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kiljusankko
03-01-2016, 12:33 PM
Hi. I bought this new Far Cry game. I downloaded it, I updated all the drivers and directx etc. everything is now up to date, I opened the game, I clicked new game, and then will be asked for this in the language and degree of difficulty, I clicked play, then the game is loading in the bottom of the game is loading bar, it was almost downloaded, I was so excited! Then I heard some talk, and everything just froze, stopped to talk, but in the background the sounds of famous game, but still I could see only the loading bar. the game is not gone forward about it anymore, I was expecting a bit of time, but nothing happened, the game literally froze, then I opened my task management but it did not say that would be a far cry primal stopped. I closed the game and tried again, but no. then I will allow a far cry and Uplay firewall and virus protection, but the game still does not work. that is, the game freezes after I press play. Help me :(

TheRealDABhand
03-01-2016, 12:37 PM
Can you post your PC specifications and if you have any security software to add an exception for the game folder to them and try again.

Ubi-Stature
03-01-2016, 12:38 PM
Hi there,

Welcome to the forums!

Have you tried verifying the files in the Uplay client?

Can you also try the following?:

- Open your Control Panel, uninstall anything which is related to Microsoft Visual C++ Redistributable.

- Once this is done, please download and install the following files :

Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/download/details.aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145

kiljusankko
03-01-2016, 12:42 PM
Can you post your PC specifications and if you have any security software to add an exception for the game folder to them and try again.

windows 7 64bit
Intel(R) Pentium(R) CPU G3258 @ 3.20GHz, 3201 Mhz, 2 core
8gb ram
Asus r9 280
2tb memory

and yes i allowed this far cry in every security software

kiljusankko
03-01-2016, 12:45 PM
Hi there,

Welcome to the forums!

Have you tried verifying the files in the Uplay client?

Can you also try the following?:

- Open your Control Panel, uninstall anything which is related to Microsoft Visual C++ Redistributable.

- Once this is done, please download and install the following files :

Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/download/details.aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145

Thanks!

No i dont have verifying files, but now its doing that

i uninstall those and i reply when im done

MrArh1zlodey
03-02-2016, 03:57 AM
Hi there,

Welcome to the forums!

Have you tried verifying the files in the Uplay client?

Can you also try the following?:

- Open your Control Panel, uninstall anything which is related to Microsoft Visual C++ Redistributable.

- Once this is done, please download and install the following files :

Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/download/details.aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145


It still doesn't work! :c

Jeonai
03-02-2016, 11:04 PM
It still doesn't work! :c

i tired doing the same thing. my problem is that every time i enter the northern part of the map my pc screen goes black and i have to do a hard reset

Farmi84
03-03-2016, 01:39 PM
i have same problem

Timmy1080
03-03-2016, 01:50 PM
Hi. I bought this new Far Cry game. I downloaded it, I updated all the drivers and directx etc. everything is now up to date, I opened the game, I clicked new game, and then will be asked for this in the language and degree of difficulty, I clicked play, then the game is loading in the bottom of the game is loading bar, it was almost downloaded, I was so excited! Then I heard some talk, and everything just froze, stopped to talk, but in the background the sounds of famous game, but still I could see only the loading bar. the game is not gone forward about it anymore, I was expecting a bit of time, but nothing happened, the game literally froze, then I opened my task management but it did not say that would be a far cry primal stopped. I closed the game and tried again, but no. then I will allow a far cry and Uplay firewall and virus protection, but the game still does not work. that is, the game freezes after I press play. Help me :(

i am experiencing the same thing and have done all the suggested work arounds.
Please Help Us.

TheRealSepp
03-03-2016, 01:59 PM
Seems like only people with the R9 Series are experiencing these issues. Im one of them

dinoerix
03-03-2016, 02:45 PM
Hi!

No, i have the same problem, see: http://forums.ubi.com/showthread.php/1399526-Game-hangs-after-Loading-Screen

And i have a GeForce GTX 960

Greetings...

kiljusankko
03-03-2016, 02:51 PM
Still have this problem, i have try everything, now i update my windwos updates and try again

Boosty0811
03-03-2016, 04:53 PM
I have the same problem, although I installed the game via DVD but verified the files at least 4 times.

kiljusankko
03-03-2016, 05:07 PM
doesnt still work. post if you find solution .:D

Timmy1080
03-03-2016, 05:14 PM
Seems like only people with the R9 Series are experiencing these issues. Im one of them



i hope they fix it some time soon. i would really like to enjoy this game as soon as possible

AJBstation1
03-03-2016, 10:57 PM
Hi. I bought this new Far Cry game. I downloaded it, I updated all the drivers and directx etc. everything is now up to date, I opened the game, I clicked new game, and then will be asked for this in the language and degree of difficulty, I clicked play, then the game is loading in the bottom of the game is loading bar, it was almost downloaded, I was so excited! Then I heard some talk, and everything just froze, stopped to talk, but in the background the sounds of famous game, but still I could see only the loading bar. the game is not gone forward about it anymore, I was expecting a bit of time, but nothing happened, the game literally froze, then I opened my task management but it did not say that would be a far cry primal stopped. I closed the game and tried again, but no. then I will allow a far cry and Uplay firewall and virus protection, but the game still does not work. that is, the game freezes after I press play. Help me :(

I am having the same problem. I also have a Pentium G3258 (with GTX970 4gb and 16gb ram).

sdesv
03-04-2016, 06:05 PM
У меня таже проблема. Прошло 4 дня, а играть невозможно, и разработчики ничего не сделали.

https://translate.yandex.ru/
I have the same problem. It's been 4 days, and it is impossible to play, and the developers did nothing.

