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UWS.Comrade
03-08-2016, 11:46 AM
Same issue that I reported in the open beta mega thread of random crashes is still occurring. Random game close with no error code. Simply just closes.

I can usually get an hour or so without a crash in PvE. Got worse as crashes continued to where I would start crashing every 5-10min. Wen't so far as to finally break the Division.exe somehow and told me it got corrupted and wouldn't launch until I had verified files again.

MSI R9 390 (temps fine besides game constnatly going from 100% usage for a few mins, then dips to 5-10% then back to 100 and continues back and forward)
i7 4770 @ 4.0ghz
12gb DDR3 RAM
125gb SSD
ASUS Xonar DX Audio Card


ONLY POST IF YOU CRASH TO DESKTOP OR SIMILAR WITH USUALLY NO ERROR CODE NOR ANY INDICATION THE GAME IS ABOUT TO CRASH (MEANING, EVERYTHING IS PLAYING FINE UNTIL THE RANDOM CRASH). PROVIDE PC SPECS.


Devs
1) We're not getting any error codes.
2) MSINFO provides no crash data
3) Event Viewer shows no crash data
4) We've tried the solutions on the "crash" pinned thread.

ATTENTION EVERYONE

Please go here:

https://support.ubi.com/en-US/AskQuestion

And link support this thread and DEMAND they forward it to the developers. If we can get even 20 people to send similar messages with this link we might have a chance of support forwarding.

UWS.Comrade
03-08-2016, 10:34 PM
Anyone else having the same issue. I know there was a mega thread on open beta with constant crashing/minimizing with no errors.

totallynotzGrav
03-08-2016, 10:43 PM
I am.

UWS.Comrade
03-09-2016, 12:20 AM
I am.

Can you post your specs? Does game just simply minimize/crash for you? Mine doesn't freeze up or black screen, it essentially is just a straight crash to desktop with no error.

Xsirr
03-09-2016, 01:16 AM
mine has the same problem it crashes after 30/50 min it last longer if i play on medium settings T.T

TheJBlaze
03-09-2016, 01:28 AM
This is similar to my problem. The sound glitches and then I get a notification that my display driver has crashed and then the game eventually closes. Sometimes it locks up my computer and I'm forced to reboot. There's no error code. I get anywhere from 2 minutes to about an hour. I really wish Ubi would at least acknowledge the problem and give an estimate of the fix time.

ozarrian
03-09-2016, 01:30 AM
I get the same. Maybe 15-20 minutes then it crashes to desktop or it will crash my home computer. Never had in issue in the Beta but now with the full game. Doesn't do it to another game. Temps and everything are find. Just crashes. I raged quite after about an hour and 4-5 crashes

MB:Maximus VII Hero
CPU: i7 4790-k
GPU: GTX980 SC
RAM: 16GB

totallynotzGrav
03-09-2016, 01:41 AM
Can you post your specs? Does game just simply minimize/crash for you? Mine doesn't freeze up or black screen, it essentially is just a straight crash to desktop with no error.

You can view my stuff here man, http://forums.ubi.com/showthread.php/1402731-Crashing-as-soon-as-I-press-Play

NPN2248
03-09-2016, 01:45 AM
Anyone else having the same issue. I know there was a mega thread on open beta with constant crashing/minimizing with no errors.

hi im having the same issue but never got to play the game at all, black screen then crash.... this was the same thing on closed and open beta.

cpu3960x @4500
ram32gig@2100
gpu780 ZOTAC AMP stock
windows 7 64bit

soccer06
03-09-2016, 01:58 AM
Same issue here (had the same issue during the open beta).

My specs are:

i5 4590
8GB RAM
GTX770
WIN 8.0 64bit

altair1194
03-09-2016, 02:26 AM
Same issue. Can play for 20-30 minutes, then the game crashes without an error message. I had the same problem during the open beta but not the closed one.

i7-5930K @ 3.50GHz
GTX Titan X 3-Way SLI
16GB RAM

UWS.Comrade
03-09-2016, 03:22 AM
Thanks for the input guys.

Please only post if you get NO error messages.

As the last mega thread during beta showed, this isn't AMD or Nvidia specific, so something is going on and I've yet to pinpoint it.

Is anyone using a sound card instead of onboard and if so, which one?

JackalM84
03-09-2016, 03:33 AM
Thanks for the input guys.

Please only post if you get NO error messages.

As the last mega thread during beta showed, this isn't AMD or Nvidia specific, so something is going on and I've yet to pinpoint it.

Is anyone using a sound card instead of onboard and if so, which one?

I have the same issue. Both beta's and now the final release. Random crashes with no error messages. Other games work fine. Factory defaulted graphics cards.

Driver: Nvidia 364.47
Graphics: 2 Gigabyte 970 G1's in SLI
Motherboard: Z97 Gaming M

soccer06
03-09-2016, 03:44 AM
Just wanted to let you guys know that I managed to play without any crashes for the past couple of hours.

What I did was go to Documents\My Games\Tom Clancy's The Division and I deleted all of the config (.cfg) files. There's about 6 of them. Then I started the game up and was able to play without any crashes (I kept crashing right after the intro movie when your character gets up from the crouched position).

UWS.Comrade
03-09-2016, 09:30 AM
I'm about done with this game. This is unreal. Just like beta, it's WORSE in the Darkzone. I'm crashing every 5-10min in DZ. No error, no hardware issues showing any issues. Any other game, fine. Witcher 3, Eve Online, Guild Wars 2, Battlefield 4, on it goes...no issues.


Besides the crashing getting worse, it's now made it so games starts up slower now and sits on black screen for few seconds before the "warning" label.

Latest crash caused me to get an Division.exe is corrupted or manipulated message when launching. After verifying it launched. Something is seriously wrong.

NPN2248
03-09-2016, 08:10 PM
any fix yet? my experience with this game is so negative its actually bad for you're helth

UWS.Comrade
03-09-2016, 08:25 PM
any fix yet? my experience with this game is so negative its actually bad for you're helth

Yep, I feel you. Running an R9 390 with this issue and my friend has a card the game tells him isn't even up to par to run the game and hasn't crashed once. lol.

I've had this since closed beta and I'm stunned because I can't figure out what the problem is. Nor did I see a remedy on the giant crash thread during open beta.

Punkrulz24
03-09-2016, 08:40 PM
I have this same exact issue.

System:
OS - Windows 10 x64
CPU - Intel i5-2500k 3.3ghz
Motherboard - Gigabyte GA-Z68XP-UD3
PSU - Corsair TX650
Memory - 2x4gb Corsair Vengeance DDR3 1600
Video - MSI GeForce GTX 970

Symptoms:
- Random crashing, doesn't matter if 5 minutes or 30.
- 95% of the time it crashes entire desktop, have to restart. 5% crashes to desktop.
- Temperatures appear normal up to crash.
- Memory usage high but within limit up to crash.
- Game performs fine, no degradation before crash.

Game. Unplayable.

Wisgary
03-09-2016, 08:42 PM
Same deal. I'll post my specs when I get home but right now it crashes within 5-30 minutes guaranteed.

UWS.Comrade
03-09-2016, 09:07 PM
I have this same exact issue.

System:
OS - Windows 10 x64
CPU - Intel i5-2500k 3.3ghz
Motherboard - Gigabyte GA-Z68XP-UD3
PSU - Corsair TX650
Memory - 2x4gb Corsair Vengeance DDR3 1600
Video - MSI GeForce GTX 970

Symptoms:
- Random crashing, doesn't matter if 5 minutes or 30.
- 95% of the time it crashes entire desktop, have to restart. 5% crashes to desktop.
- Temperatures appear normal up to crash.
- Memory usage high but within limit up to crash.
- Game performs fine, no degradation before crash.

Game. Unplayable.

Are you using an Audio card?


Same deal. I'll post my specs when I get home but right now it crashes within 5-30 minutes guaranteed.

Thank you!

Thug_b3e
03-09-2016, 09:07 PM
Same here!

I'm crashing and it rly depends on which driver I do use. Nvidias driver version 364.51 causes crashes every 5-10 minuts w/o any error. But with 364.47 it crashes once in the hour. The game is poorly optimized and bounded with bad drivers makes me butt hurt :P I wish i had money and power (like putin does lol) to kick someone's *** for this. But as I'm a poor customer who cares if whine here...

###############HARDWARE#################
Mobo: ASUS MAXIMUS FORMULA V
Mem: G.Skill F3-2400C10 GTX 8GB
CPU: Intel i7 3770K @ 4.8 GHz Stable (5.0 GHz heavy bench)
GPU: ASUS NVIDIA GTX 780 (SLI)
Case: Corsair 750D
PSU: Corsair 1000W
Water: EK
Mouse: Razer Mamba 2015
Key: Razer Orbweaver
Pad: Razer Manticor
Skates: Hyperglide
Monitor: ASUS ROG SWIFT - 1440p 144Hz
################THE-END####################

Algnosis
03-09-2016, 09:18 PM
This has been happening to me too. I would say its about 25% of the time. I get a black screen crash. All drivers are up to date.

Specs:

i7 4790k
16GB RAM
GTX 970 (2 in Sli)
Windows 10 (Kill me now)

UWS.Comrade
03-09-2016, 09:20 PM
A lot of diverse hardware with similar crashes to desktop with nothing seemingly wrong while we play. Performance seems to be fine and then a crash/close of the game. Seems Nvidia and AMD are both affected the same, so I'm really at a loss here.

At one point I played for an hour and half in PvE area. Then I crashed every 5-10min in Darkzone, then back in PvE area I crashed every 5-10 minutes as well. Will update after I try today.

Thug_b3e
03-09-2016, 09:27 PM
A lot of diverse hardware with similar crashes to desktop with nothing seemingly wrong while we play. Performance seems to be fine and then a crash/close of the game. Seems Nvidia and AMD are both affected the same, so I'm really at a loss here.

At one point I played for an hour and half in PvE area. Then I crashed every 5-10min in Darkzone, then back in PvE area I crashed every 5-10 minutes as well. Will update after I try today.

So they seems to be avare of the problem cuz i bet they had received quite a lot crash reports. I guess its major memory leak as usual :)

baadz2
03-09-2016, 09:31 PM
Motherboard: ASUS Z97-A
CPU: Intel i5-4690K 4 x 3.60GHz
GPU: ASUS STRIX GTX 970 Direct CU 2 OC 4GD5
RAM: G.Skill Ripjaws 2133 MHz 2x4GB
OS: Windows 10 64 bit

LhuanDula
03-09-2016, 09:37 PM
Same here, here's my specs:

Motherboard: Asus maximus V
CPU: i5-3570K @4.4Ghz
Ram: 32Go corsair vengenace @1833Mhz
GPU: SLI GTX670
Win10

Punkrulz24
03-09-2016, 09:47 PM
Are you using an Audio card?



Thank you!

Sorry! Knew I was forgetting something. Nope, I'm using on board audio.

PhobetorXVII
03-09-2016, 10:21 PM
I got same problem but at the beggining of the game had very frequent random crashes and a few BSODS now game crashes alot less I can even play 30 minutes without crash I have overclocked my card by 100mhz core and memory dont know if that helped or not

UWS.Comrade
03-09-2016, 10:44 PM
Those having problems do your best to keep this bumped as we're paying for a product that we can't use fully and we really need support to work with us to figure out what is wrong.

PhobetorXVII
03-09-2016, 11:03 PM
I also having some random crashes with rainbow six siege but the division crashes were much more frequent followed by bsods and complete pc freeze which never happens in rainbow six

Dcups
03-09-2016, 11:31 PM
I am also experiencing the crash to desktop every 5-15 minutes with no error code, the game plays perfect up until it just closes and disappears with no warning. I did not have this problem in Closed Beta, I did have this problem in Open Beta, and again now at release. I have tried nearly every combination of fix I can think of which all lead to some kind of crash to desktop. My PC specs are:

Operating System: Windows 10
CPU: 5820K
GPU: GTX 970 mild factory OC
RAM: 32GB DDR4

Edit: I have even tried a fresh OS install with full updates and ONLY installing the graphics card driver and game with the same results. I think that's about as sterile of an environment as you can get I would love to hear something from Ubisoft because this is a serious issue that should not have made it past Open Beta and it is NOT the fault of our hardware, I can play/use ANY of my other intensive software with zero issues. I understand this issue may take time to fix but I cringe when we get generic "did you try restarting?" BS responses. You have my money and I have nothing in return.

daw00
03-09-2016, 11:51 PM
Same problem with random crashes on my end as well, nothing in event viewer though. My PC specs are:

Operating System: Windows 10
CPU: i5 3450
GPU: GTX 970 Asus Strix
RAM: 16GB DDR3

Blixen
03-10-2016, 12:04 AM
Same here game freeze i have to close it on the task manager and reboot the pc. Maybe nothing but guys who play in medium graphic setting its maybe nothing but i saw a few post playing in medium so just asking

UWS.Comrade
03-10-2016, 12:05 AM
I also having some random crashes with rainbow six siege but the division crashes were much more frequent followed by bsods and complete pc freeze which never happens in rainbow six

I had a once and awhile R6 crash too now that I think about it. Nothing compared to Division like you said. I also had a BSOD once during open beta after the crash but not since. Definitely something wonky with this game currently but why some are affected and others not is frustrating.

BrutalMaz
03-10-2016, 12:18 AM
Same issue
Windows 7 professional 64bit
i74790k
GTX 770
Asus 797-AR mobo
16gb of 2400 mhz corsair vengeance

I get 20-30 mins of a gameplay before the game freezes and the only way to close it is to ctrl+alt+del and end the game and then it crashes.

I have done the following
reinstalled game
reinstalled older and newer beta drivers
verified game files
deleted config file
increased all my fan speeds to make sure Im not over heating
game installed to C drive with OS and I have 40gb of space available.
disabled all boot up programs minus my antivirus and tried the game then
lowered graphics to as low as you can

Now once it crashes I have to reboot the pc because if I launch the game again it just freezes at the first screen where it talks about flashing lights and stuff (health warnings)

I dont get it.. Ubisoft this is pathetic if this was happening in beta (played xbox beta but I bought for pc)

NPN2248
03-10-2016, 12:43 AM
it's my first play for 1h+ no issues
after checking i got no Faulting module's in windows error report.
here's what i did ; i reinstall all C++ only "no update to DirectX" from this thread http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division
then Verified Files from game Properties and went to services and Applications and tuned on "Workstation"<---this advice was on other thread thx for him,
in case some one need to check press start then right click computer, then manage,services and Applications, scroll down to the end, hope it will help
hopefully i can get back to the game with no issue's :D

Whoopass329
03-10-2016, 12:44 AM
I have been having this same issue but I can't even get though the startup video. I have gotten to the point of making a character then I crash with no error codes or anything just a black screen. Then a restart.

I have done the following
reinstalled game
reinstalled older and newer nvida drivers and even tried the beta driver.
verified game files
deleted config files
lowered graphics to as low as you can
changed monitors from a Dell 32' using DP to a Dell 24' with a DVI cable.

I have a Dell xps730i
intel i7-920
16gig memory
Windows 7 Ult 64bit

BrutalMaz
03-10-2016, 01:08 AM
it's my first play for 1h+ no issues
after checking i got no Faulting module's in windows error report.
here's what i did ; i reinstall all C++ only "no update to DirectX" from this thread http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division
then Verified Files from game Properties and went to services and Applications and tuned on "Workstation"<---this advice was on other thread thx for him,
in case some one need to check press start then right click computer, then manage,services and Applications, scroll down to the end, hope it will help
hopefully i can get back to the game with no issue's :D


what do you mean went to services and applications and turned on Workstation

UWS.Comrade
03-10-2016, 01:24 AM
Update:

Installed newest AMD drivers released today. Installed Microsoft Visual C++ 2015 and Direct X from ubi link. Turned off all background applications besides MSI afterburner, Logitech mouse software and Kaspersky Internet Suite.

