PDA

View Full Version : Crash when start the game



Pages : 1 [2] 3

plumifrons
10-31-2017, 05:43 PM
I got a reply today from a customer service rep who said my Phenom II "uses legacy architecture that isn't supported by AC: Origins" and added "I currently do not have any information indicating that the developers are planning to support CPUs with old architecture". He concludes that "it's possible that this situation will change in one of the future updates, but I cannot guarantee that".

s7ran9er
10-31-2017, 08:31 PM
It's been 2 days since I have purchased the game and still couldn't run it despite my constant effort on looking out for every possible solution to fix it.

Tried contacting for support, the reply was the same as ever - "laptops aren't supported". :(

I really love the AC series and I have bought the gold edition in hoping to support the future series would go on but this is rather, really disappointing.

Rathwine01
10-31-2017, 08:33 PM
I received help from Ubisoft and my problem. Stemmed from registry keys. I uninstalled UPlay and ACO and ran CCleaner to clean out he registry and then installed both program back on the same drive. Game seems to be worked by great since then. This solution is for systems that meet the minimum requirements.

Kharon71
10-31-2017, 09:13 PM
Hello everyone,
I too had the problem with this new creed and did post on here few days ago, that mine to was not working, and giving few crash reports.
after having time away and coming back to my PC today.
checked my PC and found needed to run update on GForce GTX 950 (which only updated the sound).
and since then all my problems have gone and games playing great

Hector12_237
10-31-2017, 10:45 PM
Kharon71..This seems to have worked for me also...Thanks

civa0218
10-31-2017, 10:45 PM
AC Unity, AC ORigins, AC BF, won't launch! I m pre-order (origins)... what a hell do u waiting for the pach ****ing ubisoft, ****ing french piece of ****!?! get my money back NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

GamerVicioX
11-01-2017, 12:02 AM
Ubisoft contacted me about the AMD Phenon processor and the answer was as follows:

This problem has already been reported and part of the known issues. This will be covered with a future game title update. Keep an eye on the forums for future updates:
http://forums.ubi.com/

Let's shake this forum and grapple the patience of technical support until the problem is solved, otherwise we will go through court.

They promised the solution and now they will have to comply.

JaZp72
11-01-2017, 01:03 AM
I received help from Ubisoft and my problem. Stemmed from registry keys. I uninstalled UPlay and ACO and ran CCleaner to clean out he registry and then installed both program back on the same drive. Game seems to be worked by great since then. This solution is for systems that meet the minimum requirements.


Can you tell me what you deleted exactly with CCleaner? Did you do a Registry-scan and did you delete everthing CCleaner found?

Lyrim71
11-01-2017, 03:58 AM
Same problem... I get the launch splash and the game never fully launches. My PC is a gaming rig... 64 bit Windows 10, i5 clocked at 4.8GHz, Nvidia GTX960ti, 24gb of DDR3 RAM. Not the newest parts but they more than meet even the recommended specs.

So here's a thought Ubisoft, STOP RELEASING BROKEN CRAP. It seems like there's always something seriously wrong with your games. You can't charge money for a product that doesn't work, but apparently I just paid $70 for a deluxe piece of hot garbage.

Niopretas
11-01-2017, 07:59 AM
Sounds promising, now we still have to wait. So it is the same thing like nearly a week. Hopefully the patch comes fast...

Davedough
11-01-2017, 01:38 PM
So Ubisoft support refuses to give me a refund. They can't fix the $70 game I purchased and I'm stuck with it. That's fantastic. Stand up company. Never again.

ExigoLT
11-01-2017, 02:34 PM
Same here, not working :(
Need wait update

Core2 Quad Q9650 3,00
MCI AMD RX 470 Gaming 8GB
8 GB Ram
Windows 10 Pro

LcSum1970
11-01-2017, 04:28 PM
Maybe this is part of the new Ubisoft costumer-relaxiation program, in which they want to teach us to be satisfied with buying the game. The act of buying should be enough to be proud and happy, because there are more important things in life (there are) than ubisoft games and they want us to learn, how we can live without their products.

Note: This comment inherits jokes please be aware!

LOL!

I really enjoyed it.

DenTheGhost
11-01-2017, 06:43 PM
Same here. Pressing "play" in Uplay, then opens a new window where I see "synchronizing saves", then this window closes and game doesn't start.
Tried to reinstall game at SSD - nothing. Uplay offline mode - nothing. Latest NVidia drivers (30/10/17) - nothing. Checked game files in Uplay - nothing. Reinstalled DirectX - nothing.

My PC:
Phenom II X6 1075T
GeForce GTX 960 4Gb
12Gb
SSD (OS)+HDD

Played on this system all top games on max settings, but ACO even doesn't start. Hope it will be fixed ASAP. Otherwise it is horrible relation to the customers.

JarekKorczynski
11-01-2017, 07:23 PM
Able to play all of recent titles on ultra (with mid-FPS), yet, with AC Origins, sadly, I'm experiencing same symptoms as other users have reported;
None of the posted solutions have any effect.

Phenom II X4 955BE
Asus Radeon R9 270X 4GB GDDR5
16GB RAM

Harry_M_
11-01-2017, 08:01 PM
I can't launch this game on my PC with AMD Phenom II X4 965 but I CAN do it on my laptop with i3-4000M (which is much worse). Of course i have 5FPS on lowest settings. So it's propablly the same problem like with Dishonored 2. After the patch i played D2 on Ultra with ~45FPS.
So we need to wait for patch.

Primate_Nation
11-01-2017, 08:13 PM
Pressing "play" in Uplay, then opens a new window where I see "synchronizing saves", then this window closes and game doesn't start. this started happening yesterday. I went to TM and @ start up I am running 80. when I click play I crash. I have the game set to 720. I have a 1050 so I knew I wasn't going for 4k. I have talked to customer support. they sent me here. But, during the convocations there was red flags all the way.
i7-7700
ROG 1050ti

GamerVicioX
11-01-2017, 08:36 PM
Ubisoft has no respect for the customer and deserves that we do not get any games of theirs

JaZp72
11-01-2017, 09:41 PM
I just sent my eleventh message to Ubisoft Support. I've tested and tried a lot since the game release last friday.... so far unfortunately without any results.
I've asked some substantive questions again. I hope for clear answers....

Kill_Burst
11-01-2017, 10:27 PM
Same problem here. Was working fine the other day. Screen goes black and crashes just before loading into the game world.

Worth noting that ive also started getting a pop noise when I load the game. Was fine a few days ago.

Guillermoto.
11-02-2017, 12:39 AM
Since the day of the launch I do not start playing, after a thousand technical support messages I still can not play today, to see how long this and I have no hope to play having paid a lot of money for this game

The_eye_of_Po
11-02-2017, 01:36 AM
It used to work just fine. Recently all i get when i launch it is a black screen with audio playing in the back. I've tried reinstalling the video drivers, reinstalling the game (twice), a system restore and contacting ubisoft and NVIDIA. I'd really like fix, I was enjoying the game so much it's so frustrating that nothing seems to work. All my other games work fine.
Win 10 64 bit
7th gen i7
GTX 1060
16GB RAM

Ethan_JL
11-02-2017, 03:14 AM
Since launch day I have not been able to play Origins, and in my testing I also found that Unity wasn't working either for some odd reason despite the fact that I had it working not too long ago. When I go to launch the games the splash screen comes up on the desktop and then the games just sit there and do nothing. I don't hear a "ping", or get an error message as some other users have reported. I have spoken with Ubisoft support on two different occasions, as well as having an ongoing email chain with them. The last time I spoke with them, they said they could provide me with no further troubleshooting steps as I had exhausted them of all of their options. I flat out refuse to do a Windows 10 reinstall because two games don't work. I have six other games in my Uplay library besides these two, on top of about seventy other games between Steam, Origin, GoG, and UWP that all function just fine. When I go to launch either game, I go into my task manager and see that my CPU/Disk usage ramp up a little bit like the game is attempting to start, but then almost immediately it falls back down to zero. AC: Origins prompts an "Application Hang" in the Event Viewer, but not Unity despite almost identical behavior between both programs. I also have AC: Syndicate on my rig and that game boots up just fine. I have attempted the following to figure out this issue.

-Reinstalling Uplay.
-Moving Uplay to the hard drive that the games are stored on (D:).
-Moving the games to the drive that Uplay is installed on(C:).
-Verifying the local game files.
-Disabling startup processes, background processes, and all nonessential programs that aren't tied to Windows. (Clean boot)
-Reinstalled AC: Unity
-Reinstalled AC: Origins
-Disabled Windows Firewall
-Disabled SLI
-Updating Graphics Drivers
-Disabled eight of my CPU cores in the Ryzen Master Application.
-Disabled eight of my CPU cores in MSConfig.
-Ensured that DirectX, .NET, and C++ are all installed.
-Reverted my GPUs to stock clocks.
-Uninstalled Uplay and AC: Origins/Unity, used CCleaner to clear out registry, reinstalled Uplay and games on my C: Drive.
-Cross referenced my files in my AC: Origins folder with a friend who also has the game to make sure our files are the same.
-Installed AC: Origins on my Surface Pro 4 just to see if I could get it to boot there, and it does. (Obviously doesn't run, but I can make it to the home menu.)
-Disabled G-Sync
-Uninstalled graphics drivers with DDU in Safe Mode, and did a clean installation of the latest drivers.

I have been about as thorough as I can be with this problem and at this point I am washing my hands of it. I will not be spending any money on Ubisoft titles for the foreseeable future on my PC until they can figure out how to release games that aren't broken at launch. Even if they patch Origins, I am still left with a copy of Unity that doesn't work.

System specs below.

Case: Corsair Carbide Air 740
Motherboard: Asus X399 RoG Zenith Extreme
CPU: AMD Ryzen Threadripper 1950X w/ Corsair H100i V2 AIO Liquid Cooler
GPU: 2 x Asus Strix GTX 1080ti(s) OC'd to 2025MHz
RAM: 4 x 8GB (32GB) Corsair Vengeance LPX DDR4 @ 3200MHz
Storage:1 x Samsung 960 Evo 250GB M.2 SSD (OS), 1 x Intel 530 Series 240GB SSD, 2x Seagate Barracuda 2TB HDD
PSU: Corsair AX1200i
OS: Windows 10 Home x64
Monitor: 1 x Acer Predator XB271HU 27" 1440p 144Hz G-Sync, 1 x Acer Predator XB271HK 27" 4K 60Hz G-Sync Monitor

ruano1234
11-02-2017, 04:32 AM
I have the same problem, I have solved it by formatting the pc. Now it works perfectly

maxthesnake6969
11-02-2017, 05:15 AM
For three days now I have tried to simply download the game and it won't let me. Only time I have ever had this problem. Does anyone have any suggestions?

Rocketman54321
11-02-2017, 07:35 AM
my assassins creed origins willl not run...it only loads the splash screen for the game and sits there forever or until i physically pull it down...wow UBISOFT you guys never seem to evolve as a company ...still the same broken ports of games given to the pc community time and time again....money down the drain digitally ... please try and fix your screw up .

XxHunterHxX
11-02-2017, 11:46 AM
Relly ? still no patch for this **** ? we already know its coz of the dam processor now patch it for **** sakes !

Lonnighan
11-02-2017, 01:23 PM
A patch/fix before weekend would be very nice... But I don't believe that this will happen.

TemoshGangPower
11-02-2017, 01:33 PM
Ubi announced a new patch, but it does not add support for AMD Phenom!
http://steamcommunity.com/app/582160/discussions/0/1480982971161627777/

CanZan
11-02-2017, 01:38 PM
****.........

Pti-Lucky
11-02-2017, 01:40 PM
Yep.... Tried with the patch, no change for us...

JaZp72
11-02-2017, 01:59 PM
I was hopeful when I saw a patch came out.... but unfortunately I have still the exact same error... Path error... cannot find a file:

Naam van toepassing met fout: ACOrigins.exe, versie: 0.0.0.0, tijdstempel: 0x59ee39ba
Naam van module met fout: ACOrigins.exe, versie: 0.0.0.0, tijdstempel: 0x59ee39ba
Uitzonderingscode: 0xc000001d
Foutoffset: 0x0000000000685a92
Id van proces met fout: 0x120c
Starttijd van toepassing met fout: 0x01d353d91305ff71
Pad naar toepassing met fout: C:\Assassin's Creed Origins\ACOrigins.exe
Pad naar module met fout: C:\Assassin's Creed Origins\ACOrigins.exe
Rapport-id: 53b1c93d-bfcc-11e7-bc84-902b345dca0c

Pfffff.... I wonder when will we be able to play....

civa0218
11-02-2017, 02:14 PM
New patch yeahh! ....wait still not work!!!!!!!!!!!!!!!!! get my money back!!!!

zSooul
11-02-2017, 02:22 PM
I have AMD Phenom(tm) X4 945 processor and it wosnt start the game i start ti then the ubisoft come and it says synchronizing game and nothing happens sry for my bad english im from germany pls ubisoft help me i dont want this game to give it back its a wounderful game and it wont star :((((((((((

s7ran9er
11-02-2017, 03:10 PM
Yeah, was truly excited about this patch and shouted "finally!!" but no, still doesn't work.

DenTheGhost
11-02-2017, 03:57 PM
New patch released. I've updated the game, but it still doesn't start.
Hope you will release one more patch till the end of the week. Anyway - shame on you, Ubi.

GamerVicioX
11-02-2017, 04:34 PM
Patch 1.3 did not bring a solution to the AMD, Ubisoft processors either you fix the game or give us the money back. Let's shake the forum my friends, it's our only chance.

GamerVicioX
11-02-2017, 04:35 PM
Let's go friends

JaZp72
11-02-2017, 05:05 PM
IF this problem is related to SSE4.1/SSE4.2 then Ubisoft should be able to fix it.

Mafia III had the same problem... this game had the same crash-at-startup-issue... Mafia III released in October 2016 and was fixed by a patch in January 2017 as I see on the Steam-forum: https://steamcommunity.com/app/360430/discussions/0/343788552543444797/?ctp=3

I really hope Ubisoft is faster than 2K games... as it took them almost 3 months to fix the SSE-problem...

