View Full Version : [PS4 PRO] Game crashing upon loading

10-30-2017, 05:21 PM
I was able to play AC:O on launch day but now it's crashing every time I've attempted to install the game on the PS4 Pro. I've uninstalled and re-installed the game, deleting saved data, and tried installing on both internal and external storage. Nothing works. Please advise.

10-30-2017, 07:01 PM
I am sorry to hear that you are experiencing this issue.

Please make sure that the boost mode is disabled in the PS4 settings and launch the game again. If the issue persists please try the following troubleshooting steps if you haven't already done so:

1. If you have a disc version of the game check to make sure there are no marks or scratches on the disc. If the disc is dirty clean it with a lint free cloth.
2. Delete the games install data.
3. Rebuild the database (https://support.us.playstation.com/articles/en_US/KC_Article/Safe-Mode-PS4/) on your PlayStation 4.
4. Reinstall the game and download the latest patch update and any DLC content that you own, then try again.

10-31-2017, 12:59 AM
I've tried all of these things and I also exchanged the disc for a different copy, nothing has worked. Please advise.

11-01-2017, 03:57 AM
Would love an answer on this one. I haven't got much more than stock replies from Ubi support so far. I spent over $100 on this game and can't play it.