As bare minimum as I can go. Still crash every 10min now. Originally at launch I could go an hour or so, then continued to degrade to the point of last night/today with constant crashes. Absolutely ridiculous.

Ubisoft your "Crash thread" that is locked is not sufficient. We need support here, what do we need to give. Nothing shows in event viewer. What do need to provide, this is affecting people who paid money for a product they can't use.

UWS.Comrade
03-10-2016, 02:27 AM
bump

Kennian
03-10-2016, 02:53 AM
I5-2500k, gtx 770, 16 gig ddr3. Crashes at random inside 5 minutes without warning.

annoying as hell

AlexKill72
03-10-2016, 03:04 AM
Same problem,I can play The Division but in few minutes the game freezing/crashing same problem in the Open Beta :(

My configuration:
CPU: AMD FX 9590 (no overclock)
Motherboard: Asus SABERTOOTH 990FX R2.0 (Last Bios)
GPU: 2x Asus GeForce GTX 970 Strix
Ram: 32Mb DDR3
OS: Windows 10 Pro 64Bit (Last version)
Nvidia DRV: 364.51 (Beta)

UWS.Comrade
03-10-2016, 03:09 AM
I know it sucks guys, but thanks for coming here to post specs. and confirm the same issue.

Please tell anyone you know to come here and do the same. We need to keep this thread active and show this isn't just a few people.

JNovstre
03-10-2016, 03:16 AM
Same problem,

GTX 660 with I5 2500k,

Crashes after only about 2 mins in game, cant get out of the first area. I've tried all the potential fixes including some user suggestions.

I paid $90 Canadian for this game, and thats an absurd amount of money for this kind of crap. Hoping for a fix soon, and if none I hope I can get some sort of refund because at this point the game is unplayable.

Sp3nceR
03-10-2016, 03:26 AM
I had the same issue until earlier today, had to turn down my 3770k turbo to default (4.5GHz -> 3.9GHz) and now I have had the game on for 8 hours without issues. Which seems really weird imo but it worked. I tried installing Windows 7 instead of 10 on another drive just to test but same issues until now. GLHF boys!

FunkyWins
03-10-2016, 04:28 AM
Also crashing without error, black screen full freeze. Can't CTRL ALT delete out, have to power cycle PC. The crash seems to happen at the beginning of combat from what I can tell.

i7-4790k
GTX 770

Using 362.00 Drivers


edit: I've obviously tried the troubleshooting steps from http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division.
edit2: So one of the force PC restarts ended up bricking my network adapter. GG

Virin1a
03-10-2016, 04:50 AM
Same problem - improved by turning down graphics to medium, but still crashes every 10-30 minutes. All suggestions in crash sticky tried to no success. Problem has been happening since closed beta and through three different NVIDIA drivers. FIX!!

4770k
GTX 970
MSI 87pro
16gb 2400mhz RAM
Windows 10 Home 64bit
All updated drivers
Everything factory clock

STR8_AN94BALLER
03-10-2016, 05:13 AM
Try fix: http://forums.ubi.com/showthread.php/1404183-Start-the-workstation-service-if-you-can-t-start-the-game

Virin1a
03-10-2016, 05:46 AM
Try fix: http://forums.ubi.com/showthread.php/1404183-Start-the-workstation-service-if-you-can-t-start-the-game

That's a clever fix, but it is for a different problem. I think we are all able start the game, it's just we crash once we are in. ANNOYING!!!

BrutalMaz
03-10-2016, 06:04 AM
Went back to nvidia driver 361.91 still no fix

Wisgary
03-10-2016, 06:08 AM
EVGA Geforce GTX 980 SC
ASUS Z170 Pro Gaming
Intel i7-6700k
16 GB RAM
Windows 10, all updated drivers, all suggestions from crash thread followed.

I crash anywhere from 2 - 30 minutes into a game session. Always at completely inopportune times that make me have to walk a lot or redo stuff. Sucks.

STR8_AN94BALLER
03-10-2016, 06:17 AM
Uninstall nvidia driver through revo uninstaller and delete all files when presented

Download DDU and new beta nvidia driver

Reboot safe mode, use DDU

Reboot normal, install nvidia driver (custom -> clean install [don't install hd audio driver or 3d if you don't use sound over hdmi])

Should be OK

UWS.Comrade
03-10-2016, 06:34 AM
Uninstall nvidia driver through revo uninstaller and delete all files when presented

Download DDU and new beta nvidia driver

Reboot safe mode, use DDU

Reboot normal, install nvidia driver (custom -> clean install [don't install hd audio driver or 3d if you don't use sound over hdmi])

Should be OK

This doesn't seem to be a driver issue. AMD/Nvidia are both reporting here.



Updated on my end, I lasted longer than usual, good solid hour in PvE and tried to quick travel and instantly crashed. There are certain triggers sometimes I feel. Other times it's just random running or shooting, so who knows.

Having at least a CM or dev at least ACKNOWLEDGE they know this thread is here and/or requesting information from us would be helpful. We paid money for a game that isn't working for us, with no indication at all that it's our side.

Wisgary
03-10-2016, 06:39 AM
For me the triggers are usually either opening the map, or looking through sights. Not sure why but whenever my game crashes it's usually one of those two actions that triggers it. But I've also seen it crash while just running, so I dunno if it's just coincidence.

D3thM3tal
03-10-2016, 06:53 AM
Same deal for me too - alpha and beta were actually perfectly smooth for me.

Game starts fine, runs ok (less frames than beta, even less when in a party) but as I can't make it one block without it crashing.

I reinstalled from Win 10 to Win 7 as well.

i7 6700k
16gb ram
ssd's
760 SLI

Acts worse in Win 7 than it did in Win 10. Can't play like this-

Wisgary
03-10-2016, 06:59 AM
Just tried to play and lasted 18 minutes. Was browsing inventory doing nothing at the time when it just froze and then went to desktop.

kapmarr
03-10-2016, 07:29 AM
I'm guessing this is just a driver issue, and hopefully you guys from The Division can fix it.

daw00
03-10-2016, 02:26 PM
Crashed again ... was the issue even acknowledged?

Punkrulz24
03-10-2016, 02:30 PM
I was able to play for a touch longer last night. I uninstalled my drivers, booted into safe mode, ran DDU to remove my drivers, and booted back up using the 361.91 drivers. I don't believe this is driver related however, as both AMD and nVidia are suffering from this. I also lowered some settings.

I think it was just coincidence, but I was able to play maybe 30 minutes at a time. First it crashed to desktop with no error, then it crashes the entire computer. I just shut it down after that.

Ubi, please please please acknowledge this issue and that it is being fixed.

BrutalMaz
03-10-2016, 05:04 PM
Still no changes here lol

Issue still not acknowledged by Ubisoft (surprise) I swore Id never do another ubisoft game since Unity and I thought this time it would be different for pc users.. I should have bought this for my xbox

MemoryPrime
03-10-2016, 05:32 PM
Okay so i still have the problem...

I started playing with the Geforce GTX 760 and now also tested with the AMD R9 390 but still after 45min to 1h the game crashes without any error code or something else, just sets me to the desktop...

Any further ideas?

T-80_o.O
03-10-2016, 05:48 PM
Same here. Random crashing after 30 minutes like in closed beta, annoying as f*ck.
Sometimes BSOD with different error messages, sometimes Uplay crash, sometimes Division.exe has stopped working.

Maybe some slightly improvements through setting graphics to high instead of custom/ultra but still crashing. I have also the feeling that it crashes faster when playing with other human Players in Missions or in DZ.

PLEASE UBISOFT DO SOMETHING! At least answer that you are aware of this Problem and that you are working on it.
-.- 60€ for a nearly unplayable Game with beta status.

Specs:
Win10
i7 860
8GB ram
evga 980gtx acx
Driver: 364.51

Wisgary
03-10-2016, 10:17 PM
Still happening... wish I had gotten it for my Xbox also.

MemoryPrime
03-10-2016, 11:43 PM
Okay so i still have the problem...

I started playing with the Geforce GTX 760 and now also tested with the AMD R9 390 but still after 45min to 1h the game crashes without any error code or something else, just sets me to the desktop...

Any further ideas?

Okay i got a Solution to my problems.My logitech g19 Keyboard driver was old, everytime my game crashed the keyboard did too, so i updated it (which i had to do manually) and no more crashes or errors...
Thank God!!

DukeElToro
03-10-2016, 11:48 PM
Same here. And also, i have logitech g19. Guys, what keyboard you have? Who know, maybe its related...

stevecelrau
03-11-2016, 12:29 AM
The game crashed for me constantly, in the character selection, after 1st minute of tutorial, after 2 min of walking and watching the surroundings. Just crashed, no warnings, no errors, just closed. I coulldn't play at all. Pls fix this!

The specs on my computer are below:
- i5 3570K
- 8GB ram
- GTX 970 with 364.51 drivers
- Win 7

Wisgary
03-11-2016, 12:54 AM
I have a Razer, but I do have a logitech mouse. I'll try updating the mouse drivers later tonight.

Punkrulz24
03-11-2016, 01:29 AM
I have a Saitek LED keyboard.

Soooo has anyone else had any progress with their issue? Today my 27" Dell Display and my 2x8gb DDR3 1866 memory came in today... and I just got done playing the game without a crash for about 2 hours. I haven't changed anything else besides those.

TemetN
03-11-2016, 01:45 AM
Curious, has anyone noticed a memory leak? I've shot in a support ticket on it, but I've been suffering sudden crashes with no error code which are attributed to the games exe file in windows error reporting, and just managed to notice that memory usage gets up around 7 GBs in a matter of a few minutes, and commit hits 15 GBs.

Windows 10
GTX 970x3
5960X
16 GBs RAM
x99 Deluxe

TheJBlaze
03-11-2016, 03:34 AM
I have a Logitech Performance MX mouse and a K750 keyboard, but they are up to date with software and I don't experience a problem with them when the game crashes. Pretty sure it's JUST related to the Division as I played the game on MUCH higher settings than low during the open beta and NEVER experienced a crash. Not once and I played for at least 10 hours, if not 20. Please, Ubi/Massive, address this issue for the many of us that our getting a bad taste in our mouths for this game.

DukeElToro
03-11-2016, 04:42 AM
Curious, has anyone noticed a memory leak? I've shot in a support ticket on it, but I've been suffering sudden crashes with no error code which are attributed to the games exe file in windows error reporting, and just managed to notice that memory usage gets up around 7 GBs in a matter of a few minutes, and commit hits 15 GBs.

Windows 10
GTX 970x3
5960X
16 GBs RAM
x99 Deluxe

Thanks Mate!
After your message i've done next things:
1. Disabled paging file.
2. In bios i've downgraded memory freq. to 1333 (It was previously working on on 2133, G.Skill).

After that i was able to play game for 3 hours on Ultra setting in fullscreen without any crashes at all. Clearly, this crashes are memory related, even if no other games or apps have any issues at all.

My spec
Windows 8.1
AMD R9 290x
AMD FX 8350
32 GB RAM
Asus Crosshair V

UWS.Comrade
03-11-2016, 05:03 AM
Can the devs at least acknowledge this thread. My god, how many pages does this require to get recognized?

As for memory leaking, I can't say I noticed but I will track it when I launch the game and see how it goes.

Grooben
03-11-2016, 05:27 AM
I inconsistently get this issue. I have on occasion been able to play for over an hour without any crashes. Other times, I'll crash 4 times in 20 minutes.

I have:
i7 6700k
Asus Maximus Hero VIII
16 gb (2x 8gb) Corsair LPX DDR4 3000
EVGA GTX 660

I am running two monitors. I am using onboard Realtek for my audio.
For whatever value it has, I am running a Logitech G910 and a Logitech G602 (keyboard and mouse).
I have had the game installed on an SSD (PNY CS2211), and a standard WD Black 500 gig drive. Both have had identical inconsistent results.

My audio and video freeze for a second and then the game disappears with no prompt of crash. Processor temps are fine, video card temps are fine. System memory usage is fine. Vram usage is consistently maxed. This is all more or less normal operating condition.

I have run the game at Geforce Experience's "Game Ready" settings(these settings are pretty poor due to video card). I have run at at the barest minimum. No change to crashes.


All of that said, I have not jumped through any of the suggested hoops to try and fix it, because they're stupid suggestions. It is an unrealistic environment for a computer to have no background applications running. As for C++ Runtime installs? If that causes some manner of problem with The Division, oh boy we're all ----ed for all eternity.

mtnbyker
03-11-2016, 05:33 AM
Hey there,

I am also getting this crashing. Never had it in the beta, probably played around 10 hours of it and no problems. Now I get this constant crashing, ever 5-45 minutes. Also tried various Nvidia drivers, to no avail.

Windows 10 64bit
I5 4570
16gb ram at 1600 mhz
gtx 970 (MSI)

I have two monitors plugged in, only playing on one though. Sometimes the game crashes to desktop, other times it freezes and sits on the white screen until i close it.

elrobbo6
03-11-2016, 05:51 AM
I still have not been able to get through the first cut scene. Farthest i got is where the character starts talking, but most of the time it crashes in 10-15 seconds. I have done EVERYTHING I have found on official forums and otherwise. nothing works. super frustrating.


i7-4790 3.6GHz
16GB RAM
GeForce GTX 770

BrutalMaz
03-11-2016, 06:02 AM
Update on my end
MY SPEC:
CPU: i7 4790k
GPU: GTX770
RAM: 16gb 2400mhz
Motherboard model: Asus 797-ar

UPDATE

Played at 1440x900 and I read on another post about a logitech driver also crashing when the game crashed. I happen to also use a Logitech G810 so I updated the drivers on it..

I played for 2 hours before I finally crashed. I can agree with the OP that lowering game resolution helps tremendously.. However I dont want to keep rebooting my computer all the time. Yea I have a SSD and yea my boot up time is only 15 seconds but thats not the POINT..

Ubisoft I pray you are reading this please fix this I love my pc I do not want to go to my xbone that I only use as a netflix box.......

I am using 16gbs of 2400mhz ram. I wonder if I downclock it will it help..

dililiznizzo
03-11-2016, 06:45 AM
I'm getting the same exact crashes. No error codes or anything to let me know what happened. I get about an hour of play time between crashes too.

Windows 10
R9 290x
i5 4690k

BrutalMaz
03-11-2016, 07:04 AM
My times have just gotten worse. After a 2 hours play session I can now barely go 10 mins before the game freezes...

TemetN
03-11-2016, 07:18 AM
Thanks Mate!
After your message i've done next things:
1. Disabled paging file.
2. In bios i've downgraded memory freq. to 1333 (It was previously working on on 2133, G.Skill).

After that i was able to play game for 3 hours on Ultra setting in fullscreen without any crashes at all. Clearly, this crashes are memory related, even if no other games or apps have any issues at all.

My spec
Windows 8.1
AMD R9 290x
AMD FX 8350
32 GB RAM
Asus Crosshair V

I'd been trying the opposite way (I moved my page file from 800MB/1GB to automatic), but all it did was lengthen my play time from a minute or so to around five or ten. Just gave your fix a shot, but the only benefit was that the program stopped cleanly when it ran out of memory instead of black screening. Grats on getting it working for you, but looks like I'll need to keep looking for a fix.