Maybe they can contact them and ask them what to do to fix this quicker ;-)

Snorrigan
11-02-2017, 05:09 PM
New patch and still nothing, putting bad reviews on the game and spreading the word. I'll change them when I'll be able to play.

angyrus
11-02-2017, 06:59 PM
Unfortunately it has something to do with old and new arhitecture of processors maybe is SSE or something else but the problem is there on all of us phenom users :(
Even if we have "old" procs that can load most of the latest games with decent > good fps this game will not start until they do a major pach for this issue.
Too much focus on ultra high 4K setup that they forgot some of us wil not upgrade the whole PC for 1 release when the olg rig is working more than fine with everything else !
Got more response from Ubi suport ... they looking for it but honestly i have little hope they wil fix the game for "old" processors ... 2 year waiting for nothing :nonchalance:

Lonnighan
11-02-2017, 07:32 PM
What a shame. My first AC ever and Ubisoft won't let me play it because they are too lazy to add support for phemon cpus. Yes, these are old cpus, but not outdadet! Because allmost every new game runs fine. This is also true for games, that not support phenom cpu in the first place, but were patched later.

See for yourself: https://www.retromags.com/blogs/entry/800-list-of-games-that-no-longer-run-on-amd-phenom/

"All of the projects that did receive patches do run excellently on the CPU."

So one can't argue, that the games won't run good anyway. It's not the case.

Come on, ubi, don't be a poor sport!

Yes, I am german. So my english sucks...

JarekKorczynski
11-02-2017, 08:01 PM
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (161) Platform: PC.
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (169) Exe version: 43.0.5481
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (170) Installed version: 5481
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (171) Built: Oct 27 2017.
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit (build 16299)
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (181) CPU: AMD Phenom(tm) II X4 955 Processor
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (186) GPU: AMD Radeon R9 200 Series
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (191) RAM: 16384 MB
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (199) Timezone: UTC+01:00
[ 8672] 2017-11-02 00:29:24 [ 7884] INFO HubUtils.cpp (216) Command line:
[ 8672] 2017-11-02 00:29:26 [ 7884] INFO Hub.cpp (353) Environment is PROD.
[ 3684] 2017-11-02 00:29:27 [ 6904] INFO GameStartPipe.cpp (79) Accepted connection.
[ 3684] 2017-11-02 00:29:27 [ 6904] INFO GameStartPipe.cpp (80) Starting game session.
[ 3684] 2017-11-02 00:29:33 [ 9296] ERROR JobHttp.cpp (90) Http status code is 400 for url https://msr-api-ubiservices.ubi.com/v2/profiles/769fdbfc-7aa5-4ecb-8156-5af623ce038f/events.

AFTER THE PATCH
[ 3684] 2017-11-02 00:29:33 [ 9296] ERROR UbiServicesSendEvents.cpp (121) Failed send events
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (156)
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (161) Platform: PC.
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (169) Exe version: 43.0.5481
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (170) Installed version: 5481
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (171) Built: Oct 27 2017.
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit (build 16299)
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (181) CPU: AMD Phenom(tm) II X4 955 Processor
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (186) GPU: AMD Radeon R9 200 Series
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (191) RAM: 16384 MB
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (199) Timezone: UTC+01:00
[ 8884] 2017-11-02 19:44:00 [ 9332] INFO HubUtils.cpp (216) Command line:
[ 8884] 2017-11-02 19:44:02 [ 9332] INFO Hub.cpp (353) Environment is PROD.
[ 8884] 2017-11-02 19:44:22 [ 216] ERROR SysTrayView.cpp (194) Failed to delete tray icon with ID 100 Error: 2147500037
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (156)
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (161) Platform: PC.
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (169) Exe version: 43.0.5491
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (170) Installed version: 5491
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (171) Built: Nov 2 2017.
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit (build 16299)
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (181) CPU: AMD Phenom(tm) II X4 955 Processor
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (186) GPU: AMD Radeon R9 200 Series
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (191) RAM: 16384 MB
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (199) Timezone: UTC+01:00
[ 8228] 2017-11-02 19:44:28 [ 6248] INFO HubUtils.cpp (216) Command line:
[ 8228] 2017-11-02 19:44:29 [ 6248] INFO Hub.cpp (353) Environment is PROD.
[ 8228] 2017-11-02 19:44:32 [10492] INFO AccountLogin.cpp (294) User: 769fdbfc-7aa5-4ecb-8156-5af623ce038f
[ 8228] 2017-11-02 19:44:53 [10492] ERROR TCPSocket.cpp (678) Failed to read from socket. Expected WSA_IO_PENDING. Error is 10053.
[ 8228] 2017-11-02 19:45:27 [10492] INFO File.cpp (796) Write complete but no file.
[ 8228] 2017-11-02 19:49:12 [ 9992] INFO GameStartPipe.cpp (79) Accepted connection.
[ 8228] 2017-11-02 19:49:12 [ 9992] INFO GameStartPipe.cpp (80) Starting game session.
[ 8228] 2017-11-02 19:54:23 [ 9992] INFO GameStartPipe.cpp (79) Accepted connection.
[ 8228] 2017-11-02 19:54:23 [ 9992] INFO GameStartPipe.cpp (80) Starting game session.

still won't launch, but at least the errors are different than yesterday...

MatsPayne
11-02-2017, 08:26 PM
I have the same problem too. Game freeze after spash screen. Never even loads main menu. Worked just fine before the 1.03 patch.

I run with Intel Skylake i7 and GTX 1080.

JarekKorczynski
11-02-2017, 09:41 PM
Now this is certainly something new... can this really be CPU related?


[ 8228] 2017-11-02 21:19:55 [ 9992] INFO GameStartPipe.cpp (79) Accepted connection.
[ 8228] 2017-11-02 21:19:55 [ 9992] INFO GameStartPipe.cpp (80) Starting game session.
[ 8228] 2017-11-02 21:33:17 [10492] ERROR JobHttp.cpp (166) Http status code is 500 for url https://public-ubiservices.ubi.com/v3/spaces/bfd34091-6af6-4029-873b-ba7e036464fa/club/challengepools?locale=pl-PL.
[ 8228] 2017-11-02 21:33:17 [10492] ERROR UbiServicesClubUtils.h (319) Document has parse errors. Error : Invalid value.. Offset : 0.
Document : <!DOCTYPE html>

<html>

<head>

<title>Runtime Error</title>

<meta name="viewport" content="width=device-width" />

<style>

body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;}

p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px}

b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px}

H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red }

H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon }

pre {font-family:"Consolas","Lucida Console",Monospace;font-size:11pt;margin:0;padding:0.5em;line-height:14pt}

.marker {font-weight: bold; color: black;text-decoration: none;}

.version {color: gray;}

.error {margin-bottom: 10px;}

.expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }

@media screen and (max-width: 639px) {

pre { width: 440px; overflow: auto; white-space: pre-wrap; word-wrap: break-word; }

}

@media screen and (max-width: 479px) {

pre { width: 280px; }

}

</style>

</head>



<body bgcolor="white">



<span><H1>Server Error in '/' Application.<hr width=100% size=1 color=silver></H1>



<h2> <i>Runtime Error</i> </h2></span>



<font face="Arial, Helvetica, Geneva, SunSans-Regular, sans-serif ">



<b> Description: </b>An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

<br><br>



<b>Details:</b> To enable the details of this specific error message to be viewable on remote machines, please create a &lt;customErrors&gt; tag within a &quot;web.config&quot; configuration file located in the root directory of the current web application. This &lt;customErrors&gt; tag should then have its &quot;mode&quot; attribute set to &quot;Off&quot;.<br><br>



<table width=100% bgcolor="#ffffcc">

<tr>

<td>

<code><pre>



&lt;!-- Web.Config Configuration File --&gt;



&lt;configuration&gt;

&lt;system.web&gt;

&lt;customErrors mode=&quot;Off&quot;/&gt;

&lt;/system.web&gt;

&lt;/configuration&gt;</pre></code>



</td>

</tr>

</table>



<br>



<b>Notes:</b> The current error page you are seeing can be replaced by a custom error page by modifying the &quot;defaultRedirect&quot; attribute of the application&#39;s &lt;customErrors&gt; configuration tag to point to a custom error page URL.<br><br>



<table width=100% bgcolor="#ffffcc">

<tr>

<td>

<code><pre>



&lt;!-- Web.Config Configuration File --&gt;



&lt;configuration&gt;

&lt;system.web&gt;

&lt;customErrors mode=&quot;RemoteOnly&quot; defaultRedirect=&quot;mycustompage.htm&quot;/&gt;

&lt;/system.web&gt;

&lt;/configuration&gt;</pre></code>



</td>

</tr>

</table>



<br>



</body>

</html>


[ 8228] 2017-11-02 21:33:17 [ 9992] INFO GameStartPipe.cpp (79) Accepted connection.
[ 8228] 2017-11-02 21:33:17 [ 9992] INFO GameStartPipe.cpp (80) Starting game session.
[ 8228] 2017-11-02 21:33:20 [ 9992] INFO CloudSaveSyncGameStart.cpp (307) Migrate to new cloud save system.
[ 8228] 2017-11-02 21:33:24 [ 9992] INFO CloudSaveMigration.cpp (158) There's no savegames to migrate.

NameReserved
11-02-2017, 09:51 PM
what ever the issue is ,i can not even get to the splash screen as the moment i load the game it attempts to launch,and just as it goes into full screen to start loading my pc just restarts itself without warning. using a i7 7700k /gtx 1080ti/32gb ram, no issues yesterday,but since i updated its started this none sense.

UnineUnetu
11-02-2017, 09:53 PM
Hi
I had same problem.
My fix was intel hd graphics update.(device manager-display adapters- intel HD graphics)
windows 10
skylake i5 6600
msi 1080 gaming

UnineUnetu
11-02-2017, 10:04 PM
Do I have the latest Intel HD graphics driver?
Last one game out 17-Oct-2017

Niopretas
11-02-2017, 11:15 PM
It is very sad for Ubisoft, because it seems that you are really unfit in what you are doing. Nearly every publisher and developer, inklusive warner brothers is able to release a functioning game, without hitting many people in the face and you? It is sad, and vivendi should rethink the ideaa of purchasing Ubisoft. Then why? Your skills in art and game design are great but your technical understanding and your marketing-skills seem very low compared to other companies, like Cd projekt red.

P.S: No change for me, too. Q9650, Win 10 Home...

Charming_70
11-03-2017, 12:40 AM
I cant even seem to start the game. The game doesn't launch when i go to play it and it won't let me on. Somebody know the answer to this??

GamerVicioX
11-03-2017, 12:40 AM
Friends, lets post our problems so that Ubisoft sees the dissatisfaction of its client. Let's to fill this forum.

Snorrigan
11-03-2017, 03:48 AM
All we can do now is wait for a patch, this week or next week. Sadly.

QueenofPixels
11-03-2017, 04:36 AM
I haven't heard a word since I put my ticket in. My rig is well within the specifications, I buy close to one game a month and all my other games play fine so this has to be on their side of the equation and all I get is crickets. The longer this goes on the less likely I am to buy a new game from them.

hakankirkgul
11-03-2017, 08:48 AM
Hi,

I tried teamviewer closing solution and it worked,

thanks for sharing.

zeussnnah21
11-03-2017, 11:55 AM
It is outrageous, the way they spit in our faces, they try harder to take care of piracy, but, they forget that we are the ones who buy their games, I am going to ask for the return of my money, this has no justification whatsoever.

DenSpa_87
11-03-2017, 03:41 PM
Hi,

I tried teamviewer closing solution and it worked,

thanks for sharing.

what exactly did you guys do? I tried too but didn't help.

Lonnighan
11-03-2017, 04:56 PM
At least they could tell us, if this will be fixed and in wich period. Cause if they will not fix it or it will take months from now I will refund it and buy it again later (and probably cheaper).

s7ran9er
11-03-2017, 05:46 PM
Brings back good old times of Arkham Knight where the game was unplayable with performance & CTD issue (no response just like Ubisoft), took them 3 months to fix the game - at least playable.

My advice to those people who can't play right now:
1. Refund and wait until there's a patch to fix it.
or
2. Play other games and come back later.

GreenFox38
11-03-2017, 07:33 PM
Ubisoft refuses to refund though, it's crazy. We buy a game that's unplayable for us, despite being above all the requirements, and they don't even give us the option of getting a refund. I feel cheated.

Ethan_JL
11-03-2017, 10:21 PM
Since launch day I have not been able to play Origins, and in my testing I also found that Unity wasn't working either for some odd reason despite the fact that I had it working not too long ago. When I go to launch the games the splash screen comes up on the desktop and then the games just sit there and do nothing. I don't hear a "ping", or get an error message as some other users have reported. I have spoken with Ubisoft support on two different occasions, as well as having an ongoing email chain with them. The last time I spoke with them, they said they could provide me with no further troubleshooting steps as I had exhausted them of all of their options. I flat out refuse to do a Windows 10 reinstall because two games don't work. I have six other games in my Uplay library besides these two, on top of about seventy other games between Steam, Origin, GoG, and UWP that all function just fine. When I go to launch either game, I go into my task manager and see that my CPU/Disk usage ramp up a little bit like the game is attempting to start, but then almost immediately it falls back down to zero. AC: Origins prompts an "Application Hang" in the Event Viewer, but not Unity despite almost identical behavior between both programs. I also have AC: Syndicate on my rig and that game boots up just fine. I have attempted the following to figure out this issue.

-Reinstalling Uplay.
-Moving Uplay to the hard drive that the games are stored on (D:).
-Moving the games to the drive that Uplay is installed on(C:).
-Verifying the local game files.
-Disabling startup processes, background processes, and all nonessential programs that aren't tied to Windows. (Clean boot)
-Reinstalled AC: Unity
-Reinstalled AC: Origins
-Disabled Windows Firewall
-Disabled SLI
-Updating Graphics Drivers
-Disabled eight of my CPU cores in the Ryzen Master Application.
-Disabled eight of my CPU cores in MSConfig.
-Ensured that DirectX, .NET, and C++ are all installed.
-Reverted my GPUs to stock clocks.
-Uninstalled Uplay and AC: Origins/Unity, used CCleaner to clear out registry, reinstalled Uplay and games on my C: Drive.
-Cross referenced my files in my AC: Origins folder with a friend who also has the game to make sure our files are the same.
-Installed AC: Origins on my Surface Pro 4 just to see if I could get it to boot there, and it does. (Obviously doesn't run, but I can make it to the home menu.)
-Disabled G-Sync
-Uninstalled graphics drivers with DDU in Safe Mode, and did a clean installation of the latest drivers.

I have been about as thorough as I can be with this problem and at this point I am washing my hands of it. I will not be spending any money on Ubisoft titles for the foreseeable future on my PC until they can figure out how to release games that aren't broken at launch. Even if they patch Origins, I am still left with a copy of Unity that doesn't work.

System specs below.

