View Full Version : Game locks up on launch

03-25-2018, 11:13 PM
I redownloaded the game this past week only to find it has problems launching. I've redownloaded and installed the game 3 times now to no success, reinstalled UPlay 4+ times to no success (even using Revo for a clean uninstall), run Compatibility mode (both Win7 and Win10) to no success, both updated drivers then fully reinstalled them, closed all applications running at the time, and I'm all out of ideas.

To clarify what exactly happens is: I launch the game from Steam, it starts to launch but as soon as the game windows opens up it locks up immediately. I don't see any intro videos, hear any sounds, any disclaimers, nothing. Just a black screen.

I bought the game on launch through Steam. My technical specifications:

Windows 10 Home
Intel Core i5-6600K 3.5GHz
16384MB RAM
NVIDIA GeForce GTX 1060 6GB
Gigabyte Z170-HD3P Motherboard

This support forum is my last ditch effort, so hopefully someone more knowledgeable on the subject can help.

03-26-2018, 09:59 AM
Could you please create a case on our support website (support.ubi.com) and upload us a copy of your DxDiag & MSInfo (https://support.ubi.com/en-US/faqs/000023904/How-To-Submit-Dxdiag-MSinfo/)?

Is it possible you've installed the game on an incompatible drive (https://support.ubi.com/en-gb/faqs/000026541/Game-crashes-with-Microsoft-Space-Storage-Device/)?