BrutalMaz
03-11-2016, 08:28 AM
Hey guys I got another hour before I actually just quit the game (decided to head to bed)

What I did was I looked up what was running in the background and closed all non essential applications. Now this is where you may not be able to recreate what I did, I monitored my memory usage on my 2nd monitor I started the game with 1.9gb of memory being used by nothing much besides my anti virus and windows stuff. When I launched the game I noticed a huge spike up to 4.5... when I ended the game my memory was at 5.9 almost 6gb used..

The game slowly uses up more ram over time. Therefore I believe the game isnt dumping (if thats the correct term) the memory thats considered "old" I guess. I am positive if I had more time the number would have been even higher.

Now when Im not playing my pcsits at a cool 3.4gb used when Im just on google chrome and my other programs running in the background. Nothing being done increases the usage over time.

In short

Ubisoft fix it.. dont be like Bungie

ErebusGaming01
03-11-2016, 08:33 AM
How many ****ing pages does a thread like this need to get noticed. Their game is broken and its not getting fixed.

This either says, "Hi we recognized that our product is faulty but we arent doing anything about it." or "Hi we just don't care enough to check on how the community is doing."

UWS.Comrade
03-11-2016, 08:59 AM
Hey guys I got another hour before I actually just quit the game (decided to head to bed)

What I did was I looked up what was running in the background and closed all non essential applications. Now this is where you may not be able to recreate what I did, I monitored my memory usage on my 2nd monitor I started the game with 1.9gb of memory being used by nothing much besides my anti virus and windows stuff. When I launched the game I noticed a huge spike up to 4.5... when I ended the game my memory was at 5.9 almost 6gb used..

The game slowly uses up more ram over time. Therefore I believe the game isnt dumping (if thats the correct term) the memory thats considered "old" I guess. I am positive if I had more time the number would have been even higher.

Now when Im not playing my pcsits at a cool 3.4gb used when Im just on google chrome and my other programs running in the background. Nothing being done increases the usage over time.

In short

Ubisoft fix it.. dont be like Bungie


Interesting.

I tried something today while I was afk or needing to use chrome. Left game open in a random area, alt tabbed out and after a few hours, I'm still in game. Why is that? 3.4gb committed or so in memory as I'm alt tab out. No crash. Something is triggering it as far as I'm concerned, memory or not. I'm probably going to go to bed tonight and leave game fully in a complex scene and see how it goes.

I'd be curious if others here can actually run the game in long periods of time if they just sit in one spot and see how it goes after a few hours and see how their memory usage is.

Wisgary
03-11-2016, 10:00 AM
Not sure what did it, will see if it holds, but today I updated my drivers for the mouse (logitech drivers, then logitech firmware) and also updated my motherboard to the latest (one that was released yesterday, I have a Z170 Pro Gaming) and now I went from guaranteed crashing every 10 mins to playing for an hour and a half with no issues. Will let you guys know if I see the crash again and I just got lucky this time.

Edit: I tried to play again and crashed within 3 minutes. So inconsistent.

UWS.Comrade
03-11-2016, 01:23 PM
Update:

Oddly enough, it "seems" to be more common to crash, for me anyways, when I'm grouped up or in DarkZone.

I left the game on for hours and came back to it still up. I then did some side missions, np. I then did a MAIN MISSION with 3 others, crashed 2 times during it. Why?

I then did a MAIN mission by myself, didn't crash. Odd.

Not sure if this is truly showing a cause but with more trial and error perhaps I can find what's causing it. Or it's simply random and I had bad luck. I'd be curious if others here can play PvE by themselves and not crash at all or as much. Or sit in one spot with game open for a few hours with np?

Onward to page 20 while we continue to sit with no dev or CM acknowledgement. Thanks!

TheDestroyosaur
03-11-2016, 01:50 PM
Random constant crashing that I cannot replicate and I am now at about 40 hours of play time.

i7 6700K OC@4.6GHz
2x GeForce 980 Ti (SLI)
32GB DDR4 RAM
500GB SSD

I am keeping temps in rig below 70 on the cards and below 40 on the CPU. Game runs on ultra @ 100-140 FPS. Can't figure it out.

PhobetorXVII
03-11-2016, 02:00 PM
Card temps are not important its not what causing game to crash I had a GPU that was 80c during games didnt caused any crashed although the card died after 3 years of use

how did you managed to get 40 hours into the game I got about 4 but I have crashes every 10-15 minutes cant play like that

TheDestroyosaur
03-11-2016, 02:07 PM
Sometimes I crash every few minutes and then it will just stop for several hours and start back up randomly.

PhobetorXVII
03-11-2016, 02:13 PM
I did a little experiment I left the game in menu for about 40 minutes and it didnt crash the game is crashing only during gameplay

zombipuppy
03-11-2016, 02:36 PM
Getting the same issues. Random crashes, at random moments. Seems to be more frequent when playing with others or joining a session.

Core i7 3770-K at 4.4 GHz
GTX Titan X at stock clocks
Soundblaster Zx
16 GB DDR3 RAM
Three monitors, game running on one at max settings at 1080p.

Just to note, I never had these issues in either of the betas, and I was running max settings there too. I tried turning off the NVidia specific settings for the full release, but I still had crashes.

Can I ask which mouse/mouse software everyone is using? Logitech, Razer, etc.

Dropkick55
03-11-2016, 03:54 PM
AMD 8350FX
8GIGS DDR3 1600bus hyperx
ASUS sabertooth 990FX
Seasonic 750W
580 gtx

I'm running the game now ran it for two hours today no crashes but when I had my 680 gtx it was crashing constantly. I ran every suggestion on the forums and nothing I was running GPU-Z no overheating was running on medium with 60-70fps. I would like to say its a problem with the 600-700 series cards but it seems all kinds of different setups are crashing. Mine was the kernel driver error. Anyway pretty sure they just need to fix the game.

daw00
03-11-2016, 04:00 PM
This is getting annoying, could you guys at least acknowledge this as a problem? Please have a look into it, if you need testing from our side, please let us know. Driver updates and closing other applications isn't going to cut it, problem still persists.

PhobetorXVII
03-11-2016, 04:11 PM
Im prettu sure it have something to do with Uplay because rainbow six siege is crashing for me aswell but not that frequent as the division

DwaynesJohnson
03-11-2016, 05:09 PM
Here to first bump back to the first page, but also to say my game is experiencing crashes as well. Anywhere from 20 minutes to an hour of normal gameplay then a sudden freeze. Audio continues, but no mouse movement and no video response. Only way to end it is to kill the game from task manager, afterwards the only way to get the game to start again is to reset my computer, otherwise it hangs on the epilepsy warning screen.

I would love to hear something from somebody at Ubi or Massive. I've posted in several threads now and there seems to be nobody that has heard anything. Their 'Known Issues' sticky hasnt been updated for days, surely somebody knows the crashing is a problem.

OS: Windows 7
CPU : AMD FX-8320
RAM: 8 GB
GPU: Radeon R9 290

zombipuppy
03-11-2016, 05:32 PM
Here to first bump back to the first page, but also to say my game is experiencing crashes as well. Anywhere from 20 minutes to an hour of normal gameplay then a sudden freeze. Audio continues, but no mouse movement and no video response. Only way to end it is to kill the game from task manager, afterwards the only way to get the game to start again is to reset my computer, otherwise it hangs on the epilepsy warning screen.

I would love to hear something from somebody at Ubi or Massive. I've posted in several threads now and there seems to be nobody that has heard anything. Their 'Known Issues' sticky hasnt been updated for days, surely somebody knows the crashing is a problem.

OS: Windows 7
CPU : AMD FX-8320
RAM: 8 GB
GPU: Radeon R9 290

What's sad is that your description is the same kind of crashing I get in Far Cry 4. It just hangs, and won't end until I force it to. I'm not sure what it is about Ubisoft's games, but they're the only ones that have issues on my PC.

I have a feeling that UPlay is the culprit..

DwaynesJohnson
03-11-2016, 05:37 PM
What's sad is that your description is the same kind of crashing I get in Far Cry 4. It just hangs, and won't end until I force it to. I'm not sure what it is about Ubisoft's games, but they're the only ones that have issues on my PC.

I have a feeling that UPlay is the culprit..

I have the same theory. When the game starts normally, the epilepsy warning screen has the UPlay icon pop up in the upper right corner, after the game crashes and i try and start it again the epilepsy warning screen doesnt have the UPlay icon pop up. Totally could be UPlay...but im not sure.

PhobetorXVII
03-11-2016, 05:38 PM
so I changed temporal AA from supersampling to stabilization and managed to play the game for 30 minutes before my computer froze

ok so now it got a bit better since I had crashes every 5 to 15 minutes but why did my computer froze and did not crash like the other times is what Im trying to figure out now
maybe a memory leak? I have the game minimized now its using 4gb of my ram I will keep playing and look at ram usage during gameplay

PhobetorXVII
03-11-2016, 05:59 PM
OK another problem looks like this game is overheating my computer maybe thats why it froze

I got GTX 970 G1 gaming
my gpu is on 69c and the fan is at 100% speed

I dont know about the cpu but thats insane its not even summer right now and the record in the summer was battlefield 4 when outside was 37c and the gpu was at 75c

BrutalMaz
03-11-2016, 06:09 PM
OK another problem looks like this game is overheating my computer maybe thats why it froze

I got GTX 970 G1 gaming
my gpu is on 69c and the fan is at 100% speed

I dont know about the cpu but thats insane its not even summer right now and the record in the summer was battlefield 4 when outside was 37c and the gpu was at 75c

Unfortunately your gpu is considered hot but not ever heating. Your GPU is good to go with 70-75c However if it bothers you download Nvidia system monitor and it will allow you to increase your cards fan speed. I increased it to a flat 50% which was aroun 1600rpm and I was able to keep my GTX 770 below 65c usually.

Yea the cards get hot but I also tested it with other games like blade and soul/Black desert and my card always got around 70-80c the max my card is rated for is 95c thats considered over heating.

zombipuppy
03-11-2016, 06:17 PM
Yeah I don't buy the overheating thing either. I'm watercooled and my temps stay well below too-high temps.

PhobetorXVII
03-11-2016, 06:20 PM
I dont claim the crashes are caused by overheating but I just changed AA from supersampling to stabilizing the normal crashes were gone but my computer froze I dont claim its the same for everyone but I searched the forum and founded a thread about overheating issue with GTX 980TI so I think its possible that the game cause it for some systems

PhobetorXVII
03-11-2016, 06:24 PM
so I play alredy for 30 hours no crashes but the GPU temps are insane its at 74c fan at 100% never seen this in any other game

EinBugStein
03-11-2016, 06:37 PM
Same issue here ... I managed to play staright for hours but since the Patches on 10th March the Game randomly starts to crash without any error message and will then constantly crash right when I try to launch it.

i7 4770k @4 GHz
MSI GTX 970 4G
16 GB RAM
Windows 8.1 (64 bit)

PhobetorXVII
03-11-2016, 08:11 PM
I can confirm that after changing the temporal AA from supersampling to stabilizing the crashes are gone for me I played for 2 hours no problem only GPU getting hot as hell

daw00
03-11-2016, 08:17 PM
And another crash ... this is getting annoying!

EXO-Ahem
03-11-2016, 08:46 PM
Same issue here.... and also when Uplay open the "Discorvery window".

My cfg:

I7 2600K+
GTX970
8G DDR3
Asus P8 Z68-V
Asus Xonar 1.3


@Ubi: Please, go fix your Uplay launcher... and add a true disable notification option (including publicity).

altair1194
03-11-2016, 08:59 PM
Still crashing after 20-30 minutes for me. I tried Ubisoft's "Crash Fixes" and none of them seem to have helped.

daw00
03-11-2016, 10:00 PM
5 crashes in one hour ... this is absurd!

TemetN
03-11-2016, 10:16 PM
Interesting.

I tried something today while I was afk or needing to use chrome. Left game open in a random area, alt tabbed out and after a few hours, I'm still in game. Why is that? 3.4gb committed or so in memory as I'm alt tab out. No crash. Something is triggering it as far as I'm concerned, memory or not. I'm probably going to go to bed tonight and leave game fully in a complex scene and see how it goes.

I'd be curious if others here can actually run the game in long periods of time if they just sit in one spot and see how it goes after a few hours and see how their memory usage is.

Gave this a shot, opened game, alt tabbed out for an hour at start menu. Nothing. Logged into game, immediately alt tabbed out for an hour. Higher usage, but still no real problem (still below 3 GBs working). Went in game and started moving about through the streets (avoided entering base), game starts to slowly accumulated memory. Went and did the Rhodes mission, went mostly fine although RAM usage hovered around 7 GBs working for the game itself. Returned to base, usage shot up by about 200 MB per second till I was past the entrance, but strangely turning in the Rhodes mission dumped off about 2 GBs of working memory.

Still not sure what's going on here, but at least I was able to play a bit. Just closed game, going to reopen it, see if moving on from that mission changed anything.

Technueve
03-11-2016, 10:50 PM
Been like this since release. Tried everything. Game plays fine for different lengths of time. Eventually it freezes and crashes to desktop with no error. Everything I try only seems to extend the length of time before it crashes sometimes. Very frustrating because the gamplay I do get in I really enjoy. Was hoping for a patch or something that would fix this for the weekend and my time off. :(

Ace_Sniper3433
03-11-2016, 10:58 PM
Im having this same issue since the launch day. It seems to happppen more frequently when playing in a group. Ive tried all the fixes ive found, i even reinstalled windows 10 to eliminate any potential interference from programs ive installed and nothing... Its pretty frustrating to pay for a game that doesn't work

UWS.Comrade
03-12-2016, 12:08 AM
Please can we get an acknowledgement that this is being looked into.

HypnotoadYT
03-12-2016, 12:25 AM
It's the infamous RAM Leak, check your ram and pagefiles.
In case of crashes you dont have a pagefile.
And in case of stutters you do have one.

http://forums.ubi.com/showthread.php/1403423-Pretty-big-RAM-memory-leak-*PICS*

Technueve
03-12-2016, 01:34 AM
It's the infamous RAM Leak, check your ram and pagefiles.
In case of crashes you dont have a pagefile.
And in case of stutters you do have one.

http://forums.ubi.com/showthread.php/1403423-Pretty-big-RAM-memory-leak-*PICS*

My Pagefile is set to automatic... should it be something different?

UWS.Comrade
03-12-2016, 03:22 AM
Has anyone tried to just play in pve area by themselves and not in a party? Does it affect the crash rate for you at all?

Memory wise, I'll do some more testing but I don't remember seeing it over 4-4.5gb but will check more. I don't personally get a windows notification of windows is low on memory ect., but I'm using 12gb of ram atm.

TemetN
03-12-2016, 03:36 AM
Has anyone tried to just play in pve area by themselves and not in a party? Does it affect the crash rate for you at all?

Memory wise, I'll do some more testing but I don't remember seeing it over 4-4.5gb but will check more. I don't personally get a windows notification of windows is low on memory ect., but I'm using 12gb of ram atm.

All my testing has been done solo. As far as the memory, while I'd like to get confirmation from someone with a functional game, I don't think you should be seeing numbers that high, but my personal working memory for the game hits as high as 7. From what the game was doing at launch I'd expect maybe a 3 GB use in a functional game.

hexicGrind
03-12-2016, 03:36 AM
Playing in pve or not in a party does not change the crash frequency as far as I can tell.

Also, in case it helps I should mention I have 20gb of ram.

Zhyr79
03-12-2016, 03:42 AM
I've enabled K-Boost in EVGA precision which seems to have stopped the crashing on my 770SLIs which is an improvement on down clocking them since the new drivers stopped that from working.

