View Full Version : MIKE Errors - Please Try This

01-29-2016, 06:12 PM

I am sorry to hear you all are having MIKE connection issues. This information is being gathered and reported to the development team. I can understand the frustrations of not being able to connect and I truly appreciate everyone taking the time to contact us to report this. If you have not done so already, please restart your network hardware:

1. Turn off your computer/console and your Modem/Router and wait for 15 - 30 seconds.
2. Fully power up your Modem/Router (it may take a couple of minutes to re-establish your connection).
3. Turn on your computer/console and try the game again.

Please also try the steps in our troubleshooting article below:

Xbox One - https://support.ubi.com/en-GB/FAQ/43/3502/connectivity-issues-in-the-division-on-xbox-one/kA030000000tiKACAY

PS4 - https://support.ubi.com/en-GB/FAQ/47/3502/connectivity-issues-in-the-division-on-ps4/kA030000000tiKFCAY

PC - https://support.ubi.com/en-GB/FAQ/9/3502/connectivity-issues-in-the-division-on-pc/kA030000000tiK5CAI

If you are still having issues, can you please provide us with the following information?

Platform (PS4/Xbox One/PC):
Your location (Country):
Your ISP:
Are you on a shared, campus or military network:
Exact error message:
Where does the error occur (i.e. on launch / entering a zone):
How often:


01-30-2016, 04:57 AM
Do we pm you with the info?

02-02-2016, 07:27 PM
Still had problems after followed steps. What happens is certain people can hear others and then something will switch and then those people cant hear eachother but other people can. Only way around around the situation is by going into party chat, but then you cant hear others in the dark zone. I hope this gets fixed. I love this game.