Case: Corsair Carbide Air 740
Motherboard: Asus X399 RoG Zenith Extreme
CPU: AMD Ryzen Threadripper 1950X w/ Corsair H100i V2 AIO Liquid Cooler
GPU: 2 x Asus Strix GTX 1080ti(s) OC'd to 2025MHz
RAM: 4 x 8GB (32GB) Corsair Vengeance LPX DDR4 @ 3200MHz
Storage:1 x Samsung 960 Evo 250GB M.2 SSD (OS), 1 x Intel 530 Series 240GB SSD, 2x Seagate Barracuda 2TB HDD
PSU: Corsair AX1200i
OS: Windows 10 Home x64
Monitor: 1 x Acer Predator XB271HU 27" 1440p 144Hz G-Sync, 1 x Acer Predator XB271HK 27" 4K 60Hz G-Sync Monitor

I tried it after the patch as well. No change aside from the fact that I get a black window if I click on the game icon on the taskbar now.

JarekKorczynski
11-03-2017, 10:39 PM
CPU: AMD Ryzen Threadripper 1950X w/ Corsair H100i V2 AIO Liquid Cooler

Ethan_JL, your CPU supports AES, MMX, SSE, SSE2, SSE3, SSE4, SSE4.1, SSE4.2, SSE4a and SSSE3 instructions. (http://www.cpu-world.com/CPUs/Zen/AMD-Ryzen%20Threadripper%201950X.html) Were you as well given the 'not meeting minimum requirements' answer from support?

civa0218
11-04-2017, 09:52 AM
****,****,****ing ubisoft. ridiculous ****ing, ****, **** ubisoft

Roobin101
11-04-2017, 10:37 AM
Nothing happens after saying it's synching with the cloud.

Spent 2 days messing with all sorts to get this working and no change at all to problem.

Advice please...

Is my processor high enough to run the game ?? Intel(R) Core(TM)2 Extreme CPU X9650 @ 3.00GHz (4 CPUs), ~4.0GHz (O/c'd).

Also, where do you guys find the log to check any launch errors ?

Any help would be appreciated.

gotmog666
11-04-2017, 10:49 AM
I have the same processor Q9650 at 3.0 gz ;
maybe the problem is it lacks support sse 4.2 instructions because i have try all the solutions

Niopretas
11-04-2017, 11:52 AM
Hello,
yes Ubisoft dont want to let us play. The Q9650 is well worse than the minimum requirements and even if the CPU can run nearly every game on the market. Without SSE4.2 the game wont start at the moment. Rumors say, that it is not the game, but the DRM which needs SSE4.2... So our CPUs are good enough to run the game, but not to run the DRM. Quite funny, right?

Roobin101
11-04-2017, 11:55 AM
Amazing :/

Playing Destiny 2 on full max without problems..

If there are going to release such a game changer for system spec's - They should created a Util to check your machine before launch !

gotmog666
11-04-2017, 12:09 PM
to Roobin101

type DXDIAG in the command line and save a txt file , open it search "error" and you will find the APPCRASH reporting


Windows Error Reporting:
+++ WER0 +++:
Récipient d’erreurs 120866316462, type 4
Nom d’événement*: APPCRASH
Réponse*: Non disponible
ID de CAB : 0

Signature du problème :
P1 : ACOrigins.exe
P2 : 0.0.0.0
P3 : 59ee39ba
P4 : ACOrigins.exe
P5 : 0.0.0.0
P6 : 59ee39ba
P7 : c000001d
P8 : 0000000000685a92
P9 :
P10 :

UnineUnetu
11-04-2017, 06:16 PM
Is your Intel HD graphics updated?

gotmog666
11-04-2017, 06:25 PM
no Intel HD graphics ( none with intel core 2 quad q9650 )
only gtx 970

werewolfsaratov
11-04-2017, 06:32 PM
The patch did not help, and the point of doing a pre-order ubisoft?

Dionysus1127
11-04-2017, 09:20 PM
i am having the same issue here is my specs AMD A8 quad core 3.8 24 gigs of ram AMD Radeon 6670 2 gig video two solid state hybird drives in raid 0 all other ubisoft games run flawlessly except of course Unity which was doomed from the start i updated video drivers but they were already up to date i have no effing clue what the deal it COME ON UBISOFT what gives it tells me that the patch will auto install when they game is played a little well i would like to patch the dam thing but i have no clue on where to get it since i cant start it the patch wont auto install i have had the game installed since the 27th of october and no patch has installed yet ...........either they get this fixed quickly or i want my money back for this ****

CanZan
11-05-2017, 04:41 AM
Every day I look forward to new progress about this ,Disappointed every day.

civa0218
11-05-2017, 09:37 AM
fix it guys (9 day after the launch). Installed D, C... nothing. And I installed G (external HDD) , work it fine!

v-s94
11-05-2017, 02:06 PM
@civa0218 fix it guys (9 day after the launch). Installed D, C... nothing. And I installed G (external HDD) , work it fine!

I tried the game on C drive (SSD) and F drive (HDD). Could not launch the game on both. Almost no hope left but I will give it a try on a brand new HDD ...

EDIT : Moved game to external HDD. Still fail to launch.

Delastovas
11-05-2017, 05:36 PM
My Phenom x6 1100t black edition is in line whit the minimum requirements (similar performance to the fx 6350 or i5 2400s). I spent my money for this game and i want to play it. Ubisoft MUST fix this problem, i don't see "sse 4.1/4.2 processor" in the requirements, so any processor with performance similar to an fx 6350/i5 2400s is among the requirements, other statements are only bulls**t.

EnzikPL
11-05-2017, 10:13 PM
I think the same (Phenom II X6 1090T) and have got an answer from Ubisoft (after I sent benchmarks proving "exuivalency") that my 3,2 GHz versus 3,9 GHz of the FX 6350 makes a huge difference. Despite of 2,5GHz of the momimum Intel proc. I also claimed that Syndicate with the same requirements on the box is running well. Replied that it means nothing as I don't meet min requirements. I totally agree - it should be "SSE4.2 proc required" on the box.

I think we should submit a collective complaint to the French consumer protection office. Is any lawyer there?


My Phenom x6 1100t black edition is in line whit the minimum requirements (similar performance to the fx 6350 or i5 2400s). I spent my money for this game and i want to play it. Ubisoft MUST fix this problem, i don't see "sse 4.1/4.2 processor" in the requirements, so any processor with performance similar to an fx 6350/i5 2400s is among the requirements, other statements are only bulls**t.

MMaRsu
11-05-2017, 10:59 PM
Same issue please fix this Ubisoft!

Resident evil 7 fixed it

Destiny 2 got fixed with phenom II support

DenSpa_87
11-05-2017, 11:17 PM
Meh this sucks. I'm stuck with a 140€ non playable game 😞 Tech support was useless in this case. They were totally ignoring any question I made about SSE. They just kept repeating that my PC is below the minimum specs. Hopefully they will fix this problem some time this year.

MMaRsu
11-06-2017, 12:58 AM
I think its ridiculous we should be at least be able to play at 30fps even if our cpu is old it still runs all new games very well

MMaRsu
11-06-2017, 01:00 AM
Please everybody tweet most game sites so they can write an article like almost all of them did for Destiny 2 not running on AMD Phenom II cpu's. Look on google there are so many articles but if you search for Origins SSE4.1 or Origins Phenom II you only get people who cannot start the game.

Ethan_JL
11-06-2017, 01:43 AM
Ethan_JL, your CPU supports AES, MMX, SSE, SSE2, SSE3, SSE4, SSE4.1, SSE4.2, SSE4a and SSSE3 instructions. (http://www.cpu-world.com/CPUs/Zen/AMD-Ryzen%20Threadripper%201950X.html) Were you as well given the 'not meeting minimum requirements' answer from support?

No, but they did tell me to check to see if I was.

angyrus
11-06-2017, 11:11 AM
all that minimum requirement is a ********
did any of you remember the mimimum requirements for Unity OR Syndicate ?

Here are the Assassin's Creed Unity system requirements (minimum)
CPU: Intel Core i5-2500K @ 3.3 GHz or AMD Phenom II x4 940 @ 3.0 GHz or AMD FX-8350 @ 4.0 GHz

Here are the Assassin's Creed Syndicate system requirements (minimum)
CPU: Intel Core i5 2400s @ 2.5 GHz or AMD FX 6350 @ 3.9 GHz

Here are the Assassin’s Creed: Origins system requirements (minimum)
CPU: Intel Core i5-2400s @ 2.5 GHz or AMD FX-6350 @ 3.9 GHz or equivalent

now ... if the first 2 works fine with high textures on a Phenom why the hell Origins is not even starting ? This has nothing to do with minimum requirements only with Ubisoft forcing us to uprade a PC that works perfectly fine.

chaykins88
11-06-2017, 11:52 AM
Same situation, AMD Phenom II X6 1055T, Radeon R9 X200 4GB.

Sorry for Russian, by I think you will understand = (

Имя события проблемы: APPCRASH
Имя приложения: ACOrigins.exe
Версия приложения: 0.0.0.0
Отметка времени приложения: 59ee39ba
Имя модуля с ошибкой: ACOrigins.exe
Версия модуля с ошибкой: 0.0.0.0
Отметка времени модуля с ошибкой: 59ee39ba
Код исключения: c000001d
Смещение исключения: 0000000000685a92
Версия ОС: 6.1.7601.2.1.0.256.1
Код языка: 1049
Дополнительные сведения 1: 28ae
Дополнительные сведения 2: 28ae4af7f95ae4c567eab179005f165b
Дополнительные сведения 3: 454c
Дополнительные сведения 4: 454c13a03094cc0a73482fb2967e7507

Ознакомьтесь с заявлением о конфиденциальности в Интернете:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0419

Если заявление о конфиденциальности в Интернете недоступно, ознакомьтесь с его локальным вариантом:
C:\Windows\system32\ru-RU\erofflps.txt

Delastovas
11-06-2017, 12:50 PM
Phenom cpu have better per clock performance than fx. In some benchmarks my Phenom is better in others is worse. In any case the difference is small, a Phenom X6 1100t is equivalent in performance to an Fx 6350, as indicated in the requirements. Ubisoft fix this problem.
https://i.imgur.com/wrVHCrF.png

https://i.imgur.com/bjpuqIp.png

hakankirkgul
11-06-2017, 02:26 PM
updating to team viewer latest beta version has also worked

hakankirkgul
11-06-2017, 02:30 PM
try closing team viewer completely (from system tray icon) or update it to latest beta version and then start the game
it works for me and i hope it works for you too

TemoshGangPower
11-06-2017, 05:59 PM
How TeamVieawer help me with AMD Phenom processor?!

MMaRsu
11-06-2017, 06:23 PM
try closing team viewer completely (from system tray icon) or update it to latest beta version and then start the game
it works for me and i hope it works for you too

Uhm thats not going to fix anything if you have a amd phenom cpu


How TeamVieawer help me with AMD Phenom processor?!

It wont.

We need Ubisoft to fix this ****. Please tweet to all game review/news sites that the game is broken. They made noise about Destiny and it fot fixed in two weeks.

MMaRsu
11-06-2017, 06:24 PM
Tweet your fav news and game sites

MMaRsu
11-06-2017, 06:28 PM
Every day I look forward to new progress about this ,Disappointed every day.

Yup me too, the lack of communication from Ubisoft is also some sorry ****.

Lonnighan
11-06-2017, 07:30 PM
They not even tell us if and when this will be fixed. It's ****ing annoying. They spit at some of their customers. Will never buy a ubisoft game at full price.:mad:

JaZp72
11-06-2017, 08:09 PM
https://forums.ubi.com/showthread.php/1773724-Assassin-s-Creed-Origins-Known-Issues-UPDATED-Nov-3

I wonder why our "Crash to desktop" problem is NOT mentioned in the known issues....
Also I don't get response anymore from Tech Support... I already asked them some questions the last two times but no reponse on those questions:

-----T-o---T-e-c-h-S-u-p-p-o-r-t--------
- Any news about the error that a file can't be found yet? (see error at the bottom) That looks like a problem/error that Ubisoft should be able to solve I guess.....

- I see a lot of discussion on the forum regarding SSE4.1 / SSE4.2 and DRM-software (Denuvo’s & VMProtect) that's causing a lot of issues.... can you let me know if this is the case.... and if SSE is required to play Origins??

- Have you been able to reproduce the crash-at-startup-problem there at Ubisoft?

--------------------------------------------------
Error example:
--------------------------------------------------
Unable to access file for one of the following reasons: There is a problem with the network connection, with the disk on which the file is saved, with the storage drivers on this computer, or the disk is missing. The ACOrigins.exe program was terminated because of this error.

Program: ACOrigins.exe
File:

Additional information
Error Value: 40678E12
Type of disk: 0

Application Name with Error: ACOrigins.exe, Version: 0.0.0.0, Time Stamp: 0x59e6492d
Name of module with error: ACOrigins.exe, version: 0.0.0.0, time stamp: 0x59e6492d
Exception Code: 0xc000001d
Error offset: 0x0000000000678e12
Error Processing Id: 0xd30
Start time with error: 0x01d34fd384ad33f5
Path for application with error: C:\Assassin's Creed Origins\ACOrigins.exe
Path to module with error: C:\Assassin's Creed Origins\ACOrigins.exe
Report ID: c6a7cc76-bbc6-11e7-87bd-902b345dca0
--------------------------------------------------

Still waiting for answers and the next patch so we can AT LEAST start the game!

Delastovas
11-06-2017, 08:09 PM
Why don't the developers ever specify the sse 4.2 requirement? Nex Machina developers did it and ,despite this, then even introduced phenom support with the latest patch! Ubisoft can't tell me that i don't meet the minimum requirements if the benchmarks say otherwise. If you haven't specify in the requirements that my cpu must have the sse 4.2 istruction set, you are forced to solve the problem, because i bought the game by observing your requirements.
Ubisoft doesn't even want to tell us if the problem will be resolved or not. I can accept DRMs that ruin the game's performance, I can accept bugs etc. develop a game today is difficult after all, but this behaviour with customers is simply shameful.

s7ran9er
11-06-2017, 09:59 PM
Grew tired of waiting for the patch, I decided to uninstall the game first.

But then I did read a couple posts back that installing on another hard drive might help and so I did - redownloaded the whole game into a different hard drive (external hard drive for my case), the game did run at last.

The game suffers a lot of performance drop and glitch probably due to the slow hard drive but for me, this might work for the moment.

So for those who can't enter the game and stuck at the splash screen on the desktop, try installing the game on a different hard drive.