Don't bother seeking tech support on the issue. I attempted to during the closed beta, took 3 days before they came back with sorry, here's marketing information that's available everywhere.

Zhyr79
03-12-2016, 03:43 AM
It's the infamous RAM Leak, check your ram and pagefiles.
In case of crashes you dont have a pagefile.
And in case of stutters you do have one.

http://forums.ubi.com/showthread.php/1403423-Pretty-big-RAM-memory-leak-*PICS*

It's not a memory leak. It's caching data.

Really wish people would learn the difference.

TemetN
03-12-2016, 04:00 AM
Tried disabling my SLI, it does indeed seem to slow down the rate.


It's not a memory leak. It's caching data.

Really wish people would learn the difference.

Are you differentiating commit and working here? If so, I'd expect that to be working.

BrutalMaz
03-12-2016, 04:26 AM
If its not one thing its another.. Now I just get a Delta error code..

Seriously I am never buying another ubisoft game for pc they dont care

hexicGrind
03-12-2016, 04:27 AM
POSSIBLE PATH TO A (temporary) WORKAROUND:

Changing the in-game graphical settings definitely changes the frequency of the crashes. For some reason on my system on low or ultra settings (or too low or too high of a resolution) the game will usually crash before it even finishes loading the level.

The sweet spot for me seems to be around 1600x900 on High settings, allowing me to play for several hours without crashing. I should note that my pc should normally be able to run the game on Ultra at 1920x1080. Can some other people test this and confirm it is not just me?

Amagakuro_ITA
03-12-2016, 06:48 AM
It seems to crash more frequently in the evening (gmt+1), am i the only one that noticed this?

UWS.Comrade
03-12-2016, 09:02 AM
Keep this bumped. If they want to ignore this specifically labelled "Tech Support" area. so be it. Let's hit 20, 50 pages....and not relent until we see some type of response to this.

Wisgary
03-12-2016, 09:58 AM
I give up. Can't play the game when I don't know if I'll crash 5 or 10 or 30 minutes from then. I've lost mission progress, had to make people wait, it sucks. Done. I'll just never buy a Ubi game again - Assassin's Creed Syndicate had similar problems for me so I'm just done with uplay in general.

Amagakuro_ITA
03-12-2016, 10:05 AM
Keep this bumped. If they want to ignore this specifically labelled "Tech Support" area. so be it. Let's hit 20, 50 pages....and not relent until we see some type of response to this.

I'm just losing the hype i had for this game, i'll probably stop playing in 2 or 3 days because i'm playing with a group and i've to let them wait me for every ****ing crash, it's stupid.

Wisgary
03-12-2016, 10:59 AM
Before I totally give up, any of you using an Xbox One controller? Or a gamepad in general? Or just happen to have one plugged in? If so try unplugging it, shutting down your computer entirely, rebooting, and play and see if anything is fixed.

Jujoe.
03-12-2016, 11:08 AM
Same issue here.
My specs are:
i7 4790k
32GB RAM
GTX970 FTW SLI
WIN 10 64bit

Amagakuro_ITA
03-12-2016, 11:43 AM
Before I totally give up, any of you using an Xbox One controller? Or a gamepad in general? Or just happen to have one plugged in? If so try unplugging it, shutting down your computer entirely, rebooting, and play and see if anything is fixed.

I don't have it plugged in.

mashette79
03-12-2016, 11:51 AM
I'm having same problems as you guys random crashes to dektop every 5mins to a 1 hour have tried every tweek and fix you can think of and nothing works this game is completely broken how can ubisoft get away with selling faulty items to consumers and just hoping we go away we need to keep this thread going until they acknowledge theres a problem


I5 2500K-4.5GHZ

16GB DDR3

ASUS P8Z68 V-PRO

GTX 680 4GB

Scythe-Messiah
03-12-2016, 12:41 PM
I wanted to add my hat to the ring and report my observations. The squeaky wheel gets the grease after all.

Sys specs:
i7 920 @ 3.8ghz
12GB ram
EVGA 970GTX SC
Windows 10 64-bit
Samsung EVO 256gb SSD
Nvidia drivers tried: 359.06, 362, 364.51 /w full driver wipes.

There doesn't seem to be any consistency to the lockups: I can sometimes play for 3-4 hours without issue, and other times lockup up before the ubisoft loading video starts or before the character selection screen, mostly after (that damned loading circle -- will it finish loading this time?). Even so, I've locked up during fast travel, in safe rooms, vendor inventories, stash access, checking personal inventory, or someone joining on me. I've even gone AFK and gotten greeted by a lockup upon my return. Sometimes it'll lock up immediately after a hard reboot when I launch the game. It's a total crapshoot. Any observations that seem to work are a placebo by the time the next lockup happens despite duplicate settings, especially if I launch into an immediate lockup with settings that had worked for a previous extended play session.

I've had task manager running and I've seen it hit maybe 85-95% CPU usage(when loading maps) and when running and never go over 65% CPU usage 4gb of ram even as the machine locks up. I have no performance issues whatsoever and experience no system or hardware lag until it locks up suddenly and unexpectedly. There are no event logs of note, given that the computer completely locks up otherwise I would have happily submitted them by now.

I've tried everything in the official crash sticky thread and more -- running without additional startup programs, uninstalling/reinstalling C++, directX, video drivers, updating my logitech software, shutting off my second monitor, including restoring my system to default clockspeeds, voltages, and underclocking my videocard. I've also tried lowering video settings, and dropping the resolution all to no avail. I've also tried disabling Ubi's ingame overlay and verifying the game cache, both with no luck. My hardware temps are fine and I have no other problems with any other programs, games, or the OS in general. My last ditch effort is re-downloading (11hr download) the game. I am not hopeful it will work.

I get it's a new release and diversity of end-user hardware setups makes it difficult. Bugs are part of any new software, I appreciate that, I really do -- but I played two betas on the same hardware/software configuration and had zero issues whatsoever. I don't believe it's unreasonable to expect the same contiguous play experience I had during the beta.

Crashes are awful for any play experience and are completely immersion breaking; but these full system lockups are completely unacceptable. I've done my due diligence on my part. At this point I'd appreciate some reciprocation.

PhobetorXVII
03-12-2016, 12:57 PM
Crashing back for me again

Yesterday I played for 2 hours no crash than today it started to crash again every 15 minutes I really dont understand whats wrong with it

puttesor
03-12-2016, 02:08 PM
Hi guys,

Same problem for me, playing for 10-60 min then crash, to days ago it crashed 3 times during 5 minutes. Thats kind of pathetic if you ask me.

Whats more pathetic is that no one from the so called tech / dev team have commented this issue. They had a beta for couple of weeks and of course they MOST have noticed this huge error. Nevertheless they release the game (stil in huge beta stage), so many customers paid at least 60€ for this game and some of us can't event past the intro movie. WTF is that?!

If you ask me this is a clear sign that Ubisoft gives a **** about us, some customers can play and thats just fine for them but most of us sits with a so called game that lags, crashes, people cant start, some people have even bought new GPU:s for this game (bundle) and cant play.

PATHETIC AND SAD!

PhobetorXVII
03-12-2016, 02:20 PM
I checked windows reliability monitor and this what I found

Problem signature
Problem Event Name: APPCRASH
Application Name: Uplay.exe
Application Version: 17.1.2.4738
Application Timestamp: 56e12131
Fault Module Name: Uplay.exe
Fault Module Version: 17.1.2.4738
Fault Module Timestamp: 56e12131
Exception Code: c00001a5
Exception Offset: 02c057f0
OS Version: 10.0.10586.2.0.0.256.48
Locale ID: 1033
Additional Information 1: aca8
Additional Information 2: aca84c1948784c50f308a81140caeceb
Additional Information 3: 70ef
Additional Information 4: 70ef92a65c2eafa66f7894a7027ffb6c


http://s16.postimg.org/zesjlzqed/Untitled.png (http://postimg.org/image/a8rlf5p41/full/)

Gogzy
03-12-2016, 02:31 PM
I'm having the same issue discussed in this thread.

Seemingly random crashes to desktop whereupon Uplay prompts to send crash report, but absolutely nothing related to game crash in windows event viewer.

6700K@4.6
16Gb 3000Mhz DDR4
GTX980Ti
Win 10 64

All drivers up-to-date, every other game I play is perfectly fine - my system in general is extremely stable.

Hoping for input from devs soon - and a fix!!!

PhobetorXVII
03-12-2016, 02:44 PM
another one this time its the game itself

Problem Event Name: APPCRASH
Application Name: TheDivision.exe
Application Version: 1.0.0.0
Application Timestamp: 56e13b6e
Fault Module Name: TheDivision.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 56e13b6e
Exception Code: c0000005
Exception Offset: 000000000506a8f4
OS Version: 10.0.10586.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 7072
Additional Information 2: 707212902cef6c3bb414d75ec1a257bb
Additional Information 3: 9be7
Additional Information 4: 9be7dc98f552822497711f0b17e1f14a

faci76
03-12-2016, 02:47 PM
Same issue that I reported in the open beta mega thread of random crashes is still occurring. Random game close with no error code. Simply just closes.

I can usually get an hour or so without a crash in PvE. Got worse as crashes continued to where I would start crashing every 5-10min. Wen't so far as to finally break the Division.exe somehow and told me it got corrupted and wouldn't launch until I had verified files again.

MSI R9 390 (temps fine besides game constnatly going from 100% usage for a few mins, then dips to 5-10% then back to 100 and continues back and forward)
i7 4770 @ 4.0ghz
12gb DDR3 RAM
125gb SSD
ASUS Xonar DX Audio Card


ONLY POST IF YOU CRASH TO DESKTOP OR SIMILAR WITH USUALLY NO ERROR CODE NOR ANY INDICATION THE GAME IS ABOUT TO CRASH (MEANING, EVERYTHING IS PLAYING FINE UNTIL THE RANDOM CRASH). PROVIDE PC SPECS.


Yep happening to me a lot. No error code just random CTD's

mashette79
03-12-2016, 03:02 PM
that looks pretty much the same as this on

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56e13b6e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1e24
Faulting application start time: 0x01d17b80ca7acbd0
Faulting application path: C:\Downloads\tom clancy s the division uplay full unlocked lordw007\Tom Clancy's The Division\TheDivision.exe
Faulting module path: unknown
Report Id: 9cc0b5cb-ca53-400a-8622-6cda3ef2ae3c
Faulting package full name:
Faulting package-relative application ID:

BrutalMaz
03-12-2016, 04:51 PM
Turning of auto pagefiling has helped me a bit, I got 2 hours of gameplay last night before I called it a night

I adjusted the drive that has all my games (C and H) Division is installed on C

I bumped it up 2000/9000 manual settings

http://windows.microsoft.com/en-us/windows/change-virtual-memory-size#1TC=windows-7


Due to the fact that the game is just using way to mch memory this is a termp fix

T-BoneN7
03-12-2016, 05:03 PM
Had the same problem, up to the point that i couldnt even play through a single mission without crashing.

This morning I adjusted my pagefile settings, and I'm launching the game directly from Uplay (even though the button in Uplay still says download, the game launches just fine) instead of from steam. Either of those seems to have done the trick, just finished a session of playing without problems for several hours.

EDIT: Totally forgot, also did a check with steam (found 347 corrupt? files and downloaded 400MB) and switched Temporal AA to Stabilization. So basically, just guesswork as to what was the issue.

Technueve
03-12-2016, 05:12 PM
Please fix this! I have tried every fix I have found and nothing works. Every other game I have works fine. I really want to enjoy this game without crashing to desktop over and over.

Please

WoAdY83
03-12-2016, 06:02 PM
For what its worth all those that are getting this crashing bug, could you try running the game in windowed mode? (press alt+enter once the game has loaded)

I bought The Division on tuesday and have played roughly 2.5 hours work of the game according to uplay because the game has been crashing constantly. I've never been given an error code etc until today. I've been running in windowed mode to stop the 'black screen' bug and because of this ive seen the Nvidia "Display driver stopped responding and has recovered" error pop up when the game crashes.

Its not much, but it might help everyone get to the bottom of this...

PhobetorXVII
03-12-2016, 06:06 PM
For me Uplay is what causing 90% of the crashes anyone know what I can do to fix this ****ty program?

EXO-Ahem
03-12-2016, 06:39 PM
For me Uplay is what causing 90% of the crashes anyone know what I can do to fix this ****ty program?

I think too that Uplay causing many crashes...

Because when the "discovery window" come --> crash
And when you are a friend notification or succes --> crash

mashette79
03-12-2016, 07:00 PM
ok tried changing page file size and running in windowed mode still the same I also think a lot of the crashes are to do with uplay has anyone else received a uplay update in the last few days ?

Technueve
03-12-2016, 07:21 PM
Have been chatting with Ubi support to find a fix. Safe Mode uninstalled Nvidia Drivers and went back to 361.91... still crashes. I have tried everything on forums so hoping support can figure it out from my crash log.

PhobetorXVII
03-12-2016, 07:22 PM
There is definitely some problem with Uplay

http://s14.postimg.org/fj7679n19/Untitled.jpg (http://postimg.org/image/fj7679n19/)

BrutalMaz
03-12-2016, 07:30 PM
Uplay is running fine, the issue this thread is going on about is the game freezes and to crash the game we have to end task on division

I have not had any issues with Uplay. I have gotten better results tampering with every possible setting and now I usually get 45 mins bnefore i need to reboot the pc

Wisgary
03-12-2016, 07:41 PM
that looks pretty much the same as this on

Faulting application name: TheDivision.exe, version: 1.0.0.0, time stamp: 0x56e13b6e
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x1e24
Faulting application start time: 0x01d17b80ca7acbd0
Faulting application path: C:\Downloads\tom clancy s the division uplay full unlocked lordw007\Tom Clancy's The Division\TheDivision.exe
Faulting module path: unknown
Report Id: 9cc0b5cb-ca53-400a-8622-6cda3ef2ae3c
Faulting package full name:
Faulting package-relative application ID:

Ahem, folder name... lol

mashette79
03-12-2016, 07:43 PM
My system does not crash to the point were I have to restart pc, its just a straight CTD with the usual oh no the game crashed uplay report I can then start the game again my head hurts trying to work this s**t out :confused:

mashette79
03-12-2016, 07:47 PM
I know I don't know why the game installed there have now moved it to were it should be:rolleyes:

Technueve
03-12-2016, 07:54 PM
Jecked my Reliability Monitor after last crash... I get this...

Source
Windows

Summary
Hardware error

Date
‎3/‎12/‎2016 1:51 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00045e5a010
Parameter 2: fffff8001cb4e5a4
Parameter 3: 0
Parameter 4: 315c
OS version: 10_0_10586
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20160312-1351.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
Bucket ID: BAD_DUMPFILE

PhobetorXVII
03-12-2016, 08:16 PM
I have counted in realibility monitor 28 crashes related to the game today 26 out of them are Uplay crashes and only 2 crashes are the game itself

Stack0verf10w
03-12-2016, 09:44 PM
Jecked my Reliability Monitor after last crash... I get this...

Source
Windows

Summary
Hardware error

Date
‎3/‎12/‎2016 1:51 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffe00045e5a010
Parameter 2: fffff8001cb4e5a4
Parameter 3: 0
Parameter 4: 315c
OS version: 10_0_10586
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.10586.2.0.0.768.101
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
WD-20160312-1351.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
Bucket ID: BAD_DUMPFILE

I can confirm I am getting the same issue all the time in my MSINFO dump. I have spent about 3 hours today trying to do the same mission and not getting credit for it because the driver just keeps crashing and I can't re-join the game in time.

