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View Full Version : Why did my account reset?!?



ericAdolphy
11-13-2017, 10:11 PM
All my progress reset. Why?!? What happened??

iOS 11
iPhone 6

sharkeh1
11-13-2017, 10:13 PM
Same thing just happened to me....... same specs iOS 11, iPhone 6

Doyle211
11-13-2017, 10:13 PM
I woke up this morning to my account being reset as well. I've been playing since it came out too. Really pissed off right now that the past four days could have been for nothing.

iOS 11, iphone 7+

LadyGrunt
11-13-2017, 10:16 PM
My game reset as well! All of my purchases are gone, all progress lost. WTF? IOS 11 iPad.

RAStrongside
11-13-2017, 10:16 PM
I just lost all progress also. WTF

SHD_SyrShen
11-13-2017, 10:16 PM
ffs same happened to me 2 mins ago, seriously if i lost all progress iím asking my Ä20 euros back for the packs i bought. Pvp rank 13, level 6. Single player lvl 9. Iphone 6s. God iím pissed 😞

Knives_Millions
11-13-2017, 10:17 PM
Account reset. iPhone 8

Buggeltje
11-13-2017, 10:17 PM
Yup same here, 6S plus. Sucks and utter waste of time. This should never have happend!

Rustbell123
11-13-2017, 10:19 PM
Same... iOS 11 iPhone 6+

kyle.nizzle
11-13-2017, 10:19 PM
Reset progress and canít reload or even complete tutorial! I am rank 20 in pvp, have spent money and am up to episode 5 in single player. please, fix this! Maybe they are just updating or something

Commander31123
11-13-2017, 10:20 PM
All progress lost, complete account reset. nothing was wrong around 4 hours ago when I collected my free card pack. If this is not fixed, I'm unsure if I will play again if all of my progress can just be lost.

tomas.kugel
11-13-2017, 10:24 PM
Same happend to me!!

kaczkakarol
11-13-2017, 10:25 PM
I lost my progress, what should i do now ?

MrGoGa
11-13-2017, 10:25 PM
Same thing happened 5 minutes ago

HennyReez
11-13-2017, 10:25 PM
Same here! I was just getting all hyped up with the pvpís got up to rank 20!!! They better give us our **** back, with some extra free stuff!!!
ďGive us free!!!Ē

Darkjedi187
11-13-2017, 10:27 PM
Progress lost. Whatís going on?

SHD_SyrShen
11-13-2017, 10:29 PM
Guys please mention your os, ios or android

sew_1989_07
11-13-2017, 10:29 PM
Iím fuming Iíve spent so many hours in this game and everything has disappeared. I really donít fancy doing it all again especially after purchasing items and now itís all gone! Iím IOS, IPhone 6

Alexpowles
11-13-2017, 10:29 PM
I've got the same thing my Game Center still has all of my achievements but my account has been refreshed I'm not happy. Ios

Dalek292017
11-13-2017, 10:29 PM
Must be a massive bug or the game got hacked? Iím on iOS aswell, latest update

Stevesmith99
11-13-2017, 10:31 PM
Relieved to hear itís not just an issue with my phone, but Iím pretty pissed at whatís happened. Hope there is a fix soon

MrGoGa
11-13-2017, 10:32 PM
I guess this is a problem for everyone so it doesn't matter. But ok iOS 10 iPhone 6S

dracoinero
11-13-2017, 10:32 PM
I have been playing for days and spent 30 dollars to support the game. I got a legendary, Stan of many moons, from my card pack and was pretty far in the storyline. Please, Please, Please restore my account.

iOS 11

Krilit
11-13-2017, 10:32 PM
Same happend to me... I am on IOS... please fix it...

robbathehutt
11-13-2017, 10:36 PM
I was playing stage 48 and the game crashed. When I started the app again I was put into the opening tutorial. I tried restarting multiple times and even restarted my ipad. All my progress is lost. I completed the tutorial again just to see if afterwards my progress returned, but no I was back at the very beginning stage 1 level 1. I am glad I havenít spent any money on this game. Iím using an iPad Air 2 IOS 11.1.1

DinaEliza
11-13-2017, 10:36 PM
Im playing with IOS and all my progress is gone!

Chinchillz
11-13-2017, 10:37 PM
same thing on my end... i am sure they will fix/reimburse everyone this has happened to. otherwise just call apple and they usually will give you the money back you spent right away, and if they tell you they have to open up a case and yadda yadda just hangup and call your debit or creditcard for instant refund. ive done this with two games that had the same thing happen to account, csr2 and some other crap game i forgot the name of already

Wings795
11-13-2017, 10:38 PM
Looks like itís an iOS issue more than anything. Hopefully I can get my lvl 9 character rank 16 back or thatíll suck

Alexpowles
11-13-2017, 10:38 PM
I've got my account back guys!!

DinaEliza
11-13-2017, 10:50 PM
Im playing with IOS and all my progress is gone!

SHD_SyrShen
11-13-2017, 10:51 PM
They r working on it https://twitter.com/southparkphone/status/930189665004552192

cheeliah
11-13-2017, 10:57 PM
They r working on it https://twitter.com/southparkphone/status/930189665004552192
Iím dying at that image 😂💖 My progress seems to be restored, hope this is the case for everyone else, too!

Kryone
11-13-2017, 11:08 PM
The proper way to work is to just put a maintenance page to warn users... not to twitt

UbiDomZ
11-13-2017, 11:09 PM
We are currently undergoing a brief period of maintenance for iOS devices. In-game progress has not been reset (https://forums.ubi.com/showthread.php/1786293-iOS-Maintenance)and this issue should be resolved for all players shortly.

Sorry for the confusion! I appreciate everyone's patience during this temporary maintenance period.

ericAdolphy
11-13-2017, 11:16 PM
Hey guys, so I just opened the game and a downloading screen popped up...after completing it brought my previous game back!
Thanks Ubi for working to fix this

Guuslint
11-14-2017, 01:36 AM
My account restted as well its too bad i just started getting some good cards