TemoshGangPower
11-06-2017, 10:39 PM
Even CoD WW2 has AMD Phenom support!
What`s wrong with you, Ubisoft?

Impronot
11-07-2017, 01:36 AM
I finally decided to let you know what I think as well Ubisoft.

I paid a lot of money to play your game as well. You didn´t think it was worth mentioning that non SSE 4.1, 4.2 CPUs are required to play the game and just stated somewhere that it´s just our fault because we don´t meet the minimum system requirements.
Then, I think at least somewhere, I read that the Techteam was looking into this issue and that there should be some news somewhen (which I´m still waiting for).
Seriously? I´m beyond disappointed with how you treat your customers. I still have hope. I check this thread here at least twice a day. And all you´re giving us is. You name it: Nothing at all. What the hell?

What is so hard to make a single decision? At least to let us know? Just do it already and give us something.

I´m cool with: Yes, but it will take us like two additional weeks because we´re working on other stuff as well.
No, we decided we´re not doing it (though I´d be soooooooo disappointed).
Or we´re working on it but as it is, it just looks very unrealistically because...etc.

But just give us something already as I grew tired of coming back to this neverending thread!!!

Word of advice: You made the wrong call not thinking this through entirely. So be more attentive to what people ask you for. Your game is a product so if you don´t take care of your customers this will end badly and somehow. Even I´m not someone to bear grudges. You finally did it. Your companies` name. At least to me has now a bad ring to it every time I will hear it from now on.

Joshtheepic11
11-07-2017, 03:41 AM
The service is so bad I've waited for a reply for over a week you buy a game you should be able to play it the worst is that they don't want to refund you I might just ask PayPal to refund it

CanZan
11-07-2017, 07:14 AM
I finally decided to let you know what I think as well Ubisoft.

I paid a lot of money to play your game as well. You didn´t think it was worth mentioning that non SSE 4.1, 4.2 CPUs are required to play the game and just stated somewhere that it´s just our fault because we don´t meet the minimum system requirements.
Then, I think at least somewhere, I read that the Techteam was looking into this issue and that there should be some news somewhen (which I´m still waiting for).
Seriously? I´m beyond disappointed with how you treat your customers. I still have hope. I check this thread here at least twice a day. And all you´re giving us is. You name it: Nothing at all. What the hell?

What is so hard to make a single decision? At least to let us know? Just do it already and give us something.

I´m cool with: Yes, but it will take us like two additional weeks because we´re working on other stuff as well.
No, we decided we´re not doing it (though I´d be soooooooo disappointed).
Or we´re working on it but as it is, it just looks very unrealistically because...etc.

But just give us something already as I grew tired of coming back to this neverending thread!!!

Word of advice: You made the wrong call not thinking this through entirely. So be more attentive to what people ask you for. Your game is a product so if you don´t take care of your customers this will end badly and somehow. Even I´m not someone to bear grudges. You finally did it. Your companies` name. At least to me has now a bad ring to it every time I will hear it from now on.
just give us something

radiwib
11-07-2017, 12:39 PM
just refund it for now guys, don't let ubisoft take and use your money for stuff you cannot enjoyed the price

Thurindur1979
11-07-2017, 12:49 PM
Getting a refund presumes that one gets an answer from the support. I sent an inquiry on 29th Oct, I have not received any answer.

MMaRsu
11-07-2017, 12:50 PM
Getting a refund presumes that one gets an answer from the support. I sent an inquiry on 29th Oct, I have not received any answer.

yeah **** a refund I want them to fix this ********

Delastovas
11-07-2017, 01:05 PM
Ubisoft worst company ever. Agents of Mayhem had the same problem but customer support responded to all of my questions and also officially announced a fix for Phenom processors with the upcoming update.

radiwib
11-07-2017, 05:00 PM
I was lucky i bought it from steam, and i refunded and got my money back just 12 hour after i found this thread

Delastovas
11-07-2017, 06:35 PM
A very kind guy from ubisoft answered me on twitter about the issue of SSE 4.1 / 4.2. It is not guaranteed, but there is hope that the problem will be solved in the future. We hope guys

https://scontent-mxp1-1.xx.fbcdn.net/v/t1.0-9/23130906_1647417825321358_5641585346330725923_n.jp g?oh=f68f0ac18f8936cca1553834c13dcc02&oe=5A6F23FD

DenSpa_87
11-07-2017, 07:04 PM
A very kind guy from ubisoft answered me on twitter about the issue of SSE 4.1 / 4.2. It is not guaranteed, but there is hope that the problem will be solved in the future. We hope guys

Hallelujah!!! It's about time someone answered! That guy needs a raise! Was it that hard Ubisoft to give us that answer? Thank you kind sir!

Ajranix
11-07-2017, 07:05 PM
Its me again . I download ACO on my pc

Phenom X4 965 BE
GTX 750TI
8 GB RAM

And nothing , just crash

Now i download game on my girlfriend laptop with i5-5200U , geforce 820m and 8gb ram and ?
And game is working.. Not with too much fps but its working.. Ubi pls..

Pti-Lucky
11-07-2017, 07:13 PM
Perhaps it will be fixed, yeah... maybe...
But it's not priority...
And there's so much problems to solve before that...
So we pay full price for a game day one, and we juste have to wait for hope... maybe...

The requirements don't say SSE 4.1 was required, and in term of performance, our CPU are the same as the one required, they HAVE to remedy at that. (Or refund... or at minimum apologize !)

And it is not so "kind" to answer at you, it is only his job..... (but we can say this person is more professional than the others).

Delastovas
11-07-2017, 07:24 PM
Is something, he was the only person from Ubisoft so courteous to give me an answer. In any case the possibility of a patch is better than nothing or than '' your Pc does not meet the requirements, go and f**k yourself!"....

chaykins88
11-07-2017, 08:06 PM
https://www.dropbox.com/s/bdaapeqvd87p00z/2017-11-07_21-57-02.png?dl=0

For them who are not Russian: they know about problem, they working on it, but they does not have the date.

So, waiting

chaykins88
11-07-2017, 08:07 PM
https://photos-6.dropbox.com/t/2/AACo0kePtD1SEnfq6e4xydx4I4s7v3iE8GqpAb4u0NKglg/12/338685156/png/32x32/1/_/1/2/2017-11-07_21-57-02.png/EMrwl9ICGNcnIAIoAg/tbXVxqrjcapbI6Vc5gRk_9FohT4EdmUYwoWOw1oJoqM?size=1 600x1200&size_mode=3

angyrus
11-07-2017, 08:13 PM
I still can't understand why last 3 AC has same requirements and now they decide no more phenom support
**** this

Delastovas
11-07-2017, 08:13 PM
https://www.dropbox.com/s/bdaapeqvd87p00z/2017-11-07_21-57-02.png?dl=0

For them who are not Russian: they know about problem, they working on it, but they does not have the date.

So, waiting



Why? Did you get this answer from ubisoft support?

MMaRsu
11-07-2017, 11:17 PM
Bump please fix this error ubisoft

v-s94
11-08-2017, 12:55 AM
For me, Assassin's Creed Origins is crashing few seconds after the splash screen is displayed.

PC specs:
- INTEL i5-6600K (CPU)
- AMD 4GB RX480 (GPU)

When I start Uplay, I get the following problem in network_info.txt. I cleared my hosts file and gave a static IP to my PC, but still get this error everytime.
Found a LINK-LOCAL network card. You may have connection and/or DHCP errors.

Then, when I launch the game, this same message is logged multiple times in api_r1_log.txt file. I tried deleting the cache, but I always get this error.
ERROR UplayInstallerImpl.cpp (227) Chunk id 000000000014F960 doesn't exists in cache

I also get the following error in service_log.txt. I can open the file hwscore and see its content. It does not look corrupted.
ERROR UplayService.cpp (44) Failed to open C:/Program Files (x86)/Ubisoft/Ubisoft Game Launcher/cache/statistics/hwscore


I chatted with Ubisoft support for more than 4 hours. Tried every possible troubleshooting :
- installing the game on another drive
- verifying the integrity of files
- reinstalling Uplay
- updating my drivers
- reinstalling DirectX and redistributables
- launching as administrator and other compatibility mode
- disabling every background services
- ... and a lot more


If I had a Phenom CPU, I would also be mad but at least, you know that the problem is related to the SSE 4.x sh*t. In my case, I have NO IDEA why the game is crashing.

EDIT : OMG JUST FOUND THE PROBLEM. I disconnected the remote that allows me to control my PC on my TV and it worked !!! First time this remote is making a game crash lol wow

Zen.Assassin
11-08-2017, 03:13 AM
After having me troubleshoot for 2 days, I basically got told by support that my PC was crap so I was out of luck. Great support Ubi!

Guess I’ll just play all the other recent triple A releases that run just fine on my potato (Been enjoying Destiny 2’s smooth performance to forget about this all). Even the recent Ubi title Ghost recon wildlands (which was very bad optimized) ran fine. But this game just won’t launch because my PC is a dinosaur... got it, makes sense Ubi.

Sorry for being dumb enough to pre-order your game at full price through your store, I’ll consider smarter options in the future.

Zbishek22
11-08-2017, 03:41 PM
You all should know this, guys. Ubisoft does not tell you the whole truth. The game AC Origins perfectly supports AMD Phenom processors. F****** Denuvo does not support Phenom processors. The newest version of Denuvo protection requires SSE4.*. Therefore, the game crashes when start. They just do not want to remove the Denuvo's DRM.

Zbishek22
11-08-2017, 03:45 PM
You all should know this, guys. Ubisoft does not tell you the whole truth. The game AC Origins perfectly supports AMD Phenom processors. F****** Denuvo doesn't support Phenom processors. The newest version of Denuvo protection requires SSE4.*. Therefore, the game crashes when start. They just do not want to remove the Denuvo's DRM.

JaZp72
11-08-2017, 04:08 PM
You all should know this, guys. Ubisoft does not tell you the whole truth. The game AC Origins perfectly supports AMD Phenom processors. F****** Denuvo does not support Phenom processors. The newest version of Denuvo protection requires SSE4.*. Therefore, the game crashes when start. They just do not want to remove the Denuvo's DRM.

Ah.. that's why I didn't get an answer to my next question to Ubi Support:

- I see a lot of discussion on the forum regarding SSE4.1 / SSE4.2 and DRM-software (Denuvo’s & VMProtect) that's causing a lot of issues.... can you let me know if this is the case.... and if SSE is required to play Origins??

I'm so disappointed that Ubisoft doesn't just inform us about anything. The only thing they say is:
"Unfortunately your processor is bellow the minimum requirements, hence why the game is having issues when you attempt to launch."
Along with some things I can try to make the game work ... of course I've already tried everything that's mentioned on the forum here

It's not decent Ubisoft... to let people pre-order a Gold Edition for € 89.95 and then they'll find out the game doesnt appear to work at all.... this while Origins' minimum requirements are EXACTLY the same as those of Syndicate ... that works fine on my PC... no problem at all!

Just FIX this issue guys!!!!!

Delastovas
11-08-2017, 05:20 PM
I'm so tired of this s**t, for now I ask for a refund on steam . Every time it happens that a game does not support my phenom x6. Always the same story, "Your pc does not meet the minimum requirements." Then a patch comes out and the game runs fine, like Dishonored, metal gear solid V or Destiny 2. My cpu is still great, I did not have even need to overlock it but the software houses want to force me to rebuild my pc from scratch. I think i will sell my phenom and my motherboard and i will buy a dumb fx 6350 which has the same performance that my Phenom already has at cost of 100 euro + 60 euro for the new motherboard -_-'. I'm sorry for my Phenom but i'm tired of buying games that don't work..

chaykins88
11-08-2017, 08:25 PM
Yes, they did.

In this message they answred, that devs are working on it
https://photos-6.dropbox.com/t/2/AACo0kePtD1SEnfq6e4xydx4I4s7v3iE8GqpAb4u0NKglg/12/338685156/png/32x32/1/_/1/2/2017-11-07_21-57-02.png/EMrwl9ICGNcnIAIoAg/tbXVxqrjcapbI6Vc5gRk_9FohT4EdmUYwoWOw1oJoqM?size=1 600x1200&size_mode=3

chaykins88
11-08-2017, 08:35 PM
check you motherboard support. May be you don't need. For example my old ones ASUS M5A78l support FX till FX-8370, it's AM3+ too

chaykins88
11-08-2017, 08:36 PM
I'm so tired of this s**t, for now I ask for a refund on steam . Every time it happens that a game does not support my phenom x6. Always the same story, "Your pc does not meet the minimum requirements." Then a patch comes out and the game runs fine, like Dishonored, metal gear solid V or Destiny 2. My cpu is still great, I did not have even need to overlock it but the software houses want to force me to rebuild my pc from scratch. I think i will sell my phenom and my motherboard and i will buy a dumb fx 6350 which has the same performance that my Phenom already has at cost of 100 euro + 60 euro for the new motherboard -_-'. I'm sorry for my Phenom but i'm tired of buying games that don't work..

check you motherboard support. May be you don't need. For example my old ones ASUS M5A78l support FX till FX-8370, it's AM3+ too

trinovas
11-09-2017, 01:44 AM
I'm pretty sure this is the only game I ever played where the game doesn't even launch, I love how ubisoft refuses to officially acknowledge this problem in their threads.

S0ma7
11-09-2017, 08:21 PM
Was there any response at all to this? Someone mentioned it's acknowledged and awaiting a fix but does anyone have any info on that at all?

Thurindur1979
11-10-2017, 12:13 AM
Still no response from the support. A lot of rumours though...
No statement from Ubisoft.
I am beyond anger:mad:

JaZp72
11-10-2017, 01:04 AM
It's too quiet if you ask me.... also no response to my last two posts to Tech Support....

Let's hope they have no time to response because they're working 24/7 to make THE fix for us...

Uexx-
11-10-2017, 05:24 AM
Didnt you guys know? The best way to ensure the game isnt pirated is to make sure it's unplayable.

It's a security vs availability balance. In this case, the goal was 100% security, 0% availability.

Masterbrain1989
11-10-2017, 10:11 AM
i had Problems too starting ac origins but when i downloaded the game on my os ssd. then finaly my game started working

ClutchAnderson
11-10-2017, 03:00 PM
I'm also having a similar issue. currently on Windows 10, 7700k w/ 1080Ti and 16GB of ram. I hit play and the initial splash screen shows but doesn't go away. My CPU usage goes to 60-80% then drops to 13% and nothing happens. Another window pops up as if the game is going to start but the window stays transparent. If I move my mouse to the window I can no longer move it back forcing me to end the process. Video driver is up to date, Windows is up to date, I've tried starting as admin to no avail. Reinstalled the Redistributable C++. Currently reinstalling on my main ssd to see if that does anything...

