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Snaderyall
11-15-2015, 03:53 PM
Hi guys,

I just bought the new Anno. While being very excited, I'm not able to play the game.

The default graphic settings causes a very high FPS while playig which make it nog playable. When I try to change the settings, the game crashes instantly when applying the new settings.

My laptop specs are:

GPU: Geforce GTX 860M
CPU: Intel i7-4720HQ CPU @2.60GHZ
Memory: 16 GB RAM
Res: 1920 x 1080, 59Hz
OS: Windows 8.1

I thought that these specs would be sufficient. Can you please support me?

Best regards,

Sander

UbiBooma
11-15-2015, 09:42 PM
Snaderyall,

Thanks for posting this here and letting us know, and I'm sorry you're having this issue. Have you contacted our support team yet? They're the most appropriate channel for this kinds of issues. You can go to support.ubi.com or click the links in my signature below.

-Booma