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View Full Version : Game missing from library and support is on vacation (I guess)



Darkling133
11-08-2017, 08:30 PM
Hello has anyone had such problem like this? If so it would be nice to know how do I get it fixed cuz obviously I'm not getting answers from support anytime soon if I get at all. Thanks.

guor6800
11-08-2017, 08:37 PM
Find the folder manually. If the problem still occurs restart your pc. Worked for me last time.

Darkling133
11-08-2017, 08:59 PM
I think you misunderstood the problem mate, game is complately gone. https://imgur.com/a/vrf0Y (that one is for free weekend so dont count it)

guor6800
11-09-2017, 10:24 AM
I think you misunderstood the problem mate, game is complately gone. https://imgur.com/a/vrf0Y (that one is for free weekend so dont count it)
Is it missing from your hard disk too?

Ubi-Swaguchi
11-09-2017, 10:35 AM
Hello has anyone had such problem like this? If so it would be nice to know how do I get it fixed cuz obviously I'm not getting answers from support anytime soon if I get at all. Thanks.

Can you PM me your case number and I can follow up with this for you? The CS team are very busy at the moment so there might be some delays in replying but we'll do our best to get this resolved ASAP

Darkling133
11-09-2017, 09:02 PM
Hello, it turned out my browser was blocking pop-up, which resulting chat window to not open. We are communicating with support now. Thank you for responding.