Harrison4455
11-10-2017, 04:33 PM
I have been in support for weeks and they have concluded that " you can try to install the games on the D:/
Never on an external drive like E:/ ". I have over 30+ game on it that works but "never" install the game on to your external hard drive!
Basically, AC does not work on external drive Is what I got from that.
Hope this can help anyone.

ClutchAnderson
11-10-2017, 08:14 PM
Yeah I initially had the game installed on an external drive and couldn't get it to work. Installed it on my main SSD and it launches without issues :p

S0ma7
11-11-2017, 11:01 AM
Moving to SSD does not help. This has been discussed and suggested here multiple times. It might be a separate issue but the core issue is the lack of support for older CPUs that should be able to run the game well with no issues.

Delastovas
11-11-2017, 05:05 PM
check you motherboard support. May be you don't need. For example my old ones ASUS M5A78l support FX till FX-8370, it's AM3+ too

My motherboard is an asrock 890gx extreme 4, it doesn't support am3+ cpu unfortunately :\.

Blance83
11-12-2017, 02:25 AM
I have a phenom II X4 955 and exactly the same problem. Very very poor for such a big studio...

JaZp72
11-12-2017, 11:28 AM
I finally got some response from Ubisoft Support ... as usual, it's again the same WEAK response that my processor does not meet the minimum requirements... and they can not promise to solve the CPU problem ... again... not a single word about the questions, that I asked for the second time, regarding the need of SSE4.1 / SSE4.2 and DRM software (Denuvo’s & VMProtect) which could probably be the cause of this problem.... I'm getting so tired of it.... just fix this issue please!!!
Maybe they want us to wait until the game is cracked and play it illegally??

----------------------------------------------------------
Hello JaZp72,

Thank you for reaching Ubisoft Customer Support.

My name is **** and I will be taking over your case so that we can try and explore other possible solutions for your issue.

What I can tell you regarding this issue is that indeed you CPU is under the minimum requirements for the game.

At this point we are focusing our patches in stability, and that may improve your issue and let you play, but at this point I cannot give you direct information regarding this.

I want to apologise for the inconvenience caused and thank you for the understanding on this matter. Please let me know if I can assist you with anything else as I will be here to help you if you need.

Kind Regards,
****
Ubisoft Customer Support
----------------------------------------------------------


EDIT:
A few minutes after this they CLOSED the support-ticket... unbelievable!!!
----------------------------------------------------------
Recently, you have requested personal assistance from Ubisoft Customer Service. We assume that your issue has been solved and closed your ticket. If you do not need further assistance with this request, you do not need to take any further action.
----------------------------------------------------------
"We assume that your issue has been solved and closed your ticket" Are they serious?!?!?
I opened it again.... I'm getting more pissed every day with them NOT giving any normal and proper answers to us....

Niopretas
11-12-2017, 02:15 PM
It is very sad, what is even more sad, that the press is not reacting because of this. It is necessary to talk about the topics of DRM and the lies, which are promoted. Piracy is not a problem of this importance... Look at games like "The Witcher 3" or other DRM-free examples. If you have a good game, there is NO need of DRM. This DRM-******** is a marketing ruse of the developers of these software. They are playing with wrong numbers and stimulate the fear in the minds of the developers or should i say of the "Business-people", which are,not that intelligent in general: Look at the university of your choosing, who is studying business? In general not the ones, who are making the world to a better place, there are exceptions yes. But i would say: The average developer of Ubisoft worldwide has a much clearer view of the reality of gamemaking, than anybody who is sitting at the tables a few floor higher.

samw007_cz
11-12-2017, 10:02 PM
i have a same problem. Yesterday i installed Assassin's Creed Origins and it works so i add 2 DLC key codes from email and after that the game is crashing when i launch it. Will you help my with this problem please?
My PC cofiguration is: CPU: Intel core i7 4720Hq,
GPU: nVidia gtx 965M 2GB,
SSD: Samsung EVO850 500 GB
RAM: 24GB
Sorry for my bad english.

derrickb75
11-13-2017, 07:11 PM
I really hope they get this figured out, so bummed I cannot play this.

My brand new 1070 is getting sad :(

mkhalifa23
11-15-2017, 03:45 PM
how long does it take to update this problem. for a big company like ubisoft!!. to bad for us that Bethesda Softworks or cd projekt red didnt make this game. because i know they wont let this ever happen because they care about the players and the game it self

mkhalifa23
11-15-2017, 03:54 PM
I will never buy a game from ubisoft again. they worked on this game for 2 years and none of them thought mabey we should test it on amd cpus?

they want us to buy new cpu. because they are making deals with intel i guess?

JaZp72
11-15-2017, 06:59 PM
Since I'm not able to play AC Origins, I'm currently playing Middle-earth: Shadow of War.... This game has even HIGHER minimum requirements than Origins ... and guess what ... it's no problem to play Middle-earth: Shadow of War.... This game runs smoothly on my PC:

Hardware:
Processor: Phenom II X4 965 Black Edition
Graphics: GeForce GTX 660
Memory: 8 GB

According to the website http://www.game-debate.com my CPU and GPU are not good enough to play both games, although Origins should be closer to the minimum requirements as those of Middle Earth Shadow of War:

Minimum requirements of AC Origins with my hardware according to Game-Debate:
CPU = 94%
GPU = 100%
RAM = 133%

Minimum requirements of Middle Earth Shadow of War with my hardware according to Game-Debate:
CPU = 72%
GPU = 84%
RAM = 100%

It is actually quite ridiculous that Origins does not start up while Middle-Earth War just runs like a charm on Medium Settings.

TemoshGangPower
11-15-2017, 08:35 PM
So, new patch incoming and nothing about AMD Phenom processors. Good job Ubisoft!
Patch notes: http://steamcommunity.com/app/582160/discussions/0/1486613649681013805/

MMaRsu
11-15-2017, 10:52 PM
What did you expect these people at Ubisoft won't even respond to this thread which is the largest on their forum.

****ing ridiculous though.

MMaRsu
11-15-2017, 10:54 PM
The problem is with the DENUVO DRM which requires SSE 4.1 and SSE 4.2 which AMD Phenom CPU does not support.

They do not want to admit that PAYING CUSTOMERS ARE BEING TREATED LIKE PIRATES

DenSpa_87
11-15-2017, 11:03 PM
They will probably remove DENUVO once the game is hacked. All we can do is wait.

Fenargol
11-15-2017, 11:10 PM
I really wanted to buy this game, one of few games i wanted to buy once it was out but no, now im considering of pirating it too when they crack it. Which in all honesty i dont want.

Wildlife90210
11-16-2017, 12:51 AM
My processor is Intel - i7-6700HQ 2.6 hz, Gtx 960m, and it doesn’t running for mee too, just like in first post. Title picture appears, then few second dissappear.
Get my momey back today from Steam. Ubi make me disappointing. Dont get, what is wrong, exactly, with my pc... all aaa games are working, but this one - not...
Hope you guys, have enough patience and game will worth it :(!
;)

UbiMorning
11-16-2017, 12:54 AM
Hi everyone! Would you mind submitting a support ticket with a small description of the issue and what you have already tried? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Thanks!

TemoshGangPower
11-16-2017, 12:58 AM
Hi everyone! Would you mind submitting a support ticket with a small description of the issue and what you have already tried? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Thanks!

Are you kidding us:mad:?

TemoshGangPower
11-16-2017, 01:03 AM
The problem is with the DENUVO DRM which requires SSE 4.1 and SSE 4.2 which AMD Phenom CPU does not support.

They do not want to admit that PAYING CUSTOMERS ARE BEING TREATED LIKE PIRATES

No denuvo. I played on Shadow of War without any problems and this game have denuvo too. But VMProtect...

UbiMorning
11-16-2017, 01:11 AM
Submitting tickets allow us to better keep track of issues like this, and offer further troubleshooting that is not fit for Forums or over our social media support page. We greatly appreciate anyone that submits tickets with Dxdiag and MSINFO files. If you do not want to do that, you can also try these general PC troubleshooting steps (https://support.ubi.com/en-US/faqs/000025513/General-PC-Troubleshooting).

Zen.Assassin
11-16-2017, 03:12 AM
Submitting tickets allow us to better keep track of issues like this, and offer further troubleshooting that is not fit for Forums or over our social media support page. We greatly appreciate anyone that submits tickets with Dxdiag and MSINFO files. If you do not want to do that, you can also try these general PC troubleshooting steps (https://support.ubi.com/en-US/faqs/000025513/General-PC-Troubleshooting).

Maybe read the thread before giving another bog-standard Ubi ‘support’ suggestion? I’m just saying... I don’t think people want to see more copy/paste bs about troubleshooting.
I doubt you’ll read this or that I even get a non standard answer back but just in case, I’ll summarize this thread for you:
Is SSE 4.1 requirement the reason this game crashes for just about everybody who posted here or not? And if so, will anything be done about it and when?
Simple right? And btw, I think by now you already have half of the peoples’ MSinfo and DxDiag (again, just read the thread).

DenSpa_87
11-16-2017, 08:18 AM
Hi everyone! Would you mind submitting a support ticket with a small description of the issue and what you have already tried? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Thanks!

Oh! A Sailor Scout to our rescue!!! (I love sailor moon!!! 😆 Nice user name!)
AHEM
Most of us here already have contacted Ubisoft and the only answer we kept getting was that our computers don't meet the recommended specs.
No matter what I would ask that was my answer from you guys. Totally ignoring everything else I would ask. Thanks but ... no thanks, you were no help on this mater.

Now I'm waiting for what ever comes first... A patch to fix this problem or the game to be cracked. I've learned my lesson... This was my first and last preorder. The only good thing about this game so far for me is how pretty the figure looks displayed with the collectors box.

mkhalifa23
11-16-2017, 11:42 AM
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad:
:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad:

mkhalifa23
11-16-2017, 11:51 AM
https://media.giphy.com/media/PuQYUSzijBb1e/giphy.gif

mkhalifa23
11-16-2017, 11:58 AM
i can fcking play shadow of war the minimum requirements are higher than this. fck denuvo. UBIsoft why are you trying to protect games from beeing pirated. haha :p
you idiots there is noway that something can be protected if its made by humans then it will be cracked by humans. just ****ing patch it already.

https://media.giphy.com/media/PuQYUSzijBb1e/giphy.gif

i can fcking play shadow of war the minimum requirements are higher than this. fck denuvo. UBIsoft why are you trying to protect games from beeing pirated. haha :p
you idiots there is noway that something can be protected if its made by humans then it will be cracked by humans. just ****ing patch it already.

https://media.giphy.com/media/PuQYUSzijBb1e/giphy.gif

i can fcking play shadow of war the minimum requirements are higher than this. fck denuvo. UBIsoft why are you trying to protect games from beeing pirated. haha :p
you idiots there is noway that something can be protected if its made by humans then it will be cracked by humans. just ****ing patch it already.

https://media.giphy.com/media/PuQYUSzijBb1e/giphy.gif

i can fcking play shadow of war the minimum requirements are higher than this. fck denuvo. UBIsoft why are you trying to protect games from beeing pirated. haha :p
you idiots there is noway that something can be protected if its made by humans then it will be cracked by humans. just ****ing patch it already.

https://media.giphy.com/media/PuQYUSzijBb1e/giphy.gif

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: :mad::mad::mad::mad::mad::mad:

Pharaoh1974
11-16-2017, 12:16 PM
Maybe read the thread before giving another bog-standard Ubi ‘support’ suggestion? I’m just saying... I don’t think people want to see more copy/paste bs about troubleshooting.
I doubt you’ll read this or that I even get a non standard answer back but just in case, I’ll summarize this thread for you:
Is SSE 4.1 requirement the reason this game crashes for just about everybody who posted here or not? And if so, will anything be done about it and when?
Simple right? And btw, I think by now you already have half of the peoples’ MSinfo and DxDiag (again, just read the thread).

I sujest to everybody send the ticket with the MSinfo and DxDiag, no matter if they respond with an automatic anwser because depends in how many tickes they have to dicide if they work on a patch or not.

Maybe i'm wrong but I think is what the support team is trying to sugest to you guys.

MMaRsu
11-16-2017, 12:31 PM
No denuvo. I played on Shadow of War without any problems and this game have denuvo too. But VMProtect...

I know but Shadow of War uses an older version of DENUVO my man. This new Denuvo requires SSE 4.1 or 4.2 SSE Instruction set which Phenom CPU just don't have!

And to see this Ubisoft employee come up in here and not read anything in the damn thread, ofcourse it was expected they KNOW EXACTLY WHY IT WILL NOT RUN BUT THEY WILL NOT ADMIT THAT PAYING CUSTOMERS ARE BEING TREATED LIKE PIRATES!!!!!!!!

JaZp72
11-16-2017, 02:12 PM
Hi
Yesterday I saw that AC Origins had been removed from my Uplay account without any further accompanying writing. I sent them a message that I therefore assumed that I would get my money back. I have not yet received a response to this.

I've just checked my bank and see that they have refunded my money after almost 3 weeks trying to get the game to work ... unfortunately without result.

Or I had good arguments, or they were just fed up with me after e-mailing back and forth a lot with Support Tech...

So for the time being I'm finished here on the forum, although I keep an eye on it to know when they've managed to make the game playable for older AMD processors finally ... I hope that does not take too long because we're now been busy for almost 3 weeks trying to solve this Crash-at-startup issue...

Only a shame about my pre-order bonus which is now gone but I can live with that.

Time for something else now.
Good luck.

ps.... a small addition for Ubisoft Support: Maybe you can try to communicate better with your customers... I've send various questions (a lot of times) to Tech Support but I NEVER got an answer to those questions... mostly just a standard text...

I think you should be able to let people know WHAT causes the crash-problem (like SSE or DRM or something else) so people know the truth. And also let people know if you are working on a solution for it or not....

A while ago I got this response: "At this point we are focusing our patches in stability, and that may improve your issue and let you play, but at this point I cannot give you direct information regarding this".
The issue "Crash at startup" is not even a stability issue because the game does not want to start at all with people here in this forum topic.

It's just a suggestion....

DenisHellman
11-16-2017, 02:28 PM
F%cking UBI, f%cking game. Just forcing me to download this god damn game from torrents when I bought Gold edition. GGWP garbage company :mad::mad::mad:

plumifrons
11-16-2017, 03:05 PM
Hi everyone! Would you mind submitting a support ticket with a small description of the issue and what you have already tried? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Thanks!

