
Yea. My question is now this. Is the patch coming soon (like in the coming days) or should I go looking for a refund.

terrybull3
10-02-2018, 01:37 AM
Yea. My question is now this. Is the patch coming soon (like in the coming days) or should I go looking for a refund.

refund sounds like it might be the go considering we all bought the game for early access I even took a day off work to enjoy the game

yaisuah
10-02-2018, 01:39 AM
It looks like Steep inadvertently started requiring AVX on the patch released 12-4-17. After many complaints, they eventually patched out the AVX requirement on 12-15-17. So, Unless they were already planning to patch out AVX for Odyssey with the Day 1 PC patch(which has no release date), then it might take a week or more for them to fix this.

https://steamcommunity.com/app/460920/discussions/0/1500126447390948408/

BurntBlackWings
10-02-2018, 02:17 AM
Yeah I forgot Steep was not running AVX out of the box. The Odyssey Day 1 patch is integrated into the pre load already.

netnerd85
10-02-2018, 02:41 AM
My support ticket: 07074627

Every game I've bought in the past 5 years has worked. Every single Ubisoft game has worked. Not this one, why?
Preorder, get to play 3 days earlier... not so far.

netnerd85
10-02-2018, 02:43 AM
And yes, obviously I tried all the current support suggestions. When can we expect a patch?

Aeto5
10-02-2018, 03:28 AM
Please patch this game Ubi for older CPU's, not keen on upgrading a PC that works fine with any other game.

Tyranius92
10-02-2018, 04:06 AM
Calm down people. Its not a crash. Its an animus glitch called real life.

NAAH THIS IS ABSURT AND FREAGIN ANNOYING. Give us a damn reaction UBI!

bionicice
10-02-2018, 04:56 AM
I have an 8th Gen core i5-8400 and it's not working as well. Seriously, got the pre-order ultimate to play today but it can't even start dammit

SvatsaS
10-02-2018, 04:57 AM
Support Ticket: 07079110

So much for "Early access" not to mention I took a day off for this.

Vecuvia
10-02-2018, 05:10 AM
I cannot load the game either, it crashes immediately after the warning about seizures. I have followed the instructions provided by ubi-bandicoot. Here is my ticket number: 07079169

Precedent
10-02-2018, 05:49 AM
If anyone is running MSI afterburner try exiting it and running the game. Any overlays, I think, will cause the game to crash because of Ubisoft's own overlay.

milo.van
10-02-2018, 07:13 AM
this is the same issue with AC Origins! My PC runs the game at 80+ FPS if it somehow gets in game and doesn't crash. But now I'm already lucky if I can see the loading screen with Bayek running!

Lucky I hesitated to pre-order the game even when I have enough Steam credits on my wallet.

Getting it on PS4 then.

guest-9Yj099BO
10-02-2018, 07:46 AM
Same here(gold version), thought I will try the game before going to work, but couldn't get past the epilepsy warning screen. Will send dxdiag etc when I get back home in the evening. Pre-order gold my ***.. Right now it looks like that I am lucky, if I can start playing at the same time than others.

sod_tsolias
10-02-2018, 08:04 AM
Hello,

Bought the Ultimate edition to get the early access and this is what makes it even more frustrating.

The game will not launch. It crashes on startup and asks to send a crash report. I did that several times and it does not work. I also tried clean boot and several other steps mentioned in the forums like verify game, run as an admin etc...

Ubisoft Support Ticket: 07080082

Please help :(

Pangloss0
10-02-2018, 08:11 AM
Crashing at some point in intro cinematic every time. My rig is a couple years old but exceeds their minimum...

Intel Core i7-6700HQ
NVIDIA GeForce GTX 970M
16G memory

Shouldn't be a problem...

Is there a problem with the overlay, which ahs been an issue before? Can we disable that (or add something else) in startup arguments?

ePZero
10-02-2018, 08:22 AM
I also keep crashing. I submitted a ticket but don't think I will get a response tonight :(

CASE NUMBER
07079920

milo.van
10-02-2018, 08:25 AM
to set your expectations, the origins issue never got resolved. but there are several workarounds which may work for odyssey, just search for AC Origins crash on google and read through for some solutions.

Wilyhnch
10-02-2018, 08:50 AM
code ticket : 07079665 ... thanks in advance

terrybull3
10-02-2018, 09:20 AM
Still waiting on some feed back of some sort ubi please acknowledge if it is going to be fixed befor our 3 days early access I have never had a problem with your products befor till now this does not dishearten me I'm just anxious to play the game I specifically pre bought for early access and took time off work to play

ciellina
10-02-2018, 11:58 AM
any official word yet? has anybody got a reply from support?

RenegonMint
10-02-2018, 12:44 PM
Absolute BULL**** UBI CRASH! First my game wont launch beyond the seizure warning screen, then after half day of waiting for supports reply, they tell me my PC doesn't meet the standard requirements what a load of bull when their previous game Origins less than a year old runs fine on a 1060 GTX, intel pentium g4560, 16GB RAM. Folks its that damn AVX instructions, it happened with Steep, The Crew 2 and now Odyssey, what a waste of early access, they better patch that out asap and that DRM too, its like ubisoft is forcing me to play this on console.

dragon-HUNTER-1
10-02-2018, 12:58 PM
I bought ac odyssey to play... but i cant because of the wired crashes, i morn on it and ub laughes on it

Gumek11
10-02-2018, 01:04 PM
Same problem here:
When I start AC:Odyssey it crashes either immediately after the warning about seizures or a few seconds later when the logo videos show up.
Ticket number: 07081339

jdekke
10-02-2018, 01:47 PM
The problem here is that sometime between the 7th of September and when they posted the readme file coming with the game. They changed the requirements. On the steam forum (https://steamcommunity.com/app/812140/discussions/0/3338745825893831356/) the minimum requirements asks for a CPU with SSE 4.1 Support or higher required. And now in the new readme file nothing about SSE or AVX just the following list. And all the supported have AVX.

*Supported Intel CPUs at time of release:
• Intel 2nd gen: Intel Core i5-2400 or better
• Intel 3rd gen: Intel Core i5-3330 or better
• Intel 4th gen: Intel Core i3-4430 or better
• Intel 6th gen: Intel Core i3-6300 or better
• Intel 7th gen: Intel Core i3-7100 or better
• Intel 8th gen: Intel Core i3-8100 or better

**Supported AMD CPUs at time of release:
• AMD FX series: AMD FX-6300 or better
• AMD Ryzen series: Ryzen 3 1200 or better

guest-9Yj099BO
10-02-2018, 02:01 PM
Ah well, I have i7 860.. guess it is time for refund.

Aeto5
10-02-2018, 02:05 PM
Official uplay page still has nothing about SSE 4.1 support or higher. also incredible how SLI is not supported.

jdekke
10-02-2018, 02:08 PM
But at the system requirements for AC OD ( https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/ ) Says the same as the steam page. So according to there own website my pc should run this but according there readme my CPU is not supported.

Aeto5
10-02-2018, 02:28 PM
But at the system requirements for AC OD ( https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/ ) Says the same as the steam page. So according to there own website my pc should run this but according there readme my CPU is not supported.

The actual Uplay store page does not state it. Looks like your right with the system requirements changing very late, wonder what was added to the PC version to require this. What CPU are you running?

jdekke
10-02-2018, 02:30 PM
The actual Uplay store page does not state it. Looks like your right with the system requirements changing very late, wonder what was added to the PC version to require this. What CPU are you running?

Xeon W3680 (stock @ 3.33Gh/z and in my system @ 3.74Gh/z)

Ligario
10-02-2018, 02:36 PM
Ligario, please try selective start up (https://support.ubi.com/en-GB/Faqs/000025721/Disabling-Background-Application/), there are some start up programs that may cause this issue.
I did that yesterday and it didn't help, then I changed in the in-game options from fullscreen to borderless windowed mode and I was able to play for few hours without any crash.

lpd411
10-02-2018, 03:12 PM
Game goes to splash screen but then immediately back to Xbox menu

guest-9Yj099BO
10-02-2018, 03:13 PM
Sent also dxdiag now. Support case: 07082294

Hoppy9
10-02-2018, 03:55 PM
I also have the same issue, I understand this is an issue with my CPU being Gen 1 i7?
Considering the website didn't list this as an issue before preorder and only is now at launch I am very upset... I'd have just purchase it on PS4 despite the hardware there being not nearly as good as my PC...

CASE 07082617.

Strange_Times
10-02-2018, 03:56 PM
hey can anyone confirm that it's avx problem with error code from " Event Viewer" in windows?

Strange_Times
10-02-2018, 04:03 PM
if Exception code: 0xc000001d thats avx

Strange_Times
10-02-2018, 04:06 PM
https://support.microsoft.com/en-ca/help/3174417/fix-programs-that-are-built-in-visual-c-2013-crash-with-illegal-instru and here comes workaround for devs

Nyxaris
10-02-2018, 04:07 PM
Game launches, after 2 intro logos, it crashes back to desktop.
Its consistent, my spec is well beyond recommended settings for the game.

GTX 1070
16gb RAM
3.61ghz CPU i7
SSD
Windows7 64bit system

Morphinism
10-02-2018, 04:10 PM
Same problem, crashes after the Epylepsy Warning. Ref: 07082750

TimofeyUA
10-02-2018, 04:21 PM
Same problem, crashes right after the Epylepsy Warning. :(
No logo, no menu.

There is some text in \Ubisoft\Ubisoft Game Launcher\logs\api_r1_log.txt file:

[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 126 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 127 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 128 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 129 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 131 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 132 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 119 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 120 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 121 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 122 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 124 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 125 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 126 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 127 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 128 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 129 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 131 doesn't exists in cache
[ 5304] 2018-10-02 18:12:08 [ 3172] ERROR UplayInstallerImpl.cpp (241) Chunk id 132 doesn't exists in cache

Does somebody have same or similar text in this file right after crash?

manzillaking
10-02-2018, 04:31 PM
I get a crash when the Ubisoft logo appears or a few seconds after it's gone. I'm using Xbox One though not PC. I've tried everything they say to do when this happens but nothing works. Oddly a hard reset of the console just makes the crash happen just after the Ubisoft logo appears during the "many cultures" disaclaimer for the perpetually offended instead of during the logo.

netnerd85
10-02-2018, 05:40 PM
The actual Uplay store page does not state it. Looks like your right with the system requirements changing very late, wonder what was added to the PC version to require this. What CPU are you running?

