View Full Version : Problem about downloading

04-25-2016, 09:46 PM
Hye everyone,

I have a problem about the downloading. I bought the game on a shop and not on the internet first.
I correctly install the game, I correctly download the game on Uplay. But the problem is that when I finish this two step and I click on play, Uplay can't find the file with the data. He told me that if I change the location of the game I have to say the new way of access or try to reinstall the game. The file is at the good emplacement and I have reinstall the game already twice so I have no idee where do the problem come from?

This is the way of access to the file :
C:/Program Files/Ubisoft/Ubisoft Game Launcher/games/Might and Magic Heroes VII/

Maybe do I send the wrong file?

Need your help and sorry for my english cause I'm french.


04-26-2016, 09:49 AM
Hi kayzan46 and welcome to the forums,

Please try verifying your files;

1. In the Uplay client, click on Games
2. Click on the game you wish to verify the files for. Click on the Properties and choose Verify files.
3. Uplay will then begin the process of checking your files

If this error persists, please open a ticket with our Support Team https://support.ubi.com including a DxDiag report and MS info.

Kind Regards