View Full Version : Current Device Configuration Is Not Supported Issue

11-14-2017, 07:25 PM
So after the update today, when my game loads the screen goes dark and says “Current device configuration is not supported”. And of course, can’t do anything.
Reinstalling did not work.
I’m running an iPhone 6 iOS11 Can anyone help me with this?

It seems that this is only happening to iphone users jailbroken or not.
There seems to be a fix for jailbroken users.
If youre jailbroken: install Liberty from cydia and enable south park on the settings.

For users like me who does not have a jailbroken device....infuriating.
No responses, no supports what so ever.

11-14-2017, 07:41 PM
Is your phone rooted/jail broken?

11-14-2017, 07:49 PM
iphone 6s plus
not jailbroken
The current device configuration is not supported
Ios 11.1.1

11-14-2017, 08:04 PM
Is your phone rooted/jail broken?

nope, it’s not

11-14-2017, 08:42 PM
Don't worry, you are not the only one who has this problem. It's Ubisoft, what else do you expect from them? BUG is the thing that makes it famous.

11-14-2017, 08:49 PM
I have the same issue. I got the IPhone 5SE

11-15-2017, 04:45 AM
read the edits

11-15-2017, 09:32 AM
It’s not only iphone that has this problem. I am playing on my ipad air 2 and have the same problem . Not jailbroken . Hope they fix it soon !

11-15-2017, 03:19 PM
I too have that message, sadly it’s only because of the update, it has caused a lot of iOS users to lose the ability to play the game, if your phone has ever been rooted or jail broken you lose the ability to play the game even if you no longer are rooted or jail broken. A lot of iOS users are also having this issue even without ever being jailbroken. A lot of people including myself believe their needs to be a patch very soon to fix this issue or Ubisoft and all affiliated teams will lose out on hundreds of thousands of dollars, I was greatly enjoying the game myself and can no longer play I’m on an iPhone 6s Plus and running iOS 11. Something. I hate that I can’t play yet my fiancé who has an iPhone 6s can play running the same iOS. This issue needs to be addressed and they need to fix it to where all users who have been playing without cheating can play not just get all ban happy for people who never cheated, they can check server versus phone data to find out who did or didn’t cheat and fix this issue, I know it’s time consuming but Ubisoft and affiliated teams should do this not just for the money they are losing but out of the pure fact that it’s good customer service.

11-15-2017, 07:03 PM
I have just downloaded the update and now get this error message. So it has nothing to do with the platform or the operating system. Just hope that it works quickly. Have open packages that I can pick up.

11-15-2017, 07:12 PM
I have the same issue on Sony Xperia Z Ultra (Android 7.1.2).

11-15-2017, 07:28 PM
The issue has been resolved on my iPad 2, not jailbroken

11-15-2017, 08:18 PM
I don´t have the error anymore too. Thx