They definitely changed the requirements

Original:
https://news.ubisoft.com/article/Assassins-Creed-Odyssey-PC-Specs-and-System-Requirements-Revealed
https://www.pcgamer.com/assassins-creed-odyssey-system-requirements-revealed/
https://gadgets.ndtv.com/games/news/assassins-creed-odyssey-pc-system-requirements-minimum-recommended-4k-1914204
https://www.gamespot.com/articles/assassins-creed-odyssey-on-pc-system-requirements-/1100-6461646/

Changed:
https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/

youlion6
10-02-2018, 06:02 PM
Hi ubi. I can lauch the game but crash pops up after playing about 5minutes or so.
my case number is 07083767. hope you could help me with this

cnmecn
10-02-2018, 06:20 PM
Every time, I started the game and it alwasy crushed when the clif in the opening showed up, everytime

orduluaslan
10-02-2018, 06:45 PM
Guys i think i find the solution. I downgrade my nvidia gpu driver to 411.70 to 411.63. And game is smoother and no crash! You should try that one. Maybe not a solution for everyone but some people can use it.

Btw i can play game before downgrade but crashes like in 30 min. You don't need to play with borderless screen.

jdekke
10-02-2018, 06:56 PM
Guys i think i find the solution. I downgrade my nvidia gpu driver to 411.70 to 411.63. And game is smoother and no crash! You should try that one. Maybe not a solution for everyone but some people can use it.

Btw i can play game before downgrade but crashes like in 30 min. You don't need to play with borderless screen.

Most of us can't even get past the Ubisoft logo 10 seconds after starting the game. Even getting to the main menu would be nice.

Red-Manticore
10-02-2018, 06:58 PM
I get a crash when I play this game on Fullscreen. When I play it on Borderless, this game doesn't crash. I want to play this game on Fullscreen though. Ubi please fix this, I didn't pre-order Ultimate Edition to get crashes in Fullscreen (which is the normal default mode, mind you).

I have a GTX 1070 and a i7 8750

Nyxaris
10-02-2018, 07:03 PM
https://i.imgur.com/VMmxlo1.pnghttps://i.imgur.com/AiQQ5yD.png

lsnderick
10-02-2018, 07:24 PM
The same for me! Can we get an official confirmation that this is AVX related? And should we expect a patch or just refund?

annuschka
10-02-2018, 07:55 PM
Same here. But I feel relieved that I finally found the culprit. I spent half the day trying all different kinds of "solutions" without getting even a hint about the problem... Compatibility/Admin-Mode, Different nVidia drivers, ini stuff, all overlays disabled, antivirus off, windows security features off, validating the files, uninstalled and downloaded everything again... Now, I at least know what is going on... even if I still can't play.

Here is my ticket number: 07084697
I sent the msinfo and DxDiag, too.

Please, fix it. Origins did run splendid at high quality on our machine. I did buy the Ultimate Edition for all the stuffs - not just the early access ... but I was still looking forward to spent the holiday tomorrow in Ancient Greece :nonchalance:

Edit: Uninstalling MSI Afterburner did not help in my case.

Edit 2: Origins does not work anymore, too. I played it a month ago or so on Ultra Settings without problems :( Now it crashes while loading a savegame.

netnerd85
10-02-2018, 07:56 PM
Guys i think i find the solution. I downgrade my nvidia gpu driver to 411.70 to 411.63. And game is smoother and no crash! You should try that one. Maybe not a solution for everyone but some people can use it.

Btw i can play game before downgrade but crashes like in 30 min. You don't need to play with borderless screen.

Didn't work for me, still crashes on logos :(

Loqezo
10-02-2018, 08:23 PM
How to fix this? :( https://ibb.co/eVroKK

Ticket number - 07085372

Tenevyk
10-02-2018, 08:23 PM
Hey, Ubi-Bandicoot! Here is the number of my ticket - 07085006 ! Thanks!

Claymore2255
10-02-2018, 08:32 PM
When to expect a hotfix?... so many people having exactly same crashing on start up with different hardware, different GPU drivers... it's obviously problem not on our side.

Scystab
10-02-2018, 08:34 PM
Hey guys.

First off, a big thanks for all the efforts has to go to the kind support staff that is helping on this forum. I've also submitted a ticked, I have the same issues as most of you described: game crashes after the first disclaimer title. I've tried running with the newewst graphic drivers but the game just freezes at the same point insted of crashes. And yes, I do meet the minimum system reqs...

my ticket number is 07084716

Hopefully we'll find a solution to all of this soon.
Thanks again for your effort!
/Scy

USA_Warrior
10-02-2018, 08:36 PM
Had the game for 2 hours and still can't get into the actual game without it crashing. I even meet the requirements to play this game. Hopefully this problem can be fix, because I don't want to do a refund for this game when I even have the ultimate edition.

My ticket number is: 07085088
I sent the DxDiag and the Msinfo32

FINMappu
10-02-2018, 08:45 PM
Also having problem, just black screen after first Assassin's Creed logo.

Ticker number: 07084352 added MSInfo32 and Dxdiag



EDIT: seems to be working now, but had to uninstall RivaTurner and MSI Afterburner

scammb
10-02-2018, 09:33 PM
Hi,

I had the exact same problem with the game crashing at load up.

It turned out that MSI Afterburner was the problem. After closing it I can play now without any problem.

This might also aply to EVGA Precision.

Hope this helps you.

JMFROST1
10-02-2018, 09:54 PM
Same issue as everyone else purchased to be able to play 3 days early and not able to play early, why am I not surprised.
Ticket # 07085703

eXclusif20
10-02-2018, 10:02 PM
Même problème pour moi au démarrage du jeu : ticket n°07085768

foofi_the_cat
10-02-2018, 10:40 PM
J'ai le même problème que tout le monde...
Au moment de lancer le jeu, après avoir vu le logo Ubisoft et quelques "informations" le jeu se met a frezzer puis crash...

Mefros17
10-02-2018, 10:51 PM
Hi my ticket: 07086088

Slabbertje
10-02-2018, 10:54 PM
Same **** here. #CRASH
Fix Plz =)
(Origins runs fine on ULTRA here):)

Vash3k7
10-02-2018, 11:43 PM
I am having a crashing issue when ever i have anything running that can place and overlay on the screen. This includes EVGA Precision, Nvidia Shadow play,Streamlabs OBS. My game will load into main menu and then when I click continue, the game crashes to desktop with no errors. Please fix Ubisoft. Thank you.

Edit: Now when i try to play the game. when it tries to load into the world. it crashed and crashed my video driver and locks up my computer.

system specs:

Intel 8700k
GeForce GTX 1080

ePZero
10-03-2018, 12:56 AM
After talking with about 5 different support agents I tried all of the following
start uplay as admin + compatibility mode, run game as admin with disabling full screen optimizations, started it with full screen, windowed full, and windowed mode. I reinstalled C++ redist (lot of those), sfc scan via cmd prompt (admin mode), disabled everything that isn't a Microsoft service along with startup programs (4 times). I also disabled overlays such as uplay overlay and nvidia shadowplay. I also have the game in my C drive under uplays games folder. I even unplugged my 2nd monitor and verified the game 4 times. I also tried safe mode with networking. I also turned off game DVR.
The last rep said that they have to wait until their team can look into it further.

BodomKnight
10-03-2018, 01:13 AM
I am also having this problem playing game on a mid 1070Gtx crashes either on start up or a couple minutes in has been happening all day attempted running as admin, tried carrying files tried running through both Ubisoft and steam checked my force is up to date as is windows unless they have something unlisted I'm just trying to run it in windows now but would like to play full screen asap as tool bar blocks stud and I'm new to computer gameing (used to console trying to switch over has been mostly a pain.) Any advice to help improve my experience and improve the performance of this game would be welcome.

RBSmith1
10-03-2018, 01:44 AM
i7-8700K, GTX 1080. Crashes at "do not turn off the computer when you see this save icon" screen. Followed the suggestions to date and still no joy. Incident #07087251.

Update 10/03/2018: I disconnected my joystick from my computer and all is working well now. Seems that the joystick inputs were competing with the mouse inputs causing the game to crash.


Benchmarks:

Medium 76 fps
High 66 fps
Ultra 50 fps

jajamoo1
10-03-2018, 02:59 AM
Case #07086415

CatBratD
10-03-2018, 03:11 AM
Same issue, crash after epilepsy warning. Case # 07087672.

Scorpius14
10-03-2018, 04:14 AM
Case #07087896

MusikLap
10-03-2018, 04:19 AM
Case #07087879

Redfisky
10-03-2018, 04:27 AM
The same problem, this game crashes randomly after settings change or just in-game.
gtx 1060 6gb
i7 8750h
8gb ram
win 10
Ubisoft Support Ticket: 07087419
Thanks.

HotSchticks
10-03-2018, 05:44 AM
Same. Case #07088248

sharkman.ru
10-03-2018, 06:54 AM
Not at startup, but after ~10 minutes of playtime I'm having crashes to desktop with AC: Origins and AC: Odyssey.

Case #07057438.

Already updated everything, disabled everything non-system and updated vcredist.

netnerd85
10-03-2018, 08:13 AM
I haven't heard from support in like 14-16 hours, anyone else had a response?

terrybull3
10-03-2018, 08:41 AM
I haven't heard from support in like 14-16 hours, anyone else had a response?

It's been over 24 hrs for me there goes the 3 days early access

DragonValius
10-03-2018, 10:30 AM
my case number is # 07090002

I can't launch the game and it appears I am not alone.

einfachCool6
10-03-2018, 11:41 AM
Hello there! Thank you for contacting Ubisoft Live Chat Support. My name is ****** and I'll be here to assist you. Please give me a few moments while I read your ticket, I’ll be with you as soon as possible. How are you doing today?

Im fine, thanks

Good to hear. I understand you are experiencing crashes when trying to launch AC: Odyssey. This is likely due to your CPU. Intel Xeon processors aren't really designed be be used on gaming machines and are more suited to workstation or server applications. It's likely that your CPU does not support one or more of the features needed for the game to run.

as far as i know it doesnt have avx. but the old xeons are great for modern games because they have 6 cores and can be overclocked very well. In ac origins the game run very good on this cpu, even better as on some core i5 prosessors

The number of cores and clock speeds mean nothing if the games you're trying to run require certain features from the CPU, like in your case, avx.

