View Full Version : My account it's been hacked and get a perma ban

07-15-2017, 03:01 AM
Hello, my name it's Juan, im from Argentina and i got A BIG TROUBLE

I received an email from Ubisoft giving me notice that my account had been banned, I was baffled by this situation because I did not play for almost 3 weeks, at the moment of receiving the mail I was traveling without possibility to enter my Uplay account, To my house and I open my account and I see that everything was and changed (Nickname) and deleted all my friends from the account, my original name is Juankurtis97 and the name which the hacker put is KiXs.DAD, please I do not know what to do, I received a PERMABAN for something I did not do, hacked my account and clearly used hacks on it and received a permanent penalty, I did not play for almost a month and to top it all I have no way to claim any, I need help please , I do not know how to solve this, somebody came to my account, I use hacks and I change my name by a false name, HELP!

One of my best friends play with me R6 and his nickname is Fexofe, he's one of the witnesses




07-15-2017, 04:24 AM
Hi KiXs.DAD,

I'm very sorry to hear this happened! For assistance with recovering your account and appealing your ban, please reach out to our team at support.ubi.com by clicking on "Contact Customer Support" at the bottom of the page. Our technical support team will be able to help you out from there. Phone contact information for your local team can be found here (http://ubi.li/ytyj6).