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Pithos2012
06-09-2018, 06:29 AM
Hello, I've ordered a downloading HoMM VII, but after appearing in library, downloading and installing, still not work. When I push the Play button, doesn't work. Is there anything to do to enjoy my game, or shall I ask for a refund and give a damn to Ubisoft? Thanx for your help

Pithos2012
06-09-2018, 07:12 AM
When I touch the PLAY button, it appears the screen and below :"installing Microsoft framework",and then after few minutes appears a black screen that say unable to playgame

Ubi-MoshiMoshi
06-09-2018, 11:09 AM
Hi Pithos2012, please try verifying your files;

For Uplay;

1. In the Uplay client, click on Games
2. Click on the game you wish to verify the files for. Click on the Properties and choose Verify files.
3. Uplay will then begin the process of checking your files.

For Steam;

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335&l=english

If you still have the issue, please contact our Support Team, including a DxDiag report and MS info http://ubi.li/8rbz6

Thanks

Pithos2012
06-09-2018, 06:16 PM
I had verify game files....The same thing

Pithos2012
06-09-2018, 06:21 PM
I just wanted to enjoy my game! 12 euros stolen by a so-call serious company. Normally, this game should have no problems, that is the reason that I bought from Ubisoft! I did't expect bugs, problems or something like this! But all is the same: thiefs!