View Full Version : Xbox One Loading

The Salt
01-28-2016, 09:46 AM
Hey gang,

Does your beta load? I know its early but I'm getting the "Do you do not own this game or app?" error. I don't remember the Alpha doing this?

01-28-2016, 09:53 AM
i think you might have to download the main game to your xbox so they "know" you actually have pre-ordered the game :S i'm not sure, i'm an old school, "need hard copy of the games guy" myself, so i got in without any hiccups

The Salt
01-28-2016, 09:53 AM
Oh no!

The Salt
01-28-2016, 09:55 AM
I have the game downloaded too.

01-28-2016, 09:56 AM
then i don't know dude, my friend had the same problem, so he's re-downloading the beta now

The Salt
01-28-2016, 10:01 AM
ugh! is it live now?

The Salt
01-28-2016, 10:17 AM
Man after everything I went through to get the Alpha to work and now this.... unbelievable!

01-28-2016, 10:18 AM
hey i pre ordered the game two days ago and now its saying i dont own it aswell when i play the beta it is live and i also dont remember seeing this on the alpha release ive downloaded the game and the beta but have uninstalled the beta the reinstall it and see if that fixes it :/

01-28-2016, 10:19 AM
Man after everything I went through to get the Alpha to work and now this.... unbelievable!

Same man, been waiting for this game for 3 years. Pre Ordered it and everything, downloaded the alpha; and was never able to play it because I kept getting the same damn Mike error code. I've got it 4 times now, it's ridiculous. I'm starting to think Ubisoft has the worst customer support.

01-28-2016, 10:30 AM
Having same issue as you Salt, re-installing and praying

01-28-2016, 12:05 PM
Please contact our support about this issue: http://forums.ubi.com/showthread.php/1376863-Closed-Beta-Report-a-Bug

01-28-2016, 12:10 PM
Hi guys,

Once you have tried a reinstall can you make sure your gamertags are linked to the relevant Uplay account you registered with for beta access?

Let me know if the issue persists.

01-28-2016, 12:19 PM
Same here, re-downloading but won't be home for another ten hours to test it. My gamertag is most definitely associated with the Uplay account as it's a pre-order from the Xbox store while logged in under that gamertag (the only one I have and the only one ever logged into this console). The game is also not showing up under "my games" in the Ubisoft Club app, but I figured that was just because it's not officially out and that the beta wouldn't show up under there (like The Crew beta didn't).

01-28-2016, 12:30 PM
I am getting a Mike and a delta error same issue I had when the alpha came out

01-28-2016, 12:43 PM
Hi again guys,

Can you make sure you're launching the beta specifically and not the Alpha if you had it installed previously?

Once you have confirmed the beta is the version you are launching can you try the following troubleshooting?: https://support.ubi.com/en-GB/FAQ/43/3502/connectivity-issues-in-the-division-on-xbox-one/kA030000000tiKACAY