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View Full Version : Purchased the Game, Yet it still says that I have to buy it



Anal_Socket
11-13-2016, 11:01 PM
I recently bought Rainbow Six when it was on sale for 50% off on 11/11/2016 through the UPlay store. I saw that the game would not show up in my library, so I waited a while. I even double checked on my account and it says that the transaction did occur. 2 days later it still is not there and I am still trying to find a solution.
Proof of Purchase
http://imgur.com/gallery/gv1FQjT

BoltingSounds
11-14-2016, 12:52 AM
I checked the game outl; the purchase failed, but it still charged my acount.

Ubi-BrokenNinja
11-14-2016, 01:10 AM
I recently bought Rainbow Six when it was on sale for 50% off on 11/11/2016 through the UPlay store. I saw that the game would not show up in my library, so I waited a while. I even double checked on my account and it says that the transaction did occur. 2 days later it still is not there and I am still trying to find a solution.
Proof of Purchase
http://imgur.com/gallery/gv1FQjT



I checked the game outl; the purchase failed, but it still charged my acount.

Hey @BoltingSounds and @Anal_Socket,

Please check Uplay again and see if your purchase is showing up.

If not, please submit a support ticket as well to our customer support team HERE (https://support.ubi.com/en-US) so they can help resolve this for you.