Steep and the Crew 2 also needed avx and later on a patch came that cpus that doesnt have avx could play it as well. And other cpus like the i7 920 that is pretty similar to my xeon also doesnt have avx and cant play Odyssey at the moment

There are no plans that I'm aware of to remove the requirement of avx from Assassin's Creed Odyssey

really? Cause a lot of peole are complaining that they cant play Odyssey cause they have like me and older cpu that doesnt have avx but is still good in modern games. And for me it wouldnt make sense to change my cpu cause i had to change my motherboard and ram as well just to play Odyssey cause all the other Games that come out this year like Fallout 76 and battlefield 5 dont need avx

Sadly at the moment AC: Odyssey does require avx and as I mentioned I'm not aware of any plans to remove this. Had this been the intentions of the game team they would have likely launched the game without this requiremnt.

ok, do you think it will be patched like in the crew 2 or steep some days or weeks after the launch or should i get a refund?

I've honestly got no information about this, it's not something that has been mentioned so I wouldn't count on it.

Aeto5
10-03-2018, 11:53 AM
I got a refund.. Not the solution I wanted. Honestly the performance even on higher end machines seems very disappointing and unstable. Hope they patch this issue and make further optimisations. Will be interesting to see if Ubisoft choose to ignore this issue or not.

MusikLap
10-03-2018, 12:19 PM
Wait, but the system requirements do not say anything about avh. There is only mention SSE 4.1 or higher.

X3T
10-03-2018, 01:36 PM
Guess I'll have to refund, no where does it say AVX is needed anywhere (even still) regarding AC: Odyssey. My CPU doesn't support AVX. After going through all the steps with Tech Support, they eventually said my CPU couldn't handle it (never mentioning AVX, and knowing full well AC: Origins ran on Ultra for my specs just fine) so I messaged Tech Support about a possible patch or will I have to refund, they ignored me and started trying to walk me through getting it to work in other ways, but I think I'm just being run around so I don't refund.

guest-9Yj099BO
10-03-2018, 01:44 PM
Yep, got also in touch with support:

"Hello fellow Assassin,

Thank you for getting back to us.

I understand you would rather be able to play the game Assassin's Creed: Odyssey, instead of receiving the refund for the game.

I am able to confirm that the game will require a CPU that supports AVX (Advanced Vector Extensions), and this is not an issue with the game. It is a requirement that this title and very likely other future releases will have.

Your CPU generation does not support AVX, therefore it will not be able to run the game.

Please confirm how you wish to proceed. If you would like to request the refund I will be happy to contact our store team with your request.
If you prefer to hold onto your game until you have a system that is able to run it, so that you do not miss out on the pre-order bonus, feel free to inform us.

In the meantime, if you have any further queries feel free to contact us."

Refund it is..

MusikLap
10-03-2018, 02:13 PM
tired of silence and not understanding the situation. requested a refund

JuG3Rknaut
10-03-2018, 02:23 PM
So my ac Odyssey is crashing at the small loading window before I get to the main menu , but what's odd my ac origins is now doing the same thing , but for some reason my crew 2 and farcry 5 work just fine , I have a i7 8700k and a 1080 ti with 32 GB ram I shouldn't be having these issues ! These 2 games are the only 2 games to ever give me an issue ! It's something to do with the games or the launcher ! Ubisoft has made me troubleshoot so much crap it's not even funny blaming everything but themselves !

Eagel1994
10-03-2018, 02:55 PM
So I have check about my CPU i7 if it support that avx stuff and it support that bud the game still crashing so tell me why do there what can be the problem then. Beacus if I follow the system rq of the game is on medium for me so.

serhermar
10-03-2018, 04:36 PM
This is shameful, Response Support "this range of processors has a structure that is not compatible with Assassin's Creed: Odyssey." Where does the AVX requirement appear? Deceptive Advertising !!!! I just requested the return of the Edition Spartan Edition.

Never again Ubisoft, it's over, I'm going to put all the figures I have and all I have of Assassin's Creed for sale, SHAME !!! You just lost a fan

Eagel1994
10-03-2018, 04:46 PM
I realy dont think that reason is that you need avx support or the game will crash. Beacus xbox players have it to. And almost everybody with a ea have this problem. I think it's more of we dont now what the problem is so we yust say somting. So there maby stop complaining about it. There have 2 day left to fix it and to not get a bad review there yust saying things like this. So what are there say to xbox player ow you xbox dos not support avx yea sure there is yust some codes rong that and some software now how to hold it and some not. So the stuff about avx dos not really match the problem that almost more then 50%of the people have.

serhermar
10-03-2018, 05:02 PM
They just updated the requirements page, crawling giblets. Deceptive Advertising !!!!

https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/#CPU

Baraldir
10-03-2018, 06:09 PM
God it's making me "mad" ><, I wanted to play this game so badly but it seems like i'll have to ask for a refund if they don't plan to change the AVX supported stuff.
But is there an official statement where they confirm they will not patch that ?
I'll wait until tomorrow when i get home to ask for a refund just to see if things change.

Shilof_f
10-03-2018, 06:15 PM
Crashing on start up. Thanks Ubi.
My ticket number is: 06809376
Do not want to return the money to all who cheated?

Vecuvia
10-03-2018, 06:16 PM
They just updated the requirements page, crawling giblets. Deceptive Advertising !!!!

https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/#CPU


This is absolutely infuriating. I wouldn't have bought the bloody game if they'd posted this in a timely manner.

BeautyBounce
10-03-2018, 06:22 PM
Anyone who's a bit tech savvy who can tell me if my old junk (i7 870) is among those CPU's that can't run it? Browsing information on the 870 sais it's got SSE 4.2 but it doesn't state AVX specifically.
Thank you.

fdesaegher
10-03-2018, 06:23 PM
I had the same issue (crash before main menu) but found a workaround.
The trick is to disable unused game controllers (a HOTAS and peddals) in my case.
Now the game runs like a charm.

X3T
10-03-2018, 06:35 PM
Anyone who's a bit tech savvy who can tell me if my old junk (i7 870) is among those CPU's that can't run it? Browsing information on the 870 sais it's got SSE 4.2 but it doesn't state AVX specifically.
Thank you.

https://ark.intel.com/products/41315/Intel-Core-i7-870-Processor-8M-Cache-2-93-GHz-

No, yours does not support AVX. AVX would be listed under the 'Instruction Set Extensions' category.
Hopefully they just patch this eventually.. I really don't wanna have to refund tbh.

annuschka
10-03-2018, 08:08 PM
They just updated the requirements page, crawling giblets. Deceptive Advertising !!!!

https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/#CPU


My husband wanted to upgrade our PC for a while. But we never did it, because all games run still perfectly fine at high quality. If those requirements were released earlier I could RIGHT NOW sit at a fresh PC and play the game. CPUs were cheaper a while ago... Now I have to wait until the 18th of october. Rumor is the ninth generation of Intel CPUs will release then and we are planning to pick up one of those or a cheaper 8th Gen...

Nyxaris
10-03-2018, 09:28 PM
https://www.reddit.com/r/pcgaming/comments/9kuu2v/psa_assassins_creed_odyssey_doesnt_support_older/

AVX is the culprit.

chadd1974
10-03-2018, 10:14 PM
I have an i7 860 processer. It says it supports AVX in the tech data. But i searched the internet and alot of people says it doesn't have AVX? So which is it?

sFULGORE
10-03-2018, 10:15 PM
I have a GTX 1060 and a 6700HQ CPU which supports AVX, AVX2, SSE4.1 and I still receive crashes....

Nyxaris
10-03-2018, 11:23 PM
I have an i7 860 processer. It says it supports AVX in the tech data. But i searched the internet and alot of people says it doesn't have AVX? So which is it?

https://ark.intel.com/products/41316/Intel-Core-i7-860-Processor-8M-Cache-2-80-GHz- (https://ark.intel.com/products/41316/Intel-Core-i7-860-Processor-8M-Cache-2-80-GHz-)


# of Cores 4
# of Threads 8
Processor Base Frequency 2.80 GHz
Max Turbo Frequency 3.46 GHz
Cache 8 MB SmartCache



Instruction Set Extensions: Intel® SSE4.2



Your i7-860 does NOT have AVX.

Eagel1994
10-04-2018, 12:56 AM
I have a GTX 1060 and a 6700HQ CPU which supports AVX, AVX2, SSE4.1 and I still receive crashes....

Same for me if I am correct you can start up the game bud it crash in the middle? There is somting rong with the game there now it bud dont now what the problem is and how to fix it.

AlexVojacek
10-04-2018, 01:16 AM
Core i9 7900X with GTX 1080 Ti and running off a RAID0 SSD. Game freezes with a transparent window.

The game was given to me for a review last week but was only available to download starting this staruday. Ubisoft requested that we handed reviews on October 1, rest assure that september 30 i was struggling with trying to OPEN THE DAM GAME.

YCan you guess what my score will be?

AlexVojacek
10-04-2018, 01:19 AM
Also, I don't think this startup freeze is related to CPU only as you can see I have a very good CPU and very recent and the game just ignores it. I've could never go past the Logo screen.

Reinstalling the game for the second time dindn't worked. This has to be the WORSE launch in years. In comparison, Forza Horizon 4 provided by Microsoft run CRAZY SMOOTH from day one (1 week early than launch) and I found ZERO bugs. It was soo smooth that I wanted to cry while gaming. I just can't stand BAD RELEASES like this.

AlexVojacek
10-04-2018, 01:27 AM
For those that says that AVX is the culprit.... NOT!

This is my CPU. Please tell me that I don't have AVX. The game does not even start, it freezes with a transparent window.

http://prntscr.com/l1wu33

AlexVojacek
10-04-2018, 01:30 AM
https://prnt.sc/l1wug5

Father-Jack
10-04-2018, 02:47 AM
I have an i7 860 processer. It says it supports AVX in the tech data. But i searched the internet and alot of people says it doesn't have AVX? So which is it?

I'm not sure what tech data you're looking at, but AVX support was introduced with the Sandy Bridge processors. The 860 is a Lynnfield:

https://en.wikipedia.org/wiki/Advanced_Vector_Extensions#CPUs_with_AVX

Nyxaris
10-04-2018, 04:41 AM
Core i9 7900X with GTX 1080 Ti and running off a RAID0 SSD. Game freezes with a transparent window.

