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TheFatherMind
12-26-2016, 12:14 PM
Just wanted to report a bug that has been bothering me. I do not see it in your known issues list.

Whenever someone joins the game or even comes in as a spectator.. often audio starts cutting out and the players voices robot making it impossible, for about 3 to 5 seconds to understand what people are saying. I would be happy to supply video of this if Ubi requests it. I have 20mbs/300mbs so I should be having NO audio issues.

B1TT13Z
12-31-2016, 02:48 AM
I have ran into this same problem and have had it sense the game came out. I use a Vive and al PSVR users sound like this to me. I have yet to run across anyone besides PSVR users so I'm not sure if its a cross platform issue or not.

Tuck._.
01-01-2017, 01:46 AM
The problem seems universal. Hopefully we will hear something after the holidays. This forums has been a ghost town but I guess that is because they all went on vacation after delivering the first critical patch.

TheFatherMind
01-13-2017, 11:42 PM
Oh no guys. the morons at Ubi say they coded it this way intentionally and that the problem is not theirs.. It is OURS!

Here is the ******** response they gave me in private when I asked them to add this to their issues..

Dillon A @ Ubisoft Support
January 05, 2017 6:20 AM

Hello there! Unfortunately connection is a 2 way street, so if the other players have a poor connection it could edit your own connection. Just to cover our bases I have gone ahead and attached some steps to make sure it isn't your connection. If you are receiving connection issues, start by testing your network connection with the following steps: 1. Start the PS4 console. 2. Open the [Settings] menu. 3. Select [Network]. 4. Select [Test Internet Connection]. If this test shows your connection as NAT type 3 then you most likely have some sort of interference within your connection to the online servers.....

And it goes on and on. Needless to say I already informed them that I have a 300mb connection AND I am a high level tech. They are also not paying attention as I informed them that this seems to happen only when someone is joining the game to view it or play in it. What the hell in NAT would be affected by that???

UbiCeeCee
01-18-2017, 12:25 AM
Hi Thefathermind, the break in audio is the game stabilizing the connection of all players so that they can have a seamless connection within an active game. Dillon is correct in saying that it could have been a connection issue, and this is always the first step to suggest in our troubleshooting. If you didn't start with your connection details, then that response was warranted including having you check your NAT type. Even with high speed connections, there could be settings adjusted that would effect what the NAT shows on the console.

NAT comes into play as that is what PlayStation uses to indicate your signal strength:
NAT Type 1 (Open) – You are either NOT behind a router/firewall OR you have already DMZ enabled. You shouldn’t run into any issues whilst gaming, but this may cause security issues.
NAT Type 2 (Moderate) –Your PS3/PS4 is connected properly and you shouldn’t run into any issues.
NAT Type 3 (Strict) – You may be able to connect to the PSN and perform downloads/updates other functions may not work as intended.

TheFatherMind
01-18-2017, 01:06 AM
Greetings UbiCeeCee,

I did start my case with "I have 20mbs/300mbs so I should be having NO audio issues.". I use LOTS of audio applications including VoIP phones with NO issues. I also notified you I was reporting a bug and not asking for technical advice. Now...

When the game starts this does happen some times. Fine.. But half way through the game when in the middle of a conversation everyone starts roboting and cutting out makes the game impossible to play. At first I thought it was random. But then I realized it was happening when someone would join the game just to wait in queue or if someone left while in the waiting time it would happen as someone was joining. I am STRUGGLING to report this as a bug. As it is my case got me NO WHERE. This is an AUDIO BASED game.. so for this to happen in the middle of a game basically says.. THE GAME IS BROKEN! It would be as if in an First Person Shooter suddenly no one could shoot for 10 seconds in the middle of the game.

I recently gave up on using my PS4 Pro as you were KILLING IT with your crash bug. So I bought the game for the HTC Vive (Not happy about having to buy a double license and I would love my money back). I have found this audio issue happens way less, if at all. I am still watching it as I have only been using it for a few days on the Vive. I would love to report what I find.. or supply you video from the PS4 Pro.. but at this point, based on my experience with your support, I am not sure anyone is even listening. Please keep in mind that this is coming from the CEO of a business that actually does Computer Support as our primary source of income. I am very technical and very customer service oriented...