Asus Striker II Extreme
Intel Core 2 Duo E8500, 3800 MHz
Kingston 9905403-130.A01LF (800 MHz) 4x2GB
NVIDIA GeForce GTX 970 (4GB)

bendu3
03-05-2016, 01:29 AM
I'm having the same issue. My drivers are up to date.

Timmy1080
03-05-2016, 01:23 PM
It seems like steam is trying to download 2 more updates when i click to launch FCprimal but the Uplay launcher cuts it off and opens the game before steam can do its thing.

i am still freezing after loading screen with the background music continuing to play.

Nerbyyy
03-05-2016, 01:43 PM
Ubisoft, when you will launch the patch for Far Cry Primal (pc) that will fix performance issues and anothers ?
Thanks and have a nice day =)

ICYPATRIOT
03-05-2016, 08:33 PM
I've done everything listed in this thread ...

i7 .... 3.50GHZ quad core using a GTX 970.
Get the splash screen and then nothing ... I hear the game running but cannot see it and my mouse freezes within the game window I cannot see.
I tried rolling the driver back multiple times all the way back to 344 and that did not help.
Disabled nv streaming through MSINFO 32 ... not helpful.
I have to pull up task manager to get my mouse back. If I minimize task manager I lose my mouse pointer again ... ugh.

http://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.pnghttp://static5.cdn.ubi.com/u/ubiforums/20130918.419/images/icons/icon8.png

kiljusankko
03-06-2016, 09:37 AM
still not working, had delete all msi and that kinda stuff but nooo.

Timmy1080
03-07-2016, 04:02 PM
im still having the same problem also. please ubi can you fix this please. all i want to do is play. i even chunked out extra change to get the APEX edition and i still cant play.
Please help

grimgard
03-07-2016, 10:18 PM
SAME! get to the start game press start, game loads, brief bit o sound, black screen, driver crashes and recovers.
Win 10
i7 6870HK 3.7ghz
16 GB DDR 4 dual Channel
GTX 980M
1980x1080 Gsync
MSI laptop.

I tried running game as admin, admin plus compatibility, delete and redownload Microsoft C+++++ crap, I have the latest drivers, and the latest technology and your game fails to launch........ ghey.

Tonton.Mulet
03-08-2016, 08:11 AM
Hi there,

Welcome to the forums!

Have you tried verifying the files in the Uplay client?

Can you also try the following?:

- Open your Control Panel, uninstall anything which is related to Microsoft Visual C++ Redistributable.

- Once this is done, please download and install the following files :

Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/download/details.aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145

For your information, I've had this problem too yesterday right after the new update. It was not related to a dual screen problem (since I have only 1). The problem was that after clicking "play", the game crashed on the splash screen "An error happened, close now".

First tried to verify (everything was fine)
Uninstall reinstall game, still not working
I did uninstall all Microsoft C++ Redistributable related files
I did install from all your links the fresh versions
I tried to start game, was not working
I rebooted and started the game, still not working
I verified my game files, no problems detected
I uninstalled and reinstalled the game, started the game, still not working
Rebooted, started the game, finally working !

So IDK what was the true problem, but it's now working.

For inmformation, I have a GTX 970, latest drivers in date (364.47)

PS : Uninstalling and reinstalling the game do not screw your save game since it's in sync with UPlay.

Good luck everyone :).

pcanoe232
03-08-2016, 11:38 AM
Gosh! lot of people have this problem, can Ubisoft propose a patch we are not IT engineer we just bought a game and we are just gamers!



For your information, I've had this problem too yesterday right after the new update. It was not related to a dual screen problem (since I have only 1). The problem was that after clicking "play", the game crashed on the splash screen "An error happened, close now".

First tried to verify (everything was fine)
Uninstall reinstall game, still not working
I did uninstall all Microsoft C++ Redistributable related files
I did install from all your links the fresh versions
I tried to start game, was not working
I rebooted and started the game, still not working
I verified my game files, no problems detected
I uninstalled and reinstalled the game, started the game, still not working
Rebooted, started the game, finally working !

So IDK what was the true problem, but it's now working.

For inmformation, I have a GTX 970, latest drivers in date (364.47)

PS : Uninstalling and reinstalling the game do not screw your save game since it's in sync with UPlay.

Good luck everyone :).

Timmy1080
03-08-2016, 01:31 PM
For your information, I've had this problem too yesterday right after the new update. It was not related to a dual screen problem (since I have only 1). The problem was that after clicking "play", the game crashed on the splash screen "An error happened, close now".

First tried to verify (everything was fine)
Uninstall reinstall game, still not working
I did uninstall all Microsoft C++ Redistributable related files
I did install from all your links the fresh versions
I tried to start game, was not working
I rebooted and started the game, still not working
I verified my game files, no problems detected
I uninstalled and reinstalled the game, started the game, still not working
Rebooted, started the game, finally working !

So IDK what was the true problem, but it's now working.

For inmformation, I have a GTX 970, latest drivers in date (364.47)

PS : Uninstalling and reinstalling the game do not screw your save game since it's in sync with UPlay.

Good luck everyone :).

the game freezes at full load but the background music continues to play. i have done everything on the list 5 times. just playing the waiting game for some other solution to pop up, or a patch to drop. please ubisoft PLEASE im begging you! I have wanted to play this game for months. Now thats its been downloaded since launch it is literally torture not being able to play it

Timmy1080
03-08-2016, 01:50 PM
on top of doing this 5 times. When i open up the game from the steam shortcut even though i have 2 hours played in the loading screen it says,
"performing first time setup...
installing step (1of2)"
if i have the Uplay launcher is open i thought it cut off the download. tried launching the game without Uplay launcher running and it still closes out in the middle of steam "performing first time setup"

Why cant steam do its thing?



