View Full Version : activation key in use by another account

10-21-2015, 06:25 PM
I just bought a new game of Heroes of Might and Magic VII, package still sealed. When I try to activate it, it says the Activation Key is already in use by another account. Any suggestions on where I go from here?

10-21-2015, 11:39 PM
Hello dturpin1972,

I was not able to find HMM7 on your account, so our support team will have to look into this. Can you please create a support ticket here (https://support.ubi.com/en-US/AskQuestion) with your activation key so our agents can investigate? If you would like to expedite the process, I recommend including an image of your proof of purchase on your ticket.