View Full Version : PC season pass missing

11-06-2015, 08:34 PM
could you explain to me why my season pass is no longer available?

11-06-2015, 09:56 PM
that question would be best answered by Ubisoft support ..and it would help if you posted to them which platform you own the game as well as your season pass on
this forum is a general forum to get help from community members on new or ongoing issues .. this is NOT UBISOFT SUPPORT

if you contiunue to have issiues PLEASE .. open a support ticket with UBISOFT here

by clicking on My Questions in the upper left corner of that page

for a guide of what to include with your support ticket see this thread
and this page

or call them on the Phone during Regular Support Hours <--(BEST OPTION)

US support
https://support.ubi.com/en-US/ < web support click on my questions in the upper left , log in and make a support ticket

you can also try to contact them via social media

facebook https://www.facebook.com/UbisoftSupport

and Twitter

or Phone USA
(919) 460-9778
PHONE - English.
Customer Support / Technical Support / Uplay Shop Support.
Technical Support / Uplay Shop: (919) 460-9778.
Available: 9am - Midnight (EST), Monday-Friday | 12pm - 9pm (EST), Saturday-Sunday.

if you live in another region support info/ and hours / and contact numbers can be found here

11-08-2015, 01:51 AM
Hello jojade74, and welcome to the forums!

After briefly looking over your account, I see all of the permissions for the season pass on your account. You should have access to it. But if you don't, I'd like you to try deleting the ownership file located in your Uplay install directory.

To do this, you will need to close the Uplay Client and navigate to the following directory on your computer- C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache\ownership

Delete all files located in this folder.

Note: If your Uplay client is set to offline mode, you will need to launch the Uplay client and game while connected in online mode for those files to be repopulated.

Please try that first! If that fails, WID992007 has great ways to contact support in their comment. :)