Hi there,

Welcome to the forums!

Have you tried verifying the files in the Uplay client?

Can you also try the following?:

- Open your Control Panel, uninstall anything which is related to Microsoft Visual C++ Redistributable.

- Once this is done, please download and install the following files :

Microsoft Visual C++ 2008: http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2010: http://www.microsoft.com/en-gb/download/details.aspx?id=14632
Microsoft Visual C++ 2012: http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2015: https://www.microsoft.com/en-us/download/details.aspx?id=48145

WID992007
03-08-2016, 03:09 PM
on top of doing this 5 times. When i open up the game from the steam shortcut even though i have 2 hours played in the loading screen it says,
"performing first time setup...
installing step (1of2)"
if i have the Uplay launcher is open i thought it cut off the download. tried launching the game without Uplay launcher running and it still closes out in the middle of steam "performing first time setup"

Why cant steam do its thing?

what operating system do you have installed ? if its win 7 make sure you installed service pak 1 an all Microsoft updates

the reason i ask is .. i bought the uplay only version.... i use win 10 Pro on my main desktop with an SSD drive i bought he game it installed and worked perfect (windows 10 was installed as a clean install not an upgrade)

so last night i tried the game on my laptop it has windows 10 home with an SSD drive ..game installed and launched perfectly
(again Windows 10 was installed clean... not as an upgrade)

moved to my other oldest system it has windows 7 Ultimate with Service pak 1 installed on it

the game installed but hung on launch .. during the direct X setup it took about ten min .. that machine has an older spinning Hard disk in it (so yes it's slower and took more time )

then the game launched but would not load .. it sat there at the Primal splash screen


But in the backround ......windows popped up a small screen that i did not see at first in a small window that said windows detected a compatibility problem and said relaunch the application

so i closed everything on my PC .. restarted it .. went to my far Cry Primal .exe an right clicked on it selected properties

and checked a box marked Run as Administrator .. i then launched u play launched the game again

it then .... re ran the direct X setup and the other Microsoft redistribute packages (again took several min to complete )

then the game launched perfectly

also if you are running windows 10 and installed Windows 10 as an upgrade from a previous operating system you may be missing some user account privileges ...see this post it may help you

http://forums.ubi.com/showthread.php/1399585-Far-Cry-Primal-directory-not-present-in-user-My-Games?p=11441551&viewfull=1#post11441551

also make sure your monitor supports at least a 1280 X 720 resolution (as on all 3 of my systems that was the lowest resolution that shows in the in game options as being supported )

also make sure you have only a single display hooked up until you get the game to at least launch

good luck i hope you find your fix !

bendu3
03-08-2016, 06:16 PM
The game crashes for me in the snowy areas. Most everywhere else it runs without issues.

Delith93
03-08-2016, 10:33 PM
The game crashes for me in the snowy areas. Most everywhere else it runs without issues.

Same Problem.

sdesv
03-09-2016, 09:55 PM
Когда будет решена проблема? Игра не работает до сих пор!!!
When is the problem solved? The game does not work still!!!

ItsMyBacon
03-09-2016, 11:50 PM
Not true... I have a gtx 980 and my game crashes about 50% through new game loading

etiennedupont
03-10-2016, 12:37 PM
Not true... I have a gtx 980 and my game crashes about 50% through new game loading

The same for me .... worked fine until the last update.
gtx980 with lattest drivers or before last also do the same.
Last time resolved running in adminitrator mode, then verifying file and launching the game ...
... not this time.
Crashing also at 50% loading screen.
No way to find where it come from.

Timmy1080
03-10-2016, 06:25 PM
what operating system do you have installed ? if its win 7 make sure you installed service pak 1 an all Microsoft updates

the reason i ask is .. i bought the uplay only version.... i use win 10 Pro on my main desktop with an SSD drive i bought he game it installed and worked perfect (windows 10 was installed as a clean install not an upgrade)

so last night i tried the game on my laptop it has windows 10 home with an SSD drive ..game installed and launched perfectly
(again Windows 10 was installed clean... not as an upgrade)

moved to my other oldest system it has windows 7 Ultimate with Service pak 1 installed on it

the game installed but hung on launch .. during the direct X setup it took about ten min .. that machine has an older spinning Hard disk in it (so yes it's slower and took more time )

then the game launched but would not load .. it sat there at the Primal splash screen


But in the backround ......windows popped up a small screen that i did not see at first in a small window that said windows detected a compatibility problem and said relaunch the application

so i closed everything on my PC .. restarted it .. went to my far Cry Primal .exe an right clicked on it selected properties

and checked a box marked Run as Administrator .. i then launched u play launched the game again

it then .... re ran the direct X setup and the other Microsoft redistribute packages (again took several min to complete )

then the game launched perfectly

also if you are running windows 10 and installed Windows 10 as an upgrade from a previous operating system you may be missing some user account privileges ...see this post it may help you

http://forums.ubi.com/showthread.php/1399585-Far-Cry-Primal-directory-not-present-in-user-My-Games?p=11441551&viewfull=1#post11441551

also make sure your monitor supports at least a 1280 X 720 resolution (as on all 3 of my systems that was the lowest resolution that shows in the in game options as being supported )

also make sure you have only a single display hooked up until you get the game to at least launch

good luck i hope you find your fix !

i am currently using the Windows 10 Home 64-bit version

Boosty0811
03-10-2016, 08:40 PM
Still the same here.
Game freezes after the loading bar reaches 100%.

I have checked the drivers of my Graphics card (Asus Radeon HD7970 DCII), Uninstalled and reinstalled the newest one, changed back to the last 4 recent Drivers and to one driver of the year 2013. Problem is still there.
Uninstalled my Antivirus programme in offline mode and switched off the Windows firewall and switched off all programmes and applications in the back with no success in the end.

