View Full Version : Disconnected from the crew 2 servers!

07-04-2018, 12:19 PM
Every time I finish race (which can take me 20minutes) or if I ride around map I got disconnented
It says : You have been dosconnected from The Crew 2 servers.
Please contact costumer support with exact following eror code for further
troubleshooting: 3_c0fe4a87_10
It disconnected me from server about 40 times.When I finish race it disconnect me and then I need to do same race again...HELP!

07-04-2018, 12:51 PM
Hi LukiZ_CRO

I'm sorry to hear this has occurred.

In the terms of the disconnection in Free Ride, is there anything specific that causing this to occur or is it just at random?

The first thing we'd advise is running through the troubleshooting in the FAQ here (https://support.ubi.com/en-GB/faqs/000035320/Connectivity-Issues-in-The-Crew-2-On-PC-TC2).

Thank you

07-05-2018, 11:08 PM
My friend is getting the same error, happens pretty frequently after we finish a race, usually before he can get credit for it too. He has done everything in that troubleshooting FAQ and tried reinstalling the game.

07-07-2018, 02:28 PM
It happens to me after I finish race...And yea race is not saved so I need to do same race again I spent about 4hours for unsaved races...I didnt have that problem in open beta and i tried everything (host,reset internet...)

12-29-2018, 11:19 PM
It's now 29/12/2018 and the same problem persists here, hours of wasted time repeating races.
Major disappointment.
Also what the heck is the need for this game to be online, I can look at the hacked leaderboards offline too.

12-30-2018, 10:19 AM
Hey Mikudze, sorry to see you're running in to this issue. Have you been able to try and troubleshooting steps so far?

01-05-2019, 12:14 PM
Yeah man i get this error code 4_c0fe4a87_1 . Same in free drive could be 40 min to as little as 10min. I can be switching vehicles or quick travelling to a race and it will happen . My internet is pretty good and i played the game 70 plus hours without any errors so how it can be the client side i have no idea.. Gotta love the support ;-)

01-05-2019, 02:23 PM
Hi I am playing the Game on PC since the launch, never had tris problem before but i had almost 10 times since yesterday.

01-05-2019, 02:33 PM
Same bro 70 plus hours and no errors bought it before xmas and only since yesterday has these error messages started mine being (error code 4_c0fe4a87_1 )

01-05-2019, 02:52 PM
Same here. I get the same message ( error code 4_c0fe4a87_1 ) Im so tired of that... Anyone that know a fix for it ? :(

01-05-2019, 03:34 PM
Nope no fix . hoping its server side and they fix it speedy like.

01-05-2019, 07:32 PM
Same here. I get the same message ( error code 4_c0fe4a87_1 ) Im so tired of that... Anyone that know a fix for it ? :(

Same here

01-05-2019, 08:41 PM
same problem here ! i started getting the same error.
i can play other online games with no problems.

01-06-2019, 12:39 AM
Hey all,

If you have tried the troubleshooting provided by Ubi-Baron earlier in this thread, please create a support ticket for this here (https://support.ubi.com/en-gb/Cases/New) and provide your DX Diag and MSINFO and a screenshot of your port forwarding.

You can find instructions on how to create the files and attach them to your ticket in the links below:

Dxdiag: https://support.ubi.com/en-GB/faq.aspx?article=000021185
MSINFO: https://support.ubi.com/en-GB/faq/article/000021216