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Zurgery
06-18-2016, 05:49 PM
I would like to get a refund for "TRIALS OF THE BLOOD DRAGON".

I have through Uplay support on 14/06/2016 @ 15:13 however I have still had no reply.
I have around 5 minutes of game play on it.

Thanks.

UbiChrisMANG
06-18-2016, 07:34 PM
I'm afraid that we cannot issue refunds through the forums as we do not have access to your account purchases. This link has all of the information you need in order to request a refund.

https://support.ubi.com/en-US/Faqs/000024857/Returns-Cancellations

You mentioned you had already contacted Support, if you did it using one of the methods described in this link than the only thing to do from here is to wait for them to reply to the Ticket.

If you contacted them through another method I would recommend following the instructions in this link. They are the official method in which to request a refund and there is also a phone number you can call in the "How do I request a refund" section.

En0-
06-20-2016, 09:33 AM
Moved the thread to support

Zurgery
06-20-2016, 07:57 PM
I have contacted support through the correct method however I still have NOT received a response.

En0-
06-21-2016, 03:41 PM
Hi Zurgery,

I just discuss with the customer support team, you should have an answer tomorrow morning.

Cheers,