At first, I had the thought that maybe the Graphics driver or the Graphics Card might be the problem but after this procedure, I am thinking there are files or even a software is missing.

Can those who are able to play the game post their hardware specifications and their operating system?

WID992007
03-10-2016, 09:37 PM
game launched and loads on all 3 of my systems (its only really playable on my Main Desktop my secondary desktop needs a better GPU .. and my laptop .. well its a laptop )Main Desktop Windows 10 Pro 64 bit Asus P5 B motherboard Intel Core 2 quad Q6600 8 gig of ramAsus Strix GTX 960 - driver version 359.06 Sb Live PCI card

Timmy1080
03-11-2016, 05:49 AM
game launched and loads on all 3 of my systems (its only really playable on my Main Desktop my secondary desktop needs a better GPU .. and my laptop .. well its a laptop )Main Desktop Windows 10 Pro 64 bit Asus P5 B motherboard Intel Core 2 quad Q6600 8 gig of ramAsus Strix GTX 960 - driver version 359.06 Sb Live PCI card

i bought the game through steam and i think thats why im having issues. steam tries to download 2 initial setup updates even though i've already launched the game and the uplay launcher cuts it off and opens the game.

but what could explain all the weird noises at the start of the freeze in the load screen. i read the readme files it says im all compatible

WID992007
03-11-2016, 06:37 AM
i bought the game through steam and i think thats why im having issues. steam tries to download 2 initial setup updates even though i've already launched the game and the uplay launcher cuts it off and opens the game.

but what could explain all the weird noises at the start of the freeze in the load screen. i read the readme files it says im all compatible


steam is probably trying to install the correct versions of the Microsoft visual C++ runtimes and .net frameworks files the game needs

you can also find them in the FarCry Primal support \ software folder

or download them direct from Microsoft .. if you have windows 7 make sure you have Service pak 1 an all windows updates installed

the game at first hung when i launched on my old Dell Win 7 machine but it did pop up a windows about a compatibility problem and i rebooted it... then the game launched fine
it didnt run that great since that system only has 6 gig of ddr 2 533 ram and an old HIS 5770 1 gig video card

and again the reboot may have been related to a windows update as i didn't turn that machine on in at least two months and i did swap out the graphics card back and forth from an HD7750 GPU wit h 1 gig of Vram ..neither card was able to run the game with a good frame rate with AMD drivers 14.12 or 15.7 Whql drivers ..but the game did launch

the game also launched fine on my lenovo G505 S laptop with an AMD 8650 G graphics chip with windows 10 Home edition
game only runs in low settings as the laptop GPU in that = WEAK it;s only good for older less demanding games on that it has driver version 15.7 WHQL drivers

Boosty0811
03-11-2016, 04:35 PM
steam is probably trying to install the correct versions of the Microsoft visual C++ runtimes and .net frameworks files the game needs

you can also find them in the FarCry Primal support \ software folder

or download them direct from Microsoft .. if you have windows 7 make sure you have Service pak 1 an all windows updates installed

the game at first hung when i launched on my old Dell Win 7 machine but it did pop up a windows about a compatibility problem and i rebooted it... then the game launched fine
it didnt run that great since that system only has 6 gig of ddr 2 533 ram and an old HIS 5770 1 gig video card

and again the reboot may have been related to a windows update as i didn't turn that machine on in at least two months and i did swap out the graphics card back and forth from an HD7750 GPU wit h 1 gig of Vram ..neither card was able to run the game with a good frame rate with AMD drivers 14.12 or 15.7 Whql drivers ..but the game did launch

the game also launched fine on my lenovo G505 S laptop with an AMD 8650 G graphics chip with windows 10 Home edition
game only runs in low settings as the laptop GPU in that = WEAK it;s only good for older less demanding games on that it has driver version 15.7 WHQL drivers

I have the assumtion that maybe Win7 may cause the freeze du to compability. But if you say that your Dell Win7 machine is able to launch the game and it runs fine, my assumption can be discarded. However, I do not get a Windows message as in your case. I start the game as administrator and with compability Win7 but no success. I am running out of ideas.

WID992007
03-11-2016, 05:30 PM
I have the assumtion that maybe Win7 may cause the freeze du to compability. But if you say that your Dell Win7 machine is able to launch the game and it runs fine, my assumption can be discarded. However, I do not get a Windows message as in your case. I start the game as administrator and with compability Win7 but no success. I am running out of ideas.


did you try the steps posted here
http://forums.ubi.com/showthread.php/1398911-Game-freeze-after-click-play?p=11427101&viewfull=1#post11427101

as well as try to reinstall direct X runtimes ?

Timmy1080
03-11-2016, 05:58 PM
steam is probably trying to install the correct versions of the Microsoft visual C++ runtimes and .net frameworks files the game needs

you can also find them in the FarCry Primal support \ software folder

or download them direct from Microsoft .. if you have windows 7 make sure you have Service pak 1 an all windows updates installed

the game at first hung when i launched on my old Dell Win 7 machine but it did pop up a windows about a compatibility problem and i rebooted it... then the game launched fine
it didnt run that great since that system only has 6 gig of ddr 2 533 ram and an old HIS 5770 1 gig video card

and again the reboot may have been related to a windows update as i didn't turn that machine on in at least two months and i did swap out the graphics card back and forth from an HD7750 GPU wit h 1 gig of Vram ..neither card was able to run the game with a good frame rate with AMD drivers 14.12 or 15.7 Whql drivers ..but the game did launch

the game also launched fine on my lenovo G505 S laptop with an AMD 8650 G graphics chip with windows 10 Home edition
game only runs in low settings as the laptop GPU in that = WEAK it;s only good for older less demanding games on that it has driver version 15.7 WHQL drivers

that could be the case if they werent already downloaded. maybe the farcry gods just hate me

Boosty0811
03-11-2016, 06:15 PM
did you try the steps posted here
http://forums.ubi.com/showthread.php/1398911-Game-freeze-after-click-play?p=11427101&viewfull=1#post11427101

as well as try to reinstall direct X runtimes ?

