PDA

View Full Version : ‹pgrade pre-ordered edtion



buffelslayer78
10-01-2018, 01:10 AM
I've preordered Odissey in the Deluxe download Edition. I would like to upgrade now to ultimate, is that possible? If yes, how?

Ubi-Bandicoot
10-01-2018, 09:07 AM
Hey,

A direct upgrade isn't possible i'm afraid. You can request a refund for the first order you made by making a support ticket via https://support.ubi.com/ and then buy the Ultimate Edition, although I can't give you an estimate on when you will receive this.

aventureux
10-01-2018, 04:52 PM
I purcahased the Delux Edition of AC: Odyssey and later decided I wanted to upgrade to the Gold Edition. I did as the staff suggested by buying a second copy and attempting to request a refund. However, after having paid through Paypal, the Ubisoft store page loaded perpetually and now, there's a game with no icon showing on my Ubisoft dashboard and I still don't know if I even got the duplicate version or my money was lost in the void that is the internet.
HELP, please!

ubi--unicorn
10-01-2018, 05:28 PM
aventureux, please create a support ticket (http://ubi.li/dzqpu) so our shop team can look into this. Thanks!

aventureux
10-01-2018, 08:53 PM
I've already created a support ticket. Thanks Unicorn. But, the method of buying a second duplicate version for upgrading seems not to be working. Please, inform the customers.

Ubi-Bandicoot
10-02-2018, 08:52 AM
I've already created a support ticket. Thanks Unicorn. But, the method of buying a second duplicate version for upgrading seems not to be working. Please, inform the customers.

Hey man,

Can you try the steps here and let me know if the game still isn't available in your Uplay PC library: https://support.ubi.com/en-GB/Faqs/000026024/Game-does-not-appear-in-Uplay-PC

aventureux
10-02-2018, 04:45 PM
Thanks,

Yes. I've tried all the steps and, now, I can play the game, indicating that I've purchased the Gold Edition, and the game with no icon appears to be Assassin's Creed III Remastered (which I think was a part of the season pass).

But, that game still has no icon and I haven't been contacted by the support staff regarding the duplicate copy.