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View Full Version : Unknown Error when trying to connect to Anno 2070



Ubi-O5
02-06-2018, 09:11 PM
Hello Annoholics,

we're currently investigating the issue where you get an Unknown Error when trying to connect to Anno 2070.
I'll be using this thread to keep you up to date. We unfortunately do not have an ETA for a fix yet.

Thank you for your patience and understanding.

Ubi-O5
02-07-2018, 03:29 PM
Update: We've narrowed down the issue and are working on the solution.

Ubi-O5
02-09-2018, 02:56 PM
Update: We are still working on the solution. Thank you for your patience so far!

Ubi-O5
02-09-2018, 11:47 PM
Update: A few of you had issues even starting the game offline. This issue has been resolved now and you should be able to play the Singleplayer game modes.
We are still working to reinstantiate Online-modes.

Possible workaround:
Some of you have reported that activating Offline-Mode on uPlay and/or Steam has helped them get into the game. Guides on how to activate Offline-mode can be found here: uPlay (https://support.ubi.com/Faqs/000025871/Run-Uplay-PC-in-offline-mode)// Steam (https://support.steampowered.com/kb_article.php?ref=3160-agcb-2555&l=english)

Ubi-O5
02-13-2018, 06:55 PM
Final Update:
The issue has been resolved by now and all services are back online. If you are still experiencing difficulties playing Anno 2070, please contact our Support (https://support.ubi.com/Cases/Channel).

Thank you very much for your patience and understanding.