TheFatherMind
01-18-2017, 01:26 AM
I want to clarify something...

I know I sound like kind of a jerk.. and I am sorry for that. I am bitter at Ubi because they release games before they are ready to be released. I have wondered why you do this.. I can only speculate that you desperate for cash. I am bitter because you have misrepresented games to me.. like WatchDogs 2. I am upset that your support is always so vague and does not follow through on its promises...

That aside...

I think you are all wonderful. And you have put out some great products.. as long as we give you the 6 to 8 months after release to finish it so we can purchase it as a functioning product. I think if you were up front with us about the games you are Pre-Releasing and more communicative on the major issues.. we would be a lot happier with you as a company.

Example.. I complained about the PS4 Pro crash... You simply closed the case. You should have left it open and notified me when you resolved it. As of today I have no way of knowing that this issue is resolved unless I go hunting to see if it is. I only suspect it was resolved because of a Users post to my complaint in a forum. You are PROGRAMMERS for goodness sake. You are like gods in the virtual world. You cannot build a simple system to notify people of updates and fixes? You cannot make your case tracking system do this?

This post is gold and could change how the public sees you. It could potentially make you a lot more money if you take it to hart. Please do...

Tuck._.
01-19-2017, 06:37 PM
The robotic and choppy audio happens to me on the Oculus Rift as well. I have used Ventrillo, Teamspeak, and other in game audio tools on other titles and never experience a loss of audio like this. Other programs have solid audio and it is definitely NOT my connection. There is a flaw or bug with how this game is processing or sending its audio to players. By the way, it only seems to happen to individuals and not universally... for example: if it was a single players connections then everyone would experience the same problem with a specific player.

If my connection was bad, when I spoke ALL players would have choppy audio from me, and all other players audio would be choppy. However, I often cannot understand anyone because the audio gets choppy, but I will say something while that audio is dropping out but everyone can still understand me just fine. Other times, someone will stand up and say... everything is choppy I can't hear anything you are all saying while he is crystal clear for us. Never does someone speak and come across choppy for the rest of the players, whereby everyone would say, "can you repeat that, your connection was bad." It just doesn't happen like that.

Ubisoft needs to figure this out. I love the game but I cannot fully endorse it with such a critical flaw. This game is wholly dependent upon the audio quality and frankly, it is pretty crappy right now. I seriously want to whisper something but can't rely upon quality audio often making the whisper take longer than necessary or having to go back a second or third time sometimes. That creates a suspicion or whatever when it was not intended. It is a result of a game bug.

Fix this.

TheFatherMind
01-24-2017, 03:28 AM
I have experienced this mostly on my PS4... however.. I do sometimes have it happen mildly on my Vive as well. As it happens 2 or 3 times a night on the I have now captured video if it happening on the PS4 and will upload it if Ubi requests me to. I would have supplied it in the ticket.. but they closed it and seem uninterested in solving this critical issue.

TheFatherMind
01-24-2017, 08:09 AM
I have INFORMATION... I have important INFORMATION....

So I just experienced the audio bug on my HTC Vive. It was about 10 seconds before the session ended. When the game cycled a new player joined that I knew... And I asked him at one point he joined.. He stated about 10 seconds before the last session ended.. and.. HE JOINED ON ME! Not sure if there is any connection there. But that seems like a critical thing to look into. Additionally at the time he joined everyone was talking and there were 7 people already in the game.

COULD WE PLEASE GET THIS ON THE KNOWN ISSUES LIST NOW???

robdot
01-27-2017, 06:08 PM
Hi Thefathermind, the break in audio is the game stabilizing the connection of all players so that they can have a seamless connection within an active game. Dillon is correct in saying that it could have been a connection issue, and this is always the first step to suggest in our troubleshooting. If you didn't start with your connection details, then that response was warranted including having you check your NAT type. Even with high speed connections, there could be settings adjusted that would effect what the NAT shows on the console.