But some of us have already done that. And got the standard and useless response.

Really, the only thing we want to know is whether the developers are planning to patch in support for CPUs without SSE 4.2 or whether they are not. Whether there is any point in waiting or not. That's all there is to it.

It's completely obvious that no amount of customer support troubleshooting is going to fix this. Only the AC:O developers can do that. Will they or won't they? Either answer is fine, but it would be nice to HAVE that answer.

CanZan
11-16-2017, 03:44 PM
So, new patch incoming and nothing about AMD Phenom processors. Good job Ubisoft!
Patch notes: http://steamcommunity.com/app/582160/discussions/0/1486613649681013805/

It looks like Ubisoft will not give us any ****!!

werewolfsaratov
11-16-2017, 05:53 PM
Hello! maybe create a petition on change.org ? I think we need to make some noise!:mad:

cvent51
11-16-2017, 07:14 PM
Don't like to leave posts but why is that they come out with new games and problems after problems..
Crash game also
tried everything even thought about building a new PC.
but changed my mind.
why can't they fix the problem, I read all the complaints but there too cheap to fix it.
just continue bs

Ethan_JL
11-17-2017, 01:40 AM
I'm also having a similar issue. currently on Windows 10, 7700k w/ 1080Ti and 16GB of ram. I hit play and the initial splash screen shows but doesn't go away. My CPU usage goes to 60-80% then drops to 13% and nothing happens. Another window pops up as if the game is going to start but the window stays transparent. If I move my mouse to the window I can no longer move it back forcing me to end the process. Video driver is up to date, Windows is up to date, I've tried starting as admin to no avail. Reinstalled the Redistributable C++. Currently reinstalling on my main ssd to see if that does anything...

Been having this exact issue since day one. My copy of AC: Unity I found out is doing pretty much the same thing when I attempted to troubleshoot initially. Syndicate works great however.

Wildlife90210
11-17-2017, 02:03 AM
I`ve tried to install it on SSD, HDD in laptop, and external HDD - nothing helped me.
Tried to launch it "from Admin...", in compatibility with Win 7,8, and many different options like "check" not optimize in full screen and so on. Didn`t work.
All: direct X, Frameworks, and visual с - are installed. Drivers are updated. - Not working....
I`ve tried to switch Graphic processor in NVidia control Panel to Intel, and then NVidia... it didn`t help...
Tried to delete remote control PC applications.
Tried to installing game while antivirus was disabled.
Always the same... it shows title picture, and then stop.

I have 32 game installed, most of them AAA (and system demanding), all of them are working, but this one not! WTF???? (Sorry, but still...)

Wolfenstein II - The New Colossus is more demanding then Assassins Creed Origins, and it`s working on my PC.

I hope that, this is not because of some "protection requirements" and my PC is under it, and game itself is enough the strongness of my PC to play - that would be stupid...

Hope at least some will understand what is wrong... cause my processor and graphic card are not AMD... also that someone will help my info.

Blance83
11-18-2017, 03:01 PM
If you are using teamviewer you can try to update to the last beta. Sometimes that does the job for intel cpu users.

chaykins88
11-18-2017, 06:22 PM
https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

chaykins88
11-18-2017, 06:59 PM
https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

Impronot
11-19-2017, 10:47 AM
I would suggest that you post the petition in a new thread so people see it more easily. Not everyone is checking out this one. Might helps our cause ;)

JaZp72
11-19-2017, 12:11 PM
https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

Good job!
Just signed it... I hope this will speed things up

Mor-An
11-19-2017, 11:38 PM
I had the same problem and tried everything (run uplay and ACO as admin, moved the ACO files in the same partition as uplay, updating every driver, downgrading video driver, deleting and tying to reinstall uplay dlls, disabled firewall and antivirus, removed gamepad), but with no chance (my cpu supports both SSE 4.1 and 4.2).
I then installed a second windows on another partition, updated drivers, installed uplay, copied ACO files on another SSD disk then changed ACO install path on uplay to point to the SSD. I didn't do anything more. Now everything works. In my case I don't think it's a hardware problem, but some weird software interaction, and I believe developers should focus on that. For this reason we should provide as many dxdiag and msinfo as possible. IMHO of course!

DenSpa_87
11-20-2017, 11:24 AM
Has anyone tried to play the game through a cloud using Snoost or Liquidsky? How does the service work?

GamerVicioX
11-20-2017, 01:21 PM
https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins


I signed

Impronot
11-22-2017, 12:55 AM
...and still no news about whether or not they will decide to fix the SSE Cpu problems.
I´m going to wait 2 more days. If nothing will have changed by then I will never ever buy a Ubisoft game again. I´m just done with this company. It´s just so sad that they just can´t say: Guys. Sorry that we are a creedy company and the main reason it´s just not working out is because we want to keep Denuvo.


Awesome Ubi! <3 You´re the best. (NOT)

chaykins88
11-22-2017, 05:26 PM
Patch 1.05 has made nothing.

Ubisoft. we still wait.

Sign petiotion, guys! https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

Detarius
11-22-2017, 08:26 PM
It's unbelivable. The game was relised a month ago and they did nothing to change our situation, or even give us some information other than " you don't meet the minimum requirements for ACO". I hoped that new 1.05 patch will solve this problem, but no... We paid full price for this not working game and they don't give a fu%k about it. I can't even get a refund, becouse i bought it in the retail store. So at this moment i threw away pretty big money for 5 useless cd's and a box (im from Poland and new games here are quite expensive for most of us). Thanks Ubisoft, Thanks Denuvo...

Sorry for bad english and of course I also signed in https://www.change.org/p/ubisoft-mon...-creed-origins

CanZan
11-23-2017, 05:02 PM
It's been almost a month, nothing happened.

Mor-An
11-23-2017, 08:18 PM
1.05 did the trick for me. No more crash on start

Ethan_JL
11-25-2017, 12:31 AM
Hi everyone! Would you mind submitting a support ticket with a small description of the issue and what you have already tried? Please also attach a Dxdiag and MSINFO— these files will help us locate what could be causing the issue. You can find instructions on how to create and submit these files on our support site here (https://support.ubi.com/en-US/Faqs/Details/kA030000000emSbCAI?name=how-to-submit-dxdiag-and-msinfo-files). Thanks!

Hmm, interesting, considering I was basically told to go pound sand after proving that I did more than you guys told me to do in the first place. Bravo.

"Hello Ethan_JL, we greatly appreciate you updating us regarding this issue.

Please be aware that we have forwarded the information to the development team, and they are in the process of investigating the issue.

Until this issue is addressed by the development team, there is no additional troubleshooting that we can provide. We do not receive any information pertaining to possible patches until they are released and have no further information in that regard.

You can find notifications regarding patches or known issues on our forums here: https://forums.ubi.com/forumdisplay.php/27-Assassin-s-Creed

We thank you for your patience and understanding."

My patience is gone. You guys screwed the pooch on this.

Wiese2005
11-25-2017, 08:15 PM
it would be really great when ubisoft would give an official statement if they patch the sse issue or not - every supoortanswer you get other answers and if you post them they will be censored because they arent an official statement ...... come on ubi say yes we will fix it or nope try next game

CorDox
11-26-2017, 07:27 AM
Still unplayable. The patch solved my launch problem, now the game just randomly crashes after a minute or two of playing.

justmanjust
11-27-2017, 04:41 AM
yes the phenom II and q9550 can not run this game , becaese lack of sse 4,1and sse 4.2

Loriculus78
11-27-2017, 01:39 PM
My game wouldnt start... just got the splash screen and nothing else. What resolved it for me (after hearing nothing back from ubi) was to copy the installation folder to another drive > uninstall game from uplay > locate installation and point to new location. This fixed it straight away

i have an i7 6800k so i dont think it was due to sse for me, but hopefully this might help some of you

gotmog666
11-27-2017, 06:52 PM
ubi support ==> core 2 quad q9650 not compatible

Ita-kun
11-27-2017, 11:55 PM
Ubisoft, please answer, will be a patch for sse 4.1/4.2 or not?

XxHunterHxX
11-28-2017, 01:14 PM
hahahaha preorderd the game still cant play it ! good one ubi !

chaykins88
11-28-2017, 07:20 PM
more signs in petition:

https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

Nonar84
11-29-2017, 10:52 PM
Holy ****. Downloaded the game today just to see that it's the next one to say "**** you, fabulous running Phenom". Great work.

Ethan_JL
11-30-2017, 12:22 PM
My game wouldnt start... just got the splash screen and nothing else. What resolved it for me (after hearing nothing back from ubi) was to copy the installation folder to another drive > uninstall game from uplay > locate installation and point to new location. This fixed it straight away

i have an i7 6800k so i dont think it was due to sse for me, but hopefully this might help some of you

Could you explain what you mean by copy installation folder/point to new location? I’d really like to play this game. Funny thing is that my copy of AC: Unity exhibits the same behavior for some unknown reason.

Ethan_JL
11-30-2017, 12:33 PM
I am using an AMD Threadripper 1950X, there is no reason that my system can’t run this game. This is ******** Ubisoft. Fix your game.

krisfather
11-30-2017, 02:18 PM
Still won't work. Ubisoft send me a reply and troubleshoot steps,yet the problem persists. They need to ditch the SSE requirement and the Denuvo DRM. Game's going to get cracked anyway,and until then it looks like even the paying customers are being flipped the bird.

XxHunterHxX
12-05-2017, 06:32 AM
They still dont care ahahhaahahaha i preorderd the game and i still cant play it hahaha good one i can play witcher 3 with all on max but cant play ac that has some sand while witcher 3 has forests and stuff you must be jk hahaha

XxHunterHxX
12-05-2017, 06:35 AM
more signs in petition:

https://www.change.org/p/ubisoft-montreal-ubisoft-release-patch-to-support-amd-phenom-proccessors-in-assassin-s-creed-origins

go sign this guys lets make it happen !

MMaRsu
12-05-2017, 01:10 PM
A petition isnt gonna do ****. You guys need to tweet THIS:

https://forums.ubi.com/showthread.php/1773782-Crash-when-start-the-game/page45 45 pages of people not being able to play AC:Origins because of DENUVO DRM ****. Please make our voices heard @Ubisoft is treating paying customers like pirates. PLEASE HELP

To all Press outlets you guys know.

krisfather
12-06-2017, 10:18 PM
Issues still persisting. Haven't been issued a refund nor has my problem been solved.

CanZan
12-07-2017, 09:58 AM
In fact, I have no hope for Ubisoft.
Ubisoft made me so disappointed

literalmind
12-07-2017, 04:03 PM
I have tried EVERYTHING. My CPU is barely under the minimum--AMD Phenom II X4 965, 3.40 ghz. All my drivers are up to date, and I've got above minimum for graphics card. Is the CPU really what's preventing the game launch? Any hope that they'll fix this? My dad bought me the gold edition as an early Christmas surprise. $100 download code and we're not exactly rolling in money. I'm ready to either cry, scream or smash something, possibly all three...

ai_ab
12-07-2017, 04:15 PM
I have tried EVERYTHING. My CPU is barely under the minimum--AMD Phenom II X4 965, 3.40 ghz. All my drivers are up to date, and I've got above minimum for graphics card. Is the CPU really what's preventing the game launch? Any hope that they'll fix this? My dad bought me the gold edition as an early Christmas surprise. $100 download code and we're not exactly rolling in money. I'm ready to either cry, scream or smash something, possibly all three...

Unfortunately, your CPU is well under the minimum system requirements. You have a 4 core AMD CPU, while it is a newer 6 core AMD FX 6350 listed in the minimum requirements. It is supposed that the the game requires the CPU with SSE 4.1/4.2 instruction set, and according to the other forum members it is the game itself that requires SSE 4.1/4.2 rather than it is the requirement of Denuvo DRM. If the game itself has been coded to use SSE 4.1/4.2 then the release of the patch to remove this requirement is very unlikely.


SSE4.2 as a requirement has nothing to do with Denuvo. It's the game coding itself which requires SSE4.1 and SSE4.2.

literalmind
12-07-2017, 07:41 PM
What I don't understand, though, is why this issue is preventing the game from launching at all? It should just affect performance, right?

ai_ab
12-07-2017, 07:50 PM
What I don't understand, though, is why this issue is preventing the game from launching at all? It should just affect performance, right?

You can't launch the game because your CPU does not support SSE 4.1/4.2 instructions sets that are required to run the game. This is a major issue that prevents the game from launching on your computer completely.

mapletree2
12-07-2017, 09:04 PM
same old ubi,not played one of their for 15yrs,nothing has changed.
stuck with a flashing mouse icon at start-up.yuk.

plumifrons
12-10-2017, 04:16 PM
Nope, this has nothing to do with performance. It's quite likely that Phenom CPUs could cope with this game, at least to some extent. The problem with "not supporting SSE 4.2 instructions" essentially means that the game is asking the CPU to perform things that it doesn't know how to do. It *could* do them, but it does not understand the command.

It's like if I asked you to add two numbers; you can do that. Then to divide them, no problem there. But then I ask you to flobbergize them, and you can't because you don't know what I mean by that (even though what I meant was "divide by seven and flip the sign", which is something you can do just fine). There's absolutely no way around this unless the parts of the code in which the game calls this specific instruction are rewritten. But Ubisoft is unwilling to tell us whether they're even considering that option.

The only fix is that either Ubisoft patches the game or you get a new CPU. There is no third option.

DenSpa_87
12-10-2017, 04:48 PM
Dear Ubisoft,
Please answer us if you will fix a patch in the future fixing this problem. Thank you.
Yours sincerely, everyone in this thread.

Bartron123
12-10-2017, 08:10 PM
Hello everyone and "dear" Ubisoft.
Yesterday i made workaround to run Assassins Creed Origins at my PC with Phenom II 1055T. Now I'm testing my workaround. I need about 2-3 hours to end tests, after end I will make video and share it with us. So stay tuned and wait a few hours, workaround coming :).

FOR UBISOFT TEAM
My workaround isn't a soultion, but it's shows that game don't need SSE4.1 or SSE4.2 to work! Only that **** with name "Denuvo" need it to work, so the truth is that you don't have soultion because you won't TURN OFF DENUVO -, -.

Bartron123
12-11-2017, 12:22 AM
Hello again!
As I promise i made a video with workaround :D.


https://youtu.be/0LrRX6ft4Z4

If something is not clear just informe me. Have a nice time at game ;).

