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View Full Version : 3 month Just Dance Unlimited was only for one day



DJPredatorCZ
03-13-2018, 06:57 PM
Good day

I would like to know why did my Just Dance Unlimited went out after 1 day when it was supposed to last 3 months so i would like to know if it was something like free trial but if it was I'm going to be angry. On JD 2017 i worked just fine so why it doesn't work on JD 2018. I would like to get my 3 months JDU back if it is possible. Thanks for answer.

LonelySniper15
03-13-2018, 08:44 PM
This happened to me as well, I had to purchase the 3 month subscription just to play the songs I had played that morning.

DJPredatorCZ
03-13-2018, 09:30 PM
Yeah I got the Game on Monday so when i got home i played few songs. Then the Just Dance Unlimited unlocked but i had to go on my club so I came home late so didn't had time to play. So I opened the game and it said my Just dance unlimited has ended. I was angry. But after a 5 hours or so i opened kids mode opened the unlimited songs and the Unlimited worked again :D so its funny story.

UbiFrostX
03-14-2018, 12:42 AM
Hello DJ! This is a first that I've seen a case like this. Can you submit in a customer support ticket here (https://support.ubi.com/en-US/Cases/New) so that they may further access you?

DJPredatorCZ
03-14-2018, 10:38 PM
hi dont worry everything is working now but the song thumbs just locked and wont open so i dont know what is going on. But i saw a few more people having problem with their JDU service.

UbiFrostX
03-15-2018, 06:49 PM
If you don't mind can you explain the solution you came across?

guest-lLLb8SgQ
03-17-2018, 05:33 PM
I think i didnť repaired it i was just searching for some songs so i clicked on kids mode. i was looking at the songs a then i saw that you can open set of JDU songs for kids so i opened it it said something like you can enjoy your JDU or something similar. I was confused so i went to the normal mode and the unlimited was working again so that all i think. If you want to know something more just let me know.

DJPredatorCZ
03-17-2018, 05:35 PM
Iˇm sorry i was signed with bad email so dont worry that guest above me is me.

I think i didnť repaired it i was just searching for some songs so i clicked on kids mode. i was looking at the songs a then i saw that you can open set of JDU songs for kids so i opened it it said something like you can enjoy your JDU or something similar. I was confused so i went to the normal mode and the unlimited was working again so that all i think. If you want to know something more just let me know.

UbiFrostX
03-17-2018, 06:44 PM
Ok thank you that was actually one of our solutions that we gave our players if they had troubles accessing JDU.

MarianW1973
03-18-2018, 11:21 AM
Started playing Friday night. Only got access to Unlimited for 24 hours. Nothing in kids section to select.
Snowed in. Frustrated. Disappointed kids. Please advise ASAP!

UbiFrostX
03-20-2018, 07:20 PM
Started playing Friday night. Only got access to Unlimited for 24 hours. Nothing in kids section to select.
Snowed in. Frustrated. Disappointed kids. Please advise ASAP!

Have you started a ticket with our customer support yet? I've posted the link in this thread already.