Technueve
03-12-2016, 10:28 PM
I can confirm I am getting the same issue all the time in my MSINFO dump. I have spent about 3 hours today trying to do the same mission and not getting credit for it because the driver just keeps crashing and I can't re-join the game in time.

Same... can't get through a mission at all. Working with UBI support chat didn't help either. Made me go through all the same steps as have already been posted. Keeps blaming it on Windows or my Card. Only thing is EVERY other game I have doesnt have this problem. Very frustrated right now.

TemetN
03-13-2016, 01:43 AM
I'm drawing a complete blank at this point. My latest attempt was to move back to last years nVidia drivers (before any of the game ready ones for The Division came out), but all that did is cause SLI to not work in game at all. On a side note, I think there may be multiple problems here, since others are reporting different file names from windows error reporting (I'm getting the games exe myself).

Wisgary
03-13-2016, 01:44 AM
I'm drawing a complete blank at this point. My latest attempt was to move back to last years nVidia drivers (before any of the game ready ones for The Division came out), but all that did is cause SLI to not work in game at all. On a side note, I think there may be multiple problems here, since others are reporting different file names from windows error reporting (I'm getting the games exe myself).

I actually get nothing in MSINFO32 at all, just complete silence.

TemetN
03-13-2016, 01:53 AM
I actually get nothing in MSINFO32 at all, just complete silence.

The Windows Error Reporting section is empty entirely? Or do you mean just nothing that lists a file from the game? If it's the first that's just weird. Albeit I guess I do never bother checking it if something hasn't gone wrong.

UWS.Comrade
03-13-2016, 02:25 AM
I also show nothing in MSINFO or Event Viewer. Game simply does a minimization (though it closes) effect and I get a "send error report".

Whether or not those that are having this same exact thing, and those who get hard crashes that result in BSOD, using task manager to force close ect. are similar in nature has yet to be determined. I'm pretty confident we're experiencing similar issues with just different results in crashes, but something underlying is causing it. What I find odd is how others, even with similar set ups, seem to have no issues at all.

The lack of any type of response from developers or a CM to at least acknowledge this problem is concerning and shows a lack of care for those who took a chance even after beta problems to buy the product.

I suggest you take this thread link and take this to their twitter ect. Send it once a day at least and start branching out our voice a bit, because this certainly is an issue that goes beyond a handful.

Rkelly_of_Anime
03-13-2016, 02:30 AM
I'm experiencing the same weird anomaly that most of you in this thread are. My game closes with nothing in the msinfo or event viewer and I have no idea whats going on.

MB:X99 Deluxe
CPU: i7 5820
GPU: EVGA GTX970 x2 watercooled
RAM: 16GB

UWS.Comrade
03-13-2016, 04:27 AM
Just logged in, ran around for 5min np. Soon as I joined a Mission with others, surprise, surprise, crash. Changed settings even lower too which made no difference.

This is complete crap and the lack of ANY response or care is mind boggling.

ADDRESS THIS ISSUE OR ACKNOWLEDGE IT development. WE'VE ALL PAID FULL PRICE FOR THIS GAME. At least TELL us you're looking into it. March 12th we're sitting here, THE 12th and most can hardly play.

UWS.Comrade
03-13-2016, 06:00 AM
ATTENTION EVERYONE

Please go here:

https://support.ubi.com/en-US/AskQuestion

And link support this thread and DEMAND they forward it to the developers. If we can get even 20 people to send similar messages with this link we might have a chance of support forwarding.

BrutalMaz
03-13-2016, 06:04 AM
Just logged in, ran around for 5min np. Soon as I joined a Mission with others, surprise, surprise, crash. Changed settings even lower too which made no difference.

This is complete crap and the lack of ANY response or care is mind boggling.

ADDRESS THIS ISSUE OR ACKNOWLEDGE IT development. WE'VE ALL PAID FULL PRICE FOR THIS GAME. At least TELL us you're looking into it. March 12th we're sitting here, THE 12th and most can hardly play.
^^ I agree I gave up today I bought it for my xbox that I usually just use for netflix, luckily I did not pay for the pc version because it came with my keyboard but I paid a lot of money for this keyboard!

UWS.Comrade
03-13-2016, 07:43 AM
Don't give up. Help us keep this on front page, contact support with this thread and keep at it.

Cmdo.Delta
03-13-2016, 07:48 AM
So yeah, me too I'm crashing. Tried alot things, monitored my PC to see if it was my hardware overheating or anything but nop. It's just damn random. A friend of mine has a config very similar to one posted on forum. My friend is doing alright but the guy on forum crashing randomly. There is no freakin reason behind it. It's like few people have missions bugged but not everyone. It's damn strange!

I had the same during beta. On beta, I was not using steam and on relesae I'm using steam so this isnt related to steam or no steam.
Game crashing every 20-25 minutes. I can extend this by lowering resolution and then play few hours between 2 crashes. It's a temprary fix but the devs have to work on this and fix it. I'm running few games requiring better specs than The division without a problem. Why in the hell this game crash so much? I'm a developer myself. I know how this works and I feel like it's a stack overflow of some sort. Where? Why? I have no clue. But after monitoring my hardware and searching my windows to find out a reason for so long, I cannot find a better explanation. It seems some crap is stacking over time in the code until it has taken too much and crash. Lowering graphics just make "this" stack growing more slowly before it's full but it'll always end up crashing. And the timing between 2 crashes is always almost the same. Those crashes are not random enough to be just a coincidence. There is something going on and it's probably hidden somewhere in the code. I wish devs could post a message just to say "eh we read you and we are taking this problem seriously".. cuz right now, I feel like no one freakin care just because it's not affecting all players. And this is really freakin annoying. Like, they are fixing freakin language issue. How is this more improtant than people crashing? Please, devs, show us you are not leaving us here alone..

My PC:
i5 3350p
GTX 760
8Gb DDR3
HDD 1TB (over 200GB free space)
Asus P8z77-i

hexicGrind
03-13-2016, 08:24 AM
Still crashing constantly. 17 pages in this thread in 5 days. Still no acknowledgment from Ubisoft.

Hard to view this as anything other than Ubisoft flipping us the bird.

EpicRSA
03-13-2016, 09:13 AM
Getting the same issue..

PC SPECS:
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
AMD FX-8350 25 C
Vishera 32nm Technology
RAM
8.00GB Single-Channel DDR3 @ 936MHz (11-11-11-30)
Motherboard
ASUSTeK COMPUTER INC. M5A99X EVO R2.0 (Socket 942)
Graphics
SyncMaster (1920x1080@60Hz)
S23B550 (1920x1080@60Hz)
8192MB ATI AMD Radeon R9 390 Series (Gigabyte)
Storage
745GB Western Digital WDC WD8000AARS-00Y5B1 ATA Device (SATA)
232GB Seagate ST3250310AS ATA Device (SATA)
232GB Samsung SSD 850 EVO 250GB ATA Device (SSD)
298GB Seagate ST3320620AS ATA Device (SATA)
1397GB Western Digital WD My Passport 0820 USB Device (USB (SATA))
Optical Drives
HL-DT-ST DVDRAM GH24NSB0 ATA Device
Audio
Realtek High Definition Audio

Temps run fine... well within safety range... Game Freezes completely... to the point where you can only kill it from the task manager... After its killed it pops up with the windows error 'The Division has stopped working' ApphangB1. Crashes happen completely random between 5 - 40 minutes... usually within 15 minutes.

I also notice that when the game crashes it drops all load from the CPU and GPU but not the RAM until it's killed from the task manager.

When i open the game again it just freezes on the epilepsy screen. The only way to open the game again is to restart the computer... until it crashes again... and repeat the process.

UWS.Comrade
03-13-2016, 09:16 AM
Still crashing constantly. 17 pages in this thread in 5 days. Still no acknowledgment from Ubisoft.

Hard to view this as anything other than Ubisoft flipping us the bird.

Yep. Over 5k views...5,000... and nothing.

Only way I see this going anywhere is by the grace of support getting pounded with links to this thread demanding it get forwarded to developers. Hell, they could be working on it for all we know, yet it's the lack of communication that is really sad.

Spyder.Be
03-13-2016, 09:21 AM
Same here,

i can play between 20-60min and then crash to desktop, i can restart the game and rejoin the mission with my friends who do not suffer that issue with lower spec pc than me...

also i noticed this issue started after the 650mb patch!

Running on
I7 6700k
MSI Krait Z170a gaming
16gig ram
EVGA GTX970 ssc+ ac2.0 4gb with latest drivers
resolution 1920*1200

CPU running at 50-55degrees and GPU at around 70-75 ( fans spin up at 65degrees )

also i cannot run ultra, running at HIGH with a little bit of framedrop here and there ( even thou i am above recommended specs )
i can play other games with higher req with no issue at ultra

mashette79
03-13-2016, 10:05 AM
erm bit of a noob question but how do I link support to this thread ?

mashette79
03-13-2016, 10:21 AM
support contacted I'm with OP on this we need to keep this thread alive and not let ubisoft push us to one side, gonna spend some more time today trying to get it stable and will keep reporting back with my findings

UWS.Comrade
03-13-2016, 10:29 AM
erm bit of a noob question but how do I link support to this thread ?

Just tell them that there are massive amounts of people who are crashing with no error and ask them to forward this link:

http://forums.ubi.com/showthread.php/1402478-Same-Constant-Crashing-Game-Closeing-as-Closed-and-Open-Beta-(No-error-code)

to the developers, which details the numerous people suffering from this problem.

Ubi-Stature
03-13-2016, 10:55 AM
Hi guys,

For issues relating to crashes in their various forms we set up this thread (http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division) which should be updated whenever any new fixes or workarounds are available.

In the meantime you can also try the following steps:

Accessing the Game from a New Windows Profile - Creating a new system profile on your machine with admin rights can help bypass any corruptions in your current windows system profile that may prevent launches.

Uninstalling Overlay-Related Programs - Third party software that produces an overlay can cause launch conflicts, these are usually non-essential and can be removed. For example: Razer Comms.

Reinstalling Your Operating System - This can help ensure the integrity of your OS for corruptions that may not be system-profile related. One example of this is the webio.dll crash error which I've personally encountered before. This option is quite time consuming and the reinstall will need to be monitored as it can require your input at stages of the reinstall.

Creating a Support Ticket - You can create a support ticket on our site here (https://support.ubi.com). Please be sure to attach your MSinfo and Dxdiag for investigation.

mashette79
03-13-2016, 11:59 AM
the workarounds and fixes have all been tried and they don't work I'm already on a fresh install of windows 10 64bit so can rule that out, and the problem for most people is not launching the game its the random CTDs with no error codes that can happen at anytime from 5mins to a hour

puttesor
03-13-2016, 12:50 PM
the workarounds and fixes have all been tried and they don't work I'm already on a fresh install of windows 10 64bit so can rule that out, and the problem for most people is not launching the game its the random CTDs with no error codes that can happen at anytime from 5mins to a hour

Totally agree. The "workarounds" are useless.

UWS.Comrade
03-13-2016, 01:42 PM
Hi guys,

For issues relating to crashes in their various forms we set up this thread (http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division) which should be updated whenever any new fixes or workarounds are available.

In the meantime you can also try the following steps:

Accessing the Game from a New Windows Profile - Creating a new system profile on your machine with admin rights can help bypass any corruptions in your current windows system profile that may prevent launches.

Uninstalling Overlay-Related Programs - Third party software that produces an overlay can cause launch conflicts, these are usually non-essential and can be removed. For example: Razer Comms.

Reinstalling Your Operating System - This can help ensure the integrity of your OS for corruptions that may not be system-profile related. One example of this is the webio.dll crash error which I've personally encountered before. This option is quite time consuming and the reinstall will need to be monitored as it can require your input at stages of the reinstall.

Creating a Support Ticket - You can create a support ticket on our site here (https://support.ubi.com). Please be sure to attach your MSinfo and Dxdiag for investigation.

PLEASE, read this thread. Nothing in your linked thread works, we've ALL tried. That is why we're here. Nobody here has a launch issue. Nobody is reinstalling their OS for a game that isn't functioning properly (and if you read the comments here, some already tried that).

Please, actually LOOK at what is being said here, not paste this same ole information we already have.

There is no error, there is no MSINFO data, there is no event viewer. Simply a CTD with an option to send an error report to Ubi. That's it...almost everyone here is having that issue. While I appreciate a response, it feels completely void of what were experiencing. I'd rather hear you're aware of the issue and no fix/still identifying first, than to get copy/paste solutions or reinstall OS (which is an outrageous solution if you really think about it).

This issue is well beyond a handful and at least informing customers who can hardly play the game they paid for that you're aware of the issue or identifying it would go a long way.

HypnotoadYT
03-13-2016, 01:51 PM
PLEASE, read this thread. Nothing in your linked thread works, we've ALL tried. That is why we're here. Nobody here has a launch issue. Nobody is reinstalling their OS for a game that isn't functioning properly (and if you read the comments here, some already tried that).

Please, actually LOOK at what is being said here, not paste this same ole information we already have.

There is no error, there is no MSINFO data, there is no event viewer. Simply a CTD with an option to send an error report to Ubi. That's it...almost everyone here is having that issue. While I appreciate a response, it feels completely void of what were experiencing. I'd rather hear you're aware of the issue and no fix/still identifying first, than to get copy/paste solutions or reinstall OS (which is an outrageous solution if you really think about it).

This issue is well beyond a handful and at least informing customers who can hardly play the game they paid for that you're aware of the issue or identifying it would go a long way.

The worst thing is that the problem has already been identified as a broken garbage collector in the code, yet they won't adress this issue, as it happened in so many of their other games as well and to this date has not been fixed. So instead they do the usual copy & paste, trying to make it look like it's the customer's fault.

mashette79
03-13-2016, 04:06 PM
just thinking outloud here but I wonder what they would do if everybody involved in this thread asked for a refund I bet they would sit up and listen then LOL, just out of curiosity I installed windows 7 64bit on a separate hdd guess what happened, yep exactly the same problem CTD after 20mins of play and that drive has no programs on it except uplay and the division, kinda knew it would not work but just wanted to rule it out, its so frustrating:mad:

TlNY_RlCK
03-13-2016, 04:51 PM
Having the same issue. I had no problems in the open beta or for the first couple of days that I played. Friday afternoon, I was running around doing some side quests and the game hard locked. I had to open the task manager and kill it, at which point the Uplay "Oh no!" Dialog came up. Initially, I blamed the new Nvidia drivers, but I've since rolled back to a driver I know to be stable and I'm still having periodic crashes.

Asus Z170A
i5-6600k @ 4.4
2x EVGA GTX 980 Ti Hybrid
16GB DDR4 @ 2133
Install drive: 250 GB Samsung 850 Evo
EVGA Supernova 1300 watt PSU

Krougher
03-13-2016, 05:01 PM
Request sent, this game is unplayable, DONT RELEASE FCKING BETA !

Specs :
CPU: I5 3570k
OS: W7.1
RAM: 24GB
GPU: 980Ti
Drivers: latest
Temp: everything watercooled under 35C

FIX THIS OR RIOT !

(How do i ask for a refund, i dont want to pay for a beta)

EinBugStein
03-13-2016, 05:02 PM
So I did spend 99,95€ just so that I can't play even a few minutes stable without crashing and the only solutions are some "Lets hope it will fix the issue because we don't care as long as there aren't enough people with that problem" words from Ubisoft? seriously ...+

They don't even mention this god damn problem in the "Known Issues" Section.

TYRans.ShaRhy
03-13-2016, 05:15 PM
I had this no-error crashes 2 days in a row. Today i open my power supply and change my memory slots to another place. Thats all.
If u cant solve your problem properly, open your PC and look there.
Good luck.