At the future I will made bat file to make this proces easier.

UPDATE
I test something more and if someone want "better" look and more FPS do at screen settings change screen proportion to "5:4" and screen modificator to "100%"

DenSpa_87
12-11-2017, 01:04 AM
Hello again!
As I promise i made a video with workaround :D

OMG!!! I love you!!! It's 2am here so I just saw your video up to the part were you use your cell phone. I'll test it out on my PC first thing tomorrow once I come back from work! I'm so excited to try it out. Thanks!!!


Update:
I followed your steps and the game works!!! Thank you so much!!! I don't have space on my ssd drive to make it load faster but after some time the game runs! Finally! Great work around! Thanks again!

plumifrons
12-11-2017, 08:50 AM
The SDE emulator, huh? I tried getting it to work, but couldn't. I'll try your method and report back.

ai_ab
12-11-2017, 09:39 AM
Hello everyone and "dear" Ubisoft.
Yesterday i made workaround to run Assassins Creed Origins at my PC with Phenom II 1055T. Now I'm testing my workaround. I need about 2-3 hours to end tests, after end I will make video and share it with us. So stay tuned and wait a few hours, workaround coming :).

FOR UBISOFT TEAM
My workaround isn't a soultion, but it's shows that game don't need SSE4.1 or SSE4.2 to work! Only that **** with name "Denuvo" need it to work, so the truth is that you don't have soultion because you won't TURN OFF DENUVO -, -.


Hello again!
As I promise i made a video with workaround :D.

If something is not clear just informe me. Have a nice time at game ;).

At the future I will made bat file to make this proces easier.

UPDATE
I test something more and if someone want "better" look and more FPS do at screen settings change screen proportion to "5:4" and screen modificator to "100%"

It is great that you have succeeded in your endeavor to make ACO work on a Phenom CPU.

I was very interested to see the proof that it is Denuvo DRM that prevents the game from launching on old CPUs such as Phenom II. I have watched the part of the video with this explanation multiple times and I understood your explanation as follows:



The game fails to launch. The reason why it fails to launch is Denuvo, which requires SSE 4.1/4.2 because the same issue has occurred with Resident Evil 7 and the workaround used for ACO has been first reported for RE7 earlier this year.


I cannot see any relation or proof that the issue is caused by Denuvo in such justification.

RE7 has been released on January 24, 2017. It has been cracked days after the release:
https://kotaku.com/pirates-say-theyve-cracked-resident-evil-7-in-record-ti-1791780403

The pirates have disabled the anti-tamper measures. This crack should have solved the issue of failing to launch the game on older CPUs. However, there are multiple videos and descriptions of the workaround (that you have provided) posted after the release of the crack. So why would you need a workaround if the game has been cracked and anti-tempered measures removed?

In other words it should have been possible to start the cracked game on older CPUs without any workarounds. But it does not look like this has been the case. Note that there are the posts on this forum stating that it should be possible to launch ACO on older CPUs as soon as ACO crack is released.

Moreover, there are multiple articles from various sources claiming that it has not been SSE 4.1/4.2 requirement that prevented RE7 from launching on older CPUs but SSE3 SIMD (SSSE3) requirement:
https://www.eteknix.com/resident-evil-7-drops-ssse3-simd-requirement-now-supports-older-cpus/
http://www.escapistmagazine.com/forums/read/7.946935-New-Resident-Evil-7-PC-Patch-Adds-Support-for-Older-CPUs#&gid=gallery_6915&pid=1

In addition there were multiple claims from the players on Bungie forums that SSE 4.1/4.2 requirement prevented Destiny 2 from launching on older CPUs. However, later it has been found that actually it was SSE 3 SIMD (SSSE3) requirement that has prevented Destiny 2 from launching rather than SSE 4.1/4.2 requirement.
https://www.vg247.com/2017/10/30/destiny-2-pc-update-coming-today-removes-ssse3-processor-requirement/

Going back to RE7 it is stated in the first article that I have provided a link to:


However, the developers at Capcom have been awesome and tweaked the game engine so that it no longer requires this instruction set.


So they claim that this has been the requirement of the game engine and not Denuvo.

------

Let's draw a conclusion.

1. SSE 4.1/4.2 requirement has been blamed for preventing other games to launch multiple times already, however, eventually it has been found that it was SSSE3 requirement.
2. There does not seem to be a solid evidence that it has been Denuvo SSE 4.1/4.2 requirement that prevented RE7 from launching.
3. The issue that prevented RE7 from launching has been caused by SSSE3 requirement.
4. RE7 game engine has been tweaked to remove SSSE3 requirement.
5. Initially it was SSE 4.1/4.2 requirement that has been blamed for not being able to launch Destiny 2.
6. Later Bungie has released a patch to remove SSSE3 requirement and it became possible to play Destiny 2 on older CPUs.
7. There is no solid justified evidence that it is Denuvo preventing ACO from launching due to SSE 4.1/4.2 requirement for now. I.e. the game itself might be using certain instruction sets that are not supported by the older CPUs.

plumifrons
12-11-2017, 10:14 AM
I agree. This does not in any way prove Denuvo is to blame.

I can confirm the workaround works, but the result is entirely unplayable. Even though I did try to kill the emulation once I got into the game menu, and it didn't crash and significantly improved responsiveness, the performance is still nowhere near acceptable levels.

So yes, this method can get the game to launch. It doesn't really prove anything, though, other than this being an SSE 4.1 or 4.2 (or, indeed, SSSE3) issue, which we already knew. And it doesn't make the game playable.

Bartron123
12-11-2017, 10:39 AM
Hello ai_ab,

As you can see on the video i told to not close cmd, but I tested it and it doesn't matter because sde emluateru is attach to proces all the time. So i tried to unattach it! It's very easy, beacues it's create hidden process sde and pin, I killed that process yesterday after attach to game and game start :| (this isn't only one thing what i check :P).

Another proof of Denuvo fault. As i sad at video RE7 have problem with SSE4.1, but as you can see for example at this video
https://www.youtube.com/watch?v=-XeEyYkOQ-U, you can see that RE7 starts normaly and game crashes only when we go to the basment, so the conclusion is the game RE7 crshes when it need to use instruction SSE4.1 and it can't find it (procesor don't understood what game want), but at assassin's creed as you can see on my video, game won't launch and kill your process after few seconds. You can find on internet that new version of Denuvo needs SSE4.1/SSE4.2 to work, and as you know Denuvo start befor game to verify game file, so game have problem with start becauce Denuco don't launche and never send information to game...

I will proof it at Destiny 2 example, but i can't find video with who that problems appears at Destiny 2.

Maybe it's not Dneuvo fault, I don';t have access to Denuvo code to proof that. But this is the end of my story about Denuvo, you can turst me or not, but I think that is fair to give people workaround about "How to play AC Origins at phenom XXXX", so when I back later from work I will create bat file to change that complicated proces to one click proces.

ai_ab if you feel angry or something similar now due to my message, just chill out. It's not important that Denuvo fault or no :). The most important thing is to enjoy with games, books, etc if we bought them :P.

ai_ab
12-11-2017, 10:58 AM
Why should I be angry? This discussion is interesting to me. And I would like to understand what is the real cause behind this issue, i.e. whether it is the game engine itself or DRM, whether it is SSE 4.1/4.2 requirement, which almost everyone blames or SSSE3.

I have provided several links where it has been stated that it was not SSE 4.1/4.2 requirement that was the cause of the issue with both RE7 and Destiny 2 as the players have been complaining but SSSE3 requirement.

There might be a simple explanation why it is not possible to start ACO, while you could go to the basement in RE7. E.g. the developers of ACO have implemented a check for the instruction set support during the launch of the game.

I have nothing against this workaround. As I have stated it is great that you were able to make this workaround to work. You have spent time studying the case, testing it, and it was a success.

I would probably add that the Internet is swarming with posts and other messages stating that Denuvo requires SSE 4.1/4.2. It is really hard to find the source of this information. I would say that it is very convenient for a certain group of people who are interested in the Denuvo removal to blame the DRM.

Bartron123
12-11-2017, 11:16 AM
Why should I be angry?
I don't know. SOmetimes people feel angry fue to similar things :P.


I have provided several links where it has been stated that it was not SSE 4.1/4.2 requirement that was the cause of the issue with both RE7 and Destiny 2 as the players have been complaining but SSSE3 requirement.

There might be a simple explanation why it is not possible to start ACO, while you could go to the basement in RE7. E.g. the developers of ACO have implemented a check for the instruction set support during the launch of the game.
Could you give me that links? I'm interested because maybe i don't have right and it isn't Denuvo fault. You know i can only tell what i think, but without look into the code I can't say "It's 100% truth"




I can confirm the workaround works, but the result is entirely unplayable. Even though I did try to kill the emulation once I got into the game menu, and it didn't crash and significantly improved responsiveness, the performance is still nowhere near acceptable levels.
It's nearly true. Game is playable if you set graphic settings to everything at ultra low, screen proportion to "5:4" and resolutin ...(i don't remeber) to 100%.
Yeah i know that game looks very bad, but actually It's the only way too play that game without SSE4.1/SSE4.2. After work I will test something else, maybe it will improve graphic quality. But conclusion is that i made that workaround in one day (yes i bought AC Origins at Saturday), but Ubisoft have that issue about 2 months :|. I know that workaround it's easiest, but they have a legion of programmist :P.

plumifrons
12-11-2017, 11:30 AM
It's nearly true. Game is playable if you set graphic settings to everything at ultra low, screen proportion to "5:4" and resolutin ...(i don't remeber) to 100%.
Yeah i know that game looks very bad, but actually It's the only way too play that game without SSE4.1/SSE4.2. After work I will test something else, maybe it will improve graphic quality. But conclusion is that i made that workaround in one day (yes i bought AC Origins at Saturday), but Ubisoft have that issue about 2 months :|. I know that workaround it's easiest, but they have a legion of programmist :P.
I personally don't think it's worth it to sacrifice that much visual quality and performance just to be able run the game, but this is something everyone needs to decide for themselves, obviously.

Anyway, thanks for the workaround; it absolutely works. I didn't know (or forgot) you can suspend a process in resmon, so I couldn't make it work before because the timing is pretty much impossible without it. It's tricky enough even like this.

At this point, I really don't care whether they patch the game or not, because I was planning to upgrade my machine at some point in 2018 anyway so a few more months of waiting doesn't matter to me, but I'd really appreciate if they just came out and said so instead of leaving us hanging for a month and a half. "We're not patching it, sorry guys, sucks to be you" would have been a lot better than nothing at all.

ai_ab
12-11-2017, 11:34 AM
Could you give me that links? I'm interested because maybe i don't have right and it isn't Denuvo fault. You know i can only tell what i think, but without look into the code I can't say "It's 100% truth"


https://www.eteknix.com/resident-evil-7-drops-ssse3-simd-requirement-now-supports-older-cpus/
http://www.escapistmagazine.com/forums/read/7.946935-New-Resident-Evil-7-PC-Patch-Adds-Support-for-Older-CPUs#&gid=gallery_6915&pid=1
https://www.vg247.com/2017/10/30/destiny-2-pc-update-coming-today-removes-ssse3-processor-requirement/

CanZan
12-11-2017, 03:02 PM
It's exciting to see Bartron123 find a way to get into the game, hopefully this will push Ubisoft to do something.
I'm looking forward to your BAT file~~~

Yobilat
12-12-2017, 02:13 PM
Anything changed with the latest patch?

Bartron123
12-12-2017, 02:34 PM
Anything changed with the latest patch?
Check release note. You can find nothing about repair that issue.

Yobilat
12-12-2017, 02:53 PM
Check release note. You can find nothing about repair that issue.

They didn't even officially acknowledge this issue so I don't expect that they admit that they kept us in the dark/mislead us for 1,5 month. Ninja fix would be nice tho.

Bartron123
12-12-2017, 02:59 PM
They didn't even officially acknowledge this issue so I don't expect that they admit that they kept us in the dark/mislead us for 1,5 month. Ninja fix would be nice tho.
I will check that patch when I back to home, but probably nothing change. By the way "ninja fix" sounds very funny XD.

Pharaoh1974
12-12-2017, 04:43 PM
It's exciting to see Bartron123 find a way to get into the game, hopefully this will push Ubisoft to do something.
I'm looking forward to your BAT file~~~

Forget it! With the Barton123 tips you can run the game but you can´t play @9fps.
The only way here is "pray" for Ubi patch the game, is a easy fix, less than 48h of work but, I doubt they do a **** to solve this problem.

Bartron123
12-12-2017, 04:53 PM
Forget it! With the Barton123 tips you can run the game but you can´t play @9fps.
The only way here is "pray" for Ubi patch the game, is a easy fix, less than 48h of work but, I doubt they do a **** to solve this problem.
I don't agree with you. I have ~25-30 FPS when i change screen proportion to 5:4. I know that game looks bad at ultra low settings and 5:4 screen proportion, but for me more important is story and gameplay than graphic.

krisfather
12-12-2017, 05:34 PM
I will check that patch when I back to home, but probably nothing change. By the way "ninja fix" sounds very funny XD.


Just tried it. Nothing has changed. Game still won't launch.

FSUskygod
12-12-2017, 07:15 PM
While the processor is dated, when oc'd and paired with a newer gen gpu it is capable of exceeding recommended specs on performance. If denuvo is preventing the launch of this game due to the sse instruction sets lacking in the phenom II cpus, this needs to be corrected. DRM should not hurt your actual customers be it in performance or preventing a game to launch.

It'll be 5-6 months before I can afford an upgrade, perhaps a fix will come before then. Can always watch my roommate play Origins on his ps4 and laugh at the horrid graphics.

krisfather
12-13-2017, 12:41 PM
I will check that patch when I back to home, but probably nothing change. By the way "ninja fix" sounds very funny XD.

Any chance you'll share your workaround with the rest of us?

Bartron123
12-13-2017, 01:30 PM
Any chance you'll share your workaround with the rest of us?
You have it at page 46, but after patch 1.1.0 it's doesn't works... It's only works for game release 1.0.5 and below.

Another news. I called yesterday to Ubisoft and I have answer about our problem. Ubisoft don't care about it. So at that moment we have only one way to run that game, buy new processor.

immaorigins
12-13-2017, 01:40 PM
You have it at page 46, but after patch 1.1.0 it's doesn't works... It's only works for game release 1.0.5 and below.

Another news. I called yesterday to Ubisoft and I have answer about our problem. Ubisoft don't care about it. So at that moment we have only one way to run that game, buy new processor.

