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View Full Version : Abandon Sanction, what?



j0shnut
04-16-2018, 09:24 AM
god damn it, Ubisoft

Hi everyone, I do not know if there is a thread similar to what I'm posting. What happen is I was playing in mid-match and the ping, out of blue, went skyrocket to 500 or higher. Then I was disconnected, keep in mind I did not quit or left the match. It was the Ubisoft messager said my connection was too slow so I check the connection, no issue whatsoever. I reconnect and got disconnected again for slow connection. Back to the menu with "Abandon Sanction" in my face when I mentions that I did not quit.

Thought it might be priority to look into this issue that a player should not get punish for high ping, slow connection or whatever they called it, so I'm stuck for 30 minutes.

Thanks, Josh.

ubi--unicorn
04-16-2018, 05:44 PM
Hey j0shnut! These steps (http://ubi.li/232ru) may help with this issue. If they do not, please create a ticket (https://support.ubi.com/en-US/Cases/New) with a screenshot of your forwarded ports (https://support.ubi.com/en-US/faqs/000024619) and MSINFO and DXDIAG files. (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files)