Krougher
03-13-2016, 06:41 PM
Since i have no problem in EVERY OTHER GAME, why should i change my mem slots, and btw all of them are occupied, gonna be hard, maybe they should instead, fix their game.

von_Ziethen
03-13-2016, 06:46 PM
Since i have no problem in EVERY OTHER GAME, why should i change my mem slots, and btw all of them are occupied, gonna be hard, maybe they should instead, fix their game.

Thats it! I Agree!
UBISOFT FIX it ASAP, i cant Play this Game since Release. Why i bought the Gold Edition? i am very angry...:mad:

mashette79
03-13-2016, 07:14 PM
I think I maybe getting somewere I have just played for 2hours+ for the first time since launch without CTD it did eventually freeze but no CTD with the usual uplay crash report I know this is no fix but it may help some of you out at least, these are the setting I used

Run the division.exe in compatability mode for windows 7

NVidia control panel set power management to prefer maximum performance

Graphics settings on high preset and that's it that's all I changed

DChrizZ
03-13-2016, 07:15 PM
hey guys,

got the same problem random crashes with an option to send a report.

specs:
CPU i7 600k
GPU 980 ti
OS Win10 64 Pro

RealKappa69
03-13-2016, 08:13 PM
Same problem here, but instead my laptop just rebooting itslef after playing the game for around 15 minutes. No throttling, no overheating (well, maybe a little, gpu sitting on 75 c), no fps drops on medium settings, tried everything to fix. And no such problem in any other game obviously.
Asus x550lnv, geforce 840m.

KeenanFeldspar
03-13-2016, 08:45 PM
I have the same issue here. No error message, just a shutdown. Happens aprrox. between 30-40 minutes.
Specs on MSI Laptop (GE72 6QF) :
NVIDIA GTX970M
16GB RAM DDR4
i7 6700HQ processor.
And the game runs on a 128GB SSD, almost half of it free.

Cmdo.Delta
03-13-2016, 08:58 PM
The worst thing is that the problem has already been identified as a broken garbage collector in the code, yet they won't adress this issue, as it happened in so many of their other games as well and to this date has not been fixed. So instead they do the usual copy & paste, trying to make it look like it's the customer's fault.

I'm software dev and for several days I was doing test to try to identify the problem and I knew it was some sort of memory leak but I was not understanding why the memory allocated to TheDivision.Exe was not growing more than this. A broken garbage collector lol.. that make freakin sense... this memory is no longer officially attributed to the thread but is still hold in memory until that bastard clean it from any references and content... damn it! Now i hate garbage collectors lol... but why few people are affected and not the others? That's what is pissing me off with this game. Alot of bugs are reported but they are not affecting everyone, only few people.. wtf lol...
now we have to solve the problem of this asshat garbage collector.. how can we fix it.. mmmm

Cmdo.Delta
03-13-2016, 09:00 PM
I think I maybe getting somewere I have just played for 2hours+ for the first time since launch without CTD it did eventually freeze but no CTD with the usual uplay crash report I know this is no fix but it may help some of you out at least, these are the setting I used

Run the division.exe in compatability mode for windows 7

NVidia control panel set power management to prefer maximum performance

Graphics settings on high preset and that's it that's all I changed
Keep us updated.. but damn, i already run on windows 7.... lol running compatiblity while i'm already on win 7 this is rofl lmao XD !!!!!

I agree with others.. why do WE have to mess to find a fix while it's the job of devs to do so? If they pay us to debug the game, why not. But so far, I'm paying to debug it for them! XD

xTezla
03-13-2016, 09:02 PM
I think we all have to ask for a refund (I love this game but i hate the way they are avoiding us). That's the sad point but they wont help us to resolve the problem as they don't answer and give us feedback on our problem. They aren't providing a good support to us. I know that they are some problems that you can't handle and need more times to fix but we need to know THAT THEY ARE WORKIN ON IT (NOT A LIE, we prefer hearing that the developpers cant figure what's going on and still working on it that "We are aware of this bug blablabla) , that isn't actually the case they are doing the : "Maybe you should try this **** ? Or this other **** ? WHAT ABOUT REBOOTING YOUR SYSTEM ALL THE TIME UHH ? ".

Sorry for this post and sorry for my poor english.

I haven't pay a rebooting system game.

SPECS :
CPU : I7 4790k
GPU : Gtx 970
RAM: 8GB DDR3
Motherboard : Gigabyte Z97-D3H
Humor : VeryAngryOver-9000k.

Cmdo.Delta
03-13-2016, 09:04 PM
Just to mention, system reboot is a UPLAY **** up because of the cloud sync.. it's not cuz of The Division.. my friend was playing Far Cry Primal and told me it was doing the same when crashing. He had to reboot. After googling for some time, I found it was related to cloud sync... I dont know how we'll be able to disable cloud sync since the division is server side **** lol.. can we disable cloud sync?

EDIT: Honestly, if everything is server side and we are not caring about cloud sync, we could just disble cloud sync and it would remove the fact we have to ****in reboot whole system everytime.. anyone willing to try? :P

EDIT 2: assuming EVERYTHING is server side, there is no local save data (which would make sense to prevent hacking).... so I guess disabling cloud sync should not affect the game and stop us from having to reboot whole system to play again.. honestly, i'll try it.. i'll take a chance to corrupt my save file to try it because i'm tired of havint to reboot whole **** every time.. i'll keep you guys updated.. if someone else wanna try it too, would be nice.

Spyder.Be
03-13-2016, 09:19 PM
I think I maybe getting somewere I have just played for 2hours+ for the first time since launch without CTD it did eventually freeze but no CTD with the usual uplay crash report I know this is no fix but it may help some of you out at least, these are the setting I used

Run the division.exe in compatability mode for windows 7

NVidia control panel set power management to prefer maximum performance

Graphics settings on high preset and that's it that's all I changed


still same issue here ...
GOD DAMNED UBISOFT!

PhobetorXVII
03-13-2016, 09:33 PM
I think I maybe getting somewere I have just played for 2hours+ for the first time since launch without CTD it did eventually freeze but no CTD with the usual uplay crash report I know this is no fix but it may help some of you out at least, these are the setting I used

Run the division.exe in compatability mode for windows 7

NVidia control panel set power management to prefer maximum performance

Graphics settings on high preset and that's it that's all I changed


I did that and instead of a regular crash I got a BSOD

Desx19
03-13-2016, 09:41 PM
I have the same issue on my desktop, which has an i7-4790k and a gtx 970. I've tried every potential "fix" or "workaround" and nothing has worked. I just factory reset my pc and will let you guys know if that works.

I can play the game on my laptop just fine, which is running an i7-4700mq and gtx 755m sli.

I'd much rather play the game on my desktop and would love to be able to find the solution, but not much can be done when I have no error reports in event viewer or msinfo. It's insane how this has been a problem that ubisoft has known about since the closed beta, over 1 month ago and nothing has been done.

PhobetorXVII
03-13-2016, 09:56 PM
Got another crash this time the PC freeze with looping sounds very weird that after changing settings in Nvidia control panel I got different kind of crashes The game is probably conflicting with some driver files

T-80_o.O
03-13-2016, 09:58 PM
Hi guys,

For issues relating to crashes in their various forms we set up this thread (http://forums.ubi.com/showthread.php/1402017-Crashing-in-The-Division) which should be updated whenever any new fixes or workarounds are available.

In the meantime you can also try the following steps:

Accessing the Game from a New Windows Profile - Creating a new system profile on your machine with admin rights can help bypass any corruptions in your current windows system profile that may prevent launches.

Uninstalling Overlay-Related Programs - Third party software that produces an overlay can cause launch conflicts, these are usually non-essential and can be removed. For example: Razer Comms.

Reinstalling Your Operating System - This can help ensure the integrity of your OS for corruptions that may not be system-profile related. One example of this is the webio.dll crash error which I've personally encountered before. This option is quite time consuming and the reinstall will need to be monitored as it can require your input at stages of the reinstall.

Creating a Support Ticket - You can create a support ticket on our site here (https://support.ubi.com). Please be sure to attach your MSinfo and Dxdiag for investigation.

Just unbelievable ingorant. Instead of really helping an doing their Job for what they already got paid for, Ubisoft is just saying that it is our fault and our faulty Systems -.-
Oh, and how about that uncountable other games of other platforms i already played on that "faulty" System without any Problems? You would probably call it luck, i guess.....:mad:

Krougher
03-13-2016, 10:18 PM
What about stopping the bleeding here, and stop the game, refund all of us, and relaunch the game when it works ?

Cmdo.Delta
03-13-2016, 10:28 PM
What about stopping the bleeding here, and stop the game, refund all of us, and relaunch the game when it works ?

We are not majority of people having this bug. Sure you can request a refund but they wont stop selling it since we are not that many having the bug compared to how many people actually play without any crash. xD

UWS.Comrade
03-13-2016, 11:03 PM
Put pressure on support still to forward to developers. The copy/paste response to look at the "crash" thread, which we all have, is not sufficient. Here is a recap that hopefully the development will see:

1) We're not getting any error codes.
2) MSINFO provides no crash data
3) Event Viewer shows no crash data
4) We've tried the solutions on the "crash" pinned thread.

koogarm
03-13-2016, 11:11 PM
Im having the same problem as THEJblaze but mostly it'll simply just crash on me and ive tried everything recommended to no avail.


i-7 6700 cpu
970 nvidia
16gb ram

Cmdo.Delta
03-13-2016, 11:14 PM
HOLY **** I think I found why... people try disabling the ****in uplay cloud sync.. I'm playing for a 30 minutes now and no crash at 1920x1080.. i'm gonna play some more and cross my fingers.. but so far, i'm monitoring my memory closely with Process Explorer.. nothing strange.. My FPS is more than fine.. 50 outside building.. 70 inside... Try it out people... maybe that could be that ****in uplay cloud that sync the game while there is no need for syncinc since it's a server side game.. maybe that's the ****in uplay that overload memory to crash... why not.. try it please.. cross fingers...

EDIT: 1h I'm playing at 1920x1080 no crash. Before I was crashing in 20-25minutes. I keep my finger crossed. Try it, update us please.

Cmdo.Delta
03-14-2016, 12:14 AM
Been 1h and 30 minutes and counting that I didnt crash.. disable Uplay cloud sync folks.. try it.. If that works, all you'll have to do is worship me for rest of your lives :P

mashette79
03-14-2016, 12:29 AM
Lol, please keep us posted pal hopefully you've found the solution

Cmdo.Delta
03-14-2016, 12:48 AM
Lol, please keep us posted pal hopefully you've found the solution

2h and works like a charm! :P Every step I do I'm scared the game could crash.. but it keeps up.. 1920 x 1080.. was crashing every 20-25 minutes.. been 2hours now I'm playing.. I have good hope in this fix... I just cross my finger it's a real fix and it'll work for many of you too. Cuz we were working together in this and we all deserve to be able to play.

Technueve
03-14-2016, 12:51 AM
It feels kinda stupid but I saw this online so I thought I would try... AND IT IS WORKING SO FAR!!! Few hours playing with no crashes.

What I did was open EVGA Precision X 16 and drop my GPU Clock offset by 50 and the MEM Clock Offset by 50. After that it works!

I have a EVGA 780ti Super Clocked. I think whatever The Divisions problem is effects the factory Super Clocked aspect of the card and causes the drivers to crash. I havent had any issues with any other game so its not my card... its Ubi and The Division? Or still a driver issue Im not sure.

Really hope an OFFICIAL fix comes out for this and that this work around helps others!

mashette79
03-14-2016, 12:58 AM
It feels kinda stupid but I saw this online so I thought I would try... AND IT IS WORKING SO FAR!!! Few hours playing with no crashes.

What I did was open EVGA Precision X 16 and drop my GPU Clock offset by 50 and the MEM Clock Offset by 50. After that it works!

I have a EVGA 780ti Super Clocked. I think whatever The Divisions problem is effects the factory Super Clocked aspect of the card and causes the drivers to crash. I havent had any issues with any other game so its not my card... its Ubi and The Division? Or still a driver issue Im not sure.

Really hopes an OFFICIAL fix comes out for this and that this work around helps others!

Already tried that work around it didn't work for me, really hoping the OP has found the problem as that is something I haven't tried

Technueve
03-14-2016, 01:01 AM
Already tried that work around it didn't work for me, really hoping the OP has found the problem as that is something I haven't tried

Yeah... I saw his post so I checked my cloud settings and it was already turned off. Fingers crossed the OP fix works for ya! :)

Cmdo.Delta
03-14-2016, 01:08 AM
So far I had no crash disabling stupid Uplay cloud sync. I hope it keeps going. I cannot see anything else I did since yesterday that could have cause my game to stop crashing. All I did was installing and launching Process Explorer to monitor my RAM usage. I doubt it's the reason I stopped crashing lol but I'll mention it. Try it. I doubt it has anything to do with my 2h of gaming without crash but imagine for some reason it would be that. It could be hilarious... xD

This is process explorer: https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

So far, I was disabling Uplay cloud sync because it was supposed to help me not have reboot the whole system to launch game after a crash. Could it be a possible fix for some of us? Maybe. Try everything you can people. No one knows what could help you having a better gaming time. But as long as it works, who cares!

EDIT: Forgot to mention I also disabled uplay in game (uplay overlay).. you could try it too.. honestly I dont know.. i'll keep playing later and see if I can keep playing without crash... if any crash happens again, i'll update you guys. Hopefully it wont happens. And hopefully some of you can fix their game with this too.

Bigodon
03-14-2016, 01:17 AM
posted this on other topic, and just going to post this here too:

this killing my enjoyment and i'm getting sick of this, i LOVED the division, but if i could i ask for steam refund because nothing can make this game to stop crash randomic.

Seriously this is REALLY had special attention on pc side? because those symptomes feels like a cheap console port, it's annoying and didn't look solid pc version.

problem: same as yours, you're playing a mission, or a encounter, or side quest, or just messing around dark zone and the game freeze for a second then crash to desktop with a uplay crash report window.

from my side:
- windows is updated
- i have all game requeriments from directx to visual c++ installed
- i turn off my anti virus to play
- my graphic card drivers are updated to the last drivers and i did a clean install
- i reduce to the maximum startup app on windows
- i turn off ubisoft cloud
- my uplay is updated
- my steam is updated
- i ran the game with and without admin privileges
- overclock my graphic card do NOTHING than increase the overall performance, game still crashing if i run without overclock
- i have done a register cleanup
- i have done a sfc /scannow on cmd prompt to looking for errors
- i have verified my game files
- i have redownload the whole ******* game
- i have disable uplay overlay
- i don't use other overlay tha steam and geforce experience
- my geforce exprience is the last beta available

how often is crash?
random: from a half hour of gaming to over 2 or 3 hours
solo or coop: both
pve or pvp: again, both... no matter if i'm solo on dz or with a friend, this just crash and the same applies to pve coop.

my config:
- gtx titan x
- i7 5820k @4ghz
- 16gb ram
- asrock x99x killer mobo
- windows 10

i will not paste any crash reports because i sent over 100 to ubi since the game out
if i find a solution i will post here, best luck for all of us :(

edit: just some extra info
my nvidia settings on control panel are:
anti aliasing for transparency at 8x
mfaa is turned on
forcing af filter at 16x
triple buffer is on
vsync is on

i will try disable mfaa since assassins creed syndicate ran problematic and buggy with this on, but i don't think this is the problem here...

