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FrozenMangoes
08-02-2018, 07:54 AM
i've heard that a ton of ryzen people have been crashing. here, lemme describe what happened in the most support friendly way.

> playing r6s

> playing 4pt vs 4pt on ranked

> game crashes (frame freeze, audio/game chat works until the game crashes around 15s later)

> team loses and so does my rank

> get blamed for making everyone lose a rank

> this happens quite a lot for me and friends

idk if this is a driver issue, but since it happens in no other game, i think it's on ubi to fix it. it's frustrating to play a game on expensive hardware only to have it somehow work worse than intel intergrated graphics xd

Ubi-Redbeard
08-02-2018, 04:31 PM
Hey,

Sorry to hear that.

Can you please create a case on the support website (https://support.ubi.com/en-gb/) and submit your DxDiag and MsInfo (https://support.ubi.com/en-gb/faqs/000026442/Submit-Dxdiag-and-Msinfo/) files for further investigation?

Thanks.