The game was given to me for a review last week but was only available to download starting this staruday. Ubisoft requested that we handed reviews on October 1, rest assure that september 30 i was struggling with trying to OPEN THE DAM GAME.


Did you try moving the game to your main OS drive location? C drive for example.
If that doesn't work, disable MSI afterbuner

https://steamcommunity.com/app/812140/discussions/0/2656452469271805306/

This user found a solution and he is from steam+UPLAY version.

chadd1974
10-04-2018, 04:42 AM
Well Ubi got back to me. After trouble shooting for 2 days it was determined that my i7 860 is not supported. Was told it will not run the game. Am assuming that is because it is a 1st gen chip. This sux. So I asked Steam for a refund. I am not going to spend $1,800 for a new rig. If i get a new chip for a few hundred, I will have to buy a new mother board, then a new case to fit it ion and it just rolls down hill from there. Not worth it for one game.

So guys if you have a chip that is first gen, this is probably the reason. It doesn't make the benchmarks. GL Link I was sent https://www.cpubenchmark.net/compare/Intel-i7-860-vs-Intel-i5-2400/6vs793

annuschka
10-04-2018, 08:56 AM
Have you people checked the Windows Updates?
Some people report that the game stopped crashing with the new 1809 update. The update popped up for me this morning and I'm installing it right now.
I doubt that it will help with my old-CPU-startup-crash problem, but maybe those with in-game crashes find it helpful.

Eagel1994
10-04-2018, 09:07 AM
Have you people checked the Windows Updates?
Some people report that the game stopped crashing with the new 1809 update. The update popped up for me this morning and I'm installing it right now.
I doubt that it will help with my old-CPU-startup-crash problem, but maybe those with in-game crashes find it helpful.

Can you let me now if it works for you then I do the same thing.

EL_79
10-04-2018, 12:12 PM
I upgraded my friends video card from gtx 770 to rx 580 and now he can't even start the game, because he has i7 860 and no more cash to upgrade the rest of the system atm
he obviously didn't knew that because it didn't said so in system requirements, he managed to play origins 1080p high 30 fps just fine, but now it won't even start because ubi reasons, mindboggling or welcome to ubi universe

Lord_Divine
10-04-2018, 12:42 PM
Same here... Can run Origins perfectly fine, same with Far Cry 5. OC'd I7-950 but because it also apparently falls under the "old CPU" issue, I'm 100% unable to play my preorder copy of Odyssey.

annuschka
10-04-2018, 01:24 PM
Can you let me now if it works for you then I do the same thing.

The goddess of computing really must hate me. After two days of "trying to troubleshoot" AC:Odyssey I spent the morning with a failing Windows 10 update. After the seventh try it went trough, only to reboot to a black, blank screen for 15 Minutes. When the last drops of life almost evaporated from my heart it rebooted again. This time to hang on 80% for another 10 Minutes. Finally my PC finished the Win10 October update (1809).

Alas, Odyssey still crashes on start-up.

Starfis28
10-04-2018, 02:08 PM
I was able to play without issues on ultra till today, now it is crashing, even Origins. GTX1070, latest drivers 411.70, i7 8750h, win10 1803 build 17134.320. Crashes are absolutely random. And like I said everything was running smoothly before.

Powder_go_away
10-04-2018, 03:18 PM
I was able to play without issues on ultra till today, now it is crashing, even Origins. GTX1070, latest drivers 411.70, i7 8750h, win10 1803 build 17134.320. Crashes are absolutely random. And like I said everything was running smoothly before.

Latest drivers 416.16

The result is the same.

GTX 1070
i7 7700k

pro1000000
10-04-2018, 04:04 PM
This instruction was invented more than 10 years ago (AVH) and now with a 2017 processor in 2018 - I cannot start the game, oh my god, they also silently changed the information about the requirements for the game, how beautiful it is, is it a big company ? Yes, this is a group of scammers! Waiting for the patch, if it is not, I am not responsible for my actions! High level danger !!

Eagel1994
10-04-2018, 04:15 PM
The goddess of computing really must hate me. After two days of "trying to troubleshoot" AC:Odyssey I spent the morning with a failing Windows 10 update. After the seventh try it went trough, only to reboot to a black, blank screen for 15 Minutes. When the last drops of life almost evaporated from my heart it rebooted again. This time to hang on 80% for another 10 Minutes. Finally my PC finished the Win10 October update (1809).

Alas, Odyssey still crashes on start-up.

My pc is yust downloading the w10 update I will try it then to. I have ask support about the crashing only thing there saying is that I have connection problem. And my connection is yust fine. Now I realy realy dont now it any more. There say to people that is there UPC what not support avx then there say it's the gpu and now the internet connection do there even now what there are doing .

Acoustic_Psycho
10-04-2018, 04:33 PM
I'm also having the same issue. My computer meets, or exceeds, the recommended specs and I've already run the DISM and SFC tools.
Support case# 07099442

Mudge01
10-04-2018, 04:40 PM
Yet another person with the same crash issues.
I did beta for Crew2 and this was an issue then .. it was patched and the Crew 2 ran perfectly on my more than capable i7 950 @3.07GHz
Origins ran just fine to .. it was never an issue getting Origins to run. I played it last week to finally finish the story before Odyssey released.

Here in Australia upgrading your CPU willy nilly isn't an option prices start at $250AU and climb quickly that's not to mention the new Motherboard and case.. the complete reinstall of Windows and games.. its simply not an option.
Please look into patching Odyssey as you did The Crew 2 Ubisoft.
I have long been a supporter and fan of your games but I refuse to spend some $1000 or more just to play 1 game.

Acoustic_Psycho
10-04-2018, 04:49 PM
Wow really. Unplugged my HOTAS and voila it will now at least load to the menu. Haven't tried any further as I have to go to work :(

Malice_Unarmed
10-04-2018, 06:42 PM
i7 970 Crashing on startup, runs every other game fine including Origins :\

UbiGabrinth
10-04-2018, 08:33 PM
Hello everyone. I am very sorry to hear that you all are having difficulties with crashing in Assassin's Creed Odyssey. After looking through this thread I have the following recommendations. Please let me know if they help:

Please roll back to the 411.63 driver if you are using the 411.70 driver. I have seen reports that this has helped other users with being able to access the game.

If you are on a laptop please make sure your computer is running Assassin's Creed Odyssey using the dedicated GPU rather than the integrated GPU.

Please unplug any peripherals on your PC other than mouse and keyboard as there may be conflicts.

Please see if changing the game to windowed mode lets you play. To do this locate C:\Users\<USERNAME>\Documents\Assassin's Creed Odyssey\ACOdyssey.ini

Edit the file and make the following change: WindowMode = 1. Then save the file and start the game.

Please let me know if this does not help. Please also know that these crashes are being looked into regardless of the efficacy of these steps.


For Xbox users: Please try our Xbox troubleshooting (https://support.ubi.com/en-gb/Faqs/000026628/Basic-Xbox-One-Troubleshooting) and let me know if the issue persists.

Alex.Moore.
10-04-2018, 09:10 PM
Hi!
I chance to 411.63, edit the ini and have only mouse and keyboard on my pc.
i install the game to c and do many other tips from the forum(s)...

...but i have a i7-920 cpu….and a ticket since 02.10 open...

greetings from a very satisfied customers

kevka487
10-04-2018, 09:26 PM
No luck for me after trying above unfortunately!
However I also have a first gen i7 920 and that seems it could be the issue based on other posts.

Eagel1994
10-04-2018, 09:34 PM
So on a youtube vid q guy have the same system as me I ask him how he could play the game with out any crashing he told me try to set it on 900p so that what I am going to try when I am home. Maby it works if it works I will let you guys now.

UbiGabrinth
10-04-2018, 09:52 PM
Please note that the i7-920 did not meet processor requirements (https://www.cpubenchmark.net/compare/Intel-i7-920-vs-Intel-i5-2400/834vs793) before and after we clarified that only second generation intel processors or later are supported. The requirements were not changed.

serhermar
10-04-2018, 10:05 PM
Sorry to contradict you but yesterday afternoon you added to the page of technical requirements the minimum generations and processors that work with your game.

This in countries of the European Union is called SCAM, why? you allowed the purchase of units without establishing the exact technical requirements of microprocessor architecture. This is as if you advertise that the game works on computers without specifying whether for Mac or PC and once you have sold units and people try, you change the page and put that only for PC.

One thing is the minimum technical requirements (which does not mean incompatibility, just means PERFORMANCE) and another is NOT to publish that the processors need a set of instructions to operate (as well established with SSE 4.1 Support or higher required)

I'm sorry, but it's the last time I trust Ubisoft.

Bye Bye Ubisoft

Alex.Moore.
10-04-2018, 10:09 PM
@UbiGabbin

My i7-920 runs well with 3.8Ghz. And with a 1080ti in 4k runs good. Forza4, Shadow of the Tomb Raider, BF5 Beta - all good in 4k. AC Origins too.
Why is Ubisoft the only company that does this now?
And when I pre-ordered, the requirements looked quite different. They were changed in the last days after the 2.10.
If nothing changes at the current state and there is no return possible, I will only order in the future via Steam-because you can easily return in 2h the Game. I am still waiting for the pending support Response.

serhermar
10-04-2018, 10:22 PM
Ahh !!! I forgot, if the processors that do not appear in the list are incompatible, you can explain to me how it is that if you press enter in the game, you will reach the end of the AMD logo. Would not it be incompatible from the beginning? It's a bit weird right? Coincidentally it is 4 or 5 seconds after the game starts, that means that a thread is thrown with something that reads something from the CPU and comes out abruptly.

Very strange everything, this afternoon I have been playing Origins on the same PC and without problems.

Obviously I have uninstalled all Ubisoft products on my PC, I have asked for my money back from the Spartan Edition and I have just canceled my Starlink reservation: Battle For Atlas for Nintendo Switch at another store.