NAT comes into play as that is what PlayStation uses to indicate your signal strength:
NAT Type 1 (Open) – You are either NOT behind a router/firewall OR you have already DMZ enabled. You shouldn’t run into any issues whilst gaming, but this may cause security issues.
NAT Type 2 (Moderate) –Your PS3/PS4 is connected properly and you shouldn’t run into any issues.
NAT Type 3 (Strict) – You may be able to connect to the PSN and perform downloads/updates other functions may not work as intended.

Hi Ceecee, there is an audio bug where spectators can be heard in games in progress, some people are using this bug to disrupt games.

I tried to start a new thread,but the forums said I needed to select a prefix,but wouldn't allow me to select a prefix.

TheFatherMind
01-27-2017, 11:26 PM
Hi Ceecee, there is an audio bug where spectators can be heard in games in progress, some people are using this bug to disrupt games.

I tried to start a new thread,but the forums said I needed to select a prefix,but wouldn't allow me to select a prefix.

Greetings robdot!

UbiCeeCee does not monitor the forums very closely. Could be days before this is seen. I suggest you create a trouble ticket as this is the proper procedure in the event of a bug.

Here is a link to the page as I have had trouble finding it myself in the past... https://support.ubi.com/en-US/Cases/Channel

TheFatherMind
01-28-2017, 03:10 AM
So while playing last night I observed and spoke to a number of people experiencing the audio bug when people joined on our game. It even happened to me a few times... Sometimes I get to say things.. "Hold on.. I am having trouble hearing you.. someone is joining!!" and then low and behold a second later that person appears!! I wish I could say I understand why you are ignoring this issue.. but I do not... Could someone at Ubi please explain to me what we need to do in order to force you to add this to your known issues list???

Tuck._.
01-31-2017, 04:29 PM
Sounds to me like Ubisoft is getting ready to "finish" the game and just abandon it. I wouldn't care if the fixed the horrendous glitching audio. Other applications and games NEVER have this god damn glitching voice audio bug. Don't feed us that crap that the game is "synchonizing" the audio / users. How about you do that without it losing all quality? What a thought. At least tell us if you didn't make enough money on the game to go back and fix it, or that you shifted all resources to Star Trek. Frankly, I'm not sure I can be convinced to buy Star Trek because you fail to properly fix a CRITICAL issue in this game.

Ubisoft do not forget the problems that AC Unity gave when it was broken and unfixed. Sales were not lost on that title but faith and lost sales in future titles too. Hell, this is the first Ubisoft game I've purchased since that miserable release and I am not impressed... again. I doubt I will be picking up Ghost Recon Wildlands, either if this is how you handle your software. Have you turned into just a cash grab style company, aka fraudsters.

TheFatherMind
01-31-2017, 11:29 PM
The thing is.. Werewolves within is literally the best game I have every played in my LIFE. It is VERY addicting. I see new people playing it every day. It has gotten no PR so it is going to take a while to gain *Steam* but it will... But not as long as it is broken. At this time I tell people how great it is.. and then, unfortunately, say, "But do not buy it now. Wait, as it has a terrible audio bug that will make you crazy and Ubi is trying to pretend it does not exist. Wait and see if they fix it first".

ulynx
06-21-2017, 02:49 PM
for the record:
on my PS4 this audio stuttering happens in Star Trek Bridge Crew too when someone enters the lobby. (same code, no surprise)
It's irritating but luckily it's only the lobby... kinda nothing compared to the other bugs in the game. :(

Unhappy to see how Ubisoft is treating the three VR games including the customers...
Guess we are only a small bunch of VR pioneers w/o a lobby. ;)

TheFatherMind
06-21-2017, 09:53 PM
I had to stop playing WW because of all the problems... Lets face it.. Ubi is a sh**y company who makes games that look good.. as long as you do not play them. They are a company that has too many disconnects in their support system with employees that clearly cannot read. They release their games too soon and unfinished. It makes me sad because they are SO CLOSE to being amazing... But they have clearly let their greed get in the way and we are the ones that suffer..