View Full Version : Xbox One: Game wonít load past initial image screen then goes black.

11-13-2017, 05:12 PM
Was playing the game as normal when it froze with a weird machine type noise stuck on the audio.
Dropped back to the Xbox home screen, force closed the game, and went to reload...
At this point I can see the title screen (still image) then the screen goes black and nothing else happens.
Console is connected to a functioning internet connection, and as far as Iím aware the game is current on all the updates.
Please someone help with this, Iíve sunk too many hours into the game to have any interest in resetting the save file, but Iím FAR from done on the play through.
Help! Thanks!

11-14-2017, 04:29 PM
Hi there,
You're not able to load into the main menu even to start a new save file? Have you tried clearing the Xbox One cache or reinstalling the game?

04-07-2018, 05:56 AM
I have a brand new X, just installed via the disc and updated it and it wonít load at all.

04-10-2018, 04:03 PM
Hey talltad! Please try these steps (https://support.ubi.com/en-GB/Faqs/000026628/Basic-Xbox-One-Troubleshooting) and see if they help. If they do not, please create a ticket. (https://support.ubi.com/en-US/Cases/New) Thanks!

04-11-2018, 10:39 AM
This has just happened to me after a crash, my Xbox is new and has only this game on it I have tryed the steps listed to clear cache and go offline ect, the disc is brand new. Played the game n wanted to try the additional content from the season pass, Ud expect after paying more than £120 on a game that it would work faultlessly