View Full Version : bought ''pro league all gold set'', but content is not unlocked

10-03-2016, 03:47 PM
Dear R6S community,
I have just bought the Rainbow six siege ''pro league all gold sets'' one hour ago. Sadly the content has still not been unlocked for me unfortunately, even though I have restarted Uplay several times as well. When I go to the shop to the gold set it also shows ''YOU'VE ALREADY PURCHASED THIS PRODUCT. PLEASE CHECK IN GAME TO GET IT.'' So clearly I have bought it, i will also provide a screenshot of it.
I realy hope, that you guys will be able to tell me a fix or maybe the support will see this post and try to make it accessable.

thanks in advance,


10-03-2016, 08:00 PM
same problem..did you get them eventually?

10-03-2016, 08:25 PM
Hi guys! First try verifying your files (there are different ways of doing this for the Uplay (https://support.ubi.com/en-us/Faqs/000019000/Install-Uninstall-Verify-A-Game-in-Uplay) and Steam (https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335) versions). If this doesn't resolve the issue, please go to https://support.ubi.com to report seeing this issue. Log in and click Contact Customer Support to open a ticket. Thank you!

10-04-2016, 05:07 PM
same happened to me

10-04-2016, 05:27 PM
i verified the steam files but on uplay when i press properties on the game nothing comes up there is only one tab and it asks if i have a test version

10-05-2016, 04:47 PM
Hello. It says ''you've already purchased this product. please check ingame to get it''... I've been waiting for hours what should i do pls reply to my message pls... I am really upset!!:mad: