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Ubi-Barbalatu
08-30-2016, 04:51 PM
Hey Champions,

In this thread you will find all current known issues and also find some information on what the team is currently working on. We will update the thread over time, so make sure to keep an eye on it.


Virus applications: Can't install or start the game -> Malware reports - under investigation & workaround available

Blackscreen: Blackscreen upon launch - under investigation & workaround available





If you have any issues with the game,
you can report them in the bug section of the forums (http://forums.ubi.com/forumdisplay.php/1196) or contact our customer support team (https://support.ubi.com) directly.

Make sure to check out the frequently asked question (http://forums.ubi.com/showthread.php/1486869).


Regards,
Your CoA-Team

Ubi-Barbalatu
08-31-2016, 10:59 AM
UNDER INVESTIGATION - Workaround available


Issue: Can't install or start the game - various virus applications report "Malware detected"


Description: While launching or trying to launch the game various virus applications report 'Malware detected'. Players are therefore not able to launch or install the game.


Workaround: Adding the file CoA1.bin as an exception should help the players to launch and install the game.


Support websites of antivirus applications provide step by step guides how to whitelist programms/files.

The team is working on a solution for this issue.

Ubi-Barbalatu
08-31-2016, 11:22 AM
UNDER INVESTIGATION - Workaround available


Issue: Blackscreen upon launch


Description: Some players experience a black screen while launching the game


Workarounds: At the moment we have three different workarounds for you, which should all have the same effect:


Pressing “ESC” to skip the intro video, as the issue is caused by the video being rendered in a wrong resolution.
Pressing “ALT” + “ENTER” to change to windowed mode
Go to Documents -> CoA -> game.config and change the following settings
Changed Fullscreen = 1 to 0
Changed Borderless = 0 to 1
Changed Maximized = 0 to 1


The team is currently working on a patch to permanent fix the issue.