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View Full Version : AC odyssey spartan edition ps4 shipping problems and concerns



kaber029
09-30-2018, 06:55 PM
i ordered the spartan edition of ac odyssey back in august and looked forward to playing it early on october 2nd but not only have i not recieved a tracking comfirmation or tracking number, the invoice in the my orders section also says "estimated delivery date 10/5/18" which would imply it getting shipped on the 5th rather than the 2nd as its supposed to. i sent a support ticket on thursday but i still havent gotten any response or help with it and im starting to get really worried due to how close it is to october 2nd.

UbiScared
09-30-2018, 08:11 PM
Hey kaber029,
We are working to get your order shipped out to you as soon as possible. Once your order has shipped, you will receive an email with your tracking information.

kaber029
10-01-2018, 09:20 AM
its great to hear that its being worked on but there's less than 14 hours left until the game is meant to arrive and i still havent recieved any shipping confirmation or any response to my support ticket and its starting to worry me. i'd love to have someone i could get in touch with if there was some problem with shipping so that i could maybe get a code to play it on the 2nd in a worst case scenario or something. ive waited a long time for odyssey and i'd be really sad to not get to play it when expected.

dadoux74
10-01-2018, 09:34 AM
Bonjour, j'ai précommande édition spartan, j'ai également appelé UPS car j'ai bien un numéro de suivi, réponse de UPS: c'est Ubisoft qui n'a pas fait partir votre colis.ubisoft,conte faire comment pour honorer ses commandes en temps et en heure. veuillez agréer Monsieur mes salutations distinguées

Ubi-Bandicoot
10-01-2018, 10:45 AM
its great to hear that its being worked on but there's less than 14 hours left until the game is meant to arrive and i still havent recieved any shipping confirmation or any response to my support ticket and its starting to worry me. i'd love to have someone i could get in touch with if there was some problem with shipping so that i could maybe get a code to play it on the 2nd in a worst case scenario or something. ive waited a long time for odyssey and i'd be really sad to not get to play it when expected.

Can you send me the support case number so I can check out the order?

kaber029
10-01-2018, 11:05 AM
Can you send me the support case number so I can check out the order?

Is there a way to send it in a private message or do i just say it here?

Ubi-Bandicoot
10-01-2018, 11:10 AM
Is there a way to send it in a private message or do i just say it here?

It's totally up to you, there's no problem with posting it here as the info isn't of any use to anyone but us

kaber029
10-01-2018, 11:14 AM
It's totally up to you, there's no problem with posting it here as the info isn't of any use to anyone but us

The case number is 07049679

Buci_7
10-01-2018, 11:25 AM
Could you please check this case too?
07071853

Ubi-Bandicoot
10-01-2018, 11:31 AM
The case number is 07049679

Thanks, i'm sending you a private message with the tracking number now :)

Ubi-Bandicoot
10-01-2018, 11:39 AM
Could you please check this case too?
07071853

Sending you a PM too

Buci_7
10-01-2018, 11:42 AM
It's totally up to you, there's no problem with posting it here as the info isn't of any use to anyone but us

Could you please check this case too?
07071853

Buci_7
10-01-2018, 11:43 AM
Sending you a PM too

Thank you very much :)

dmayne7
10-01-2018, 11:49 AM
Thanks, i'm sending you a private message with the tracking number now :)

Hi Ubi-Bandicoot. Would you be able to check 06773844 as well? Thanks so much

Julsqu
10-01-2018, 11:50 AM
Can you send me the support case number so I can check out the order?

Could you please check mine too? 06411652

Ubi-Bandicoot
10-01-2018, 11:55 AM
Hi Ubi-Bandicoot. Would you be able to check 06773844 as well? Thanks so much


Could you please check mine too? 06411652

Can you send me your case or order number in a private message and i'll do my best to get back to you within the next few hours.

Anyone else who wants to check, please private message me :)

Andrianakl
10-01-2018, 12:32 PM
Hi Ubi-Bandicoot. Could you please check mine too? 07072437

buzerantovotrok
10-01-2018, 12:39 PM
Can you send me your case or order number in a private message and i'll do my best to get back to you within the next few hours.

Anyone else who wants to check, please private message me :)

Hey, I do not know how to sen PM here, but I would be grateful if you could check out my order too, thank you.
06725026

Ubi-Bandicoot
10-01-2018, 01:17 PM
Hey, I do not know how to sen PM here, but I would be grateful if you could check out my order too, thank you.
06725026

Alright no worries, i'll check it out and send you a message with what I find. To access this once I send it, go to the main forum page (http://forums.ubi.com/) and click 'Inbox' at the top under the search bar

Vincepreme
10-01-2018, 01:30 PM
Could you check mine too? 06760510

Ubi-Bandicoot
10-01-2018, 02:31 PM
Hi Ubi-Bandicoot. Could you please check mine too? 07072437


Could you check mine too? 06760510

Please send me a private message guys and i'll check into this for you, thanks :)

USAFA1221
10-01-2018, 02:43 PM
Can you please check out this one too 06377146.

USAFA1221
10-01-2018, 02:50 PM
Can you please check out this one too 06377146.

