PDA

View Full Version : certain features are not responding



AilingTheo
12-31-2015, 06:59 AM
I cannot select a second moon senator to develop. Nor can I vote on the world council. Whenever I clic on the world council panel or an unsettled moon sector it does not respond.The icon doesn't even highlight.

UbiBooma
01-02-2016, 11:19 PM
I cannot select a second moon senator to develop. Nor can I vote on the world council. Whenever I clic on the world council panel or an unsettled moon sector it does not respond.The icon doesn't even highlight.

Hi AilingTheo,

Make sure your PC meets minimum requirements (https://support.ubi.com/en-US/FAQ/9/4284/minimum-requirements-for-anno-2205/kA030000000ti2BCAQ)and that your drivers are up to date. You can also try reinstalling the game. If this doesn't work you will want to open a ticket with our support (http://support.ubi.com)team.

AilingTheo
01-03-2016, 12:58 AM
Hi AilingTheo,

Make sure your PC meets minimum requirements (https://support.ubi.com/en-US/FAQ/9/4284/minimum-requirements-for-anno-2205/kA030000000ti2BCAQ)and that your drivers are up to date. You can also try reinstalling the game. If this doesn't work you will want to open a ticket with our support (http://support.ubi.com)team.

If I reinstall the game will I lose all my progress?

AilingTheo
01-05-2016, 06:23 AM
Tried reinstalling but no good, the problem is still there.

Ubi-Barbalatu
01-06-2016, 12:42 PM
Hi,

Is it possible to post some screenshots so we can have a look?

Thanks,
Barbalatu

AilingTheo
01-06-2016, 06:37 PM
Hi,

Is it possible to post some screenshots so we can have a look?

Thanks,
Barbalatu

I would love to but I am not allowed to post attachments. Is there another way to post images?

UbiVertigo
01-07-2016, 01:41 AM
I would love to but I am not allowed to post attachments. Is there another way to post images?

Hi AilingTheo,

You can post an image using a host site. Here (http://forums.ubi.com/showthread.php/659582-*Signature-Avatar-amp-Image-Posting-Guidelines-Forums)are some instructions for you.

AilingTheo
01-07-2016, 02:44 AM
Thanks for the info. Here is my problem, the icons for the two unsettled moon craters don't respond nor highlight, same for the mysterious women icon.

http://s11.postimg.org/6tm2no1hr/Anno_22052016_1_1_18_55_2.jpg (http://postimg.org/image/6tm2no1hr/)

Ubi-Barbalatu
01-07-2016, 04:03 PM
Hi,

Thank you for your screenshot. From the look at it, it looks like you are not fulfilling all the requirements to buy the second moon map. If you click on the new sector, you will see what you need. Either money or a higher cooperation level.

Regards,
Barbalatu

AilingTheo
01-09-2016, 05:03 AM
Hi,

Thank you for your screenshot. From the look at it, it looks like you are not fulfilling all the requirements to buy the second moon map. If you click on the new sector, you will see what you need. Either money or a higher cooperation level.

Regards,
Barbalatu

The problem is that when I click on a new moon sector nothing happens, it doesn't even highlight. Same goes for the world council icon.

Ubi-Barbalatu
01-09-2016, 02:21 PM
The problem is that when I click on a new moon sector nothing happens, it doesn't even highlight. Same goes for the world council icon.

Very weird. You were able to buy the temperate region and the artic region without any issues but you cannot buy the additional moon sectors. Have you ever tried a new cooperation and see if you have the same issue there as well?

Regards,
Barbalatu

AilingTheo
01-10-2016, 02:36 AM
I tried a new corporation and yes I do have the same issues there as well.

Ubi-Barbalatu
01-10-2016, 11:14 AM
Hi,

Please create a ticket via https://support.ubi.com and submit your savegame. The dev-team can then have a look at it.

Thanks,
Barbalatu