Now yeah, Goodbye Forever Ubisoft

serhermar
10-04-2018, 11:04 PM
Ohhh !!! look at this, the requirements page in the google cache:

https://webcache.googleusercontent.com/search?q=cache:Brqjf-mjLZsJ:https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD/+&cd=1&ct=clnk

And your current page:

https://support.ubi.com/en-gb/faqs/000036863/System-requirements-for-Assassin-s-Creed-Odyssey-ACOD

Ohhhhhhhhhhh !!!! They are different !!!!!!!!!!!!!!!!! Are you sure you have not changed the specifications?

carcanclaw
10-04-2018, 11:14 PM
Having this issue as well with an i7-860 that works very well with every other recent game I've played, including Origins. Capcom's Monster Hunter World had a similar problem with SSE & AVX before launch, but they patched it in the hours leading up to release and the game ran fine.

It's not that Odyssey is some beast that requires AVX, but that Ubisoft has decided that this is the time to stop supporting processors that are fully capable of processing the game. Hopefully, as with The Crew 2 and Steep, they'll change their minds quickly.

einfachCool6
10-04-2018, 11:58 PM
The game isn't actually really released yet, so if you Ubisoft would patch the Avx Requirement until friday it wouldn't be so bad and you don't would have to give the people the money back, actually everyone would be happy.

X3T
10-05-2018, 12:02 AM
The game isn't actually really released yet, so if you Ubisoft would patch the Avx Requirement until friday it wouldn't be so bad and you don't would have to give the people the money back, actually everyone would be happy.

They patched it out on Steep, The Crew 2 and The Division, so they should patch it out on Odyssey. I have hopes.

Mudge01
10-05-2018, 12:18 AM
They patched it out on Steep, The Crew 2 and The Division, so they should patch it out on Odyssey. I have hopes.

I don't recall ever having such issues on Division .. but the indeed patched Crew 2 .. I did beta for it and even brought the game afterwards BECAUSE it had been patched and worked perfectly fine.. as did Origins, which I recently uninstalled to make way for Odyssey.
I'm prepared to wait a few days.. I've waited over a week since I preordered the game.
Here's to blind faith that Ubisoft care for their gamers more than we think.

sFULGORE
10-05-2018, 12:30 AM
I found a temporary fix

For those using MSI Dragon Center , disable it, make sure that as soon as you turn on your pc it does not start

My game crashed over 20 times in 2 hours, I decided to try running the game without using the dragon center and i played 2 hours yesterday and 6 today without a single crash.

carcanclaw
10-05-2018, 12:31 AM
Supposedly Origins had this issue at the very beginning as well, this solution was proposed by a user named IFrAgMenTIx:


The problem:

Game crashes during starup after launch during the „health warning“ and an error message/crash report pops up.

I worked myself through many options and after a while I was able to launch the game and play it(i am now level 20 and enjoy it alot)

Fix:

Go to the folder where your assassinscreedorigins startup .exe is located. Right click on it and set properties.
-)Run as admin
-)Run in compatibility mode windows 8
-)create a shortcut of the .exe on your desktop and later start the game from there

Next I uninstalled Rivatuner(you might also be able to just disable it)

Open geforce experience and adjust the ACO settings so that you can run the game in borderless window mode or windowed mode (important)

If you want to play the game at a lower res than your actual set screen resolution I suggest that you set your screen to a lower resolution since the game doesn’t scale up(feelsbadman).
[I needed to do this since I can’t play the game in 4K without frying my GPU - only 2K is possible]

Now you may/should be able to run the game like I do.

If anyone wants to try this, please let us know how it works.

Mudge01
10-05-2018, 12:45 AM
You can't change the settings in Experience as the game needs to run first.. it just says that it can't be optimized. But you can change the ini file to WindowedMode=2.
However even then the game won't run. It never makes it to the main menu.
I found this post too but .. nothing works.

IlMerlo
10-05-2018, 12:53 AM
Well, I've sent Ubisoft about a dozen automated crash reports while trying the things suggested in here to no avail so hopefully they will do their bloody job and hurry up and provide us with the working product we paid for.

Eagel1994
10-05-2018, 12:56 AM
So I have test first update the new windows update and then I install the new drive of nivdia and I can play now so far I played 3h with no crashing any more. And I checked my procor on ctrl alt delete and it look like windows push notifications use almost 3gb memory so de end that processor to. So far it look norm now. So somting fix it dont now which one did it.

carcanclaw
10-05-2018, 01:04 AM
After tweaking a few things outlined in my previous post, I can get past the seizure warning and the Ubisoft logo, but it still crashes at the "Inspired by..." screen.

Guess we really are screwed.

Yukliwud99
10-05-2018, 01:24 AM
I live in Russia and was looking forward to this day, we have an average salary in the country of $ 300. I'm a student. Saved up 2 months to buy this game. On my birthday, I installed the game and it did not start. My processor pulled out absolutely all the games, including the previous part. It's not good to do this. You can release a patch. It's very cruel to do this to your fans. Not everyone has the money to change the processor. And you find it difficult to optimize the game a bit. Releasing a new Assassin was one of the few joys of my life. But you took it from me on my birthday. Thank you for the gift of Ubisoft.

MusikLap
10-05-2018, 03:19 AM
Please note that the i7-920 did not meet processor requirements (https://www.cpubenchmark.net/compare/Intel-i7-920-vs-Intel-i5-2400/834vs793) before and after we clarified that only second generation intel processors or later are supported. The requirements were not changed.

What about G4600?

Kryptosss23
10-05-2018, 06:10 AM
Also crashing on startup... my ticket # 07103611

axess2016
10-05-2018, 06:24 AM
Well, thanks Ubisoft for the nasty AVX REQUIRED surprise!

Now, I'm going to have a seriously hard time getting a refund because I redeemed the key on Uplay!

I'm never buying another Ubisoft PC game at launch again. This is BS. My PC runs EVERY new game BUT this one!

Askell31
10-05-2018, 08:29 AM
I can live with the game needing certain features to run.
What i find appaling is how Ubisoft decided to sneak in changes to the specs for PC after the problems arose, more so because they from what i read, also happen on XBox and PS4 as well. There was never a mention of needing AVX which i think falls under false advertising.

Strange thing is, i can run every other damn Ubisoft game on Ultra on my rig, but hell.. i can't even boot up AC Odyssey.
Really bad form of a company who i actually enjoyed buying games from in the past.

wtss1987
10-05-2018, 09:49 AM
yeah my game loads for ages befor not responding and crashing, i have the recommended AMD fx-8350 processor, nvidia rtx 2080 8gb, 32gb ram, but still won't launch, its running from an SSD as i thought that my help with a game this new and detailed but i can't even get into it, i wonder if they will say my cpu isn't good enough like they keep telling others... which is a load of BS for anyone out there, they are just trying to pass the blame to the consumer instead of their blunder.

Wings4Venus
10-05-2018, 10:00 AM
I installed the Nvidia driver that came out yesterday and was able to to play 4 hours straight. I haven't installed the windows update as of yet. Before this it crashed at least very 30 minutes. But I'll wait what today brings, until I resolve my ticket.
(GeForce GTX 1070
Intel i7-7700 )

axess2016
10-05-2018, 10:55 AM
I can live with the game needing certain features to run.
What i find appaling is how Ubisoft decided to sneak in changes to the specs for PC after the problems arose, more so because they from what i read, also happen on XBox and PS4 as well. There was never a mention of needing AVX which i think falls under false advertising.

Strange thing is, i can run every other damn Ubisoft game on Ultra on my rig, but hell.. i can't even boot up AC Odyssey.
Really bad form of a company who i actually enjoyed buying games from in the past.



Yeah, this is unforgivable. It was incredibly slimy of them to change the requirements just a couple days before full release. I think I'm done with Ubisoft if this is how they conduct themselves. It's a shame because I've been buying their games since they started. They lost a longtime customer with this garbage. EA used to be a decent company back in the 80's themselves. But, they got slimy too. It's stunning that companies are doing this to their customers.

axess2016
10-05-2018, 10:57 AM
What about G4600?


I have a G4560. Neither have AVX. So, nope.

mvtvev
10-05-2018, 11:13 AM
just checked, and my cpu i5 7400 has both avx and sse4.1, but still i had crashes 5 seconds after starting the game, and i tried any other **** like borderless, and different drivers.
asked for a refund of gold edition, bought standart one. well see in a few hours if ubi even cares

scottjory
10-05-2018, 11:15 AM
I'm having the same problem, the farthest ive been able to get before i crash is right when i can control Leonidas. The earliest is right as i hit the main screen. This is unacceptable because my computer has run harder games with this, i fit all the specs and ive been trying to submit a ubisoft report for about 15mins now and still nothing has gone through.

DonMawa
10-05-2018, 11:28 AM
Hey guys

Same problem here. Game already crashes while loading start sequences. FAQ troubleshooting was no help. My case number: 07104907

annuschka
10-05-2018, 11:35 AM
I installed the Nvidia driver that came out yesterday and was able to to play 4 hours straight. I haven't installed the windows update as of yet. Before this it crashed at least very 30 minutes. But I'll wait what today brings, until I resolve my ticket.
(GeForce GTX 1070
Intel i7-7700 )

I installed both updates. But it seems nothing helps with the Old-CPU-no-AVX-crash at start-up. (GTX 1070, i7 920 here).
C'mon ubisoft, at least you could pop up an error message like "Sorry, CPU not supported" and spare people the trouble of trouble shooting for hours....

Mudge01
10-05-2018, 12:11 PM
I installed both updates. But it seems nothing helps with the Old-CPU-no-AVX-crash at start-up. (GTX 1070, i7 920 here)

mines a i7 950 with the same 1070.. works on everything ever,,, except this game .. and originally didn't work with Crew 2 but Ubi patched that .. time to start praying to french gods that Ubi path this out for us

janusd
10-05-2018, 01:18 PM
Please note that the i7-920 did not meet processor requirements (https://www.cpubenchmark.net/compare/Intel-i7-920-vs-Intel-i5-2400/834vs793) before and after we clarified that only second generation intel processors or later are supported. The requirements were not changed.

A good number of us are well versed in computers and computer hardware (and some of us are Devs and IT professionals as well) and we've done extensive troubleshooting and investigating on our end. This issue is affecting many players whether they're under or above the requirements. The evidence points to this NOT being a CPU issue, so please stop referring to the requirements; it's infuriating at this point. We wouldn't bother you if it was just that.