Quickey2014
10-01-2018, 04:11 PM
pm sent for mine order number 06648748

hopefully you can help me :)

Ubi-Bandicoot
10-01-2018, 04:18 PM
pm sent for mine order number 06648748

hopefully you can help me :)

I got back to you :)

Ubi-Bandicoot
10-01-2018, 04:19 PM
My shift is about to end so I won't be able to get back to any PMs i'm afraid, every order i've got back to today has been absolutely fine but the tracking info just hasn't been sent out (it won't be updated until tomorrow morning any way most likely)

If you do not have your order by the end of tomorrow, please make a support case via https://support.ubi.com/

Thanks everyone :)

Kawasakikos
10-01-2018, 05:04 PM
Hello, can you check my order too? #06711445
I’m really sad that still no tracking number sent to me and no reply from ticket that i sent yesterday.

ubi--unicorn
10-01-2018, 05:11 PM
Hi guys, please send me a PM if you're waiting on your tracking number and I'll investigate.

pandax11
10-01-2018, 05:17 PM
I am new here so I have no idea how to PM. But could u take a look at my order please. Order is 06230590

ExpiredAssassin
10-01-2018, 05:37 PM
Hello, I'm on my phone and can not figure out how to PM. But could you please check out my order. Number is 06747053.

Thanks!

ubi--unicorn
10-01-2018, 05:42 PM
Please note that there is currently an issue with tracking that we are aware of and are working on so I may not have a tracking number for you yet. Details here. (https://forums.ubi.com/showthread.php/1938671-Assassin-s-Creed-Odyssey-Tracking-Number-Issue)

MMcCurley
10-01-2018, 05:46 PM
Hey I dont know how to PM from my phone but can you help me too?
Order number is 06823138 thank you!

Valentin1605
10-01-2018, 06:13 PM
I need a tracking number too :)
Order number: 06883407
Cheers!

ubi--unicorn
10-01-2018, 07:14 PM
Valentin1605 and MMcCurley, I don't have a tracking number for you at this time, apologies due to the issue reported above.

MMcCurley
10-01-2018, 07:25 PM
Valentin1605 and MMcCurley, I don't have a tracking number for you at this time, apologies due to the issue reported above.
No worries! Thank you tho I just received my copy from ups.

ParisRaven
10-01-2018, 08:34 PM
Hello, could you check also this one?? 05982948
Thank You!!

ubi--unicorn
10-01-2018, 09:46 PM
Glad to hear it MMcCurley :)

ParisRaven, I don't have a tracking number for you just yet, apologies!

HiddenBlade2728
10-01-2018, 09:54 PM
is it possible to check for 06667150 if not totally understand. just got my confirmation email

ubi--unicorn
10-01-2018, 10:51 PM
HiddenBlade2728, PM'd with tracking number :)

HoTkNiFeDK
10-01-2018, 10:56 PM
Hello, could you please check order 06662856 as well?

Thanks in advance.


/Christian

tebagthedbag
10-02-2018, 12:20 AM
I have the same issue, just got my spartan edition on xbox one and the deluxe pack is nowhere to be found

Kawasakikos
10-02-2018, 06:40 AM
Hello again @ubi-unicorn, i can’t figure out how to send you pm through my mobile so please send to me too, order number #06711445 2/10 today and nothing still arrived :(
thanks in advance

Valan8214
10-02-2018, 07:49 AM
Hello no idea how to pm, but i was wondering if i can get my order checked also #05866073

stepzz95
10-02-2018, 09:36 AM
Same here order number: 06856965
Thanks

NeoDragonXZ
10-02-2018, 08:52 PM
The deluxe pack is missing from my Spartan Edition as well. My case number is: 07085045

gkara92
10-03-2018, 08:37 AM
My digital deluxe pack is missing as well. CASE NUMBER 07088321

ddm95
10-10-2018, 10:31 PM
I wanted to reach out to with another terrible side of Ubisoft's handling of pre-orders on Odyssey. One of the main advertisements of pre-ordering was receiving the game /bundle on October 2nd. It was ALL OVER the marketing, and was a main reason I hopped on the Spartan Edition train. I've been a longstanding fan of the AC series, and wanted to get this set because I loved the detail.

I’m so frustrated with the locked forum threads, disabled phone line, and losing the ability to have a live chat on an ongoing support ticket.

I ordered weeks ago (9-14) with the guarantee of a 10-2 arrival. 9-28, tracking is sent out to many people... and nothing since. Now, I was told my order was “lost”, even though shipment fulfillers never got the packages from Ubisoft? How could it be lost if it never shipped? My tracking number has been disabled and pulls up no info.

So—many of us are here, over a week since we were promised the orders, with nothing to show for it. Their twitter is unresponsive, their support threads are all locked, and I've got a ticket that's been open since October 1st, and it was just CLOSED for no reason? I just reactivated it with a comment.

In addition, the “Deluxe” codes didn’t ship with orders, and have not been sent via email yet.

Case #07078241 (where I was told I would receive the order Oct. 3, then 5, then...)
Order #06734287 (placed weeks and weeks ago...)