Yes I already have tried it a few times.

- Installed the newest Graphics driver a few times. I tried the previous 4 drivers and one from 2013.
- Installed and uninstalled the mentioned C++ programmes
- deleted sound files in the Windows directory and DirectX installed them again.
- Switched off my onboard Graphics Card (I have got only 1 display / monitor)
- Start Uplay and FC Primal as administrator and in compatibility mode Win7
- Switched off all Applications in the background
- Uninstalled the Antivirus programme (Avast) and run Uplay in offline mode (internet and windows firewall were also switched off)
- Uninstalled and reinstalled Uplay and FC Primal a few times now ( I have got the DVD) but also downloaded the version via internet.

WID992007
03-11-2016, 07:10 PM
im on the win 7 system now its Windows 7 ultimate with SP 1 \ Dell version
the game loads fine on it but with the old system that it is the game runs at 10 FPS but it launches fine

avast should not be a problem i have that installed and set nothing in it for FarCry Primal (avast free version)

if i right click on the FarCry Primal .exe i see nothing set for a compatibility mode

same with FC splash

i just now did right click on both and set them to run as administrator = game launched fine

my copy of the game i bought on Green man gaming the day it came out

Uplay i downloaded from the Uplay website and installed it , it is also set to launch as an Administrator
i activated my cd key in the Uplay client on my other machine the day i bought it

game was downloaded and installed via the Uplay client

if i open control panel Windows fire wall is on

notification state says notify me when windows firewall blocks a new program (so that may have been that pop up window i saw real quick the other night )
if i look at the windows firewall settings under allow a program Primal is there and set to allow both public and private connection
under allow a program through Windows firewall .
if i go to command prompt and type in ver it says Windows version 6.1.7601

the video driver is AMD version 15.7 WHQL ,vid card is an HIS AMD 5770 1 gig card also tried a sapphire HD 7750 card
monitor is an Acer model AL1916W 16:10 screen resolution is 1440 X 900
CPU = an old core 2 Quad Q6600 quad core
Ram = 6 gig of Kingston DDR2
sound = sigmatel high definition audio
network = Intel built in Network adapter on the motherboard

make sure your screen is set to a resolution supported by the game i have it set to 1280 X 800 right now in game..but the game looks like it does not support anything lower then 1280 X 720
no matter what aspect ratio i select

when the game first launched it did so at the same resolution s my desktop 1440 X 900

if you have multiple screens plugged in try to unplug all but 1 until you get the game to at least launch and activate

also try flushing your DNS and clear your windows hosts file

see the page for FarCry 4 about how to do that here FarCry 4 used the same engine as this game

https://support.ubi.com/en-US/FAQ/9/4277/far-cry-4-connection-issues/kA030000000eio0CAA

the port ranges it lists i already have set to allow in port forwarding in my router so that may be why it works here ??? .. but try what that page says about flushing your DNS
and resetting your hosts file as well

WID992007
03-11-2016, 07:15 PM
if i open my gamer profile .xml here are the port ranges it says the game is using in case it helps

<NetworkProfile VoiceChatEnabled="1" CustomMapMaxUploadRateInBitsOnline="10240000" OnlineEnginePort="9000" OnlineServicePort="9001" FileTransferHostPort="9002" FileTransferClientPort="9003" LanHostBroadcastPort="9004" LanClientBroadcastPort="9005" ScanFreePorts="1" ScanPortRange="1000" ScanPortStart="9000" SessionProvider="" MaxUploadInbpsOnline="10240000">

Boosty0811
03-11-2016, 08:06 PM
Thank you very much WID992007 for your detailed answer.

I have just tried to flush my DNS, enabled the Uplay and Farcry Ports in my Router Firewall but no success.
I have got only one display so the ingame the Graphics menu only shows 1 Display but I can not change it (of course).

WID992007
03-11-2016, 08:13 PM
and make sure your version of Uplay when you open it

click in the upper left corner click settings

then release notes

it should say Thursday march 10 2016 .. there have been 3 updates to Uplay since Primal launched on March first

i just loaded it on my laptop and it updated (last update was on monday the 7th of march )

also i got the game to play with playable framerates on the old Dell machine .. with that 5770

all i did was install Razer cortex launched the game .. ran the in game benchmark once ..
then loaded the game i had saved from my machine with a GTX 960 in it , used fast travel to the snowy part in the north where everyone says it crashes right away on an AMD card
game was running at 40 - 60 FPS with graphics option all set to =normal SMAA enabled resolution was set to 1280 X 800

played for at least 15 min = no crashing

did the same on the laptop it loads the game and with razer cortex getting only around 30 - 40 FPS in the same area (but hey it was a $400 laptop when i bought it )
laptop = a lenovo G505s AMD A10 5750 quad core with AMD 8650 G graphics 16 gig of ram win 10 home edition
all vid settings on low SMAA enabled 1280 X 720 resolution

Boosty0811
03-11-2016, 08:19 PM
OK
Last Uplay version is from 10th March.

And your gameprofile with the netsettings are the same as mine. I am trying now to enter the Ports (just in case it is really a network mistake on my side)
I keep you informed.

