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Insommnnia
05-09-2018, 08:08 PM
Hello, i bought this game a month ago and the first time i launched it, everything was fine. Now, however i can't play the game at all! It just keeps freezing whenever i move my mouse, its literally unplayable. Anyone got a solution for this?

UbiMorning
05-11-2018, 07:22 PM
Hi Insommnnia! I was able to see that you own GRFS on PC. It is important to make sure that you meet the minimum requirements (https://support.ubi.com/en-US/faqs/000015904/Minimum-Requirements-PC-GRFS/) for the game. If you do not meet the minimum requirements, it would most certainly cause performance issues.
If you do meet the minimum requirements, you may want to try verifying your game files (Depending if you purchased the game through Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) or Uplay (https://support.ubi.com/en-US/faqs/000019000/Install-Uninstall-Verify-A-Game-in-Uplay/)). These PC steps (https://support.ubi.com/en-us/faqs/000025947) may also help.
If you are still having issues, please make a ticket (http://www.support.ubi.com) with your msinfo and dxdiag files attached (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files).

Archer4011
05-14-2018, 01:03 AM
Try updating your GPU drivers and make sure there is no application is running in background. Best of luck!

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05-18-2018, 06:32 PM
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