So you mean to say they screwed us over ? They banned the only workaround to play ACO ? (no matter how). What the heck is wrong with ubi****. They cant fix their game but sure they can screw over the only working method. Idiots, cant even put up proper system requirements.

Bartron123
12-13-2017, 01:52 PM
So you mean to say they screwed us over ? They banned the only workaround to play ACO ? (no matter how). What the heck is wrong with ubi****. They cant fix their game but sure they can screw over the only working method. Idiots, cant even put up proper system requirements.

They can't fix that problem, because for ubisoft that isn't a problem. "Minimum game requirement is a processor with SSE4.2 instruction"

Bartron123
12-13-2017, 01:57 PM
You have it at page 46, but after patch 1.1.0 it's doesn't works... It's only works for game release 1.0.5 and below.

Another news. I called yesterday to Ubisoft and I have answer about our problem. Ubisoft don't care about it. So at that moment we have only one way to run that game, buy new processor.

If someone want to play with my workaround, just find at internet Assassin's Cree Origins version 1.0.5 or below, download it, don't update via uplay, just run with workaround and play. If uplay won't start game without update just turn it to offline mode.

plumifrons
12-13-2017, 02:09 PM
If it's stopped working, I very much doubt it's deliberate. Probably just a side effect of another fix. And again, the workaround delivered *very low* framerates, unless you reduced image quality to "blurry smear on your monitor" level. It was *not* a way to make the game playable. Please don't get your hopes up, anyone, this was not a solution.

And yes, for Ubisoft this clearly isn't an issue. There isn't enough of us affected and they are quite right when they say that the CPU is below minimum spec. On paper, that absolutely is the case. The only thing I have an issue with is that before release, they'd said AC:Origins would have the same minimum requirements as AC:Syndicate, which however runs just fine on a Phenom. That was… not quite a lie, but a misleading statement.

I don't expect them to fix it, and there's basically nothing we can do about that other than buy a new CPU. It sucks, but that's how it is.

Bartron123
12-13-2017, 02:20 PM
If it's stopped working, I very much doubt it's deliberate. Probably just a side effect of another fix. And again, the workaround delivered *very low* framerates, unless you reduced image quality to "blurry smear on your monitor" level. It was *not* a way to make the game playable. Please don't get your hopes up, anyone, this was not a solution.

Sorry but i don't agree with you. If someone want to play at ACO with normal graphic the only way is buy new CPU, but if someone don't care about graphic (as I), that person can use my workaround. My workaround isn't a solution, but for me and maybe for someone else is enough to play.

plumifrons
12-13-2017, 02:30 PM
Fair enough.

Look, I'm far from being a person who insists on playing everything at 60 FPS in 4K resolution, and I'm not a person who gets offended if textures are a bit blurry, and I honestly don't care about graphics a whole lot in general, but even for me this is well below what I'd tolerate. I really can't enjoy a game if playing it feels like swimming through treacle, and this does.

We're talking sub-30 FPS with graphics set to ultra-low here. If you don't mind, more power to you. But let's not overhype the workaround here.

Pharaoh1974
12-13-2017, 03:29 PM
So... Ubi ****ed up the only workarround available I have to assume that was deliberate and maybe they have some kind of obscure deal with the hardware manufacturers. You know what! I dont give a butt's rat!! I'll never buy a game from this company and if they release something I really whant to play I'll wait until someone crack it and play it for free.

plumifrons
12-13-2017, 03:48 PM
So... Ubi ****ed up the only workarround available I have to assume that was deliberate and maybe they have some kind of obscure deal with the hardware manufacturers.
I very strongly doubt it. There is absolutely no reason to assume this is deliberate. What could they possibly gain by doing that? We've all bought the game already.

There's really no need to turn this into a conspiracy.

immaorigins
12-14-2017, 05:48 AM
They can't fix that problem, because for ubisoft that isn't a problem. "Minimum game requirement is a processor with SSE4.2 instruction"

And where did you read that ? Did ubi**** gave you some special requirements ? Minimum game requirement was a processor i5-2400 or FX-6350 or equivalent to that, nowhere specifically mentioned about SSE instructions set and if you are telling me by saying i5-2400 has those sets and they were trying to hint at that then do NOTICE that even FX-6350 lacks some features that i5-2400 has. It wouldnt have been a problem, and I would have never looked at this game and wasted my money on this game if they stated GAME WONT EVEN RUN WITHOUT SSE. Seriously, how can you miss that ? Its something that simply stops you from even running the game, which is far worse than playing it with crappy fps.


Fair enough.

Look, I'm far from being a person who insists on playing everything at 60 FPS in 4K resolution, and I'm not a person who gets offended if textures are a bit blurry, and I honestly don't care about graphics a whole lot in general, but even for me this is well below what I'd tolerate. I really can't enjoy a game if playing it feels like swimming through treacle, and this does.

We're talking sub-30 FPS with graphics set to ultra-low here. If you don't mind, more power to you. But let's not overhype the workaround here.

It ran at 35-40 fps for me in low settings so it was more than playable here, I cant buy a new motherboard, CPU after paying for this game, especially when my current CPU is running all latest games at 60fps just fine.


I very strongly doubt it. There is absolutely no reason to assume this is deliberate. What could they possibly gain by doing that? We've all bought the game already.

There's really no need to turn this into a conspiracy.

There are some people who has cancerous minds and can deliberately do anything and yes they could possibly gain from hardware manufacturers because now there is no other way to play the game that I paid for. But I dont want to talk about that. This way or the other, they just ****ed up the method, I was playing this game just fine at 35fps until I got into update 1.10. And stupid UPLAY doesnt even let me run the game with old patch, says I need to go online and verify the files. Crappy uplay, steam is better, they let you do this.

Bartron123
12-14-2017, 07:54 AM
And where did you read that ? Did ubi**** gave you some special requirements ? Minimum game requirement was a processor i5-2400 or FX-6350 or equivalent to that, nowhere specifically mentioned about SSE instructions set and if you are telling me by saying i5-2400 has those sets and they were trying to hint at that then do NOTICE that even FX-6350 lacks some features that i5-2400 has. It wouldnt have been a problem, and I would have never looked at this game and wasted my money on this game if they stated GAME WONT EVEN RUN WITHOUT SSE. Seriously, how can you miss that ? Its something that simply stops you from even running the game, which is far worse than playing it with crappy fps.
Yeah, they told me that by phone and I told them to add information about SSE4.2 to requiments. They will think about that.


There are some people who has cancerous minds and can deliberately do anything and yes they could possibly gain from hardware manufacturers because now there is no other way to play the game that I paid for. But I dont want to talk about that. This way or the other, they just ****ed up the method, I was playing this game just fine at 35fps until I got into update 1.10. And stupid UPLAY doesnt even let me run the game with old patch, says I need to go online and verify the files. Crappy uplay, steam is better, they let you do this.
Chill out dude. Today or tomorrow I will call to ubisoft again and I will ask about downgrade option to 1.0.5 version. But if you have version 1.0.5 and uplay try update your game force, u can turn off updates by press right button on AC Origins picture at uplay library, select game options/game settings or something like that and disabled auto update game option.

plumifrons
12-14-2017, 09:13 AM
Let me just point out that many of us here, myself included, have talked to support about this when the game was released almost two months ago. (And I also have specifically pointed out they should add this information to the minimal requirements, which guess what, they didn't.) So they must be well aware of this, and have been for quite a long time – three patches back, if I remember correctly. If they haven't done anything about this yet, or even officially acknowledged it as a known issue, I don't really see a reason why to expect they would. Might still happen, but let's be realistic here.

I'm still annoyed, certainly, but I got burned and I will adjust my future purchases accordingly. That's about the extent of what I can do.

immaorigins
12-14-2017, 09:43 AM
Let me just point out that many of us here, myself included, have talked to support about this when the game was released almost two months ago. (And I also have specifically pointed out they should add this information to the minimal requirements, which guess what, they didn't.) So they must be well aware of this, and have been for quite a long time – three patches back, if I remember correctly. If they haven't done anything about this yet, or even officially acknowledged it as a known issue, I don't really see a reason why to expect they would. Might still happen, but let's be realistic here.

I'm still annoyed, certainly, but I got burned and I will adjust my future purchases accordingly. That's about the extent of what I can do.

Same here, wouldnt have been whining of all this if they had stated it in minimum requirements in the beginning, now I just have this game in my library for nothing. I really think having the option to downgrade to an older version is a must have, given that you must be forced into offline mode for playing with downgraded version. GOG offers this feature.


Yeah, they told me that by phone and I told them to add information about SSE4.2 to requiments. They will think about that.

"They will think about that" LOL, is that what those idiots said ? Yep, they will certainly "keep thinking" about it while more and more people are getting dragged into this scam with no refunds. Sorry mate, nothing against you, you were so helpful. Just tired of these people, crappy uplay and crappy service.

1) First attempt to run the game = failed due to SSE surprise.
2) Finally got into the game, only played 1 time with that workaround, was happy enough cause it was running at 35 fps fine..
3) Next morning = game fails to run due to UBI**** surprise v1.10.
4) An attempt to run on older version = Uplay kicks me back saying I need to verify files everytime in offline mode. No where left to run now lol. Played all AC's from 1-ACS but Origins xD ... stopped me in every way possible.

https://i.pinimg.com/236x/75/b4/e9/75b4e92e52b41bf5d4c742bdc7f061ff.jpg

Bartron123
12-14-2017, 04:43 PM
Same here, wouldnt have been whining of all this if they had stated it in minimum requirements in the beginning, now I just have this game in my library for nothing. I really think having the option to downgrade to an older version is a must have, given that you must be forced into offline mode for playing with downgraded version. GOG offers this feature.
I called and it's impossible. Support don't have options to gave us another than the latest version. So the last option is find version 1.0.5 at internet :/.

immaorigins
12-14-2017, 05:10 PM
I called and it's impossible. Support don't have options to gave us another than the latest version. So the last option is find version 1.0.5 at internet :/.

That isn't hard to find but still how does it works though ? Whenever I try to play with old files, uplay tells something is wrong and that I need to go online which basically stops me from playing with old files.

Bartron123
12-14-2017, 05:20 PM
That isn't hard to find but still how does it works though ? Whenever I try to play with old files, uplay tells something is wrong and that I need to go online which basically stops me from playing with old files.

Give me some time. I will test everything and make solution.

immaorigins
12-14-2017, 06:07 PM
Give me some time. I will test everything and make solution.

What kind of error do you get though ? For me, ACOrigins.exe goes upto 200MB~ around RAM usage with 25% cpu usage and then closes itself when in online. When offline, same happens but then UPLAY throws an error for going online at the end. Without the workaround, ACOrigins.exe crashes at around 7MB ram usage.

Bartron123
12-15-2017, 11:17 PM
I give up. I don't find way to back game to 1.0.5 version and run it at my workaround. Maybe at next patch.

immaorigins
12-16-2017, 01:45 PM
I give up. I don't find way to back game to 1.0.5 version and run it at my workaround. Maybe at next patch.

Its easy, but you must have Assassin's Creed Origins v1.05 in another folder. For example :-

If you have updated ACO (v1.10) here: C:\Games\Assassin's Creed Origins
then put ACO (v1.05) here: C:\Games\Assassin's Creed Origins 1.05

Start uplay, go to the folder and rename "Assassin's Creed Origins" to anything else and rename "Assassin's Creed Origins 1.05" to "Assassin's Creed Origins" so that Uplay starts the game from that folder. Now click on Play on uplay, game will start.

pakosspakoss
12-17-2017, 06:03 PM
Ubisoft,
pleas fix the problem with SSE 4.1, 4.2 support.
Many many players cant play this game.
Phenom II X6 is a a powerfull processor.
And samo players have SLI !!
Fix it Ubi,
it your shame !!!!!!

KmarkoPL
12-17-2017, 09:28 PM
Ubisoft,
pleas fix the problem with SSE 4.1, 4.2 support.
Many many players cant play this game.
Phenom II X6 is a a powerfull processor.
And samo players have SLI !!
Fix it Ubi,
it your shame !!!!!!

Not going to happen !!
Upgrade your ancient CPU


Hello CanZan,

Thank you for reaching Ubisoft Customer Support. My name is Manuel and I will be assisting you with your case.

I am sorry to bear these news, but your system is below the minimum system requirements for Assassin's Creed: Origins. Please see this link - http://blog.ubi.com/assassins-creed-...ents-revealed/ (http://blog.ubi.com/assassins-creed-origins-pc-specs-system-requirements-revealed/) - for reference.

I understand this was not the solution you were looking for and I want to apologize for the inconvenience caused and thank you for your comprehension and patience in this matter.

Please let me know if I can assist you with anything else as I will be here to help you if you need.

Kind regards,
Manuel
Ubisoft Customer Support.

TermiR125
12-18-2017, 04:52 PM
My Uplay is installed on H Drive asnd that is the same as ACO, been playing it for 57 hours and the latest update sadly made my C Drive run out of space so i had to Uninstall ACO and Uplay now its not working sadly for me.
PC Specs for Ubi workers
3970x
1080ti
C drive 120gb ssd
H drive 256gb ssd
16gb 2133 ram

TermiR125
12-18-2017, 07:31 PM
UPDATE!!!
I have managed to solve my issue, steps i took were as follows
1- uninstall ACO and Uplay
2- Riva Tuner Detection - None - Direct 3D Support - None
3- Reinstall Uplay and ACO
4- launch, splash screen will hang for aprox 2 mins and dissappear for aprox 30secs
Please note, i have tried on 2 different SSD and it failed on both, BUT it has infact worked on my HDD!!
Maybe just maybe its the SSD causing the issue.
PC Specs
3970x
1080ti
120gb Boot SSD (C) _ Original ACO Location - 57 hours gameplay on here, update ran out of space so the move was needed.
2tb Velociraptor Drive (D) - New ACO location
256gb Games SSD (H) - Faild ACO Location
4tb HDD (G) - Not tried
16gb 2133mhz RAM
Might be onto something here who knows.
Hope it helps out those who have yet to get it working

XxHunterHxX
12-20-2017, 10:03 AM
2 months since i preorderd the game and i still cant play it ! **** you ubisoft and your ****ty games i give up enjoy my money coz it will be the last you will ever ghet !

ai_ab
12-20-2017, 11:29 AM
2 months since i preorderd the game and i still cant play it ! **** you ubisoft and your ****ty games i give up enjoy my money coz it will be the last you will ever ghet !

Have you requested a refund? Someone has reported getting a refund:

After one week Ubisoft send me full refund. Paypal confimed this.