WID992007
03-11-2016, 08:22 PM
dunno Bootsy its working here ..i was amazed how much that razer cortex boosted the FPS on that old dell and my 5770 GPU
i have no clue why its not connecting and launching properly for you

you asked for hardware info i gave ya mine including driver and OS version and firewall details

why it took me running the in game benchmark first .. i have no clue but that also seems to have helped on the laptop .. before it was at like 9 to 10 FPS even with razer cortex installed the other day ..im not saying thats the answer for your issue tho ..

as you should be getting past the FarCry Primal Splash screen unless your ISP some how has the port ranges blocked for connection to the Uplay servers that are used for the Denuvo DRM layer this game has

you can even play Primal with Uplay in offline mode .. but you have to get it past the activation state first ..and it seems for you thats not happening

it even says here

https://support.ubi.com/en-US/FAQ/9/2719/denuvo-anti-tamper/kA030000000tiXFCAY

Do I need an active internet connection to play Far Cry Primal?
No, you don’t. You will only need to be online for activating your product.

WID992007
03-11-2016, 08:28 PM
so i think once you have activated your Product Key in Uplay you should be able to set Uplay to offline mode ?

i do know mine worked in offline mode as Sunday night my cable was out for a few hours (they were replacing cable boxes on the lines outside) and i was able to launch and play the game with no lights on at all on my cable modem..but i had already gotten the game to activate and had played for a few days before my cable outage

WID992007
03-11-2016, 08:36 PM
Thank you very much WID992007 for your detailed answer.

I have just tried to flush my DNS, enabled the Uplay and Farcry Ports in my Router Firewall but no success.
I have got only one display so the ingame the Graphics menu only shows 1 Display but I can not change it (of course).

what monitor do you have ?

again the game when it launched on all 3 of my systems it defaults to the native resolution of the screen

on the laptop it was 1366X768 b i lowered it to 1280 X 720 once i was in game )

on the dell machine it loaded in 1440 X 900 (again lowered it to 1280 X 800 once i was in game )

my main system defaulted to 1440 X 900 also but that is not my screens native resolution it picked up what res Windows was running at...
i keep my desktop at that resolution but run my games in 1080P on it ....but the game detected i was trying to use a 16:10 aspect ratio when in fact my screen is a 16:9 1920 X 1080 native resolution screen
(i had to change the aspect ratio plus the resolution once i was in game )

so if you have your screen at a non standard resolution for Windows , and the the game does not support that resolution .. that may make the game hang ?

Boosty0811
03-11-2016, 08:39 PM
I am able to play Primal in Offline mode, too. That is not the problem. I can get pass the splash screen to the main menu.
But in my issue, I can not start a new game (I have not played Primal since release) because the game freezes, causing me to shut the programme down via task manager. It does not matter if it is offline or in online mode. So, network settings are not the cause for this, I assume.

I have got a Samsung Sync Master P2250 on 1920x1080 resolution (also my Windows resolution) but I tried your suggestion and reduced it in-game to 1280x720.

UbiBooma
03-11-2016, 08:50 PM
Thanks for working your magic here, WID. :)

For those who aren't getting light speed responses from the support team, consider calling them (https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI) and giving them your ticket #. You can also PM me with the support # and I can try to nudge them to get their attention.

WID992007
03-11-2016, 08:50 PM
i dunno why your getting a freeze there .. your screen should be supported for both 1440 X 900 and 1920 X 1080 or even 1280 X 720

you activated the game ..

do you have any other software like afterburner or anything like that installed that may be open in the backround ?
FarCry 4 used to crash on some programs ..i was making a list but i'm sure i dont have em all , even silly stuff like overwolf or the evolve gaming client would crash it on some system
also some users found they had to disable the Uplay in game overlay in Uplay settings which makes no sence since it is a Uplay title

here is the current list of things that screw up FC4 (it has a similar engine used so these may also cause prob in primal? )
A. EVGA PRECISION
B. MSI AFTERBURNER
C. Riva Tuner Statistics Server
D. DXtory
E. Motionin Joy
F. Anti Virus or Firewall software (AVG , comodo,bullguard - check settings)
G. MSI true Color
H. Evolve gameing client
I. Raptr
J. TeamVeiwer
K. Overwolf
L. Nvidia shadow play <depends on driver version
M.yes even the uplay in game overlay some have had to disable
N.AMD gaming evolved in game overlay

WID992007
03-11-2016, 08:59 PM
Thanks for working your magic here, WID. :)

For those who aren't getting light speed responses from the support team, consider calling them (https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI) and giving them your ticket #. You can also PM me with the support # and I can try to nudge them to get their attention.


no prob booma i just don't understand why the games always run fine on my 3 systems and everyone always has problems .. i cant even get Primal to crash on my AMD card , like everyone is reporting in the snowy parts of the map ..maybe since my card is too old to be affected ? was shocked it even ran on an HD 5770 tho in an old Dell dimension E520 system :rolleyes:

Boosty0811
03-11-2016, 09:01 PM
Thanks for working your magic here, WID. :)

For those who aren't getting light speed responses from the support team, consider calling them (https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI) and giving them your ticket #. You can also PM me with the support # and I can try to nudge them to get their attention.

Light speed responses.... I have not got a response from my Ubi Support (Germany) since last Monday 7th March. I sent some Logs and details about Win32. I followed the suggestions switching off some programmes but nothing worked.

@ Wid: I only run those programmes which I know it should not interfere with FC Primal. I even switched all backround programmes off (only Avast was running, but I uninstalled it too) but still not working. I am really confused and running out of ideas.

I had AMD Evolved and Raptr but I uninstalled it, as suggested from the Ubisoft Support. I do not know the other programmes.

The game freezes also when clicking on Benchmark.

