View Full Version : PC once installed does not start the game

12-15-2015, 11:18 PM
A few days ago I Bought a key but a far cry 4 installed tells me that it is impossible to start it or because it is a crack, but it's not true because I bought it on the line key , or who has the virus but I checked and did not has.
how can I fix this?

12-15-2015, 11:55 PM
for cd key and account problems its best to call Ubisoft support by phone
or contact the retailer you purchased the Key from and seek a refund

it could be you got scammed and bought a Key that has been Deactivated or obtained using stolen credit card data . a similar thing happened to many users who bought Keys on several so called key sites that are not Ubisoft Digital partners

you can find an approved list of vendors here that have a digital distribution agreement with Ubisoft

( its is also possible you got sold a key that was already used , cd keys are good for only 1 activation , and can not be resold once activated , and trying to activate it more then one time will result in a message cd key is in use on another account)

so check that list ......if the vendor you used to purchase your key from.. if it IS NOT on that list ..............contact the vendor for a refund

if you bought the key Directly from the Uplay shop .........contact Ubisoft Support

you can open a support ticket with Ubisoft Support at https://support.ubi.com by clicking on My Questions in the upper left corner of that page.

You can also call them on the phone during regular support hours <--(BEST OPTION)
You can find phone number information here: https://support.ubi.com/en-US/FAQ/60/3888/international-support-contacts/kA030000000eiChCAI

You can also try to contact them via social media.

Facebook: https://www.facebook.com/UbisoftSupport
Twitter: https://twitter.com/ubisoftsupport