View Full Version : Known Issues

12-01-2016, 11:19 PM
Troubleshooting FAQs: PC (https://support.ubi.com/en-GB/faqs/000025522/Connection-Issue-in-Steep-on-PC) , PS4 (https://support.ubi.com/en-GB/faqs/000025521/Connection-Issue-in-Steep-on-Playstation-4) , XB1 (https://support.ubi.com/en-GB/faqs/000025520/I-am-experiencing-issues-with-online-features-of-Steep-on-Xbox-One-What-can-I-do)

Game crashes when player receives input from a Wacom DTK-1300 graphic tablet.

In Windows 10, Player will not receive any input from the in-game menu if his Xbox One controller is connected through Bluetooth.

The game crashes on Windows 10 when Windows Touch Keyboard is in use after 10 minutes.
Related FAQ (https://support.ubi.com/en-GB/faqs/000025744/Game-crashes-with-Windows-Touch-Keyboard)

PS2 Keyboard is not recognized in Windows 10.

Players can use a helicopter ticket to spawn on top of the air balloon to perform infinite tricks.
And that’s totally fine… We want to give players the opportunity to perform extraordinary things in the game. Enjoy! :)

Steep Credits Pack: Wrong Description
The description of the Steep Credits Pack from Ubisoft Club differs from the confirmation message players will receive after redeeming it.
Related FAQ (https://support.ubi.com/en-GB/faqs/000025738/Credit-Packs)

Missing “D-Pad Up” Graphic Asset
The graphic asset for the "D-Pad Up” button in the HUD, which triggers the ragdoll mode, is missing.

Ubisoft Club Action pop-up is displayed twice.
When players unlock their Ubisoft Club reward, they receive the same notification twice.

Scrolling zone on the Social page of the menu difficult to navigate.
In the Social page of the menu, player can’t scroll down to contacts list with the Right Stick unless the cursor is in that zone.

Changes in ski and snowboard from 3rd person to 1st person view.
Skis and snowboard will flicker from covered by snow to fully shown when switching into GoPro mode.

Floating riders.
Players opening the Mountain View while riding may appear as floating riders to other players in-game.

Smoke trail goes in the wrong direction when rewinding replay.
Players rewinding the replay of their wingsuit ride may see their smoke trail going in the wrong direction.

No progression update for connected players.
Players connected together may not be able to see each other’s progression in-game.
Workaround: Restart game to fix issue.

Players stuck in ragdoll mode in the air balloon.
Players who manually trigger ragdoll state in the air balloon won’t have the ability to select a sport.
Workaround: Players need to restart the game to fix this issue.

FPS Drop
The FPS will drop to as low as 19 when watching a character fall while in CO-OP replay.

Time of day can’t be changed after finishing a Mountain Story.
When a player starts a Mountain Story, they lose the ability to change the time of day, even after completing or stopping the Mountain Story.

[PS4], [XBOX ONE], [PC]
Player stuck under the ground/mountain when retrying a challenge
When player crashes on a rock and retries the challenge he gets stuck under the ground.
Player needs to go back to Mountain view and retry the challenge from there.