View Full Version : Game crash after 2-5 min

03-27-2018, 05:09 PM
[FIXED SEE UBISOFTTOFU POST] I have not been able to make it past the first mission running from the helicopter. The screen will lock up but sound will continue playing happens at all graphics settings. Purchased game through steam and I have all overlays turned off etc. Super frustrating I can't play more than 5 minutes of a 60 dollar game.

GTX 1080

03-27-2018, 05:12 PM
Hey tkhenkle, can you please verify files (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) and see if that helps. Your game may not have updated yet. If that doesn't help, pleased try deleting the cache folder at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache and seeing if that helps. If none of that helps, please try basic troubleshooting (https://support.ubi.com/en-US/faqs/000025513/General-PC-Troubleshooting), especially making sure your drivers are up to date. If nothing at all helps, please create a ticket (https://support.ubi.com/en-US/Cases/New) with MSINFO and DXDIAG files (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files) so support can troubleshoot with you further.

03-27-2018, 05:29 PM
Verified files I had corrupted files.

03-27-2018, 10:59 PM
Thank you for your quick reply I have been enjoying the game all day after this fix. All of my files verified so I don't think it was that but I did everything you described (verified game files in steam, deleted cache, and all of the 'basic troubleshooting' steps) and the game started running with no problems.