WID992007
03-11-2016, 09:05 PM
me too boosty it just makes no sence i mean it works perfectly here to get past that part on all 3 computers i own here
i am out of things to suggest ya try .. if ya got no backround apps ya got a supported OS + hardware ya enabled the ports it should work :nonchalance:

Boosty0811
03-11-2016, 11:16 PM
Unfortunately, it does not work here, even if Uplay is in offline mode, no internet connection and antivirus und Win firewall is switched off.
The game does not start a new game.
So, it should be not a network connection problem (otherwise it should work).

I checked your suggestion regarding your list of programmes but I could not find any other, which might cause a problem for FarCry. I have switched off Uplay in-game, just to be sure but without success.

- not a network problem (hopefully)
- not a drivers problem (all drivers are up to date)
- start Uplay and FC Primal as administrator (not the cause of the problem either)
- verified the data, but no file is missing or corrupted.
- not a firewall or antivirus problem (both were switched off or even uninstalled)
- no interference with other programmes (hopefully here as well)
- not a display problem (Crossfire or multiple displays) I have got only one.

If someone has got another idea, now it would be the best time to present it to me so I will finally be able to play FC Primal after 10 days of release.

At this point, thank you very much for your help Wid. Much Appreciated.

WID992007
03-11-2016, 11:35 PM
only thing i can think of is open documents

go to my games

far cry Primal

and delete the gamerprofile.xml file

as that holds all your config info

and maybe it got corrupted ? or has a wrong value in it???

the game should generate a new one when you try to start it

WID992007
03-11-2016, 11:43 PM
oh and even if ya do get it to launch i did load up a backed up save file from my GTX 960 machine onto the AMD one (the old dell )

as soon as i went into the far north part of the map INSTA CRASH like everyone else is getting with an AMD GPU

game black screens and windows generates this crash report looks like AMD needs to work on their drivers


Problem Event Name: APPCRASH
Application Name: FCPrimal.exe
Application Version: 1.0.0.0
Application Timestamp: 56dafe6b
Fault Module Name: d3d11.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c5a2
Exception Code: c0000005
Exception Offset: 000000000007cff9
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: b0b2
Additional Information 2: b0b2edd30d1b3ca91fb7829b93b752eb
Additional Information 3: 5f40
Additional Information 4: 5f409f6ffe2d332d32c5425de4e9f693


Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409


If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Boosty0811
03-11-2016, 11:45 PM
only thing i can think of is open documents

go to my games

far cry Primal

and delete the gamerprofile.xml file

as that holds all your config info

and maybe it got corrupted ? or has a wrong value in it???

the game should generate a new one when you try to start it

Thanks for the advice. I deleted it, started the game and the same problem. The game froze by creating a new game.

WID992007
03-11-2016, 11:53 PM
well sorry i could not help ya get it runnin man ... it is a decent game .. and it runs nice on the one machine i have with WIN 10 an a GTX 960 , have not had a single crash on that yet
just a slight prob with the map being laggy but Ubisoft said they were aware of it and are working on that for the next patch

Boosty0811
03-12-2016, 12:01 AM
well sorry i could not help ya get it runnin man ... it is a decent game .. and it runs nice on the one machine i have with WIN 10 an a GTX 960 , have not had a single crash on that yet
just a slight prob with the map being laggy but Ubisoft said they were aware of it and are working on that for the next patch

No problem and do not worry. Alone the fact that you tried to help is something I also appreciate.

Razmanzurface
03-12-2016, 12:16 AM
Well a little intro :
My gear is a dell vostro 3560 with external gpu (GTX 760) while my version of laptop holds AMD 7670M + Intel 3000 .
Ive ran into a same problem and found a solution that worked so far as good as i expected.
Ive set the uplay mode to offline ( maybe its not necessary ). after that i added the game via steam ( Add none steam game to list )
and than pressed right click and properties . on set launch options i wrote "-skipintro" .
game loaded fine now and ive played for 20 min so far without a single crash.

Hope this helps someone of you guys till a proper fix will be available if at all.

Boosty0811
03-12-2016, 12:20 AM
Well a little intro :
My gear is a dell vostro 3560 with external gpu (GTX 760) while my version of laptop holds AMD 7670M + Intel 3000 .
Ive ran into a same problem and found a solution that worked so far as good as i expected.
Ive set the uplay mode to offline ( maybe its not necessary ). after that i added the game via steam ( Add none steam game to list )
and than pressed right click and properties . on set launch options i wrote "-skipintro" .
game loaded fine now and ive played for 20 min so far without a single crash.

Hope this helps someone of you guys till a proper fix will be available if at all.

Thank you for your suggestion.
UPDATE: I tried it but it does not solve my problem. My problem comes later, after I click "New Game" in the main menue of the game. After the loading bar reaches 100%, I hear a ringing tone and someone whistle and then the game freezes.

I will try it and you were a bit earlier then my next assumption. I think there is a software missing which can display the introduction video (as far as I have read there is one at the beginning)

Maybe this issue is about a video Codec? @ Wid: Do you have got a software such as K-Lite Codec Pack which can show the intro?

WID992007
03-12-2016, 12:26 AM
yes all my machines i install k lite codec pack on (full version)

also you can skip the intro video's in primal and FarCry 4 even with the Uplay only versions

drag your .exe to your desktop and select create shortcut here

right clik it ............select properties

add

-skipinto

so the target looks like this for your short cut

"C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry Primal\bin\FCPrimal.exe" -skipintro


then you do not have to watch the intro video's

"C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry Primal\bin\FCPrimal.exe" (put a space here then) -skipintro

Boosty0811
03-12-2016, 12:30 AM
yes all my machines i install k lite codec pack on (full version)



I also have got the full version of the K-Lite codec pack and it is fairly new. Updated it last Friday ... So maybe not the issue.