Steep, AC Origins, and The Crew 2; all those games had this problem at one point or another. All those games have similar minimum requirements. People were told old CPU's were not supported (like the i7 960). All of them were patched and run fine at very high quality settings with those old CPU's. Those of us who purchased ACOD used this as a reference to make our decision of getting it on PC. There is nothing in the requirements (even after the last-minute update) that distinguishes ACOD from the rest in a significant manner. One of your support staff told me ACOD's minimum supported CPU is an i5 2400 as opposed to the i5 2400S of the games I mentioned; the difference between those two processors is negligible at best.

The claim that ACOD puts such a high demand on CPU that 1st gen i7's can't handle it is ridiculous. A quick look at benchmarks between an i7 960 (not a 920) vs an i5 2400 show only a minimal improvement in raw processing power (URL="https://www.cpubenchmark.net/compare/Intel-i7-920-vs-Intel-i5-2400-vs-Intel-i7-960/834vs793vs838"). Heck, the 960 outperforms it in the multi-core area! The only significant difference is the presence of AVX and AES in newer CPU's. Those technologies are mostly used for cryptography and data protection, which is why so many people suspect this is another attempt by Ubisoft to force their obsession with DRM tech. The three games I mentioned even have details on the DRM tech they use (like Denuvo) which benefit from AVX. The funny part is, ACOD's requirements don't list any DRM technologies as being used (at least not when I look in Steam or the requirements list by Ubisoft).

We are angry because the game doesn't work and we didn't get the early access we were promised. We are infuriated because we were told some of us have old CPU's and the only way for us to play the game is to get a better CPU. In case you haven't realized what that means, it means we would have to dish out about $1500 for a whole new computer that can meet the requirements and last more than 3 years. I'm not going to even try to spend money I don't have for the sake of a single game; especially when every other game out there runs fine on my machine and not even close to low performance.

Ubisoft messed up; again. Most of us were expecting it, but not at this level. Please don't write us off based on a simple guess and just get back to us when you've fixed the issue and have a definite answer as to what is causing it. It's okay to just tell us you don't know. Rule one of troubleshooting is: don't guess, investigate and verify.

Hellinat0r
10-05-2018, 01:37 PM
Same here game crashes on loading screen after menu .
Well this game is not to be on he market with the state it is in .
As for the same offering Asus and Retailers a product that does not work .
I just Purchased a new Asus RX580 OC Dual thinking it was a great deal because of Assassin's Creed Odyssey.
I now feel that i've being scammed and all the ones that bought the Game with hard earned money.
I want a refund on this game and so should all others that bought it.
Its spoiling Asus name in cheating to buy the card with offer to get a great game.

Mitsthios
10-05-2018, 02:26 PM
Hi, i have crash on start, my case number is 07106198, thanks in advance.

MusikLap
10-05-2018, 02:43 PM
Today I received an answer to my ticket, here are some quotes:
"Processors that do not support AVX are not truly compatible with Assassin's Creed: Odyssey at the moment."

"At the moment we cannot confirm the possibility of compatibility of the game with your equipment in the future."

JCy93
10-05-2018, 02:51 PM
Bravo !
Perfect !
All is said in this post.

Please Ubisoft, stop cheating with us.
I buy your games since nearly 20 years...
Respect the people who buy your products !

And like we say in French : Arrêtez de nous raconter des idioties et de vouloir nous faire prendre des vessies pour des lanternes.
Les instructions AVX et AES ne sont utilisées que dans votre nouvelle technologie de protection des DRM et n'ont rien à voir avec les exigences techniques et/ou graphiques d'ACOD !

Il est hallucinant qu'après tous les lancements ratés de vos logiciels majeurs depuis plusieurs années (AC Unity en étant un bel exemple), vous persistiez à saboter vous mêmes les lancements de vos produits les plus populaires.

Arrêtez de nous mentir, reconnaissez votre boulette, et surtout hâtez-vous de publier au plus vite un patch correctif !

annuschka
10-05-2018, 02:58 PM
Today I received an answer to my ticket, here are some quotes:
"Processors that do not support AVX are not truly compatible with Assassin's Creed: Odyssey at the moment."
"At the moment we cannot confirm the possibility of compatibility of the game with your equipment in the future."

Well, the "at the moment" parts give me some hope that Ubisoft will just silently patch AVX away... I'll hang on to my Ultimate Edition and someday I will play the game. Whatever comes first: AVX patch or me getting a new CPU...

AlexVojacek
10-05-2018, 03:04 PM
My game was loaded with 1809 from the start. Nope, it freezes.

X3T
10-05-2018, 03:10 PM
Well, the "at the moment" parts give me some hope that Ubisoft will just silently patch AVX away... I'll hang on to my Ultimate Edition and someday I will play the game. Whatever comes first: AVX patch or me getting a new CPU...

I have hope because this AVX problem was present in The Crew 2 and Steep, both were met with hostility like this and both were patched out.

axess2016
10-05-2018, 03:10 PM
A good number of us are well versed in computers and computer hardware (and some of us are Devs and IT professionals as well) and we've done extensive troubleshooting and investigating on our end. This issue is affecting many players whether they're under or above the requirements. The evidence points to this NOT being a CPU issue, so please stop referring to the requirements; it's infuriating at this point. We wouldn't bother you if it was just that.

Steep, AC Origins, and The Crew 2; all those games had this problem at one point or another. All those games have similar minimum requirements. People were told old CPU's were not supported (like the i7 960). All of them were patched and run fine at very high quality settings with those old CPU's. Those of us who purchased ACOD used this as a reference to make our decision of getting it on PC. There is nothing in the requirements (even after the last-minute update) that distinguishes ACOD from the rest in a significant manner. One of your support staff told me ACOD's minimum supported CPU is an i5 2400 as opposed to the i5 2400S of the games I mentioned; the difference between those two processors is negligible at best.

The claim that ACOD puts such a high demand on CPU that 1st gen i7's can't handle it is ridiculous. A quick look at benchmarks between an i7 960 (not a 920) vs an i5 2400 show only a minimal improvement in raw processing power (URL="https://www.cpubenchmark.net/compare/Intel-i7-920-vs-Intel-i5-2400-vs-Intel-i7-960/834vs793vs838"). Heck, the 960 outperforms it in the multi-core area! The only significant difference is the presence of AVX and AES in newer CPU's. Those technologies are mostly used for cryptography and data protection, which is why so many people suspect this is another attempt by Ubisoft to force their obsession with DRM tech. The three games I mentioned even have details on the DRM tech they use (like Denuvo) which benefit from AVX. The funny part is, ACOD's requirements don't list any DRM technologies as being used (at least not when I look in Steam or the requirements list by Ubisoft).

We are angry because the game doesn't work and we didn't get the early access we were promised. We are infuriated because we were told some of us have old CPU's and the only way for us to play the game is to get a better CPU. In case you haven't realized what that means, it means we would have to dish out about $1500 for a whole new computer that can meet the requirements and last more than 3 years. I'm not going to even try to spend money I don't have for the sake of a single game; especially when every other game out there runs fine on my machine and not even close to low performance.

Ubisoft messed up; again. Most of us were expecting it, but not at this level. Please don't write us off based on a simple guess and just get back to us when you've fixed the issue and have a definite answer as to what is causing it. It's okay to just tell us you don't know. Rule one of troubleshooting is: don't guess, investigate and verify.

The disturbing thing is that this isn't the first time they've pulled this! But, it's the first AND LAST time I purchase a Ubisoft PC game anywhere near launch and full price. No thanks, Ubisoft. If you're going to create games that leave a lot of your paying customers behind and don't tell them about it until well after you have our money, then you really don't deserve our business.

AlexVojacek
10-05-2018, 03:22 PM
Well things I've tried:

1- Reinstall from scratch windows version 1803 (didn't worked)
2- Reinstall from scratch windows version 1809 - October Update (didn't worked either)
3- Swapping NVIDIA Drivers, nope.
4- Re-downloading the entire game 3 times on each reinstall ( nope!)
5- Changing resolutions and INI file, forcing Widowed to 1 as tech support suggested here,.... NOPE!

I wasted 4 days of my life througfuly trying to diagnose this game on WHY IT WONT EVEN START.

It is always the same behavior no matter what. A windowed window opens with transparent content and it stays there forever.


I have a Skylake-X 10-core CPU with AVX2 and AVX512F so AVX is NOT THE PROBLEM but now that I try and reason with this, it MAY indicate that by forcing AVX they may be executing some instruction in AVX that my CPU doesn't like, even if it is AVX1 compatible... This is what happens when you start forcing stupid requirements to consumers.

My conclusion: I cannot review the review the game, I was given the deluxe edition with all the DLC but the only thing I saw since last week is a transparent screen frozen. I had spent more days trying to make this game work than my acumulated hours of helpdesk.

Being a Linux administrator and Windows tech support working with all kinds of products and having my first and second job as system administrator and Helpdesk support, my frustration with this game is EVIDENT. IF I can't make it work with my specifically designed Gaming PC for my magazine (48GB RAM, 1080 Ti, Core i9 7900X , then, what can we expect for other users?.

I would really like that UBISOFT step up to this and answer me personally as I am very tempted to write an editorial piece and talk about all this.

Chrieve
10-05-2018, 03:28 PM
I was able to clock in 3 hours of game play with ridiculous amounts of crashes until I updated windows 10 to the October 2018 update.. was able to clock in a good amount before experience 2 crashes.. gave up..
Next day, nvidia pushed out their 416.16 - and ever since clocked in 17 hours of gameplay... no crashes so far..

Still don't understand what was causing the issues...

i7 8700k, msi 1070

Alex.Moore.
10-05-2018, 05:10 PM
Is that true? - AVX is only used by copy protection, but not by the game?

https://www.resetera.com/threads/heads-up-assassin’s-creed-odyssey-pc-will-not-launch-on-processors-without-avx.72934/#post-13457631

If that's true - what a shame for honest buyers with first generation Cpu. We are the dumb. Great Job!

L4ncelot_BR
10-05-2018, 05:43 PM
Hey Ubisoft I cannot play this game with the processor I use to play perfectly 100% of the games released until this date. You`d better patch this ASAP like your other recent games. I`m mad and very dissapointed, can play Origins on Ultra at 60 FPS here.

