View Full Version : When trying to customize my car = Error code: 3_44f7f556_16

06-26-2018, 06:30 AM
When I try to change, lets say Rims, I get disconnected with the error code writting in the Title of this thread.

06-26-2018, 09:14 AM

Can you please create a case on the support website (https://support.ubi.com/en-gb/) so we can look into this for you?

Please provide an image of the error code, so I can pass this to team for investigation.


06-27-2018, 10:35 AM
Hello Ubi-Redbeard, sorry for this late reply.

My problem fixed itself yesterday, maybe an hour after making this thread. Everything works perfectly now.

I can still provide a screenshot of the error code, if you want it?

06-27-2018, 10:50 AM
I still have this issue from yesterday. Whenever I customise my Mercedes mag gt and come out it disconnects me from the server with the same error code

06-27-2018, 11:21 AM
Thanks for confirming you managed to resolve this.

@SM3lL, the issue is currently under investigation. Apologies for any inconvenience.

06-29-2018, 02:22 PM
yea I get the same problem on my Mercedes AMG-GT and no other car
this is the message that comes up when it crashes

07-01-2018, 03:52 PM
I get this error too when trying to paint or change rims on my car. Ingame error screenshot!


07-01-2018, 03:53 PM
https://imgur.com/LImBDSj https://imgur.com/LImBDSj

07-01-2018, 07:40 PM
Hey guys, this is a known issue. (https://forums.ubi.com/showthread.php/1900623-The-Crew-2-Known-Issues) Thanks for reporting!

07-07-2018, 05:05 PM
Still having trouble with this. Looking for updates

08-19-2018, 12:03 PM
how do i fix

08-19-2018, 01:42 PM
For everyone having this issue customizing car rims and getting kicked from the game, there is an issue that makes the "Free" rims costing you money which you don't see and if you run out of money you get kicked form the server. I have a thread with a video of the issue here: https://forums.ubi.com/showthread.php/1920666-Free-Rims-not-really-Free-on-some-cars-causing-errors

10-07-2018, 06:53 PM
i tried to customized a car i bought here the other day on the crew 2 & i keep getting this exact error code i would attach a picture but i play the game on PS4

10-12-2018, 06:01 AM
same thing happened after i got done customizing my audi r8 or mustang gt500 come on ubi this isnt the division dont ruin this one

10-30-2018, 01:19 AM
I am on PS4 and every time I try to customize my Acura NSX the exact message occurs. I tried 3 times then I just gave up, but the next day I did a single piece at a time slowly and it fixed itself... I don't know if it just fixed itself or if I fixed it but it works and I'm happy to be able to customize everything I want to

01-10-2019, 07:39 AM
When I try to change, lets say Rims, I get disconnected with the error code writting in the Title of this thread.
Same thing also happens to me

01-10-2019, 07:41 AM
I still have this issue will it be fixed

01-10-2019, 09:33 AM
Hey there,

This is an issue that the team are aware of and are working to resolve it.

Apologies for any inconvenience.