View Full Version : If you need to change console for the beta do it now

01-18-2017, 03:31 PM
I have had this issue since I signed up as soon as you could register for the betas and alphas. I picked Xbox one, but it registered PS4. I was accepted into the alpha and received a PS4 code which I couldn't use, contacted Ubi and they said there was nothing they could do.

This time I submitted another ticket and within 6 hours received a notification that my console preference has been changed for the beta from PS4 to Xbox one.

Amazing change from nothing Ubi could do to fixing the issue in a few hours. If you need to change your console for the beta I suggest you do it now. This is just a PSA for everyone who had an issue with this last time.

01-18-2017, 06:29 PM
how do i send a ticket? do you have a link please?

01-19-2017, 01:53 AM
For Honor Support (https://support.ubi.com/en-us/Games/4315) Here you go!

01-19-2017, 11:11 AM
I can confirm this. Tried switching platforms a few weeks ago and was told there was nothing they could do until the beta went live. Sent them an email yesterday after reading this and was told they can do it if i give them the following info.

-uplay name
-current platform
-desired platform
-psn id/gamertag (if applicable)

So just include those in your initial email to skip a step and youll be set. Hope this helps.