View Full Version : The Division - PTS Beta Email but no code...

10-10-2017, 04:30 PM

I just got my PTS-Invitation (The Division) today but unfortunately clicking on "get code" didn't work. After logging into my account on ubisoft I can only see the last Beta for Division. No working Beta is listed there.

Any ideas?

Thanks a lot and keep up the good work!

10-10-2017, 05:48 PM
Hey Daywalker,

Could you list your gamertag here?

At the moment, you need to contact Support (https://support.ubi.com) and let them know you've received your invite email but no code was included under your Account Settings.

10-10-2017, 07:23 PM
Same happened to me gamer tag jakefullen on Xbox one

10-12-2017, 02:41 PM
hi ive been a player since day 1 i would love to get an invite to the pts plz

10-12-2017, 06:10 PM
Yeah i got my invite too, accepted it, no code...gamertag TeAmBlAcKgUy7

10-12-2017, 06:20 PM
I have received the 1.8 pts invite confirmed the invite and have not received a code??? Gamer tag chadsoj

10-12-2017, 06:41 PM
Same isssue. Xbox Gamer Tag

SMG Vampire 814

10-12-2017, 06:45 PM
Same here, ASD Berrushi

and 3 other friends have the same problem

ASD Emilio
ASD ZeroDark
ASD Ruxx

10-12-2017, 06:53 PM
I got an invite to but no code

gt: sN Mundane

10-12-2017, 06:55 PM
No PTS code received despite confirmed PTS participation e-mail
XB`1 Gamer tag CoolheadedBrit

10-12-2017, 06:56 PM
Pretty sure its just to do with everyone accepting the invitation then waiting for the second email with the code so they don't have to generate more codes than they actually need to save time...

10-12-2017, 07:02 PM

10-12-2017, 07:02 PM
XB1 - Confirmed my participation at about 11:50 AM CST. Still no activation/key email.

GT - DeAdBoXsHoOtA24

10-12-2017, 07:05 PM
Same here: Got the invite, confirmed the email, but no key yet and can't find it on the Ubisoft account management page.

GT: FrostyRapp on XB1

10-12-2017, 07:12 PM
Hey guys, just follow Amper's recommendation

Get in contact with support, make sure to go into the live chat. They'll just need a picture copy of your email (Upload it to imgur or something like that) to confirm.

Got me key from them in about 3 minutes of chat.

10-12-2017, 07:13 PM
same here

GT Anoki thegrouch

10-12-2017, 07:33 PM
I have not got one either.
Xbox one GT - Hullfella

10-12-2017, 07:37 PM
Same here received the email, but no follow up email with my participation code
XboxOne: GT: TF Fendi

10-12-2017, 07:40 PM
Got the invite email, no code for xbox one

GT is around100bums

10-12-2017, 07:42 PM
To those having issues, try contacting UbiSupport..took me 3 minutes and they gave me my code....I was having the same issue after confirming my participation.

Now just waiting for the 43.31GB DL to finish , tfg for Fiber...lol good luck and have fun

10-12-2017, 07:44 PM
I did the same with contacting support, sent screen shots to but still waiting :( you have a link to which support method you took?

10-12-2017, 07:46 PM
I logged in via the browser, and started support chat...itís really much faster

10-12-2017, 07:50 PM
support chats down now however hopefully my case is still being delt with

10-12-2017, 07:52 PM
That sucks, must be based on volume of ppl, I think the two email part could be better in the future. Iím sure youíll get it resolved. I know you are as excited as I am to finally get the chance...after accidentally OPTING out of emails for 1st console pts

10-12-2017, 07:56 PM
Yeah I cant wait. I wasn't lucky enough the first time around however this time is just amazing to be accepted.
so cant wait to play :)

10-12-2017, 08:02 PM
So am I currently on live chat and I got my invite and confirmed it. Got the usual email saying code will be emailed, nothing! SO customer support are saying they are unable to confirm my invite!!!! so can not guarantee that I will be able to participate!!! Urm WHAT?

10-12-2017, 08:09 PM
Ok, so update, I kicked off and all of a sudden they found my code. So if anyone is having issues tell them to check with the division team as that what they did for me.

10-12-2017, 08:11 PM
can you post a link of how you code your code, ive been waiting 2 hours now

10-12-2017, 08:23 PM
[QUOTE=UbiAmper;12999689]Hey Daywalker,

Could you list your gamertag here?

At the moment, you need to contact Support (https://support.ubi.com) and let them know you've received your invite email but no code was included under your Account Settings.[/QUOTE

Cannot access chat
Xbox tag: Rainman724

10-12-2017, 08:33 PM
Contacted support, adn was told to wait for the email with the key.

10-12-2017, 08:52 PM
I got a code from support get ahold of em provide a picture of the email with your email and you should get a code I got mine installing the pts now

10-12-2017, 09:24 PM
I finally was given my key from support. Let the testing begin!

10-12-2017, 09:28 PM
Same here

Xbox gt: SUP PURPS

Not getting through at ubi support.

10-12-2017, 09:29 PM
Same here:Xbox 1 GT: Evan5338

10-12-2017, 09:40 PM
Did support chat got a code right away

10-12-2017, 10:12 PM
Same here, did support chat and got the code right away. I didn't have to include a sreenshot of the email, the support agent just looked into my account details then came back with the code. I used the code and I'm downloading the PTS now.

10-12-2017, 10:43 PM
Same happened to me today received the invite for 1.8 pts but no code in my Ubisoft or email gamer tag spallday85 BYOB

10-12-2017, 10:44 PM
GT is rock master 89

10-12-2017, 11:16 PM
Hi same thing got the invitation, but no code. Xbox Gamertag:Blankie

10-13-2017, 12:27 AM
Same, contacted support hours ago and chat never loaded. xb gt: ImKitting

EDIT - tried again and chat worked. support took care of it in a couple min. good on them!