WID992007
03-12-2016, 12:36 AM
try adding the skip intro to your short cut .. you'll have to create one (a shortcut i had to on all of my systems to add that )
the one that uplay creates i dont think you can add to the target as it points to an URL shortcut

right clik on your short cut that you made select properties
select the short cut tab

you'll see "C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry Primal\bin\FCPrimal.exe"
after .exe" put a space

then -skipintro

then when the game does launch it does not display the video's at the start of the game

"C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Far Cry Primal\bin\FCPrimal.exe" -skipintro

my game then launches to a screen that says connecting to ubisoft servers (yes even in offline mode and with no internet connection it will say that as it loads your game )

Timmy1080
03-12-2016, 04:40 AM
No problem and do not worry. Alone the fact that you tried to help is something I also appreciate.

Boosty just know you are not alone. i am still here having the same problem. all those abnormal sounds and freezing at the end of loadscreen, the only way to exit is closing the game in task manager. i have done everything you 'supposed' to do to fix it also. IM JUST BAFFLED. what kind of bug or soft/hardware problem could play those random noises. they don't even sound like they come from this game. i have done every trouble shooting fix on the forums and it is still doing this ..... i don't even know what to call it

Boosty0811
03-12-2016, 05:34 AM
Boosty just know you are not alone. i am still here having the same problem. all those abnormal sounds and freezing at the end of loadscreen, the only way to exit is closing the game in task manager. i have done everything you 'supposed' to do to fix it also. IM JUST BAFFLED. what kind of bug or soft/hardware problem could play those random noises. they don't even sound like they come from this game. i have done every trouble shooting fix on the forums and it is still doing this ..... i don't even know what to call it

Thank you Timmy1080 and yes indeed it is a wierd noise when the loading bar hits 80-90%. It happens in online mode and in offline mode.

Yes I tried the -skipintro case via Steam but this deals with the videos at the start of the game (UbiSoft Logo, FC Primal Logo), which are not the issue.

Update: I have just tried to reinstall Microsoft NET Framework 4.6.1 and DirectX but it does not change the fact, that the game does not want to start a new game. (even with -skipintro)

Update 2: I took a look what the game will look like after the loading bar hits 100%. The noise is right and correct and belongs to the intro but the screen does not show it. It seems that the Video can not switch from loading screen to the intro to be precise. So because the video does not switch, the audio is automatically cut off after a few seconds and thus causes the freeze.

Maybe a missing file? If yes, which one? Anyone an idea? I have got none because Windows or the game does not tell me which file might be missing. I have verified the game files a few time now and according to Uplay, everything is correct and in order.

Boosty0811
03-14-2016, 02:22 PM
Does anybody have an idea regarding this matter?

WID992007
03-14-2016, 03:43 PM
your gonna have to contact Ubi suppport it looks like

if they do not answer your ticket go on twitter or face book and send em a message with your ticket number or call them directly on the phone if they do not answer your tickets

You can also call them on the phone during regular support hours <--(BEST OPTION)
You can find phone number and hours information here: https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI


You can also try to contact them via social media.


Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport

i finally fixed the crash error i got on my HD5770 the other day in win 7

noticed the crash error was a fault in d3d_11

all i did was get and use ddu wipe the drivers out in windows safe mode

install the 15.7.1 drivers with no AMD gaming evolved under custom install ... reboot

then re installed direct X from the games support \ software folder

played for several hours yesterday with no crash ....even in the northern snow covered regions

WID992007
03-15-2016, 03:12 AM
Does anybody have an idea regarding this matter?

only last trick i can think of that others said worked

boot your system into windows safe mode with Network support


try launching the game

reboot your system .. then try the game again

it worked for this guy

http://steamcommunity.com/app/371660/discussions/0/405694115211949284/

spartaque14
04-07-2016, 10:14 AM
GOOD JOB UBISOFT THANKS FOR THIS MASTERPIECE , CANT EVEN ****ING LAUCH , any fixes doesnt work , safe mode etc..

UbiBooma
04-08-2016, 07:12 PM
GOOD JOB UBISOFT THANKS FOR THIS MASTERPIECE , CANT EVEN ****ING LAUCH , any fixes doesnt work , safe mode etc..

Welcome to the forums, spartaque14. Sorry to hear the game isn't launching for you. In addition to making sure the game meets minimum requirements (https://support.ubi.com/en-US/FAQ/9/2719/system-requirements/kA030000000tiWHCAY), that your drivers are up to date, and that your files are verified (https://support.ubi.com/en-US/FAQ/60/3888/how-do-i-install--uninstall--verify-a-game-in-uplay/kA030000000ee85CAA), you should definitely submit a support (http://support.ubi.com)ticket so you can troubleshoot the issue with a support rep. Thanks for letting us know you're having difficulties.

rambler358
05-26-2016, 09:10 PM
The game crashes for me in the snowy areas. Most everywhere else it runs without issues.
Same problem for me as well, seems the snow areas are causing this for some reason. And when the game crashes I get the "AMD driver has stopped responding and has recovered" error.

I'm running Windows 10 under Bootcamp on a late 2015 iMac with maxed out hardware specs, and all drivers have been updated. I really hope Ubisoft can fix this issue soon!

Kanible911
06-03-2016, 02:13 AM
same problem, R9 380 locks up right after load bar finishes

WID992007
06-03-2016, 03:47 AM
same problem, R9 380 locks up right after load bar finishes


contact AMD support ..there was a bad driver out for the 380 series cards when the game shipped.............. it caused the game to freeze and or crash

Daalkiel
06-12-2018, 03:54 AM
two years later and I'm having the same exact problem.... loading crashes at 100% earing that phones and voices... plase help!