DeadFatDuckFat
10-05-2018, 06:37 PM
Ubi just needs to acknowledge that they messed up on their requirements page by not emphasizing at all that AVX was required, rather than just SSE 4.1 and higher. The i7 920 does have SSE 4.1 but does not have AVX. If a developer is going to require something that no other current games require, then it needs to be made VERY clear on store pages and requirement pages. This is just common sense. I get that my CPU is old. By not emphasizing the AVX requirement, it is made to seem like the only thing holding back the old CPU's is clock speed. And when the first gen intels are known to be easily overclocked, it is very understandable that a user would assume that they could run this game if AVX is not mentioned at all. What needs to be done now if there are zero plans to make this playable for us are refunds for those who bought it off the uplay store (steam will probably honor refunds at this early point for those who got it from there), or revoke the game title and give some kind of major discount vouchers to those who bought it off other legitimate store sites (I got mine off the razer store).

jimbeamjr
10-05-2018, 07:01 PM
My support ticket is 07108947 ubi pls

Drek64
10-05-2018, 07:12 PM
Great.. All this buildup of hype and excitement, and now this crash to desktop because of my processor that does not support AVX, which was never stated before when i looked at the minimum spec requirements. What a disappointment, and waste of my time diagnosing the problem. Haven't played AC since the third one and thought I would be coming back to the series. Looks like I got excited for no reason..

Pretty sure a large majority of PC players have processors that do not support AVX and if all of them ask for refunds, Ubisoft is missing out in a lot of revenue. Better to fix this little problem than to stubbornly lose out on all that revenue.

Might as well get a refund. Probably going to be the last Ubisoft game I will attempt to buy, depending on how they handle this, which they already handled unprofessionally. Looks like Ubisoft is becoming the "New EA"

DarthNinjutsu
10-05-2018, 07:36 PM
Dear Ubisoft,

This is unacceptable. Why are you pushing us to upgrade our Pc even though it has some realy great specs that can run your game fine. Why all this hype. Why you don't release a patch as you did with last avx issue? I have preordered Spartan Edition ACOD, i have a great old legend intel core i7 920, why i cant play the game that i paid money for? Why no other game caused me this issue and only yours. I am from Greece and i demand to play the game for my country. " At this moment " is not an asnwer. I wont say that i wont buy game from you, but fix the problems. We paid money for this. We even preordered for this. When we opened our preordered boxes we were happy. When we launched the game we became sad and disappointed. Please Ubisoft fix this problem, you can.

Regards,

The1non1y1
10-05-2018, 07:47 PM
07109475

Running Ryzen 5 1600 and 1070ti and I don't even see the loading screen; my pc restarts! :mad:

serhermar
10-05-2018, 07:57 PM
Here you have the official confirmation from a ubisoft support account on twitter that the problem is the AVX:

https://twitter.com/UbisoftSupport/status/1047918273826889730

They point to a thread within the The Crew 2 product:

https://forums.ubi.com/showthread.php/1888070-Game-Doesn-t-Start-Does-Your-CPU-Support-AVX-Check-Here-To-Find-Out-Forums

Nothing more to add, I have already asked for my return. Never again Ubisoft.

MariaJuanaLegal
10-05-2018, 08:09 PM
Ubisoft, the best scammer in the world, i wanna me refund now!!!!!!!!!!!

jorgenxxx
10-05-2018, 08:22 PM
Crashes at startup. Not a single mention of AVX on advertising. Prepurchased game at the start of the sales. Please tell me it's not true. Tell me there will be a patch.

DarthNinjutsu
10-05-2018, 08:42 PM
If ubisoft wanted to make an avx only supported game, they should have mentioned it. I have an I7 920 bloomfield 2.93GHZ, GTX 960 WINDFORCE 2X 4GB OC, 16 GB CORSAIR VENGEANCE RAMS DDR3 I RUN BATTLEFIELD 1 SMOOTH ASF. I cant understand why i cant run odyssey. If they wanted to make an avx played only game they should have mentioned it. Now they must fix it. They have to.

IlMerlo
10-05-2018, 08:44 PM
I'll give them until tomorrow to tell us something and if they don't or it's not satisfactory I'll just open a ticket to request a refund.
If the Support page works, that is, since currently the Support services appear to be unavaiable.

ruben3k5
10-05-2018, 08:47 PM
Same thing here... stupid AVX no mention about it... i need a refund NOW.

hYDROPONYQUE
10-05-2018, 08:56 PM
man, I don't even have first gen cpu, I got 7th gen pentium g4620, played all new games to current date on high-ultra with no problem.
been waiting for Oddyssey for over a month, I got it on steam and won't have any trouble to refund, but I really hope they patch this avx bs. what a shame....

torakcrivi
10-05-2018, 09:06 PM
i7-930 does not work. Crash at startup

einfachCool6
10-05-2018, 09:06 PM
A small tipp for everyone who wants to chat with the support, just create a case but don't select technical error, instead select something different like website, the u can start a live chat.

axess2016
10-05-2018, 09:11 PM
From what I heard, the AVX isn't part of the game. It's part of the anti-piracy. Way to penalize your paying customers, Ubisoft! You screwed many of us over! Good going!

jorgenxxx
10-05-2018, 09:19 PM
From what I heard, the AVX isn't part of the game. It's part of the anti-piracy. Way to penalize your paying customers, Ubisoft! You screwed many of us over! Good going!
Well, I've already started to regret that I've bought the game and not pirated it.

Xyves
10-05-2018, 09:27 PM
I would love to get an official response to this whole AVX fiasco.

My entire family games, we got 3 computers running i7-950, and one running i5-870 (or something like that). So basically even though I can run every other AAA title we have tried on every machine we got... this one is special?

I can run all of EA's AAA games! Every other assassins creed at near max settings on most of the systems. I could list the games but it is not really relevant.

I would like to know, which features in Odyssey required the AVX instruction set? And what are the official plans?

Alienate long time loyal fans of your game, lose sales both present and future, or patch the game so those running powerful CPUs that happen to be older gen models can actually keep shoveling money at you.

L4ncelot_BR
10-05-2018, 09:30 PM
I can’t even refund it because I bought the game from Nuuvem, they do not refund when the key is generated by their system.

Come on Ubi, patch it! We know you can do it.

DarthNinjutsu
10-05-2018, 09:32 PM
Dear Ubisoft,

I am DarthNinjutsu, PC user.
I am sending this message in order to find a solution in an issue that most of the around are aware and want an asnwer.
Of course, this issue is about AVX- only Odyssey game. My PC build , which i am very proud of, is an Intel Core i7-920 Bloomfield 2,93 Ghz, an GIGABYTE GTX GEFORCE WINDFORCE 2X 4GB OC EDITION and 16 Gbs of Corsair Vengeance DDR3 RAM. This build made me proud for all this time. Played newer games, outstanding smooth, till now. I am from Greece and i was expecting an Assassin's Creed game in my country since legendary Assassin's Creed 2. If you wanted to include and AVX only game, i think you had to mentioned before. I want to continue giving you money for your great games, but with cases like this i reconsider. Don't "sell" everything for marketing. You have great studios, great teams, great ideas to throw all this away for marketing. Please fix the issue (Like in AC:Orgiins etc), i know you can. Fix the issue, i want that smile again on my face , like when i opened my Spartan box.
I hope, you read my message and take all the above into consideration.

Best regards,

Last message.

Deathsnap198
10-05-2018, 09:45 PM
Can someone help please game crashing on start up tried everything here and my case number is 07110497

boalua
10-05-2018, 09:47 PM
My ref is: 07110529.

Mikey1967a
10-05-2018, 10:15 PM
Not great, this. As soon as Odyssey was announced I bought the Gold edition through Steam. I have a First generation Processor but can’t even get a refund due to Steam’s 14 day refund policy...

All I can hope for is the Ubisoft fixes this...all other games work on my Rig...and the AVX issue was not highlighted at the time I purchased the product.

einfachCool6
10-05-2018, 10:26 PM
I've written with the support and he said he will ask the developer team why AVX is required and will also say them that a lot of people want a patch

axess2016
10-05-2018, 10:58 PM
Not great, this. As soon as Odyssey was announced I bought the Gold edition through Steam. I have a First generation Processor but can’t even get a refund due to Steam’s 14 day refund policy...

All I can hope for is the Ubisoft fixes this...all other games work on my Rig...and the AVX issue was not highlighted at the time I purchased the product.

They never even stated that it was a requirement until the past day or so. Also, they changed the system requirements page on Oct 3 with a new list of supported processors. They had everyone's money by then. Slimy. Here's a screen cap of that part of the page which was taken on Oct 2: https://i.imgur.com/tDTGgpG.jpg

Jellenieuwland
10-05-2018, 11:23 PM
Hello Ubi-Bandicoot, my cas number is 07111381. I'm looking forward to your answer. Thanks in advance.

llChuckayysll
10-05-2018, 11:42 PM
Here is my case number: 07111539

Mazarin173
10-05-2018, 11:48 PM
I have a quad core i7 965 extreme edition, 12 gb ram, 1080 ti and I played Origins at true 4K (3840 × 2160) on ultra/high settings with an average of 45-50 frames a second. I bought the Ultimate Edition of Odyssey because I was looking forward to a similar experience, since Odyssey uses the same engine as Origins. Odyssey crashes immediately to desktop when I try to run it. When I *pre* purchased the game, it said nothing about needing a CPU that had AVX extensions, nor did the recommended or minimum requirements say anything about needing a CPU older than the 1st generation of i7's. Only on the day of early release for the game, did Ubisoft post the needed requirements to run the game... after many people had already pre-purchased. This is false advertising. Granted I can probably get my money refunded from Steam as long as I have logged in less than 2 hours trying to get the game to run, but this is just plain false advertising and misleading. I thought that was illegal?

Delightend
10-06-2018, 12:26 AM
Wow this really sucks, I too have an older i7, and I purchased the collectors edition. I really liked all of the cool stuff that it came with but not worth it if I can't play it. I guess I will have to get a refund as I don't have the budget for a brand new build right now.

iBass85
10-06-2018, 12:36 AM
The Intel 960 processor. The same situation as the rest, i.e. throws the game to the desktop, right after the Ubisoft logo. I will not write about the fact that I am launching the latest game titles and I usually play in 55-60 fps (Geforce 1060 6Gb), because we all know that. I just want to describe my telephone contact with the Ubisoft support. I didn’t buy Odyssey on a Steam or in the Uplay store. I bought a game in a supermarket. The gentleman from the support informed me that it was my fault that I didn't read the minimum specification and that I have no chance for a refund. When I asked him why there was no information about AVX before, he said that maybe it is a mistake on their part, but after all, I already spent money. So everything is correct, right? Well, no, dear Ubisoft. With this movement, you shot yourself in the knee. Not to mention the change of specification on the site the day before the premiere, because it’s speaks for itself. The truth is that many customers will turn away from you and still play your products, but on a pirate copies. As with Assassins Creed Origins, eventually there will be a crack that will bypass your sophisticated Denuvo security and bypass AVX as well. It's a matter of time, but the game will work on older processors and probably better than after 100 of your patches. Ubisoft instead of fighting piracy, just support them. GREAT JOB UBISOFT. We're waiting for more titles :)

Whisky1968
10-06-2018, 12:40 AM
Mine was not working either. I would get to the small splash screen and then it would crash.

