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SlayerJai
08-22-2016, 08:48 AM
As the title says i try to use the helix points i received from ubisoft account (401 left) and it reduces it to 0 and says i don't have enough so i thought what happens if i try to buy helix credits and i get that error.
any ideas?
Assassins creed syndicate.

Black_Widow9
08-22-2016, 11:29 PM
Hello and welcome to the Forums,

I would definitely suggest getting in touch with our Support team so they can assist you.
https://support.ubi.com (https://support.ubi.com/)

Thanks

Grinding_Poison
01-21-2020, 05:17 AM
Having the same issue and error code.

Purchased helix credits. Lost existing credits and new credits not available.

Same error code
0xb5140006

Anyone have a way to resolve this.

My modem and router are working properly.
Xbox is working properly.
Other games work online and purchases work properly.

UbiCosmos
01-22-2020, 12:28 AM
Having the same issue and error code.

Purchased helix credits. Lost existing credits and new credits not available.

Same error code
0xb5140006

Anyone have a way to resolve this.

My modem and router are working properly.
Xbox is working properly.
Other games work online and purchases work properly.

Hey there Grinding_Poison,

Welcome to the forums! Please contact our Support Team (https://support.ubisoft.com/en-US) directly with the details so that our team can help you with this.

Thank you.