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View Full Version : Random Crash to Desktop in Demo



kahless1532
08-24-2016, 02:34 AM
Getting a random crash to desktop playing the demo. Sometimes it during the initial game launch, other times its during gameplay.

MSInfo

OS Name Microsoft Windows 10 Home
Version 10.0.10586 Build 10586
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name JUGGERNAUT
System Manufacturer MSI
System Model MS-7693
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V22.4, 12/21/2015
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer MSI
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.10586.420"
User Name JUGGERNAUT\D-Elson
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 12.8 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 28.4 GB
Page File Space 16.0 GB
Page File D:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

Ubi-Barbalatu
08-25-2016, 09:36 AM
Hey kahless1532,

Could you please submit a ticket via https://support.ubi.com with your DxDiag und MsInfo attached. Our team can then have a more specific look into your issue.

Regards,
Barbalatu

TheGEC
09-03-2016, 07:25 PM
HI
I have been getting the same issue, the demo just crashes to desktop at random time. Never gotten thru demo. Below system video info.


NVIDIA System Information report created on: 09/03/2016 14:21:39
System name: GRAYLON-PC

[Display]
Operating System: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 760
Driver version: 372.70
Direct3D API version: 12
Direct3D feature level: 11_0
CUDA Cores: 1152
Core clock: 980 MHz
Memory data rate: 6008 MHz
Memory interface: 256-bit
Memory bandwidth: 192.26 GB/s
Total available graphics memory: 12256 MB
Dedicated video memory: 4096 MB GDDR5
System video memory: 0 MB
Shared system memory: 8160 MB
Video BIOS version: 80.04.BF.00.60
IRQ: Not used
Bus: PCI Express x16 Gen3
Device Id: 10DE 1187 27663842
Part Number: 2004 0010
[Components]
NvGFTrayPluginr.dll 2.11.4.0 NVIDIA GeForce Experience
NvGFTrayPlugin.dll 2.11.4.0 NVIDIA GeForce Experience
nvui.dll 8.17.13.7270 NVIDIA User Experience Driver Component
nvxdsync.exe 8.17.13.7270 NVIDIA User Experience Driver Component
nvxdplcy.dll 8.17.13.7270 NVIDIA User Experience Driver Component
nvxdbat.dll 8.17.13.7270 NVIDIA User Experience Driver Component
nvxdapix.dll 8.17.13.7270 NVIDIA User Experience Driver Component
NVCPL.DLL 8.17.13.7270 NVIDIA User Experience Driver Component
nvCplUIR.dll 8.1.920.0 NVIDIA Control Panel
nvCplUI.exe 8.1.920.0 NVIDIA Control Panel
nvWSSR.dll 6.14.13.7270 NVIDIA Workstation Server
nvWSS.dll 6.14.13.7270 NVIDIA Workstation Server
nvViTvSR.dll 6.14.13.7270 NVIDIA Video Server
nvViTvS.dll 6.14.13.7270 NVIDIA Video Server
nvLicensingS.dll 6.14.13.7270 NVIDIA Licensing Server
NVSTVIEW.EXE 7.17.13.7270 NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE 7.17.13.7270 NVIDIA 3D Vision Test Application
NVSTRES.DLL 7.17.13.7270 NVIDIA 3D Vision Module
nvDispSR.dll 6.14.13.7270 NVIDIA Display Server
NVMCTRAY.DLL 8.17.13.7270 NVIDIA Media Center Library
nvDispS.dll 6.14.13.7270 NVIDIA Display Server
PhysX 09.16.0318 NVIDIA PhysX
NVCUDA.DLL 6.14.13.7270 NVIDIA CUDA 8.0.0 driver
nvGameSR.dll 6.14.13.7270 NVIDIA 3D Settings Server
nvGameS.dll 6.14.13.7270 NVIDIA 3D Settings Server

Ubi-Cerisino
09-08-2016, 10:31 AM
Hello TheGEC,

could you please open a support ticket (https://support.ubi.com/en-GB)?
Our tech experts can have a closer look then.

Thank you very much.
Cerisino