Through trial and error and following various steps that others have posted (I would do one step and if that did not work I reversed it and moved to the next). I found that by rolling back my nvidia driver to 411.16I think, (the version suggested earlier in this thread) and that got my game loading to the main menu and would then crash....that was better than no game at all. I unplugged my HOTAS as suggested earlier in this thread and other peripherals I use for flight sims and it stabilized so I could select options and even get into the game for roughly 20-30 minutes. . My next step was to disable my Razor Synapse software and I unplugged my headset and used the tv speakers instead and voila. I have been playing for several hours in 4K with max settings and I find it very stable with no stuttering.

I would also recommend if you are using a game pad/controller to go into options asap and scroll down and select xbox style controller because they the game pad and keyboard/mouse fight each other and its very hard to even move through the menu....same goes for mouse/keyboard, you would be better to select that option directly.

The only reason I thought of disabling the razor software and unplugging my razor headset was a while back it gave me trouble with another game. Perhaps and peripheral software you may have running should be disabled...never hurts to try.

Hope it helps someone out.

SonicusZ
10-06-2018, 12:47 AM
I got a i7 980 and am getting this same problem. Recently had issues with the crew 2 beta which I was very excited to participate in. I was glad that was patched and was hoping ubisoft saw the outrage from all the people having issues but I guess not. What makes this worse is that I did check the requirements before I preordered to make sure I was good and didn't see this anywhere! I also got this through greenmangaming so I doubt I'll get a refund. This better get fixed fast as I have no plans or money to upgrade my pc for at least a couple more years. Probably going to be the last ubisoft game I buy for a while now :(

LordLuvaduk
10-06-2018, 01:12 AM
Bandicoot, my number is 07112207...thanks!

Vecuvia
10-06-2018, 01:44 AM
This better get fixed fast as I have no plans or money to upgrade my pc for at least a couple more years. Probably going to be the last ubisoft game I buy for a while now :(

I'm with you on this. We had the choice between upgrading our computers or paying for my husband to have chemo and radiation to fight his stage 4 cancer. It was really a no brainer on which to choose.

I'm even more upset than I'd normally be because I wouldn't have bought Odyssey on my own due to the medical bills, but my husband knew I really wanted it so he secretly saved up to buy it for me. He is struggling to recover from a battle with cancer, but he still went and did this ... So not only does it not run, but it was a special gift so it's like a triple whammy of rage and disappointment.

All they had to do was say AVX is required in the system requirements. It's really not like we're asking for the moon as players.

Alex.Moore.
10-06-2018, 01:47 AM
Since 4 days, since I should have been able to play, my ticket is in progress. Nothing-not even a feedback. You only get standard answers in the forum or a system requirement is posted that didn't even match at the time when most of them fell into the trap. Really great. That was the last pre-order for me at ubisoft!

NandersGaming
10-06-2018, 01:50 AM
my rig has gtx 1060 6gb and g4600 it crashes,unless they patch i will upgrade to i3 7100 or i5 7400

sFULGORE
10-06-2018, 05:44 AM
This is not an AVX problem people, I have an i7 6700HQ processor which has AVX AND AVX2 and all this stuff ubisoft added last minute and my games still crashes

They release a broken game ... AGAIN


Can’t they get in trouble for this? This is literally a scam

Baraka12
10-06-2018, 06:01 AM
My problem is a bit unusual then most of what i read, i can get to the main menu and do a benchmark, but when i press the new game button and after a few seconds of loading, my PC does a hard restart.

My Sistem: Windows 10 latest update (october), Geforce GTX 1080 (Tried both of the latest driver release - version 411.70 and version 416.16 , i7 4790K, 16GB DDR3,


please past my case to the team!


CASE NUMBER07113691

Baraka12
10-06-2018, 06:04 AM
My System* sorry for misspelling, and by what i can read on the intel page, my CPU supports the AVX instructions needed - but then again i never heard of it until this game

axess2016
10-06-2018, 06:04 AM
This is not an AVX problem people, I have an i7 6700HQ processor which has AVX AND AVX2 and all this stuff ubisoft added last minute and my games still crashes

They release a broken game ... AGAIN


Can’t they get in trouble for this? This is literally a scam

It sure IS a problem for those of us who can't run the game to begin with - especially after Ubisoft took our money and changed the specs 2 days before release to require AVX!

Mudge01
10-06-2018, 06:05 AM
We likely won't hear anything (if at all) until Monday morning GMT.. They're busy spending the money we paid for a game we can't run on post launch parties.

axess2016
10-06-2018, 06:31 AM
No, Ubisoft didn't change the specs 2 days before release, they clarified by adding information about the SSE requirement along with a list of supported CPUs. It would have been a good idea if Ubisoft had also included the AVX requirement though.

Ubisoft did in fact publish the system requirements back on 7th Sept.:

https://news.ubisoft.com/article/Assassins-Creed-Odyssey-PC-Specs-and-System-Requirements-Revealed

where it clearly states an i5 2400 as a Minimum Requirement, a 2nd gen Core CPU.

NOWHERE in those specs was AVX mentioned as a requirement. Also, I have PROOF they changed the specs because I took screenshots between both days (Oct 2 and Oct 3) thanks to a Google Cache page. Here they are:

OCT 2: https://i.imgur.com/tDTGgpG.jpg

OCT 3: https://i.imgur.com/ss7aLTu.jpg

Nowhere was it mentioned that AVX was needed. In fact, it had the same specs listed as AC Origins which required SSE 4.1 Support or higher. Here are the specs for AC Origins: https://support.ubi.com/en-AU/Faqs/000031268/System-Requirements-of-Assassin-s-Creed-Origins-ACO

Also, nowhere on the page you linked was AVX even mentioned. Please learn all the facts before you go contradicting people who know what they're talking about, thanks.

They didn't clarify anything. They flat out changed the requirements and didn't tell anyone about the AVX mandatory requirement. And they did all of this after they had everyone's money!

My G4560 runs AC Origins just fine. And it more than passes the requirements for SSE.

Father-Jack
10-06-2018, 06:37 AM
Also, NOWHERE on the page you linked was AVX even mentioned. Please learn all the facts before you go contradicting people who know what they're talking about, thanks.
I see little point in repeating myself but I will. Ubisoft published their minimum system requirement in early Sept. If your hardware (if it's a 1st gen Core CPU for example) does not meet the minimum requirement, you cannot blame this on Ubisoft.

axess2016
10-06-2018, 06:45 AM
I see little point in repeating myself but I will. Ubisoft published their minimum system requirement in early Sept. If your hardware (if it's a 1st gen Core CPU for example) does not meet the minimum requirement, you cannot blame this on Ubisoft.

Where did they specifically state that AVX was a requirement and that you cannot run the game unless you have it?

I run all newer games that have the i5 2400 requirement with my SSE-enabled G4560 including Assassin's Creed Origins which has the exact same requirements.

So, please answer the question.

db86
10-06-2018, 06:45 AM
Sadly I can't run this game as well. i7-870 in my rig. All other games run smooth as hell since I can easely overclock this darling to 4 GHz. Now just because one company decides to not support your rig I'm gonna by a new PC? Yeah, it would come to that since no new CPU supports my mainboards socket. So new RAM and mainboard as well = new PC. To make things worse I haven't even heard of Ubisoft after having opened a ticket on the 2.10. in the morning, asking wether they gonna patch it or if not that I want a refund. This is a royal screw over... If I don't hear from them within the end of the day I'm gonna call my credit card company and I suggest everyone to do so who has paid by credit card and wants a refund. Besides of that you just lost a customer who owns Assassins Creed, Splinter Cell, Ghost Recon and Watch Dog games. Ubisoft just entered my list of companies from whom I will never buy anything again. And if in fact AVX is only needed for anti-piracy, which we will see in a couple of weeks, maybe pirating is the way to go for any Ubisoft game in fhe future.

DeadFatDuckFat
10-06-2018, 07:03 AM
I see little point in repeating myself but I will. Ubisoft published their minimum system requirement in early Sept. If your hardware (if it's a 1st gen Core CPU for example) does not meet the minimum requirement, you cannot blame this on Ubisoft.

Nah, you're missing the point. The original requirement posting was technically correct in the most minimal effort type way. Requiring AVX is currently a nonstandard requirement for current gen games. If you are a major developer then it is both common sense and good customer service to include that requirement. Unless you believe they are incapable of those things. As I posted before, people with 1st gen intels commonly overclock because of how easy it is. Looking at the original requirment, are you able to if it is the minimum cpu because of clock speed? Because of SSE4.1 (which is not an issue in this case)? Because of AVX? Ubisoft required something nonstandard and either didn't bother or forgot to include that. And the problem with that is in both the timeliness and in the clarity with which they did so on the requirments page.

jorgenxxx
10-06-2018, 07:28 AM
Well, it seems nothing happens and for all that days it's only one formal answer. Thank you, Ubisoft and goodbye. Waiting for pirate release of ACOD, which i could fortunately will be able to play.

Scystab
10-06-2018, 07:41 AM
Forgive my ignorance, but how would a pirated version of the game work and the legit one wouldn't?

Divadriel
10-06-2018, 08:28 AM
Because if AVX is only used for DRM, then the pirated version won't have any DRM enabled I guess?

I'm not a pirate, just assembling ideas through all that was said here...

:)

assontoast
10-06-2018, 09:14 AM
You might have been asked already, but what CPU do you have? If it doesn't support AVX and you still managed to launch the game thats a big deal

in4mator34
10-06-2018, 10:15 AM
Hello! My ticket number is 07115295. I have i5 7500 and gtx 1060, but i see just start up image and that's all.

flubke95
10-06-2018, 10:38 AM
Case number 07115506, can you help me out