View Full Version : [PC] Assassin's Creed IV: Black Flag - Frequently Asked Questions

12-13-2017, 02:12 AM
Hello everyone!

Many of you have taken advantage of Ubisoft's Holiday Giveaway (https://freetrial.ubisoft.com/promotions/assassins-creed-black-flag/16) by downloading Assassin's Creed VI: Black Flag for free! This offer will be available from December 11th2017 to December 18th 2017 on Uplay PC.


We're excited to share this with you, and we want you to have the best experience possible. Because of this, we'd like to draw your attention to this FAQ, giving you tips and to help troubleshoot any issues you may be having.

Gameplay Questions

Social Sharing
What is social sharing and how does this work?

Community Challenges
Community Challenges/Events are no longer available to players and the items remain locked. However, the items you would have received during these, don't count towards the progression stat in the game and you will be able to reach 100% completion.

Stuck in the Pause Menu
At the beginning of Sequence 3, the game keeps pausing and when I try to unpause it brings up the pause menu again. Why is this happening?

Ubisoft Club Rewards
Are there Ubisoft Club Rewards available?Yes there are!

Pirates Companion App
Pirates (https://play.google.com/store/apps/details?id=com.ubisoft.assassin.pirates), the Black Flag companion app, should be working on Android but is no longer updated on iOS. Please take a look here (https://support.ubi.com/en-US/Faqs/000018250/Installing-the-Companion-App-AC4) for more information.

Tips & Tricks

Multiplayer Secrets (http://blog.ubi.com/assassins-creed-iv-black-flag-multiplayer-secrets-revealed/)
Hunting & Crafting (https://www.youtube.com/watch?v=qagIvbz-HtQ)
Upgrading The Jackdaw (https://www.youtube.com/watch?v=XQ8jnfiM76Q)
Exploring The Caribbean (https://www.youtube.com/watch?v=8p4yCl67ZWs)
Becoming The Richest Pirate (https://www.youtube.com/watch?v=G3MAmlsq7-Y)

Technical Issues
How do I get my free copy of Assassin’s Creed IV: Black Flag?

System Requirements

Connection Issues

Limited Mode
It is possible that the servers are unavailable, this would automatically revert you to Limited mode. To see if the servers are back online simply select "Go Online", if this fails then you can check here (https://support.ubi.com)[SIZE=2] to see news about the server status.
*Please note, you will not automatically be put back into Online mode, you will need to select "Go Online".*

AC 4: Black Flag .exe crash tips

If you experience an issue not listed here, please get in touch with our Support team (https://support.ubi.com/) directly.

We hope you enjoy Assassin’s CreedVI: Black Flag and have a happy holiday!
AC Community Team