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PartyBoyyyy
01-24-2016, 11:36 AM
Hello I need HELP!!

When I start Far Cry 4 it starts with a BLACKSCREEN!!

http://prntscr.com/9u4j22

WID992007
01-24-2016, 02:09 PM
does your PC meet the FarCry 4 minimum system requirements ?

Dual Core CPU's are not supported

Minimum supported Intel CPU is a quad core
http://ark.intel.com/products/42915/Intel-Core-i5-750-Processor-8M-Cache-2_66-GHz
# of Cores 4 = Physical processors
# of Threads 4 = Logical processors


Minimum supported AMD CPU is a quad core
http://www.cpu-world.com/CPUs/K10/AMD-Phenom%20II%20X4%20955%20Black%20Edition%20-%20HDZ955FBK4DGM%20(HDZ955FBGMBOX).html
The number of cores 4 = Physical processors
The number of threads 4 = Logical processors


Direct X 10 video cards as well as Intel HD video Chipsets are also not supported

Far Cry 4 Minimum Requirements
MINIMUM
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.6 GHz Intel® Core™ i5-750 or 3.2 GHz AMD Phenom™ II X4 955 <---*note* both are Quad core CPU's
Memory: 4 GB RAM
Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Windows-compatible keyboard, mouse, optional controller.


RECOMMENDED:
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.5 GHz Intel® Core™ i5-2400S or 4.0 GHz AMD FX-8350 or better
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 460 or better, GeForce GTX 700 series; AMD Radeon HD5850 or better, Radeon R9 series.


Note: Laptop versions of these cards may work but are NOT officially supported.

UbiBooma
01-24-2016, 09:19 PM
Hello I need HELP!!

When I start Far Cry 4 it starts with a BLACKSCREEN!!

http://prntscr.com/9u4j22

Hi PartyBoyyyy - welcome to the forums! It's unfortunate this is happening but as WID says, make sure your computer meets minimum requirements. If it does, make sure you have no background programs running. Also, you might try reinstalling and verifying your files. If this doesn't work contact support (http://support.ubi.com).

Ray_Carter159
01-27-2016, 08:19 PM
the same problem as I turn Partyyyyy FC4 log starts with a black screen :(

WID992007
01-27-2016, 09:01 PM
the same problem as I turn Partyyyyy FC4 log starts with a black screen :(

same question then ...... does your PC meet the minimum system requirements ?

you must have a quad core CPU for the game to launch normally as well as a Direct X 11 video card

Intel HD video chipsets are not supported , you also must have 4 gig of system ram and a 64 bit version of Windows

other things can also cause the game to black screen if your PC does meet the requirements

so you need to check any backround applications that you may have loading when windows starts

Far Cry 4 Minimum Requirements
MINIMUM
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.6 GHz Intel® Core™ i5-750 or 3.2 GHz AMD Phenom™ II X4 955 <---*note* both are Quad core CPU's
Memory: 4 GB RAM
Graphics: NVIDIA GeForce GTX 460 or AMD Radeon HD5850 (1 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Windows-compatible keyboard, mouse, optional controller.


RECOMMENDED:
OS: Windows® 7 (SP1) / Windows® 8 / Windows® 8.1 / (64-bit only)
Processor: 2.5 GHz Intel® Core™ i5-2400S or 4.0 GHz AMD FX-8350 or better
Memory: 8 GB RAM
Graphics: NVIDIA GeForce GTX 680 or AMD Radeon R9 290X or better (2 GB VRAM)
DirectX: Version 11
Network: Broadband Internet connection
Hard Drive: 30 GB available space
Sound Card: DirectX-compatible
Additional Notes: Supported video cards at the time of release: NVIDIA GeForce GTX 460 or better, GeForce GTX 700 series; AMD Radeon HD5850 or better, Radeon R9 series.


Note: Laptop versions of these cards may work but are NOT officially supported.

Minimum supported Intel CPU is a quad core
http://ark.intel.com/products/42915/Intel-Core-i5-750-Processor-8M-Cache-2_66-GHz
# of Cores 4 = Physical processors
# of Threads 4 = Logical processors


Minimum supported AMD CPU is a quad core
http://www.cpu-world.com/CPUs/K10/AMD-Phenom II X4 955 Black Edition - HDZ955FBK4DGM (HDZ955FBGMBOX).html
The number of cores 4 = Physical processors
The number of threads 4 = Logical processors


DUAL CORE PROCESSORS ARE NOT SUPPORTED

If you continue to have issues PLEASE see the troubleshooting tips section here http://steamcommunity.com/app/298110/discussions/0/627456486417358966/
or open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.


You can also call them on the phone during regular support hours <--(BEST OPTION)
You can find phone number information here: https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI


You can also try to contact them via social media.


Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport