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View Full Version : [Resolved] Free Alchemist DLC Unavailable on Uplay



LivinItUpInPhx
10-17-2016, 10:01 PM
Howdy.

I purchased the game via Uplay. When I click on DLC in the game's Uplay menu, it shows the Alchemist DLC with a "Buy now" button. When I click on it, Uplay switches to the Shop tab, but the DLC isn't there. So how does one activate the free Alchemist DLC within Uplay?

Thanks!

Ubi-Barbalatu
10-18-2016, 11:13 AM
Hi,

Do you still have the issue?

Regards,
Barbalatu

LivinItUpInPhx
10-18-2016, 02:12 PM
Thanks for the reply, but it's still not working. Click "Buy now", taken to Shop's main menu and that's it. No indication the DLC has been activated or anything. Go back to game's DLC section in Uplay and the "Buy now" button is still there.

Ubi-Barbalatu
10-19-2016, 12:48 PM
Hi,

Thank you. I have escalated the issue to the team. As soon as I have more details I will let you know.

Regards,
Barbalatu

Ubi-Barbalatu
10-19-2016, 01:07 PM
Hi,

The issue was resolved on our end, sorry for the inconvenienced caused. Please have another look and let me know if everything is okay on your side.

Regards,
Barbalatu

LivinItUpInPhx
10-19-2016, 02:58 PM
It now shows as owned and installed. Thank you for the rapid support!

Ubi-Barbalatu
10-19-2016, 03:50 PM
It now shows as owned and installed. Thank you for the rapid support!

Thank you for your confirmation. Enjoy the update :)

Regards,
Barbalatu