UWS.Comrade
03-14-2016, 01:22 AM
Interesting CMDO. I'll also give it a shot, but if that was the cause it makes me wonder why many with it on aren't having problems with it. Since it's on by default, that's very odd it only affects a certain amount of people.


posted this on other topic, and just going to post this here too:

this killing my enjoyment and i'm getting sick of this, i LOVED the division, but if i could i ask for steam refund because nothing can make this game to stop crash randomic.

Seriously this is REALLY had special attention on pc side? because those symptomes feels like a cheap console port, it's annoying and didn't look solid pc version.

problem: same as yours, you're playing a mission, or a encounter, or side quest, or just messing around dark zone and the game freeze for a second then crash to desktop with a uplay crash report window.

from my side:
- windows is updated
- i have all game requeriments from directx to visual c++ installed
- i turn off my anti virus to play
- my graphic card drivers are updated to the last drivers and i did a clean install
- i reduce to the maximum startup app on windows
- i turn off ubisoft cloud
- my uplay is updated
- my steam is updated
- i ran the game with and without admin privileges
- overclock my graphic card do NOTHING than increase the overall performance, game still crashing if i run without overclock
- i have done a register cleanup
- i have done a sfc /scannow on cmd prompt to looking for errors
- i have verified my game files
- i have redownload the whole ******* game

how often is crash?
random: from a half hour of gaming to over 2 or 3 hours

my config:
- gtx titan x
- i7 5820k @4ghz
- 16gb ram
- asrock x99x killer mobo
- windows 10

i will not paste any crash reports because i sent over 100 to ubi since the game out
if i find a solution i will post here, best luck for all of us :(

We feel your pain man, the one response we actually go on page 18 seemed like nothing but a copy paste totally ignoring what this thread was about.

Contact support via uplay and demand they forward this to development, it's all we can really do.

JohnO_
03-14-2016, 01:28 AM
Hi guys,

I very rarely get a crash while playing, however almost 90% of the time I fast travel I get the game not responding and send crash report. Almost every time I fast travel.
I also get the same crash quite often just navigating the map, however all my crashes are isolated to using the MAP only.

Once thing I tried was enabling VSYNC, as I had a theory that the huge FPS spike when opening the map was causing problems, this seemingly reduced the amount of crashes but I did in the end crash.

Another thing, this game always seems ot like to change to FULLSCREEN (WINDOWED) mode, this causes the above mentioned crashes to happen more frequently. Luckily enough for me though I do not crash while actually playing, which is wierd in it self.

The anxiety of opening my map is killing me, and I ****ing hate ubisoft, same ******** issues with R6 seige that took months to fix.

RealKappa69
03-14-2016, 01:59 AM
HOLY **** I think I found why... people try disabling the ****in uplay cloud sync.. I'm playing for a 30 minutes now and no crash at 1920x1080.. i'm gonna play some more and cross my fingers.. but so far, i'm monitoring my memory closely with Process Explorer.. nothing strange.. My FPS is more than fine.. 50 outside building.. 70 inside... Try it out people... maybe that could be that ****in uplay cloud that sync the game while there is no need for syncinc since it's a server side game.. maybe that's the ****in uplay that overload memory to crash... why not.. try it please.. cross fingers...

EDIT: 1h I'm playing at 1920x1080 no crash. Before I was crashing in 20-25minutes. I keep my finger crossed. Try it, update us please.

Well, i still get latop reboot, but it has been working longer. about 45 mins i think.

Cmdo.Delta
03-14-2016, 02:13 AM
I'll try playing again this evening. I'll see if something happens. I played 2h without crash on 1920x1080. It's a world record for me lol. First time I was quiting the game because I wanted to lol. All I was expecting is be able to relaunch the game without rebooting system. If I crash again, at least I'll have that (I hope). I keep you in touch people. Maybe try the Process Explorer too. I'm running this as playing. Would be hilarious it is the reason I stopped crashing but well. If I strop crashing, I'll try to remember everything I did since yesterday in hope this is one of those things that fixed the problem.. or maybe it's just random luck..

DChrizZ
03-14-2016, 03:08 AM
cant confirm not working for me just crashed...

Cmdo.Delta
03-14-2016, 03:14 AM
Damn sorry lol.. i had hope.. i'll go back playing to see how it works..

Rylonelin
03-14-2016, 03:20 AM
This just started happening to me today, and now can't get passed the Character Selection screen..

Specs

i5 6600k
GTX 780
16gb Crucial DDR4 ram

NE5T0R
03-14-2016, 03:36 AM
Is anyone else having issues with their CPU being at 100% all the time??? I have a i5 4670k @4ghz and and 980TI at my GPU is only using around 70% ???? Whats up with this?

JackalM84
03-14-2016, 03:45 AM
I downloaded the latest GeForce driver that just launched a few days ago and still no luck. I am going to try the Uplay cloud sync fix that seems to be working for some of you. To those having to "underclock" their graphics cards to run the division - SMH. You shouldn't have to underclock your stock graphics card to run it... lol.

DChrizZ
03-14-2016, 03:51 AM
i really cant wrap my head around that issue at all. i mean i lvled just fine to lvl 30 without any crashes or issues. and then all of a sudden this **** show started... and still no reply from ubi..

UWS.Comrade
03-14-2016, 04:14 AM
Turning off the sync didn't work for me. Oddly enough instead of a straight CTD it froze for a second, black screened then crashed to desktop.

Cmdo.Delta
03-14-2016, 04:40 AM
So far with disabling the ubi cloud sync, i played anohter 1h30 without a crash.. is it that or something else? I dont know... but i cross fingers i wont need to bother anymore ... :s

UWS.Comrade
03-14-2016, 05:10 AM
So far with disabling the ubi cloud sync, i played anohter 1h30 without a crash.. is it that or something else? I dont know... but i cross fingers i wont need to bother anymore ... :s

Doesn't seem to have worked for at least 2 of us, so what ever happened for you, hope it sticks. I just don't understand how most others have no issues with CTD and yet a lot here do. I've got people with lower gpu's and system specs. running this game with no CTD. Yet I'm crashing constantly.

Makes no sense, and lack of any REAL ubi response (not that generic crap they posted a few pages back) is really disheartening. I honestly wish I never would of bought this game. I had this issue in beta and chalked it as a beta thing. This isn't worth the stress and time wasted re-doing crap in this game. I would of rather waited a month for a fix (assuming this gets fixed) than to continue this begging on a forum for some type of response and dealing with 10min crashes, or 30min crashes.

TheJBlaze
03-14-2016, 05:24 AM
Disabling Cloud sync did NOT work for me. Gonna try reducing my GPU clock speeds like someone recommended.

xTriplexXx
03-14-2016, 05:28 AM
I did the disabling of the Cloud Sync, worked for about a hour then shut my pc down again !

Cmdo.Delta
03-14-2016, 05:30 AM
The only other thing I've done since yesterday was installing gadgets to monitor my CPU and GPU.. and installing Process Explorer. I could not tell if installing those could've had an impact on my computer or if I'm just in a lucky day. Maybe tomorrow i'll turn on PC and it'll start to crash again as all the other days. Who knows. That's just freakin annoying. Ever step I do in the game, I fear it'll crash.. grrrr... wish they find a fix very soon for all of us.

BrutalMaz
03-14-2016, 05:38 AM
Not fixed

Cmdo.Delta
03-14-2016, 08:44 AM
I'm sorry it's not working for you guys.. Funny I was able to play for 5h and 30 minutes in 1920x1080 without a crash. Lucky or the cloud sync helped? I dunno. But I'm happy of it. I had no lag no crash, my FPS was perfect.. I could even boost graphics a bit. But I consider myself lucky to be able to play without a crash. I wish I could have find a fix that works for everyone around. I just cross finger they come with a patch very soon so everyone can play without any more trouble. Honestly, that sucks. I know it's something we have to live with on a release. I just hope the patch wont be release in months... Hopefully this week...

hexicGrind
03-14-2016, 09:22 AM
The Solution For Me

Oddly enough, one of my ram sticks was bad. None of my other games were showing any problems because I don't run any other games at high enough settings to use that much ram (I had 24 GB of ram).

I played for 9 hours today and it is definitely fixed. Good luck to you guys, and hopefully this helps at least a few of you.

von_Ziethen
03-14-2016, 09:52 AM
My Workaround:

I use a EVGA GTX 770 4GB. This card is overclocked by manufactorer, i decrease the GPU Clock Offset and Mem Clock Offset 100Mhz. Now i was able to play 8 h without any Crash or Grafik issues and no FPS Drops. But thats not an Solution its only a workaround.

good luck guys

JohnO_
03-14-2016, 12:31 PM
**** this is ****. Just saying.

Wolf2516
03-14-2016, 12:45 PM
Been having the same issues, i have noticed that solo i last longer. And in a group i may last long enough to finish a daily, but only one, game will always crash during the second. Thought this was meant to be a multiplayer type game?
Lowed Res to 1600x900
Lowed all Graphics to Low
Reinstalled C++
Verified Game files
Uplay cloud sync off
Uplay overlay off

I7 4770k
GTX 770

Beta was far more playable than this. Congrats on breaking your own game.

Pszeniczniak
03-14-2016, 12:46 PM
I tried start game about milion times with different drivers, even with different Windows verisions. Always crash during the intro movie...

rig:
i7 6700K @4.4GHz
16GB 3000MHz CL15
gtx980Ti Strix base 1190MHz, boost 1291Mhz, memory 7200MHz
win 8.1 x64
monitor 1440p 60Hz

plz help

Ubi-Houck
03-14-2016, 01:24 PM
Hello,

I am sorry to hear that many of you are experiencing crashing issues. There can be many causes for a game crashing and as you may have noticed from some of those who were able to resolve their issue, there are different solutions that can work for one person, that won't work for another. Below I have combined many troubleshooting steps that can help:

To troubleshoot the crashing / freezing you are having, please follow the troubleshooting steps below:

1. Delete Configuration File
Please delete the game configuration file. This will reset the configuration setting back to their default settings. You can find the file in the location below:

My Documents > My Games > Tom Clancy's The Division

Once deleted, please try the game again.

2. Verify Game Files
For Uplay users:

To verify the game files, we recommend running the Uplay client as administrator to do this:

1. Completely exit Uplay.
2. Right-click on the shortcut which you use to launch Uplay.
3. Select the 'Compatibility' tab.
4. Tick the 'Run as Administrator' box.
5. Select 'OK'

To verify the game files:

1. Launch Uplay.
2. Select the 'Games' tab at the top of the window.
3. Click on the game tile within your games library.
4. Select "Properties".
5. Under "Local Files", choose the "Verify Files" option.

If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed you can then try the game again.

For Steam users:

Please follow the steps in the article below:

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

3. Disable Background Applications
To check there is no conflict with other applications and the game, please try disabling your background applications (Temporarily disable any unnecessary programs and also any anti-virus / firewall software):

If you are using Windows 8/8.1/10, start-up programs can be disabled through the task manager. Press CTRL + ALT + DELETE to go the task manager and go to the start-up tab.

If using a previous version of Windows:

Go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

- Type in MSCONFIG and press Enter
- Go to the tab, which says Start-up
- Click the option to Disable All
- Press Apply, then Close then pick the option to Restart

Once your computer as restarted, please try the game again. Please do not forget to reactivate your security software after testing the game.

4. Check Your Graphics Card Drivers Are Up to Date
It's important that your graphics card is using the latest drivers, as if they are not then you may experience a number of issues. To update your graphics card drivers, we recommend going to the graphics card manufacturer's website to download the latest drivers. Please use the link below for your graphics card manufacturer:

NVidia: http://www.geforce.co.uk/drivers

AMD: http://support.amd.com/en-us/download

Laptop Users:
Laptop versions of supported cards may work but are NOT officially supported. If your laptop has a dedicated graphics card, you can try the steps below on how to make this the primary card:

NVIDIA:
Please open your NVIDIA Control Panel and click on 'Manage 3D settings'.

You should be able to see the drop down list for 'Preferred graphics processor', please select 'High-performance NVIDIA processor' then 'Apply' at the bottom.

AMD:
Open the Catalyst Control Center, go to the Dynamic Switchable Graphics tab and set the game to run on High Performance.

5. Disable Uplay Overlay
To disable the in-game overlay, please follow the steps below:

- Launch the Uplay client.
- Login with your account details.
- Click on the three lines on the top left to show the Uplay options.
- Click on 'Settings'
- Under 'General', untick the option to 'Enabled in-game overlay for supported games'

Once you have done this, please try the game again.

6. Disable Overlay Processes
Please try disabling any overlay or DirectX hooking software before launching the game. These overlays can cause issues when the game attempts to load content, or render 3D environments and user interfaces.

The following list of overlay / hooking programs are known to interfere with our games:

- Fraps
- Xfire
- TeamSpeak
- Mumble
- Steam Overlay (read below for further instructions)
- EVGA Precision X
- Gigabyte OC Guru I & II
- ASUS GPU Tweak
- ASUS Smart Doctor
- Gamer OSD
- MSI Afterburner
- MSI kombuster
- Evolve Client
- Overwolf
- Raptr

How to disable the Steam Overlay:
1. Launch Steam and click on the "Settings" button.
2. Click on the "In-Game Settings" tab.
3. Uncheck the box next to "Enable Steam Community In-Game" and click OK.

* Disable the Steam Overlay on specific games only by right-clicking on the game title, selecting "Properties" and unchecking "Enable Steam Community In-Game" on the "General" tab.

I would also like to point out that custom peripheral software and third-party game software can cause issues as well:

Razer, Logitech, Steelseries, etc.

After disabling all applications that use an overlay, try running the game again.

If you are still experiencing issues after these steps, please create a support ticket so we can look into your specific crash for you. You can create a ticket on our support website here: https://support.ubi.com/

Click on 'My Questions' then 'Ask a Question' and fill out the details. Please also attach a DXDIAG and a MSINFO report from your computer to the ticket.

You can find instructions on how to create these files and attach them to this ticket in the links below:

Dxdiag: https://support.ubi.com/en-GB/faq.aspx?article=000021185
MSINFO: https://support.ubi.com/en-GB/faq/article/000021216

Thanks

Spyder.Be
03-14-2016, 02:15 PM
Hello,

I am sorry to hear that many of you are experiencing crashing issues. There can be many causes for a game crashing and as you may have noticed from some of those who were able to resolve their issue, there are different solutions that can work for one person, that won't work for another. Below I have combined many troubleshooting steps that can help:

To troubleshoot the crashing / freezing you are having, please follow the troubleshooting steps below:

1. Delete Configuration File
Please delete the game configuration file. This will reset the configuration setting back to their default settings. You can find the file in the location below:

My Documents > My Games > Tom Clancy's The Division

Once deleted, please try the game again.

2. Verify Game Files
For Uplay users:

To verify the game files, we recommend running the Uplay client as administrator to do this:

1. Completely exit Uplay.
2. Right-click on the shortcut which you use to launch Uplay.
3. Select the 'Compatibility' tab.
4. Tick the 'Run as Administrator' box.
5. Select 'OK'

To verify the game files:

1. Launch Uplay.
2. Select the 'Games' tab at the top of the window.
3. Click on the game tile within your games library.
4. Select "Properties".
5. Under "Local Files", choose the "Verify Files" option.

If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed you can then try the game again.

For Steam users:

Please follow the steps in the article below:

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

3. Disable Background Applications
To check there is no conflict with other applications and the game, please try disabling your background applications (Temporarily disable any unnecessary programs and also any anti-virus / firewall software):

If you are using Windows 8/8.1/10, start-up programs can be disabled through the task manager. Press CTRL + ALT + DELETE to go the task manager and go to the start-up tab.

