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View Full Version : Twitch prime reward claim issue



SlyGuy2021
10-22-2017, 04:15 PM
Im haveing trouble claiming my twitch prime gear. I am a twitch prime member and have connected my uplay and twitch but it keeps saying "Sorry you have to be a member to claim this loot."

Can anyone help?

Frankfan1968
10-22-2017, 06:41 PM
I'm having the same issue. Twitch Prime member, but can not claim my code.

Frankfan1968
10-22-2017, 06:48 PM
Figured it out. On the Ubisoft site go to account management and unlink your Twitch account.

Go back to TwitchTV and under Prime Loot click the "Step 1: Go to the following website here (https://southparkgame.ubisoft.com/twitchredeem)." under the South Park giveaway.

This will take you to Ubisoft where you can finish the process when you re-link.

HyruleBalverine
10-22-2017, 10:54 PM
Figured it out. On the Ubisoft site go to account management and unlink your Twitch account.

Go back to TwitchTV and under Prime Loot click the "Step 1: Go to the following website here (https://southparkgame.ubisoft.com/twitchredeem)." under the South Park giveaway.

This will take you to Ubisoft where you can finish the process when you re-link.




Thank you! I've been going rounds with support about this and they've been no help; basically just telling me to get prime and asking for verification that I have prime. I love that it's all because the link needed to be changed. Lol

MonkeySeeker
10-25-2017, 02:56 AM
I had this issue too.

I didn't unlink my Ubisoft & Twitch accounts though, all I did was log out of my Ubisoft account. Then I was able to click the connect with Twitch button and redeem it.