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provokeaction
07-03-2018, 11:00 PM
Hey i have tried everything recommended AND submitted a ticket for this and still no answer. What do I do now?

UbiGabrinth
07-04-2018, 12:00 AM
First please double check that the Season Pass is installed on your PlayStation (https://support.ubi.com/en-GB/faqs/000025351/). Secondly, please tell me the exact content you are missing. Are you missing all of, some of, or none of the following:

SUPERMARINE - SPITFIRE MK IX – 1942
ICE MARINE - BLADERUNNER 35 2016
PORSCHE - 911 TURBO 3.6 1993

Los Angeles home location
2 Season Pass outfits for your racer

mysixfour
07-04-2018, 12:08 AM
I'll answer for him. When we go to the store it says it's installed, but when you hover on the game and go down to PlayStation store 5 add one appear all of those coin packs, but above that it should say " my add ons" but nothing appears there in game we have the pre order car and bike and the deluxe motor pack, all of the content you just listed is everything we are missing, I've sent many tickets with proof of gold edition purchase and still get the same automated response. Why can you guys just ask for our email and send us a damn code to redeem in store to see if that works?!

UbiMorning
07-04-2018, 01:01 AM
Hi mysixfour. Thank you for your input. I have found your ticket. On your ticket, you indicated that you were missing your pre-order content and season pass content. Are you still your pre-order content? Can you update your ticket with screenshots of your missing content in game? Thanks for your help!

mysixfour
07-04-2018, 01:16 AM
OK well I guess you haven't read the whole ticket, I clearly said I've got my pre order Mercedes and Harley bike, the only stuff I'm missing is everything to do with the season pass, I sent a screenshot of my proof of purchase and all you guys said was we are aware of the issue. We know your aware we just want to know what the devs are doing about it.

provokeaction
07-04-2018, 01:31 AM
First please double check that the Season Pass is installed on your PlayStation (https://support.ubi.com/en-GB/faqs/000025351/). Secondly, please tell me the exact content you are missing. Are you missing all of, some of, or none of the following:

SUPERMARINE - SPITFIRE MK IX – 1942
ICE MARINE - BLADERUNNER 35 2016
PORSCHE - 911 TURBO 3.6 1993

Los Angeles home location
2 Season Pass outfits for your racer

I am missing all of that. I have submitted a ticket already and the season pass is installed

VoidMantra
07-06-2018, 02:18 PM
I am missing all of that. I have submitted a ticket already and the season pass is installed

Have you been answered yet?? What have they told you?

gixxxerman
07-06-2018, 03:43 PM
I am having same problems

VoidMantra
07-07-2018, 10:17 PM
Gold user here. 11 days later and Season Pass content still missing.

VoidMantra
07-07-2018, 10:33 PM
Double post. Sorry about that.

willmodera
07-07-2018, 11:39 PM
I am having same problems, donít have the season pass content