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View Full Version : Game crashing immediately while in-game



guest-0MhlCoNi
02-18-2018, 09:01 PM
Ever since I downloaded this game back in December, I've had this issue where the game will just crash immediately while in-game. This only happens in Rainbow Six Siege. Sometimes it locks up and freezes, sometimes it will just immediately close out mid-game with no error message or anything. I've tried many things like updating my graphics drivers and verifying the game cache, but nothing has fixed it, let me know how I could fix this.

REAL_BIG_SALAMI
02-18-2018, 10:52 PM
If you have a Ryzen cpu then disable SMT. They are aware of this problem for more than 2 or 3 months ( I had crashes since last season mid-season reinforcements so maybe even more) but never fixed it and there is no progress or comments on this

Ubi-Bandicoot
02-19-2018, 03:44 PM
Hi,

Sorry to hear you've been having issues running the game. There are some more torubleshooting options you can try here: https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

As we can't view your system files here, if this doesn't work and you would like further help, you can create a support ticket at https://support.ubi.com/

When you create your case, please attach a copy of your Dxdiag and Msinfo to speed up the process of how quickly we can help you. All the information you need to create these is available in this FAQ: https://support.ubi.com/en-GB/faqs/000026442/Submit-Dxdiag-and-Msinfo/

Hopefully then we can work out what might be causing this.

Huntsmaan
02-21-2018, 06:33 AM
Hi I have been having the same issue. Game freezes unpredictably (even in lobby) freeze, audio still playing in bcg. I have already made a ticket thats been 6 weeks open and still everything they recommend doesnt solve the issue. The difference is my CPU is Intel instead of AMD

MMC2677
02-22-2018, 04:21 AM
I've experienced the same issues lately too

JIALIYOUKUANG
02-22-2018, 09:36 AM
Yes, I am also the case, there are many posts are in the last version of the update after the emergence of this issue, I also made such a few days ago, but Ubisoft did not give a valid answer to the disappointment