If using a previous version of Windows:

Go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

- Type in MSCONFIG and press Enter
- Go to the tab, which says Start-up
- Click the option to Disable All
- Press Apply, then Close then pick the option to Restart

Once your computer as restarted, please try the game again. Please do not forget to reactivate your security software after testing the game.

4. Check Your Graphics Card Drivers Are Up to Date
It's important that your graphics card is using the latest drivers, as if they are not then you may experience a number of issues. To update your graphics card drivers, we recommend going to the graphics card manufacturer's website to download the latest drivers. Please use the link below for your graphics card manufacturer:

NVidia: http://www.geforce.co.uk/drivers

AMD: http://support.amd.com/en-us/download

Laptop Users:
Laptop versions of supported cards may work but are NOT officially supported. If your laptop has a dedicated graphics card, you can try the steps below on how to make this the primary card:

NVIDIA:
Please open your NVIDIA Control Panel and click on 'Manage 3D settings'.

You should be able to see the drop down list for 'Preferred graphics processor', please select 'High-performance NVIDIA processor' then 'Apply' at the bottom.

AMD:
Open the Catalyst Control Center, go to the Dynamic Switchable Graphics tab and set the game to run on High Performance.

5. Disable Uplay Overlay
To disable the in-game overlay, please follow the steps below:

- Launch the Uplay client.
- Login with your account details.
- Click on the three lines on the top left to show the Uplay options.
- Click on 'Settings'
- Under 'General', untick the option to 'Enabled in-game overlay for supported games'

Once you have done this, please try the game again.

6. Disable Overlay Processes
Please try disabling any overlay or DirectX hooking software before launching the game. These overlays can cause issues when the game attempts to load content, or render 3D environments and user interfaces.

The following list of overlay / hooking programs are known to interfere with our games:

- Fraps
- Xfire
- TeamSpeak
- Mumble
- Steam Overlay (read below for further instructions)
- EVGA Precision X
- Gigabyte OC Guru I & II
- ASUS GPU Tweak
- ASUS Smart Doctor
- Gamer OSD
- MSI Afterburner
- MSI kombuster
- Evolve Client
- Overwolf
- Raptr

How to disable the Steam Overlay:
1. Launch Steam and click on the "Settings" button.
2. Click on the "In-Game Settings" tab.
3. Uncheck the box next to "Enable Steam Community In-Game" and click OK.

* Disable the Steam Overlay on specific games only by right-clicking on the game title, selecting "Properties" and unchecking "Enable Steam Community In-Game" on the "General" tab.

I would also like to point out that custom peripheral software and third-party game software can cause issues as well:

Razer, Logitech, Steelseries, etc.

After disabling all applications that use an overlay, try running the game again.

If you are still experiencing issues after these steps, please create a support ticket so we can look into your specific crash for you. You can create a ticket on our support website here: https://support.ubi.com/

Click on 'My Questions' then 'Ask a Question' and fill out the details. Please also attach a DXDIAG and a MSINFO report from your computer to the ticket.

You can find instructions on how to create these files and attach them to this ticket in the links below:

Dxdiag: https://support.ubi.com/en-GB/faq.aspx?article=000021185
MSINFO: https://support.ubi.com/en-GB/faq/article/000021216

Thanks

DUDE, AGAIN

if other games work with all our normal programs in the background why shouldn't division work like that ??

it's stupid for you to ask to close all those things!
Players even report to do a full reinstall of their OS on a seperate disk and have the same issue.

IT'S IN THE CODE, NOT IN OUR PC'S OS!!!!

mashette79
03-14-2016, 02:39 PM
Here we go again with the usual copy/paste fixs and workarounds don't you think we have all tried these that's why we're here please stop insulting people with absolute nonsense, and PLEASE read the other 25 pages of comments before posting

altair1194
03-14-2016, 02:57 PM
Tried disabling Uplay Cloud Sync, still crashed after playing for about 30 minutes.

puttesor
03-14-2016, 03:10 PM
And yet again they just give a **** about us. Seriously WTF is that, "Below I have combined many troubleshooting steps". That's a BIG ****ING LOL.

Do you think we are stupid?

All these solutions have been tested numerous times without any success. Why is it so damn hard to just admit that it's your product that causes all this problems not our machines.

One of my friend just bought a new high-end PC with The Division as a bundle on his new GPU. Do you think he can play the game, unfortunately the answer is NO because you sell/bundle a game that is not finished. Do you think he can play other CPU/GPU demanding games? Of course, without any problems.

My patience is high when it comes to stuff like this, but enough is enough. For almost a week now and 25 pages with comments all you bother to do is copy/paste a useless "close al applications, re-install, verify" text.

Never experienced so disrespectful behavior from a serious company!:mad:

baadz2
03-14-2016, 03:20 PM
Same problem af every one else, and no, the suggested solutions doesn't do any good.

TheJBlaze
03-14-2016, 03:24 PM
Hello,

I am sorry to hear that many of you are experiencing crashing issues. There can be many causes for a game crashing and as you may have noticed from some of those who were able to resolve their issue, there are different solutions that can work for one person, that won't work for another. Below I have combined many troubleshooting steps that can help:

To troubleshoot the crashing / freezing you are having, please follow the troubleshooting steps below:

1. Delete Configuration File
Please delete the game configuration file. This will reset the configuration setting back to their default settings. You can find the file in the location below:

My Documents > My Games > Tom Clancy's The Division

Once deleted, please try the game again.

2. Verify Game Files
For Uplay users:

To verify the game files, we recommend running the Uplay client as administrator to do this:

1. Completely exit Uplay.
2. Right-click on the shortcut which you use to launch Uplay.
3. Select the 'Compatibility' tab.
4. Tick the 'Run as Administrator' box.
5. Select 'OK'

To verify the game files:

1. Launch Uplay.
2. Select the 'Games' tab at the top of the window.
3. Click on the game tile within your games library.
4. Select "Properties".
5. Under "Local Files", choose the "Verify Files" option.

If an issue is found you will be given the option to Repair, click Repair. After repairing the issue, please verify the game again until no issues are found. When this has been completed you can then try the game again.

For Steam users:

Please follow the steps in the article below:

https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335

3. Disable Background Applications
To check there is no conflict with other applications and the game, please try disabling your background applications (Temporarily disable any unnecessary programs and also any anti-virus / firewall software):

If you are using Windows 8/8.1/10, start-up programs can be disabled through the task manager. Press CTRL + ALT + DELETE to go the task manager and go to the start-up tab.

If using a previous version of Windows:

Go to the Start menu on your desktop (or, if using Windows Vista/Windows 7 press the Windows key and the letter R at the same time)

- Type in MSCONFIG and press Enter
- Go to the tab, which says Start-up
- Click the option to Disable All
- Press Apply, then Close then pick the option to Restart

Once your computer as restarted, please try the game again. Please do not forget to reactivate your security software after testing the game.

4. Check Your Graphics Card Drivers Are Up to Date
It's important that your graphics card is using the latest drivers, as if they are not then you may experience a number of issues. To update your graphics card drivers, we recommend going to the graphics card manufacturer's website to download the latest drivers. Please use the link below for your graphics card manufacturer:

NVidia: http://www.geforce.co.uk/drivers

AMD: http://support.amd.com/en-us/download

Laptop Users:
Laptop versions of supported cards may work but are NOT officially supported. If your laptop has a dedicated graphics card, you can try the steps below on how to make this the primary card:

NVIDIA:
Please open your NVIDIA Control Panel and click on 'Manage 3D settings'.

You should be able to see the drop down list for 'Preferred graphics processor', please select 'High-performance NVIDIA processor' then 'Apply' at the bottom.

AMD:
Open the Catalyst Control Center, go to the Dynamic Switchable Graphics tab and set the game to run on High Performance.

5. Disable Uplay Overlay
To disable the in-game overlay, please follow the steps below:

- Launch the Uplay client.
- Login with your account details.
- Click on the three lines on the top left to show the Uplay options.
- Click on 'Settings'
- Under 'General', untick the option to 'Enabled in-game overlay for supported games'

Once you have done this, please try the game again.

6. Disable Overlay Processes
Please try disabling any overlay or DirectX hooking software before launching the game. These overlays can cause issues when the game attempts to load content, or render 3D environments and user interfaces.

The following list of overlay / hooking programs are known to interfere with our games:

- Fraps
- Xfire
- TeamSpeak
- Mumble
- Steam Overlay (read below for further instructions)
- EVGA Precision X
- Gigabyte OC Guru I & II
- ASUS GPU Tweak
- ASUS Smart Doctor
- Gamer OSD
- MSI Afterburner
- MSI kombuster
- Evolve Client
- Overwolf
- Raptr

How to disable the Steam Overlay:
1. Launch Steam and click on the "Settings" button.
2. Click on the "In-Game Settings" tab.
3. Uncheck the box next to "Enable Steam Community In-Game" and click OK.

* Disable the Steam Overlay on specific games only by right-clicking on the game title, selecting "Properties" and unchecking "Enable Steam Community In-Game" on the "General" tab.

I would also like to point out that custom peripheral software and third-party game software can cause issues as well:

Razer, Logitech, Steelseries, etc.

After disabling all applications that use an overlay, try running the game again.

If you are still experiencing issues after these steps, please create a support ticket so we can look into your specific crash for you. You can create a ticket on our support website here: https://support.ubi.com/

Click on 'My Questions' then 'Ask a Question' and fill out the details. Please also attach a DXDIAG and a MSINFO report from your computer to the ticket.

You can find instructions on how to create these files and attach them to this ticket in the links below:

Dxdiag: https://support.ubi.com/en-GB/faq.aspx?article=000021185
MSINFO: https://support.ubi.com/en-GB/faq/article/000021216

Thanks

Houck,

Thanks for replying to us, but I bet 90% of the people in this thread have tried all of those things plus some other ridiculous things as well. Are you not getting any info from the msinfo and dxdiag files every sends you? Is your response indicative that you can NOT find a problem so you can't patch in a fix? That's what would worry me the most.

Again, we appreciate you giving us attention, but it's just not the kind we want. We'd rather you came in here and ask us questions that will help you diagnose the problem. Almost all of us would be happy to do just about any ridiculous test you could give us that would give you any info at all. Please come back and next time don't just press Control + V.

screamingegg
03-14-2016, 03:33 PM
Like most people in here it's crashing every 15 minutes or so. What's really confusing me is how random this is, I've seen people in here with pretty much the same specs as my friend who's game doesn't appear to have any issues.

I was in the last closed beta and the open beta and I played for many hours without a single crash, now I've bought the full game and it's absolutely unplayable. I would understand if it was one or 2 people but there's a lot of us with this same issue, these troubleshooting tips clearly aren't working for the vast majority.

DChrizZ
03-14-2016, 04:25 PM
wow copy and paste reply what did i expect people already stated we tried ALL of that!... :mad:

Grooben
03-14-2016, 04:47 PM
I am not keen on outrage and fury these days, but two throw-away "acknowledgements" do wonders for directing you down that path.
I am not formatting and restarting (I built my rig a month ago anyway, it should be "fresh" enough as is) for zero results. And let us all be realistic, a format and fresh OS isn't going to fix this.
I will not shut off EVGA software. Nor shall I shut off Logitech software. If these things are interfering that isn't on me. That's on sloppy development. More likely the result of rushed release than incompetent devs.

So, I shut off cloud sync. No dice. I shut off uplay overlay. No dice. I wouldn't call it a memory leak either, I hover consistently at 7.2 gigs of memory devoted to the game - this is fine.

The game just crashes. This thread is filled with people suffering from 2-5 different crashes. You can figure that out from reading. I did that. Casually. I am not paid to do it, and I still managed to do it.

Don't want to just honestly acknowledge there are issues that are under investigation? Fine. Fix it or don't, I have ceased to care. Your ship sailed, and I will move on.

DChrizZ
03-14-2016, 05:04 PM
i just "tried" to play now its crashing every 5 minutes. it gets worse by the day.. if i got no answer till the end of this week iam going to refund my gold edition. never had this many problems with a piece of software before.

Ubi-Houck
03-14-2016, 05:52 PM
I can understand the frustration of having crashing issues, we are listening and investigating what the potential cause could be. Part of this investigation is that we request anyone having crashing or technical issues in general to open a support ticket. I have read through this thread and it is not possible for me to address each user. This is why I have gave a the most common steps first and requested you to create a support ticket so that our support agents can look into your issue on a one to one level.

Also, the reason we advise disabling background programs is that if you find the game starts to work, you can then pinpoint the application that is conflicting. This would not be a permanent solution.

Thank you for your understanding.

mitchoii
03-14-2016, 05:57 PM
You say you're listening but how do we know? You guys are taking so long to even acknowledge the problem.

You say, file a support ticket, to which I did, 3 days in and I still haven't gotten any response from any of you guys, whether you've even seen the ticket or what, that's part of where the frustration is coming from. All that money into hyping the game and no effing support infrastructure to support your customers when things go south.

EXO-Ahem
03-14-2016, 06:07 PM
I can understand the frustration of having crashing issues, we are listening and investigating what the potential cause could be. Part of this investigation is that we request anyone having crashing or technical issues in general to open a support ticket. I have read through this thread and it is not possible for me to address each user. This is why I have gave a the most common steps first and requested you to create a support ticket so that our support agents can look into your issue on a one to one level.

Also, the reason we advise disabling background programs is that if you find the game starts to work, you can then pinpoint the application that is conflicting. This would not be a permanent solution.

Thank you for your understanding.

One software make my PC crash a lot --> Uplay with notifications and publicity. Its not a joke, now i can play 2hours but i crash when the "the division season pass window" come....

After restart the PC, play the division --> "Discovery now window" from Uplay and crash...

If its possible , can we have a option for disable any interaction of Uplay when the game is launched... I think thats a real test to do !

DChrizZ
03-14-2016, 06:28 PM
One software make my PC crash a lot --> Uplay with notifications and publicity. Its not a joke, now i can play 2hours but i crash when the "the division season pass window" come....

After restart the PC, play the division --> "Discovery now window" from Uplay and crash...

If its possible , can we have a option for disable any interaction of Uplay when the game is launched... I think thats a real test to do !

i guess u have to disable " Enable in-game overlay for supported games" at least that shut down some discovery windows from uplay but i
already tried that with no luck sadly..

Bigodon
03-14-2016, 07:35 PM
i all want is this become a 1st urgency priority on dev list of fixes for the next patch
sadly on steam they even listed this big issue on the official topic

me like many others here just paid for the season pass and purchase the "extra" military skins
i give my support, and now i want mine when i need it. This taking so long start to make me salty because when we don't have any confirmation this is under investigation at least, our enjoyment is getting degradated by this issue.

Krougher
03-14-2016, 07:49 PM
Fix or refund, dont ask us to find the problem and fix it when it only occurs in YOUR GAME !

Cmdo.Delta
03-14-2016, 08:12 PM
At least he replied something else than a copy paste this time.. woot woot! :P
I really hoped the disabling cloud sync would help.. IMO, the Division works well.. but I'm not so sure of Uplay lol... xD I know I'm so mean but this is the truth.. So.. I rebooted pc since last night... I'll try again the game to see if yesterday was just a miracle day (for my bday you know, my bday is in 2 days, maybe the game wanted to make me a cute gift -> one day of no crashing at my max res.. so kind)

I'll update you guys... So far I tried everything Ubi said.. disabled tons of **** and nothing helped... monitored hardwares, memory.. everything.. to find out a possible memory leak or something and nothing.. I cant explain.. I'll cross fingers for today it's still solved.... else I'll keep searching for workaround with you guys.. until we find the golden advice.. :(