View Full Version : cant redeem my alpha code on ps4

10-08-2016, 09:22 AM
i got my alpha access key but when i try to redeem it on ps4, it says
The Prepaid Card code you entered is incorrect or is no longer valid

any ideas how to fix this?


10-08-2016, 11:34 AM
Hey Rikawa! Sorry that you're experiencing issues! Sorry it took me so long to respond. Can you confirm that you are typing it EXACTLY as it appears? They are case sensitive and can often cause issues if you're not doing it precisely as it shows. If you are, can you please head over to the Ubisoft Support system and file a ticket? They may be able to help you! Thank you!