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merc_64
06-28-2018, 08:21 PM
Hello,

Trying to use a Logitech G29 with updated drivers and latest LG software. I have also added a profile within the LGS so everything should be fine but it is not. Within the game I can see the steering wheel commands but cannot turn left or right, other commands work I cannot change any settings under "wheel controller" so there is a conflict somewhere within the program. I see that I'm not the only one (a couple of threads already). Hope it is fixed soon.

Thanks.

Jin_D3vil
06-29-2018, 12:43 AM
Just as a means to be sure that this is the case, but the game will only detect the G29 with the PS4 setting (if you are using the PS3/4 supported wheel). Apologies if this seems condescending, it's best to start at the simple parts and work up.

Next if you have selected the switch and relaunched the game and it's still not detected. Then I'd ask to confirm that it is both detected and listed in Logitech Gaming Software and within Windows Devices as G29 Driving Force racing wheel. I had to switch USB to get mine recognized as it wouldn't show up in Logitech Gaming Software. Outside those suggestions there would have to be more information to see if there's a problem and a possible solution.

UbiMorning
06-29-2018, 01:19 AM
Hi merc_64. As stated in this list (https://support.ubi.com/en-gb/Faqs/000035170/Supported-controllers-for-the-The-Crew-2-TC2/), the G29 is an unofficial supported controller on PC. We apologize for any inconvenience this may cause you. The only thing I can really recommend is to make sure your drivers are up to date for the wheel. You could also try verifying your game files (Depending if you purchased the game through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) or Uplay (https://support.ubi.com/en-US/faqs/000019000/Install-Uninstall-Verify-A-Game-in-Uplay/)). However, the controller is not officially supported on PC. Hope this helps!

owcraftsman
03-02-2019, 02:05 AM
I know this thread is old but, According to the Logitech G29 FAQ page under Compatibility The Crew 2 is listed under PC as compatible with the G29. Furthermore, The Logitech Gaming Software windows 10 detects the wheel and windows registers the G29 through Device Manager under HID as Logitech Driving Force Racing Wheel. Add all that together and I see no reason to believe the G29 is unofficially supported by windows maybe Ubisoft but, not windows. Whether there is a profile for the game is my concern.

owcraftsman
03-02-2019, 02:06 AM
BTW the FAQ page is here
https://support.logitech.com/en_us/product/g29-driving-force/faq#link_Logitech-G29-G920-Driving-Force-Racing-Wheel-Game-Compatibility-List

Ubi-Spud
03-02-2019, 09:48 PM
Hey owcraftsman,

This is something you would need to contact Logitech about. As shown in this FAQ (https://support.ubi.com/en-GB/Faqs/000035170/Supported-controllers-for-the-The-Crew-2-TC2), the G29 is officially supported by us on PS4, not PC. If Logitech are saying it supports the game on PC, then their support may be able to make this happen for you. :)

Don.B._CN
03-02-2019, 10:38 PM
@Ubi-Spud And why it does say here (on your official homepage (https://support.ubi.com/en-US/Faqs/000035170/Supported-controllers-for-the-The-Crew-2-TC2) btw) that it is also supported on PC?

https://abload.de/img/g29_tc2meknz.jpg

I know a couple of players who are using the G29 on PC in TC2, it's working but they usually have the same issues the G27-users have. (bad forcefeedback and rumbling/cracking while stearing and using nitro)

Ubi-Spud
03-03-2019, 06:50 AM
I get you, Don.B._CN.

My point was that it is a PS4 branded device, and while it does work on PC, it is geared towards PS4. That's what the list is showing.

If your drivers for the G29 are up to date, Windows is recognizing the controller as what it is, and it is in a sufficiently powered USB port, then it is difficult to pinpoint exactly where the problem lies.

I would also ensure that there are no other controllers plugged into the PC (except keyboard and mouse, of course), and also remove any 3rd party USB devices for testing purposes.

After this, try temporarily disabling any background applications, running the game and Uplay (or Steam) with admin rights, and then try to configure the wheel again.